About Faces Day Spa & Salon

★★★★☆
About Faces Day Spa & Salon, luxurious hair care & body treatments.
  • 894 Kenilworth Dr

    Towson, MD 21204

    Map & Directions
  • 410-828-8666

About About Faces Day Spa & Salon

Hours
Mon, Tue, 10am - 8pm; Wed, Thu, 9am - 8pm; Fri, 8am - 8pm; Sat, 8am - 7pm; Sun, 10:30am - 5:30pm

Personal Services

Personal Services
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best facial I have ever had. Will go back whenever I visit MD.

3
★★★★★

best facial I have ever had. Will go back whenever I visit MD.

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I was referred to About Faces in Towson by a colleague. Before my first visit, I read quite a few very negative reviews of this salon. I was hoping that the reviews were wrong.\n\nI visited About Faces in Towson last night for the first time. IT WAS AWESOME!!! Don't believe everything you read when you see negative reviews. I am not sure what the negative reviewers were talking about. I am an African American woman (the salon is predominantly Caucasian), and I felt totally comfortable and welcome in this salon. I did not feel like anyone there was stuck up or unfriendly/unprofessional. The receptionist immediately greeted me in a very friendly, professional manner and walked me back to introduce me to my stylist, Chel Joyner. \n\nChel was very friendly and professional as well. My wait was not very long at all. They respected my time, and Chel was not working on 10 other clients while I was being shampooed. By the way, the shampoo girl was very good. I felt like I was being shampooed by a massage therapist. It was very relaxing.\n\nChel gave me a great hair cut. It was very precise. Before she cut my hair, she asked me what I wanted. She got my cut pretty much exactly like the picture that I brought in. I was in and out of the salon in a little over one hour. I am already scheduled for another appointment and will get a relaxer and color with Chel next time. I am very impressed with this salon, and I will be back regularly!!

2
★★★★★

I was referred to About Faces in Towson by a colleague. Before my first visit, I read quite a few very negative reviews of this salon. I was hoping that the reviews were wrong.\n\nI visited About Faces in Towson last night for the first time. IT WAS AWESOME!!! Don't believe everything you read when you see negative reviews. I am not sure what the negative reviewers were talking about. I am an African American woman (the salon is predominantly Caucasian), and I felt totally comfortable and welcome in this salon. I did not feel like anyone there was stuck up or unfriendly/unprofessional. The receptionist immediately greeted me in a very friendly, professional manner and walked me back to introduce me to my stylist, Chel Joyner. \n\nChel was very friendly and professional as well. My wait was not very long at all. They respected my time, and Chel was not working on 10 other clients while I was being shampooed. By the way, the shampoo girl was very good. I felt like I was being shampooed by a massage therapist. It was very relaxing.\n\nChel gave me a great hair cut. It was very precise. Before she cut my hair, she asked me what I wanted. She got my cut pretty much exactly like the picture that I brought in. I was in and out of the salon in a little over one hour. I am already scheduled for another appointment and will get a relaxer and color with Chel next time. I am very impressed with this salon, and I will be back regularly!!

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How would you all like it if someone came to your work and did nothing but bitch about you and how crappy you work? Do you bitchy clients know that after you complain about your service after the work has been done, that it comes out of the paycheck of the person who did your service? About faces takes money out of people's paychecks each time you complain, did you know that? How would YOU CLIENTS like it if you did an hour massage and then some nasty ass client goes to customer service and complains? How about clients take showers and wash yourselves prior to coming to the spa and learn how to tip? Can't afford it? Stay home then. The one who only complain about everything just to get it free can just stay home and you know who you are. Get a life, people that provide service have families too and all you do is bitch and complain. Peace

1
★★★☆☆

How would you all like it if someone came to your work and did nothing but bitch about you and how crappy you work? Do you bitchy clients know that after you complain about your service after the work has been done, that it comes out of the paycheck of the person who did your service? About faces takes money out of people's paychecks each time you complain, did you know that? How would YOU CLIENTS like it if you did an hour massage and then some nasty ass client goes to customer service and complains? How about clients take showers and wash yourselves prior to coming to the spa and learn how to tip? Can't afford it? Stay home then. The one who only complain about everything just to get it free can just stay home and you know who you are. Get a life, people that provide service have families too and all you do is bitch and complain. Peace

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I'm just a guy on a business trip in Baltimore. I really needed a haircut and a massage. Just got back from the About Faces in Towson. Wow! Danielle isn't messing around. She's a healer and gave me the best massage. Carly was my hairstylist. She really spent a lot of time with me and made my haircut exactly right for me. They made me feel great and I highly recommend you go there. This is my first review ever.

2
★★★★★

I'm just a guy on a business trip in Baltimore. I really needed a haircut and a massage. Just got back from the About Faces in Towson. Wow! Danielle isn't messing around. She's a healer and gave me the best massage. Carly was my hairstylist. She really spent a lot of time with me and made my haircut exactly right for me. They made me feel great and I highly recommend you go there. This is my first review ever.

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Don't go to the Towson location; rude and gossip hairstylist named Mardie. Worst experience in a long time.

0
★☆☆☆☆

Don't go to the Towson location; rude and gossip hairstylist named Mardie. Worst experience in a long time.

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Bad Spa. Bad Management- General Manager doesn't even know how to use the computer. Kenilworth location is too big too impersonal and the prices aren't worth the service you receive. No one is genuine.......yuck

1
★☆☆☆☆

Bad Spa. Bad Management- General Manager doesn't even know how to use the computer. Kenilworth location is too big too impersonal and the prices aren't worth the service you receive. No one is genuine.......yuck

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I had a great experience at About Faces in Canton. I received a pregnancy massage from AmyLynn and she did a great job. The salon itself is upscale and makes you feel spoiled with it's quiet room, lemon water, and spa pedicures overlooking the water. It's a bit pricey but worth it as a treat every once in a while!

2
★★★★★

I had a great experience at About Faces in Canton. I received a pregnancy massage from AmyLynn and she did a great job. The salon itself is upscale and makes you feel spoiled with it's quiet room, lemon water, and spa pedicures overlooking the water. It's a bit pricey but worth it as a treat every once in a while!

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I am not a fan of chain spas but was really in need of a massage so I called the Towson location and was able to get in for a same-day appointment. The front desk was what you would expect at a spa/salon. It was busy and bussling and took a few seconds before someone noticed me. I was sent back to the spa area and told to wait for the spa coordinator. The spa area was quieter and the lights were nice and low.

