Galleria Salon & Spa

★★★☆☆
  • 161 Saint Patricks Dr

    Waldorf, MD 20603

    Map & Directions
  • 301-843-3434

3.0 5
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Let me start by saying this place is ridiculous and I have worked in salons before, and this place is more like a chop shop. The most recent nightmare here for me was that after getting my hair colored and getting my scalp assaulted by the shampoo tech (she clearly was new) they got gum in MY HAIR! Let me backtrack though for a second, this place is run by 3 old women who are all sisters, and it is like literally being ran by the golden girls. There is nothing hip, fun or even professional about this place. They charge entirely too much for there services and the low level of quality for there services and customer service in general. Everytime I am there everything is filthy, the owner is yelling across the salon, repremanding employees in front of clients, interrupting your converstaions with the employees and just generally unpleasant and can I just be honest and say "ghetto." Please do not think it is ok to charge city prices for less than stellar work and experience and please update your salon because your charging all this money for your spa services and your place is falling apart and is seriously out-dated, and your employees are soo unprofessional. The shampoo techs spend TEN MINUTES scrubbing your head in hopes for a better tip and those bowls are seriously uncomfortable. What should be a relaxing shampoo turns into torture b/c of this, when they could get the job done in three minutes and be more worried about improving there technique and not getting water all over me!
To get to the point, the shampoo tech clipped my hair up and put the towl underneath my neck, when I went to the stylists chair to begin to comb out my hair b/c I could not afford to get my hair cut or styled, the stylist let me use her station which was great. When I took my hair out of the white clip, and sectioned it to begin to comb throught it, I found a WHOLE PIECE of GUM in MY HAIR. I went back to the shampoo tech to get a smaller comb and to show her what happened, she just looked grossed out and offered no help. I told 3 managers what happened and they offered me no apology and expected for me to pay full price. They just blew me off. I called back to speak to the office manager and FINALLY got an apology, she informed me that they "supposedly" informed the salon owner, however I never even received a call back from the owner who KNOWS ME and has my NUMBER. I will NEVER come back and all I can say is SHAME ON YOU! With client service like this, you will not last long! All I can say is Word of Mouth is a B*****......

1
★☆☆☆☆

Let me start by saying this place is ridiculous and I have worked in salons before, and this place is more like a chop shop. The most recent nightmare here for me was that after getting my hair colored and getting my scalp assaulted by the shampoo tech (she clearly was new) they got gum in MY HAIR! Let me backtrack though for a second, this place is run by 3 old women who are all sisters, and it is like literally being ran by the golden girls. There is nothing hip, fun or even professional about this place. They charge entirely too much for there services and the low level of quality for there services and customer service in general. Everytime I am there everything is filthy, the owner is yelling across the salon, repremanding employees in front of clients, interrupting your converstaions with the employees and just generally unpleasant and can I just be honest and say "ghetto." Please do not think it is ok to charge city prices for less than stellar work and experience and please update your salon because your charging all this money for your spa services and your place is falling apart and is seriously out-dated, and your employees are soo unprofessional. The shampoo techs spend TEN MINUTES scrubbing your head in hopes for a better tip and those bowls are seriously uncomfortable. What should be a relaxing shampoo turns into torture b/c of this, when they could get the job done in three minutes and be more worried about improving there technique and not getting water all over me!
To get to the point, the shampoo tech clipped my hair up and put the towl underneath my neck, when I went to the stylists chair to begin to comb out my hair b/c I could not afford to get my hair cut or styled, the stylist let me use her station which was great. When I took my hair out of the white clip, and sectioned it to begin to comb throught it, I found a WHOLE PIECE of GUM in MY HAIR. I went back to the shampoo tech to get a smaller comb and to show her what happened, she just looked grossed out and offered no help. I told 3 managers what happened and they offered me no apology and expected for me to pay full price. They just blew me off. I called back to speak to the office manager and FINALLY got an apology, she informed me that they "supposedly" informed the salon owner, however I never even received a call back from the owner who KNOWS ME and has my NUMBER. I will NEVER come back and all I can say is SHAME ON YOU! With client service like this, you will not last long! All I can say is Word of Mouth is a B*****......

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I got a Massage w/ Brandon and had a great experience. He was very professional, knowledgeable and gave great pressure. I felt so relaxed, i didn't know if i could drive home. The music was the usual expected spa music but was very relaxing. The service was great as well. They made sure i was comfortable and offered various amenities as i waited. Definitely coming back!

5
★★★★★

I got a Massage w/ Brandon and had a great experience. He was very professional, knowledgeable and gave great pressure. I felt so relaxed, i didn't know if i could drive home. The music was the usual expected spa music but was very relaxing. The service was great as well. They made sure i was comfortable and offered various amenities as i waited. Definitely coming back!

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I have been getting my hair cut and colored at the Galleria for years. I absolutely love the service and the knowledge of my colorist. She has always made me feel like a million bucks when I leave the salon. Her name is Kathy T. I wouldn't go anywhere else to get my hair done!

5
★★★★★

I have been getting my hair cut and colored at the Galleria for years. I absolutely love the service and the knowledge of my colorist. She has always made me feel like a million bucks when I leave the salon. Her name is Kathy T. I wouldn't go anywhere else to get my hair done!

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i have only been a few times for manicures, eyebrow waxing and haircuts. i don't really see a big difference between this place and a chain salon other than their prices are higher and they have a bigger/classier building.

3
★★★☆☆

i have only been a few times for manicures, eyebrow waxing and haircuts. i don't really see a big difference between this place and a chain salon other than their prices are higher and they have a bigger/classier building.

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I had a massage there last month and it was so awful! I was in a very noisy room where I could hear all of the customers gabbing and gossipping on and on while they got their pedicures. There was only one song that played over and over, which was maddening. But the worst was the massage therapist who had absolutely no pressure and simply rubbed lotion all over me. Yuck! It was like I was felt up, not massaged!

PROS: beautiful building
CONS: bad massage, bad music, noisy!

1
★☆☆☆☆

I had a massage there last month and it was so awful! I was in a very noisy room where I could hear all of the customers gabbing and gossipping on and on while they got their pedicures. There was only one song that played over and over, which was maddening. But the worst was the massage therapist who had absolutely no pressure and simply rubbed lotion all over me. Yuck! It was like I was felt up, not massaged!

PROS: beautiful building
CONS: bad massage, bad music, noisy!

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