Watson's Fireplace & Patio

★★★☆☆
  • 1616 York Rd

    Lutherville, MD 21093

    Map & Directions
  • 410-321-5855

About Watson's Fireplace & Patio

Details
Hours
Mon, Tue, 10am - 6pm; Wed, Thu, 10am - 8pm; Fri, Sat, 10am - 6pm; Sun, 11am - 5pm

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2.5 2
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I went in here to get something very simple to hold wood for our fireplace. I have to admit that the prices are high, but the stuff they carry is really nice. They were very helpfull in knowing that I didn't want to spend a fortune. I was not pressured to buy anything at all and I really like that. I ended up getting something that was nice but was also given 10% and I have no idea why, there were no signs that I saw. The people are very friendly and helpful. Only problem is the location, York Rd is a pain and they are doing construction right outside of Watson's so sometimes it's hard to get in and out of. We go there often to get the firewood and will go back for anything else relating to the fireplace that we will need.

4
★★★★☆

I went in here to get something very simple to hold wood for our fireplace. I have to admit that the prices are high, but the stuff they carry is really nice. They were very helpfull in knowing that I didn't want to spend a fortune. I was not pressured to buy anything at all and I really like that. I ended up getting something that was nice but was also given 10% and I have no idea why, there were no signs that I saw. The people are very friendly and helpful. Only problem is the location, York Rd is a pain and they are doing construction right outside of Watson's so sometimes it's hard to get in and out of. We go there often to get the firewood and will go back for anything else relating to the fireplace that we will need.

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I was treated to perhaps the worst service of my life at Watson's Fireplace & Patio. I dealt with a rude and dismissive sales agent who couldn't bestir himself to locate a price on a sale item; he easily slipped into aggressive sarcasm when I asked him if he would ask someone else for the price. A letter of complaint to the manager elicited zero response. Since I was a good customer of the garden center & had always received at least standard, polite service, the experience at the patio center was a surprise. And not at all acceptable from a hige-end store that charges premium prices.

0
★☆☆☆☆

I was treated to perhaps the worst service of my life at Watson's Fireplace & Patio. I dealt with a rude and dismissive sales agent who couldn't bestir himself to locate a price on a sale item; he easily slipped into aggressive sarcasm when I asked him if he would ask someone else for the price. A letter of complaint to the manager elicited zero response. Since I was a good customer of the garden center & had always received at least standard, polite service, the experience at the patio center was a surprise. And not at all acceptable from a hige-end store that charges premium prices.

Pros: nice inventory

Cons: high prices, indifferent service, unresponsive

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