I didn't think much of the environment, it needed to be cleaned and the rooms didn't have much personality, just the basic equipment. The trick with these places for me is how good the therapist is. If the massage is great I don't care as much about the details.

And that was the case here! My therapist was named Oh Soon and she was fantasctic! She listened to my requests and made sure to focus where I asked her to. She let me relax and didn't chat me up the whole time. So if you find yourself at About Faces in Towson ask for Oh Soon to get a great massage and you won't even break the bank, the 60 minutes of joy only cost me $80.

4
★★★★☆

I am not a fan of chain spas but was really in need of a massage so I called the Towson location and was able to get in for a same-day appointment. The front desk was what you would expect at a spa/salon. It was busy and bussling and took a few seconds before someone noticed me. I was sent back to the spa area and told to wait for the spa coordinator. The spa area was quieter and the lights were nice and low.

I didn't think much of the environment, it needed to be cleaned and the rooms didn't have much personality, just the basic equipment. The trick with these places for me is how good the therapist is. If the massage is great I don't care as much about the details.

And that was the case here! My therapist was named Oh Soon and she was fantasctic! She listened to my requests and made sure to focus where I asked her to. She let me relax and didn't chat me up the whole time. So if you find yourself at About Faces in Towson ask for Oh Soon to get a great massage and you won't even break the bank, the 60 minutes of joy only cost me $80.

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I had a Brazilian wax here with Guilena, and it was by far the best I have ever had, and I've been getting them done for 3 years. I had very little pain or discomfort, and the area looked the best it ever had after having one. I'm going back next week for my second appointment, and hopefully have the same experience. As for the comments that employees are 'rude,' I think either I'm relatively easy going, or others are just too sensitive, because I didn't feel that from anyone.

5
★★★★★

I had a Brazilian wax here with Guilena, and it was by far the best I have ever had, and I've been getting them done for 3 years. I had very little pain or discomfort, and the area looked the best it ever had after having one. I'm going back next week for my second appointment, and hopefully have the same experience. As for the comments that employees are 'rude,' I think either I'm relatively easy going, or others are just too sensitive, because I didn't feel that from anyone.

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I have been to a few nail salons in the area, I've never been ""WOWed"" but I have been satisfied. That is until I got cut at Star Tips and realized how unsanitary many of these places were. I decided to try a more upscale nail salon and I had the most AMAZING experience. I visited the About Faces in Timonium and saw Janice, and my sister saw Anastasia. I got a french manicure and my sister got a regular manicure. As soon as we walked in, we were welcomed by Ashley (very pretty and smiley!) who immediately offered us something to drink while we waited (we only ended up waiting for a minute or so) and she led us back to the nail part of About Faces, where we were offered a drink again (how nice!). We were immediately set down and those ladies made you feel like you were best friends all your lives! They did a beautiful job on both of us and I wanted to stay longer just to keep talking with them! As we left they offered us some tea to bring with us on our way home, they obviously cared about us!\nIt was a little more expensive then I'm used to but you get what you pay for and I tell you, it was WORTH IT. I cant wait to go back again!!!!

2
★★★★★

I have been to a few nail salons in the area, I've never been ""WOWed"" but I have been satisfied. That is until I got cut at Star Tips and realized how unsanitary many of these places were. I decided to try a more upscale nail salon and I had the most AMAZING experience. I visited the About Faces in Timonium and saw Janice, and my sister saw Anastasia. I got a french manicure and my sister got a regular manicure. As soon as we walked in, we were welcomed by Ashley (very pretty and smiley!) who immediately offered us something to drink while we waited (we only ended up waiting for a minute or so) and she led us back to the nail part of About Faces, where we were offered a drink again (how nice!). We were immediately set down and those ladies made you feel like you were best friends all your lives! They did a beautiful job on both of us and I wanted to stay longer just to keep talking with them! As we left they offered us some tea to bring with us on our way home, they obviously cared about us!\nIt was a little more expensive then I'm used to but you get what you pay for and I tell you, it was WORTH IT. I cant wait to go back again!!!!

Pros: clean, sanitary, friendly staff, QUALITY, great experience

Cons: expensive

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I arrived way early for my appointment, so I was escorted to a lovely, relaxing space where I drank tea and ate cookies until my time arrived. It was wonderful. I received a wonderful cut and color from Lisa, and went home a very happy customer.

2
★★★★★

I arrived way early for my appointment, so I was escorted to a lovely, relaxing space where I drank tea and ate cookies until my time arrived. It was wonderful. I received a wonderful cut and color from Lisa, and went home a very happy customer.

Pros: Great color, great atmosphere

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Went in to get my haircut and colored and they do a good job with my spike and will definitely go back again. plus the girls there are hott!!! Thank You!

2
★★★★★

Went in to get my haircut and colored and they do a good job with my spike and will definitely go back again. plus the girls there are hott!!! Thank You!

Pros: Friendly staff

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It's rare to find a colorist and stylist who actually listens to what you want. Lisa Perry at About Faces in Canton is that person. She makes suggestions to solve your individual hair problems and suggests (but doesn't push) the products they sell. I switched to Lisa six months ago. Sure, it's a few dollars more than my previous salon, but worth every penny.

2
★★★★★

It's rare to find a colorist and stylist who actually listens to what you want. Lisa Perry at About Faces in Canton is that person. She makes suggestions to solve your individual hair problems and suggests (but doesn't push) the products they sell. I switched to Lisa six months ago. Sure, it's a few dollars more than my previous salon, but worth every penny.

Pros: Listens, listens, listens

Cons: A bit more expensive

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I live in West Virginia and have been to Lisa for color - because she is worth the drive! She listened and did exactly what I asked her to do! No more, no less, which is what we ALL want in a stylist, right? I like to be heard and not just be an empty canvas. She did the color I wanted when I asked for a little more red the next time she gave me just what I wanted! I wanted to go short and she gave me a very flattering cut for my face. I won't go to anyone else!!

2
★★★★★

I live in West Virginia and have been to Lisa for color - because she is worth the drive! She listened and did exactly what I asked her to do! No more, no less, which is what we ALL want in a stylist, right? I like to be heard and not just be an empty canvas. She did the color I wanted when I asked for a little more red the next time she gave me just what I wanted! I wanted to go short and she gave me a very flattering cut for my face. I won't go to anyone else!!

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I would like to comment about Lisa Perry at About Faces in Canton. I have been going to Lisa for my hair cuts for the past 2 1/2 years and have never had a bad experience. I would reccommend her to anyone looking for only the best salon experience. Even my sister travels 2 hours from out of town for her to do her color and style. The atmosphere is amazing as well, with a great view of the harbor. From the front desk to the final touches, About Faces is a great place to go.

