Courtesy Chevrolet Cadillac

★★★☆☆
"Value Pricing", "Hometown Values", Serving Salisbury, Ocean City, Fruitland & Surrounding Areas.
38.4088 -75.5666
Map and Directions to Courtesy Chevrolet Cadillac

(410) 749-7100

2531 N Salisbury Blvd

Salisbury, MD

21801-2140

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3.0 10
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Reviews 1 - 10 of 10.
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To all of you that have had a negative experience with Courtesy, I am truly sorry. I bought a 2006 SRX from Bob Smith who went out of business but before they did they rotated the tires on my car.....which are not to be rotated. I had brown "acid rain" spots show up on my hood after a very short time. Al Thomas, who sold me my car and later moved to Courtesy, contacted me and had me bring my car in so they could take a look at it. The service department didn't see where they could do anything to help me. I called Cadillac Assist, was assigned a "case worker". The GM representative met me at Courtesy, looked at my car and agreed that the hood should be painted. They split the cost with me and they handled all of it. While there the GM rep looked at the "cupping" of my tires and saw what the Certified GM mechanic had done and ordered me a new set of tires, put them on and didn't charge me . I had other minor cosmetic problems but Courtesy and the GM Rep took care of them. They also reimbursed me for charges made from another Cadillac Dealer which they considered to be unnecessary and out of line. That dealer lost his franchaise shortly after.
Courtesy may be higher than some dealers but if you are fair and honest with them you can get things straightened out. If they are asking for some outrageous fees for something you don't feel you need to have done, don't do it.
Al Thomas is no longer with us I am sad to say. I would have been a returning customer to him for all my vehicle needs. He was indeed an honest, fair minded salesman who became my friend and advocate for making me a contented customer..

5
★★★★★

To all of you that have had a negative experience with Courtesy, I am truly sorry. I bought a 2006 SRX from Bob Smith who went out of business but before they did they rotated the tires on my car.....which are not to be rotated. I had brown "acid rain" spots show up on my hood after a very short time. Al Thomas, who sold me my car and later moved to Courtesy, contacted me and had me bring my car in so they could take a look at it. The service department didn't see where they could do anything to help me. I called Cadillac Assist, was assigned a "case worker". The GM representative met me at Courtesy, looked at my car and agreed that the hood should be painted. They split the cost with me and they handled all of it. While there the GM rep looked at the "cupping" of my tires and saw what the Certified GM mechanic had done and ordered me a new set of tires, put them on and didn't charge me . I had other minor cosmetic problems but Courtesy and the GM Rep took care of them. They also reimbursed me for charges made from another Cadillac Dealer which they considered to be unnecessary and out of line. That dealer lost his franchaise shortly after.
Courtesy may be higher than some dealers but if you are fair and honest with them you can get things straightened out. If they are asking for some outrageous fees for something you don't feel you need to have done, don't do it.
Al Thomas is no longer with us I am sad to say. I would have been a returning customer to him for all my vehicle needs. He was indeed an honest, fair minded salesman who became my friend and advocate for making me a contented customer..

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Where should I start. The sales team do not know how to deal they are the only Cadillac dealer in about 70 miles and they act like it. They do not think anyone will drive that far for a better deal. The service shop will rip you off when ever they can.. One of the service Advisors who has been there the longest will over sell services that are not needed. There is no need for a brake fluid flush or a powers steering fluid flush. The service Manager is nothing but a kid who was washing cars only a few years ago. He curses at his people under them and talks about them behind there backs to other employees. I guess he thinks that gives him respect. The mechanics only cars about them selves and not the customers. I took my vehicle in there for an oil change and they said it needed ove $1,700,00 worth of work. And tried to charge me a fee of $79.95 i did not authorize any fee. I only wanted an oil change. G.M. tried to close the dealership down about 3 years ago but some how got our local U.S. senator to fight for them. That gave them enough time For the treasurer Laurie Waugh to doctor the books so they looked good. Apparently about 23 employees bought cars to makr the numbers look good but the cars never left the lot. Apparently Another dealer group in the area is looking to buy them. I hope they do and removes all the thieves.

This is a revised statement I know that they have hired two mechanics that couldn't make it at preston so they are working at Courtesy now. That should tell you what kind of repairs you will get. I don't know what keeps there doors open.

In response to Linda S. as you stated Courtesy did not initially repair your vehicle until G.M. got involved then the vehicle was repaired. So Courtesy did not meet your expectations until you call and got G.M. involved.

1
★☆☆☆☆

Where should I start. The sales team do not know how to deal they are the only Cadillac dealer in about 70 miles and they act like it. They do not think anyone will drive that far for a better deal. The service shop will rip you off when ever they can.. One of the service Advisors who has been there the longest will over sell services that are not needed. There is no need for a brake fluid flush or a powers steering fluid flush. The service Manager is nothing but a kid who was washing cars only a few years ago. He curses at his people under them and talks about them behind there backs to other employees. I guess he thinks that gives him respect. The mechanics only cars about them selves and not the customers. I took my vehicle in there for an oil change and they said it needed ove $1,700,00 worth of work. And tried to charge me a fee of $79.95 i did not authorize any fee. I only wanted an oil change. G.M. tried to close the dealership down about 3 years ago but some how got our local U.S. senator to fight for them. That gave them enough time For the treasurer Laurie Waugh to doctor the books so they looked good. Apparently about 23 employees bought cars to makr the numbers look good but the cars never left the lot. Apparently Another dealer group in the area is looking to buy them. I hope they do and removes all the thieves.

This is a revised statement I know that they have hired two mechanics that couldn't make it at preston so they are working at Courtesy now. That should tell you what kind of repairs you will get. I don't know what keeps there doors open.

