Parkway Dry Cleaning

★★★☆☆
  • 8402 Connecticut Ave

    Chevy Chase, MD 20815

    Map & Directions
  • 301-652-3377

Personal Services

Personal Services
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Buyer beware or be soaked!!

We have had a shocking experience this week with Parkway Cleaners in Chevy Chase. This upscale cleaners is known for removal of stains on clothing and expensive prices. They do good work, but in my situation, I was totally unprepared for the outcome. I brought in two gowns and a table cloth for stain removal and cleaning. I was handed a receipt with $122 which I interpreted as a total. Expensive, but not unexpected. Well, it turn out that was the price for one piece. No one warned me that the bill was actually $400. I suppose I could have reviewed the fine print and looked over all the receipts, but I trusted these folks and expected great work at a fair price. Perhaps the rich would not object, but I would not have left the clothes with them had I realized the $400 price. They were not able to even remove the stains. In the past, if the work was not successful, I would receive no charge and I would have gladly accepted a reduced rate in this case.

The manager politely told me there was little they would do and directed me to read the fine print. The only recourse was that they would redo the cleaning with the warning that additional effort could ruin the gowns. I was offered a $50 credit for my next visit, which will likely not be any time soon. If you have so much money you dont care about a $400 cleaning bill, this is the place for you (the manager told me $400 for 3 pieces was nothing out of the ordinary at this cleaners, so I guess that makes me a peasant.)

1
★☆☆☆☆

Buyer beware or be soaked!!

We have had a shocking experience this week with Parkway Cleaners in Chevy Chase. This upscale cleaners is known for removal of stains on clothing and expensive prices. They do good work, but in my situation, I was totally unprepared for the outcome. I brought in two gowns and a table cloth for stain removal and cleaning. I was handed a receipt with $122 which I interpreted as a total. Expensive, but not unexpected. Well, it turn out that was the price for one piece. No one warned me that the bill was actually $400. I suppose I could have reviewed the fine print and looked over all the receipts, but I trusted these folks and expected great work at a fair price. Perhaps the rich would not object, but I would not have left the clothes with them had I realized the $400 price. They were not able to even remove the stains. In the past, if the work was not successful, I would receive no charge and I would have gladly accepted a reduced rate in this case.

The manager politely told me there was little they would do and directed me to read the fine print. The only recourse was that they would redo the cleaning with the warning that additional effort could ruin the gowns. I was offered a $50 credit for my next visit, which will likely not be any time soon. If you have so much money you dont care about a $400 cleaning bill, this is the place for you (the manager told me $400 for 3 pieces was nothing out of the ordinary at this cleaners, so I guess that makes me a peasant.)

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The staff is fabulous and they really know their business. They do all their dry cleaning on site and I love their free pickup and delivery service. If these guys can't get a stain out, nobody can. They also use organic methods. I also used them for drape cleaning, and they come to the home!

5
★★★★★

The staff is fabulous and they really know their business. They do all their dry cleaning on site and I love their free pickup and delivery service. If these guys can't get a stain out, nobody can. They also use organic methods. I also used them for drape cleaning, and they come to the home!

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