2
★★★★★

I would like to comment about Lisa Perry at About Faces in Canton. I have been going to Lisa for my hair cuts for the past 2 1/2 years and have never had a bad experience. I would reccommend her to anyone looking for only the best salon experience. Even my sister travels 2 hours from out of town for her to do her color and style. The atmosphere is amazing as well, with a great view of the harbor. From the front desk to the final touches, About Faces is a great place to go.

Pros: Great Hair Cut

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My husband and I just had out second son and he treated me to a day at the spa. I got a massage, and my hair and nails done. My hair and nails were wonderful, the ladies there did just what I wanted them to do. And the massage was amazing and very relaxing...just what I needed! Also the manager there I think her name was Jackie German, was so pleasant and helpful that not only b/c of her wonderful staff but b/c of her I WILL be going back again!!!! Thank you About Faces for a wonderful day!!!!!

2
★★★★★

My husband and I just had out second son and he treated me to a day at the spa. I got a massage, and my hair and nails done. My hair and nails were wonderful, the ladies there did just what I wanted them to do. And the massage was amazing and very relaxing...just what I needed! Also the manager there I think her name was Jackie German, was so pleasant and helpful that not only b/c of her wonderful staff but b/c of her I WILL be going back again!!!! Thank you About Faces for a wonderful day!!!!!

Pros: Best place to go for anything you want

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I went to About Faces for my hair and makeup for my most important day ever. I was more that pleased when I left. The stylist did more than I expected. She was very good with asking what I wanted and the end result was fabulous. I was afraid my makeup would be overdone but I ended up with natural but beautiful looking makeup. I definitely felt beautiful on my wedding day.

2
★★★★★

I went to About Faces for my hair and makeup for my most important day ever. I was more that pleased when I left. The stylist did more than I expected. She was very good with asking what I wanted and the end result was fabulous. I was afraid my makeup would be overdone but I ended up with natural but beautiful looking makeup. I definitely felt beautiful on my wedding day.

Pros: Excellent service

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My stylist, Stephanie Shipley, is great! She is very professional, friendly and definitely takes pride in her work. She clearly looks back at my previous hair services and knows exactly what I want. \n\nThere is also a good variety of products in their store. Always a great experience to visit About Faces!

2
★★★★★

My stylist, Stephanie Shipley, is great! She is very professional, friendly and definitely takes pride in her work. She clearly looks back at my previous hair services and knows exactly what I want. \n\nThere is also a good variety of products in their store. Always a great experience to visit About Faces!

Pros: My About Faces Stylist knows hair!

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I have used various people at About Faces in Towson for haircuts, mainucures, pedicures, and a great pregnancy massage and had great experiences. I got one haircut there that I did not like but every other one has been great. The service is top-notch.

2
★★★★☆

I have used various people at About Faces in Towson for haircuts, mainucures, pedicures, and a great pregnancy massage and had great experiences. I got one haircut there that I did not like but every other one has been great. The service is top-notch.

Pros: great prenatal massage, good haircuts, great shampoos

Cons: overpriced

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About Faces is a complete full service salon and I highly recommend it. I have been a regular client for over ten years and use the salon for routine services like waxes and haircuts, and occasionally indulge with a massage or facial. Prices are reasonable, staff is very experienced, and the products are top of the line.

5
★★★★★

About Faces is a complete full service salon and I highly recommend it. I have been a regular client for over ten years and use the salon for routine services like waxes and haircuts, and occasionally indulge with a massage or facial. Prices are reasonable, staff is very experienced, and the products are top of the line.

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Always a great experience at About Faces!

2
★★★★★

Always a great experience at About Faces!

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HORRIBLE!!!!!!!\n\nI have been to about faces for massages, and spa treatments, and it has been wonderful. About faces is beautiful, but looks are deceiving.\n\nI cannot stress enough to find another salon. Yikes\n\nI went in to see Lisa, the senior colorist at about faces day spa in canton. She gave me the worst blotchy dye job ever. First of all she over shot the color completely, dying me bright circus red and she missed chunks all around my face. I had a panic attack in the chair, this woman should have her license taken away, or go back to beauty school.\nShe has been doing hair 20 years but failed to apply color all over, or evenly.\nIt cost $200 for the worst color I have ever had, I was too terrified to even let anyone at that place touch my hair again.\nI woke up everyday cursing her until I found a new stylist to strip all the color damaging my hair severely, but the color was too bright to get out without harsh chemicals.\n\nStay away from this salon, and especially Lisa for color.

0
★☆☆☆☆

HORRIBLE!!!!!!!\n\nI have been to about faces for massages, and spa treatments, and it has been wonderful. About faces is beautiful, but looks are deceiving.\n\nI cannot stress enough to find another salon. Yikes\n\nI went in to see Lisa, the senior colorist at about faces day spa in canton. She gave me the worst blotchy dye job ever. First of all she over shot the color completely, dying me bright circus red and she missed chunks all around my face. I had a panic attack in the chair, this woman should have her license taken away, or go back to beauty school.\nShe has been doing hair 20 years but failed to apply color all over, or evenly.\nIt cost $200 for the worst color I have ever had, I was too terrified to even let anyone at that place touch my hair again.\nI woke up everyday cursing her until I found a new stylist to strip all the color damaging my hair severely, but the color was too bright to get out without harsh chemicals.\n\nStay away from this salon, and especially Lisa for color.

Pros: Beautiful salon

Cons: Horrible color, rushed sloppy service

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HORRIBLE!!!!!!!

I have been to about faces for massages, and spa treatments, and it has been wonderful. About faces is beautiful, but looks are deceiving.

I cannot stress enough to find another salon. Yikes

I went in to see Lisa, the senior colorist at about faces day spa in canton. She gave me the worst blotchy dye job ever. First of all she over shot the color completely, dying me bright circus red and she missed chunks all around my face. I had a panic attack in the chair, this woman should have her license taken away, or go back to beauty school.
She has been doing hair 20 years but failed to apply color all over, or evenly.
It cost $200 for the worst color I have ever had, I was too terrified to even let anyone at that place touch my hair again.
I woke up everyday cursing her until I found a new stylist to strip all the color damaging my hair severely, but the color was too bright to get out without harsh chemicals.

Stay away from this salon, and especially Lisa for color.

1
★☆☆☆☆

HORRIBLE!!!!!!!

I have been to about faces for massages, and spa treatments, and it has been wonderful. About faces is beautiful, but looks are deceiving.