In response to Linda S. as you stated Courtesy did not initially repair your vehicle until G.M. got involved then the vehicle was repaired. So Courtesy did not meet your expectations until you call and got G.M. involved.

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Had an overall good experience. The salesmen were very nice and just showed me what I asked for no questions. Were not pushy which was good because I wasn't ready to buy. I ended up buying elsewhere later which I wish I didn't because I got ripped off I feel. I took my truck to get serviced at Courtesy tho and they were very fair. Even better was the knowledge and skill of there techs. This is where I will be taking my truck from now on for service.

4
★★★★☆

Had an overall good experience. The salesmen were very nice and just showed me what I asked for no questions. Were not pushy which was good because I wasn't ready to buy. I ended up buying elsewhere later which I wish I didn't because I got ripped off I feel. I took my truck to get serviced at Courtesy tho and they were very fair. Even better was the knowledge and skill of there techs. This is where I will be taking my truck from now on for service.

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just wanted to let everyone that reads this that i am the service manager at courtesy. i am a honest person and try to run a honest shop. now for the wake up notice courtesy is a car dealership if you come here to look at cars we will try to sell you one , if you come into our shop we do charge for our time. we do not charge if you dont authorize. all of our prices are competetive with other dealers. our techs are the best in the area. can we satisfy everyone? no ...but we sure try hard

5
★★★★★

just wanted to let everyone that reads this that i am the service manager at courtesy. i am a honest person and try to run a honest shop. now for the wake up notice courtesy is a car dealership if you come here to look at cars we will try to sell you one , if you come into our shop we do charge for our time. we do not charge if you dont authorize. all of our prices are competetive with other dealers. our techs are the best in the area. can we satisfy everyone? no ...but we sure try hard

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1 out of 1 people found this review helpful.

.

Shawn C sounds like one of the owners if he writes a review like that. Several people I know including myself have been taken advantage of from this place.

1
★☆☆☆☆

Shawn C sounds like one of the owners if he writes a review like that. Several people I know including myself have been taken advantage of from this place.

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0 out of 1 people found this review helpful.

.

We ended up with a Cadillac when a family member passed away. When the security system shut it down I had it towed to "Courtesy" to have the codes read from the computer and reset, telling them specifically NOT to dismantle anything. The next thing I knew they'd taken apart the ignition cylinder and were charging me $500 to replace it. What choice did I have? And they knew it. Outrageous business practices and overpriced everything. Stay away is right. I'd never buy a thing from them if I could avoid it.

1
★☆☆☆☆

We ended up with a Cadillac when a family member passed away. When the security system shut it down I had it towed to "Courtesy" to have the codes read from the computer and reset, telling them specifically NOT to dismantle anything. The next thing I knew they'd taken apart the ignition cylinder and were charging me $500 to replace it. What choice did I have? And they knew it. Outrageous business practices and overpriced everything. Stay away is right. I'd never buy a thing from them if I could avoid it.

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0 out of 1 people found this review helpful.

.

Best buying experience ever. Salesperson (Muffy) very knowledgable and honest. Met all our needs. Met Mary Jane Service Mgr. a breath of fresh air. The entire staff was warm and pleasant. Would recommend to everyone!!

5
★★★★★

Best buying experience ever. Salesperson (Muffy) very knowledgable and honest. Met all our needs. Met Mary Jane Service Mgr. a breath of fresh air. The entire staff was warm and pleasant. Would recommend to everyone!!

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Do not enter!!! They will try to rob you at every corner. Unfair practices and fees. Dishonest beyond all means. Mary Jane is the head of the clan so if you are going to deal with the best of the worse you might as well start with her.

1
★☆☆☆☆

Do not enter!!! They will try to rob you at every corner. Unfair practices and fees. Dishonest beyond all means. Mary Jane is the head of the clan so if you are going to deal with the best of the worse you might as well start with her.

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0 out of 1 people found this review helpful.

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Went to test drive a Trailblazer, the salesman quickly took us to "the cheapest one on the lot" without asking us what features we wanted. He then proceeded to attemp to sell it too us by badmouthing the competitons product, half of which was false or outdated information. Newsflash, we bought a jeep.

2
★★☆☆☆

Went to test drive a Trailblazer, the salesman quickly took us to "the cheapest one on the lot" without asking us what features we wanted. He then proceeded to attemp to sell it too us by badmouthing the competitons product, half of which was false or outdated information. Newsflash, we bought a jeep.

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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great people provided great service, glad to see MARY JANE was GONE she seemed to be cause of a lot of discontent with employees and customers

5
★★★★★

great people provided great service, glad to see MARY JANE was GONE she seemed to be cause of a lot of discontent with employees and customers

Pros: most qualified tech's around

Cons: a little expensive

Message from Courtesy Chevrolet Cadillac

Courtesy Chevrolet Cadillac is locted in the heart of the Eastern Shore in Salisbury, MD. On our Courtesy Chevrolet Cadillac dealer site, you'll find a complete listing of our new and used inverntory of cars, trucks, SUV and Crossover vehicles. Don't miss the Chevrolet Cruze, Mailbue, Impala, Sonic, Volt, Equinox, Traverse, Silverado Truck, Tahoe and Suburan SUVs. For Luxurious offerings, look at our Cadillac CTS, STS,DTS, SRX and Escalade SUVs.. * New & Used Auto Sales,Service,Maintenance and Repair - all makes and models
* New & Used Truck Sales,Service,Maintenance and Repair - all makes and models
* Service Hours: Mon-Thurs 7:30 AM to 7:00 PM,Friday 7:30 AM to 6:00 PM,Saturday 8:00 AM to 4:00 PM,Closed Sunday

Provided_by_yp_88_25

Key Points

  • "Value Pricing", "Hometown Values",...