I cannot stress enough to find another salon. Yikes

I went in to see Lisa, the senior colorist at about faces day spa in canton. She gave me the worst blotchy dye job ever. First of all she over shot the color completely, dying me bright circus red and she missed chunks all around my face. I had a panic attack in the chair, this woman should have her license taken away, or go back to beauty school.
She has been doing hair 20 years but failed to apply color all over, or evenly.
It cost $200 for the worst color I have ever had, I was too terrified to even let anyone at that place touch my hair again.
I woke up everyday cursing her until I found a new stylist to strip all the color damaging my hair severely, but the color was too bright to get out without harsh chemicals.

Stay away from this salon, and especially Lisa for color.

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These girls think they are princesses but they are actually doing hair and feet all day!! LOL\r\n\r\noverpriced but if you hair looks great it is worth all the money to me!!!\r\n\r\nBrianna

2
★★★★☆

These girls think they are princesses but they are actually doing hair and feet all day!! LOL\r\n\r\noverpriced but if you hair looks great it is worth all the money to me!!!\r\n\r\nBrianna

Pros: Great stylist for 10 years now!

Cons: snobby biatches

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I am amazed how I love my blonde hair now, I have been highlighting my hair for years. I have never been so happy with my color. The stylist Rachel, I feel she is so educated in making my blonde look more believable and creamy looking , I am a beliver that all blondes are not alike and they do requier attention and that is exactly what I recieved from Rachel at About faces Salon and Spa. Towson worth every penny, I am a fan

2
★★★★★

I am amazed how I love my blonde hair now, I have been highlighting my hair for years. I have never been so happy with my color. The stylist Rachel, I feel she is so educated in making my blonde look more believable and creamy looking , I am a beliver that all blondes are not alike and they do requier attention and that is exactly what I recieved from Rachel at About faces Salon and Spa. Towson worth every penny, I am a fan

Pros: the best Blonde highlights ever

Cons: i notice no music

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I have been a fairly loyal customer to both the Canton and Towson locations. I typically found that once I was past the reception area my experience was positive. I put up with it because I adored my stylist. Recently, I had my third incident with a curt and snotty scheduler and I have decided to take my business elsewhere. Take my advice and don't waste your time or money. It's such a disappointment to find good technicians, but I can't tolerate being treated so rudely when I'm dropping $60 or $100 for a service.

1
★☆☆☆☆

I have been a fairly loyal customer to both the Canton and Towson locations. I typically found that once I was past the reception area my experience was positive. I put up with it because I adored my stylist. Recently, I had my third incident with a curt and snotty scheduler and I have decided to take my business elsewhere. Take my advice and don't waste your time or money. It's such a disappointment to find good technicians, but I can't tolerate being treated so rudely when I'm dropping $60 or $100 for a service.

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this is the total experience !\r\n I had many services with them and I loved it !!\r\n\r\nTheir facials are amazing ! \r\nI had a Naturopathica treatment,(a natural line) and I have great results !\r\n\r\nTheir staff is so nice and helpful !\r\nthe retail was gorgeous, very clean and organized.\r\n\r\nI will go back for sure !

2
★★★★★

this is the total experience !\r\n I had many services with them and I loved it !!\r\n\r\nTheir facials are amazing ! \r\nI had a Naturopathica treatment,(a natural line) and I have great results !\r\n\r\nTheir staff is so nice and helpful !\r\nthe retail was gorgeous, very clean and organized.\r\n\r\nI will go back for sure !

Pros: very knowledgeable staffs !

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I have been going to this Day Spa for 2 yrs. The BEST manicure & pedicure in the world with Shari. The best hair cut & color with Yelana. These two girls make this a wonderful experience.

5
★★★★★

I have been going to this Day Spa for 2 yrs. The BEST manicure & pedicure in the world with Shari. The best hair cut & color with Yelana. These two girls make this a wonderful experience.

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great staff , very friendly . The staff is very educated on the current trends and enjoys sharing new ideas with you each visit . Nice location , very clean and friendly. I will continue to be a regular client .

5
★★★★★

great staff , very friendly . The staff is very educated on the current trends and enjoys sharing new ideas with you each visit . Nice location , very clean and friendly. I will continue to be a regular client .

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I was refered by a friend to go to About Faces in Timonium to see Jen to get my color fixed. She was very friendly/attentive and knew a lot about hair (mine is fine but wavey). My hair has never looked so fabulous! She blew out my hair with a round brush and created soft waves like all the movie stars have. I love the hair products too. The only thing I had a problem with was the younger girls that work at the front desk. They seem more interested in talking to their coworkers then helping clients, but I will still be going back to see Jen for now on.\r\n

1
★★★☆☆

I was refered by a friend to go to About Faces in Timonium to see Jen to get my color fixed. She was very friendly/attentive and knew a lot about hair (mine is fine but wavey). My hair has never looked so fabulous! She blew out my hair with a round brush and created soft waves like all the movie stars have. I love the hair products too. The only thing I had a problem with was the younger girls that work at the front desk. They seem more interested in talking to their coworkers then helping clients, but I will still be going back to see Jen for now on.\r\n

Pros: Jen is the best stylist, free wine, great hours

Cons: front desk

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PLEASE BEWARE! WORSE THAN A WALK IN BUT MUCH MORE EXPENSIVE:

with too many employees at the front, all wearing black, creates a FALSE image of an upscale salon with high calibre stylists. less talent than a Hair Cuttery or Supercut.

they think they are artists and can do what they want. thinks that they know what you want better than you.

they don't listen to what you want or check to see if even on both sides. they cut so fast you don't even have a chance. then uses gadgets to style your hair to hide gross mistakes. I had hair 3 inches short on one side while the other side was inches longer. ultimately went to another salon and had to chop it all off and get a boy cut. my hair used to go to the center of my back.

don't be fooled by the slick set up.

1
★☆☆☆☆

PLEASE BEWARE! WORSE THAN A WALK IN BUT MUCH MORE EXPENSIVE:

with too many employees at the front, all wearing black, creates a FALSE image of an upscale salon with high calibre stylists. less talent than a Hair Cuttery or Supercut.

they think they are artists and can do what they want. thinks that they know what you want better than you.

they don't listen to what you want or check to see if even on both sides. they cut so fast you don't even have a chance. then uses gadgets to style your hair to hide gross mistakes. I had hair 3 inches short on one side while the other side was inches longer. ultimately went to another salon and had to chop it all off and get a boy cut. my hair used to go to the center of my back.

don't be fooled by the slick set up.

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What a joke!!! Terrible service and best of all my hair looks like I just took a time machine back to the 80,s. \r\nThe hairstylist Rachel was rushed and rude. I should have known when she kept babbling on saying UMM this or UMM that, she didnt know what she was talking about. I have huge holes cut in my hair and the top is only 3 inches long.\r\nNEVER AGAIN!!!!!!

0
★☆☆☆☆

What a joke!!! Terrible service and best of all my hair looks like I just took a time machine back to the 80,s. \r\nThe hairstylist Rachel was rushed and rude. I should have known when she kept babbling on saying UMM this or UMM that, she didnt know what she was talking about. I have huge holes cut in my hair and the top is only 3 inches long.\r\nNEVER AGAIN!!!!!!

Cons: bad hairstylist

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I have been going to About Faces for years and would never think of going anywhere else! When I moved to baltimore a friend recommended About Faces, and to tell you the truth, i was a little scared that since it was the biggest salon in the area that it would be on the snobbier side, but that was not the case at all. From the moment I walked up to the front desk I was greeted with smiles and great service. My hairstylist was very warm and friendly and I immediately felt like I've know her for years. I haven't gone to anyone else to do my hair in three years I've lived in baltimore and I don't see that happening anytime soon either. I've also gone to about faces to get manicure/pedicure and waxing, and have experienced nothing but the best service. Usually for waxing salons try to get you in and out, but not About Faces, very good waxing, very little redness and soreness, and a staff that truly tries to make you feel comfortable and at ease. Also, About Faces sells all the top of the line hair and face products, like Bumble and Bumble, Kerastase, and Darphin, so you get your hair done and all the best hair/face products at one place. I would recommend this salon to anyone.

2
★★★★★

I have been going to About Faces for years and would never think of going anywhere else! When I moved to baltimore a friend recommended About Faces, and to tell you the truth, i was a little scared that since it was the biggest salon in the area that it would be on the snobbier side, but that was not the case at all. From the moment I walked up to the front desk I was greeted with smiles and great service. My hairstylist was very warm and friendly and I immediately felt like I've know her for years. I haven't gone to anyone else to do my hair in three years I've lived in baltimore and I don't see that happening anytime soon either. I've also gone to about faces to get manicure/pedicure and waxing, and have experienced nothing but the best service. Usually for waxing salons try to get you in and out, but not About Faces, very good waxing, very little redness and soreness, and a staff that truly tries to make you feel comfortable and at ease. Also, About Faces sells all the top of the line hair and face products, like Bumble and Bumble, Kerastase, and Darphin, so you get your hair done and all the best hair/face products at one place. I would recommend this salon to anyone.

Pros: Great Staff and Service, Best Hair Salon in Baltimore

Cons: Towson location could update decor, Canton location is Beautiful!

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My husband surprised me with a "Grand Escape" spa treatment, and I was so excited when I found out I came online and looked it up, read the services, then read the reviews. After reading the reviews I was worried because there are a few bad reviews. All I can say (I went yesterday) were they at the same place I went?!?!
I had the BEST DAY, I was treated like ROYALTY!
My Hostess was Michelle, and she was the quality hostess you would expect at a 5 star hotel. She was so nice, brought me breakfast, checked up on me, brought me drinks, lunch, everything I could ask for!
She started my aroma bath, then OhSoon did my massage, Olga did my facial, Natalla did my make up, Jannelle washed my hair and gave me a scalp massage, Kristin did my hair, and Maya did my spa manicure and pedicure.
Through out the day, each person was so nice to me, they sincerely were interested in making this the best experience. Each wished me a happy birthday, held nice conversations with me, and treated me as if I was the only person in the spa.
I can't wait to go back! Everyone was so nice, polite, professional, and pleasant.
I arrived for the day wearing lounge pants and a tee shirt for comfort, I would strongly recommend that you take something nice to wear for when you leave, because you are going to look and feel like a movie star!
If you have the chance, make sure to stop and have Natalla do your make up, that was the best experience and it really changed my look. I looked refreshed and the way she did my make up I looked like a movie star. This is not something I would have been able to accomplish on my own - and was just the refreshing change I wanted for my style. I intend to go back just for hair and make up as a pick me up in about 6 weeks.

5
★★★★★

My husband surprised me with a "Grand Escape" spa treatment, and I was so excited when I found out I came online and looked it up, read the services, then read the reviews. After reading the reviews I was worried because there are a few bad reviews. All I can say (I went yesterday) were they at the same place I went?!?!
I had the BEST DAY, I was treated like ROYALTY!
My Hostess was Michelle, and she was the quality hostess you would expect at a 5 star hotel. She was so nice, brought me breakfast, checked up on me, brought me drinks, lunch, everything I could ask for!
She started my aroma bath, then OhSoon did my massage, Olga did my facial, Natalla did my make up, Jannelle washed my hair and gave me a scalp massage, Kristin did my hair, and Maya did my spa manicure and pedicure.
Through out the day, each person was so nice to me, they sincerely were interested in making this the best experience. Each wished me a happy birthday, held nice conversations with me, and treated me as if I was the only person in the spa.
I can't wait to go back! Everyone was so nice, polite, professional, and pleasant.
I arrived for the day wearing lounge pants and a tee shirt for comfort, I would strongly recommend that you take something nice to wear for when you leave, because you are going to look and feel like a movie star!
If you have the chance, make sure to stop and have Natalla do your make up, that was the best experience and it really changed my look. I looked refreshed and the way she did my make up I looked like a movie star. This is not something I would have been able to accomplish on my own - and was just the refreshing change I wanted for my style. I intend to go back just for hair and make up as a pick me up in about 6 weeks.

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I walked in for a simple brow wax and was immediately taken back to the spa by the receptionist who said Galina could do it. Galina curtly remarked that she was on break so a girl named Stephanie offered to do the wax and went to get her tools. When Stephanie returned, ready, Galina got up shouting my name and for me to follow her. This left Stephanie standing there uncomfortably as the sale was now Galina's who was all of a sudden off her break. The brow wax was fine other than now I'm missing almost my entire left eyebrow. When I checked out the receptionists commented to me that they really hate it when Galina acts like that and they felt bad for Stephanie. Is this Gossip Girls? It was awkward, uncomfortable, and unprofessional, but next time I'll ask for Stephanie - she was the only decent one in this entire fiasco.

4
★★★★☆

I walked in for a simple brow wax and was immediately taken back to the spa by the receptionist who said Galina could do it. Galina curtly remarked that she was on break so a girl named Stephanie offered to do the wax and went to get her tools. When Stephanie returned, ready, Galina got up shouting my name and for me to follow her. This left Stephanie standing there uncomfortably as the sale was now Galina's who was all of a sudden off her break. The brow wax was fine other than now I'm missing almost my entire left eyebrow. When I checked out the receptionists commented to me that they really hate it when Galina acts like that and they felt bad for Stephanie. Is this Gossip Girls? It was awkward, uncomfortable, and unprofessional, but next time I'll ask for Stephanie - she was the only decent one in this entire fiasco.

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Yes, I agree the staff is rude and not too bright(especially front/check out) They are FAR from ""high class at this location. \r\n Women Beware: It's my opinion now(after being informed by previous worker) that some of the massage therepist are allowed to"" Fake Flirt/Fake Flatter Women"" JUST FOR MONEY- HOW CHEAP!\r\n Yes, being pampered and treated ""Special"" is part of their job- BUT NOT FLIRTING FOR TIPS/CLIENTS.\r\n The massage was great, there was no need for him to think to keep me, he would have to sell myself short.Being single, I found him smart and attractive and took a chance and gave him my number(because he acted single). ---Then, come to find out-he was ENGAGED TO MY STYLIST-SO I HAD TO WORRY SHE KNEW I GAVE HER FINANCE MY PHONE NUMBER-If he hadn't made INNUENDOES WITH ME-this awkward position would never had happen.\r\n Anyway, she was clueless or has to accept this MESS from him for some reason.\r\n ---I don't accept this B.S. from anyone- Because It causesd me to possibly loss a hair dresser.'How could she not know? Maybe, she thinks a normal part of his job-But GROSS! How awkward for me!\r\n Now image: Would he had said the same thing that he said to me(hot young women) to an older women"" I could use my ""other body part's"" for a 5 hours massage"".--It was a flirting innueondo. Wouldn't he explain""which body parts"" to an older women, who could have been offended.?? Yes, I could\r\nforgive Natural Attraction(made judgement) but I lost my hairdresser and my intelligence as a Women was insulted, because really he was just being a giggalo(for money)\r\nI contacted the corp.office and hopefully they will respect my request for refund.\r\n -And requested an apology- ""I don't have to pay anyone for Flattery or for them to want to ""use their other body parts on me!, I'm a beautiful smart girl, not one of those twits that work at that salon.\r\n They need to earn their money honestly. His name was Erick Busick, I'm not sure how the other massage therapist behave. Save your money.

1
★★★☆☆

Yes, I agree the staff is rude and not too bright(especially front/check out) They are FAR from ""high class at this location. \r\n Women Beware: It's my opinion now(after being informed by previous worker) that some of the massage therepist are allowed to"" Fake Flirt/Fake Flatter Women"" JUST FOR MONEY- HOW CHEAP!\r\n Yes, being pampered and treated ""Special"" is part of their job- BUT NOT FLIRTING FOR TIPS/CLIENTS.\r\n The massage was great, there was no need for him to think to keep me, he would have to sell myself short.Being single, I found him smart and attractive and took a chance and gave him my number(because he acted single). ---Then, come to find out-he was ENGAGED TO MY STYLIST-SO I HAD TO WORRY SHE KNEW I GAVE HER FINANCE MY PHONE NUMBER-If he hadn't made INNUENDOES WITH ME-this awkward position would never had happen.\r\n Anyway, she was clueless or has to accept this MESS from him for some reason.\r\n ---I don't accept this B.S. from anyone- Because It causesd me to possibly loss a hair dresser.'How could she not know? Maybe, she thinks a normal part of his job-But GROSS! How awkward for me!\r\n Now image: Would he had said the same thing that he said to me(hot young women) to an older women"" I could use my ""other body part's"" for a 5 hours massage"".--It was a flirting innueondo. Wouldn't he explain""which body parts"" to an older women, who could have been offended.?? Yes, I could\r\nforgive Natural Attraction(made judgement) but I lost my hairdresser and my intelligence as a Women was insulted, because really he was just being a giggalo(for money)\r\nI contacted the corp.office and hopefully they will respect my request for refund.\r\n -And requested an apology- ""I don't have to pay anyone for Flattery or for them to want to ""use their other body parts on me!, I'm a beautiful smart girl, not one of those twits that work at that salon.\r\n They need to earn their money honestly. His name was Erick Busick, I'm not sure how the other massage therapist behave. Save your money.

Pros: Easy parking, relaxing upstairs

Cons: staff tries to hussle women for money, not so bright staff.

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--My Take Is....BETTER TO DEAL WITH COMPUTER for prices, THAN THE PEOPLE AT THE FRONT DESK-THE COMPUTER IS SMARTER THAN SOME! \r\nWhile some of them are welcoming and somewhat polite,half are act ignorant.\r\n---OK, OK, I know ---Your'e TRYING(trying)TO BE a HIGH END SALON: I GET IT, but LORD do yourselves a favor and SMILE ONCE IN A WHILE....Keeps you looking younger and might/just might make your people a little bit more ATTRACTIVE. I mean, isn't this the BEAUTY BUSINESS? \r\nTry to smile.\r\n\r\nEspecially what looked like the manager, this dude actually was nice ONCE(I mean ONCE) Please just let go and smile, it's hilarious.\r\n\r\nAnd I found a nice styist, Stephanie colored my hair, it's look awesome.\r\nNormally, I don't take time to write reviews but Stephanie is nice and colored my hair good, I want everyone to know how much I appreciate her being so nice and taking time.\r\nIt can be scary getting dark hair lightened and this time is looks GREAT! \r\n \r\nMy hair feels even Softer and Sexier than ever! Whatever products(hair color) Plus, I am letting it grow longer and she didn't want to chop it off. \r\n\r\nThe Biggest Pro: Upstairs Staff is Warm and Professional. It's MY FAVORITE AREA, it is quiet and the staff is Nice and does a good job.\r\nEma styled my brows and, it has been a few years since I found someone that actually keeps my brows LOOKING NATURAL AND GORGEOUS-not to be a snob, but my brows look Hot!\r\n---I would recommend Ema to everyone and plan to return for a FACIAL WITH HER, She was sooo nice and helpful, Thanks again Ema.\r\n\r\n(Just wish the upstairs had it's own entrance and I would skip that misable check in experience)\r\n\r\nFor being so wanna be trendy, it isn't keeping up with the Times.\r\nCustomers want to unwind/enjoy/have fun,\r\nNatural(not Fake )is more appealing!\r\nEarthy is more in right now, people want to relax and enjoy natural surroundings.\r\nManagement: You make money so use it:redecorate.

1
★★★☆☆

--My Take Is....BETTER TO DEAL WITH COMPUTER for prices, THAN THE PEOPLE AT THE FRONT DESK-THE COMPUTER IS SMARTER THAN SOME! \r\nWhile some of them are welcoming and somewhat polite,half are act ignorant.\r\n---OK, OK, I know ---Your'e TRYING(trying)TO BE a HIGH END SALON: I GET IT, but LORD do yourselves a favor and SMILE ONCE IN A WHILE....Keeps you looking younger and might/just might make your people a little bit more ATTRACTIVE. I mean, isn't this the BEAUTY BUSINESS? \r\nTry to smile.\r\n\r\nEspecially what looked like the manager, this dude actually was nice ONCE(I mean ONCE) Please just let go and smile, it's hilarious.\r\n\r\nAnd I found a nice styist, Stephanie colored my hair, it's look awesome.\r\nNormally, I don't take time to write reviews but Stephanie is nice and colored my hair good, I want everyone to know how much I appreciate her being so nice and taking time.\r\nIt can be scary getting dark hair lightened and this time is looks GREAT! \r\n \r\nMy hair feels even Softer and Sexier than ever! Whatever products(hair color) Plus, I am letting it grow longer and she didn't want to chop it off. \r\n\r\nThe Biggest Pro: Upstairs Staff is Warm and Professional. It's MY FAVORITE AREA, it is quiet and the staff is Nice and does a good job.\r\nEma styled my brows and, it has been a few years since I found someone that actually keeps my brows LOOKING NATURAL AND GORGEOUS-not to be a snob, but my brows look Hot!\r\n---I would recommend Ema to everyone and plan to return for a FACIAL WITH HER, She was sooo nice and helpful, Thanks again Ema.\r\n\r\n(Just wish the upstairs had it's own entrance and I would skip that misable check in experience)\r\n\r\nFor being so wanna be trendy, it isn't keeping up with the Times.\r\nCustomers want to unwind/enjoy/have fun,\r\nNatural(not Fake )is more appealing!\r\nEarthy is more in right now, people want to relax and enjoy natural surroundings.\r\nManagement: You make money so use it:redecorate.

Pros: Upstairs and Parking

Cons: some ditsy rude employees

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Got a simple layering haircut for around $50 which I thought was a bit ridiculous. Went to a different salon for highlights and was asked by 2 different stylists there ""Did you cut your own hair? Who was your last stylist?!"" Apparently, instead of layering, the lady just cut a huge chunk out of my hair and left about 2 inches of nothing in between in the back. Awesome. Thanks. One side of my hair had a lot of layering in it, and the other side barely was touched. The lady didn't really know how to work with fine hair which is what I have - what little I have I don't want butchered and made worse. The front desk staff showed me to her space while she was still finishing up with a client so I had to sit off on the side until she was finished. A bit awkward. I was there at the time I was appointed. Got to listen to her talk with other employees about how someone was robbed in their spa while getting a massage or something. Someone stole her wallet out of her purse. Yeah, that makes me want to come in for a massage! Not a great place to go. I'd recommend All About Me in Towson. Much better service.

0
★☆☆☆☆

Got a simple layering haircut for around $50 which I thought was a bit ridiculous. Went to a different salon for highlights and was asked by 2 different stylists there ""Did you cut your own hair? Who was your last stylist?!"" Apparently, instead of layering, the lady just cut a huge chunk out of my hair and left about 2 inches of nothing in between in the back. Awesome. Thanks. One side of my hair had a lot of layering in it, and the other side barely was touched. The lady didn't really know how to work with fine hair which is what I have - what little I have I don't want butchered and made worse. The front desk staff showed me to her space while she was still finishing up with a client so I had to sit off on the side until she was finished. A bit awkward. I was there at the time I was appointed. Got to listen to her talk with other employees about how someone was robbed in their spa while getting a massage or something. Someone stole her wallet out of her purse. Yeah, that makes me want to come in for a massage! Not a great place to go. I'd recommend All About Me in Towson. Much better service.

Pros: clean place

Cons: too expensive, bad quality hair cut, employees gabbing about bad stuff/things that would make them lose business

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Every time I've been here, it's been only an average to below average experience. I get better customer service at the Hair Cuttery in Cockeysville, MD than here. I see no reason to spend so much money at this average to below average salon. They need to choose better hair stylists. It's a below average salon dressed up to appear better than it really is. The last time I went my hair stylist Jenn talked about how much she didn't want kids after I talked to her about my child. Then she had negative opinions at the fact that I took my child there for a hair cut. She thought that children should be young and their hair shouldn't matter at that young age. I was surprised at her negativity about children and her lack of support for her company. Then she complained that I hadn't made an appointment with her in 6 months, which obviously was too long for her. Her rude facial expressions were alarming to me. I did not know how long I had waited to have her cut my hair again, but she let me know with her sour attitude. Hair stylists have poor communication skills and are unhappy people. It's been worse at the About Faces Day Spa in Towson, MD. Unbelievable!\nI have now come to the conclusion that About Faces is a below average salon.

0
★☆☆☆☆

Every time I've been here, it's been only an average to below average experience. I get better customer service at the Hair Cuttery in Cockeysville, MD than here. I see no reason to spend so much money at this average to below average salon. They need to choose better hair stylists. It's a below average salon dressed up to appear better than it really is. The last time I went my hair stylist Jenn talked about how much she didn't want kids after I talked to her about my child. Then she had negative opinions at the fact that I took my child there for a hair cut. She thought that children should be young and their hair shouldn't matter at that young age. I was surprised at her negativity about children and her lack of support for her company. Then she complained that I hadn't made an appointment with her in 6 months, which obviously was too long for her. Her rude facial expressions were alarming to me. I did not know how long I had waited to have her cut my hair again, but she let me know with her sour attitude. Hair stylists have poor communication skills and are unhappy people. It's been worse at the About Faces Day Spa in Towson, MD. Unbelievable!\nI have now come to the conclusion that About Faces is a below average salon.

Pros: appearance

Cons: hair stylists (Jenn and Mardi), customer service

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I did not know if I was in Russia or in Timonium. Will never go back there. Manicurist are very rude and only spoke their Russian language. Felt very uncomforable and could not wait to get out of there. Too institutionalized for me. Rather go to a more personalized Spa.

0
★☆☆☆☆

I did not know if I was in Russia or in Timonium. Will never go back there. Manicurist are very rude and only spoke their Russian language. Felt very uncomforable and could not wait to get out of there. Too institutionalized for me. Rather go to a more personalized Spa.

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This is the MOST UNFRIENDLY CHAIN OF SALONS I have ever been to. The front desk staff has one goal, to be as RUDE, SNOBBISH & CALLOUS as they can be! This place (in fact all About Faces establishments) reeks of bad manners, rudeness and they are down right nasty. I returned for a second visit (hair straightening) with my stylist, only to find out that she had left the business and they didn't know where she was! When I made the appointment, they didn't tell me of her departure and scheduled me anyway with someone else. You would have thought they would have told me that my original stylist left, as I pay around $500.00 for this service. This service requires someone with extensive training, so I wanted someone who at least would have equal to or has the experience as my previous stylist. By the way, I live in Va., and I traveled 3 hrs. to get to my appt. The service takes approx. 4-5 hrs. to perform. 3 hrs. to the appt., 5 hrs. to perform the service, and 3 hrs. back home = 11 hours total. It's a very long day and a very expensive service. I felt the only thing that About Faces was, is ABOUT MONEY. There was no way I was going to spend my money somewhere where they were more concerned about money, thus putting me in an awkward circumstance when I arrived at my appt. Someone should have notified me and explained the situation to me, so that I COULD DECIDE WHERE and WHO would perform this service. I asked if they could recommend another salon in the area. RUDELY, they offered other area salons. I called LaClinica, they took me immediately. I am MORE than HAPPY with LaClinica, they are WONDERFUL!.

1
★☆☆☆☆

This is the MOST UNFRIENDLY CHAIN OF SALONS I have ever been to. The front desk staff has one goal, to be as RUDE, SNOBBISH & CALLOUS as they can be! This place (in fact all About Faces establishments) reeks of bad manners, rudeness and they are down right nasty. I returned for a second visit (hair straightening) with my stylist, only to find out that she had left the business and they didn't know where she was! When I made the appointment, they didn't tell me of her departure and scheduled me anyway with someone else. You would have thought they would have told me that my original stylist left, as I pay around $500.00 for this service. This service requires someone with extensive training, so I wanted someone who at least would have equal to or has the experience as my previous stylist. By the way, I live in Va., and I traveled 3 hrs. to get to my appt. The service takes approx. 4-5 hrs. to perform. 3 hrs. to the appt., 5 hrs. to perform the service, and 3 hrs. back home = 11 hours total. It's a very long day and a very expensive service. I felt the only thing that About Faces was, is ABOUT MONEY. There was no way I was going to spend my money somewhere where they were more concerned about money, thus putting me in an awkward circumstance when I arrived at my appt. Someone should have notified me and explained the situation to me, so that I COULD DECIDE WHERE and WHO would perform this service. I asked if they could recommend another salon in the area. RUDELY, they offered other area salons. I called LaClinica, they took me immediately. I am MORE than HAPPY with LaClinica, they are WONDERFUL!.

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When you go to About Faces think about people who work there. Company does not care about workers who make money for them and make them famous. For example, they don't care about massage therapists. They sit 6 hours of their shift for nothing, waiting for the customer to come. Company doesn?t pay for waiting and people go home without making a single penny. \r\n\r\nMasseurs are not getting paid for canceled appointments or no shows. When you cancel appointment or did not show up, masseurs just wasted a whole hour of waiting for you for nothing.\r\n\r\nIf customers did not pay for a service they think that they did not pay to a company making millions of dollars. It is true, but they also did not pay to a worker who did the job and who barely makes 15,000 a year.\r\n\r\nIf customer chose a wrong type of massage and a job was done, company does not compensate massage therapist for customer's mistake. Please make sure you know the type of massage you signing for.\r\n\r\nNobody compensates masseurs for missed appointment or misused services. Their paychecks are peanuts.\r\n\r\nWhen you make an appointment you deal not only with Company, but with a particular human being, who is waiting for you at a certain time and has feelings and needs and if you don?t show up or cancel you make this human being miserable and broke. \r\n\r\nMasseurs are special people. They believe that making somebody feel good is an honor and massage therapist will never extinct. So please do not take an advantage of it.\r\nPlease plan your appointments accurately and call 24 hours in advance if you need to cancel. And those, who don?t pay, please be aware that you don?t harm a company, but you hurt defenseless workers who count every single penny. \r\nAbout Faces do not care about people who work for them. No wonder workers do not care about customers!

0
★☆☆☆☆

When you go to About Faces think about people who work there. Company does not care about workers who make money for them and make them famous. For example, they don't care about massage therapists. They sit 6 hours of their shift for nothing, waiting for the customer to come. Company doesn?t pay for waiting and people go home without making a single penny. \r\n\r\nMasseurs are not getting paid for canceled appointments or no shows. When you cancel appointment or did not show up, masseurs just wasted a whole hour of waiting for you for nothing.\r\n\r\nIf customers did not pay for a service they think that they did not pay to a company making millions of dollars. It is true, but they also did not pay to a worker who did the job and who barely makes 15,000 a year.\r\n\r\nIf customer chose a wrong type of massage and a job was done, company does not compensate massage therapist for customer's mistake. Please make sure you know the type of massage you signing for.\r\n\r\nNobody compensates masseurs for missed appointment or misused services. Their paychecks are peanuts.\r\n\r\nWhen you make an appointment you deal not only with Company, but with a particular human being, who is waiting for you at a certain time and has feelings and needs and if you don?t show up or cancel you make this human being miserable and broke. \r\n\r\nMasseurs are special people. They believe that making somebody feel good is an honor and massage therapist will never extinct. So please do not take an advantage of it.\r\nPlease plan your appointments accurately and call 24 hours in advance if you need to cancel. And those, who don?t pay, please be aware that you don?t harm a company, but you hurt defenseless workers who count every single penny. \r\nAbout Faces do not care about people who work for them. No wonder workers do not care about customers!

Cons: horrible management

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I called to make an appt and was told Danielle was one of their best haircutters. I was so pleased that I made another appointment within four weeks and also referred several friends. Everyone was very nice.

4
★★★★☆

I called to make an appt and was told Danielle was one of their best haircutters. I was so pleased that I made another appointment within four weeks and also referred several friends. Everyone was very nice.

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I have to disagree with some of the reviews I have read. I was given a gift certificate for a Day Of Beauty to this salon for Mothers Day and what a wonderful day it was. I was treated like a queen all day. The people there are very nice; not stuck up and snobbish like some people have reported. Never once did they make me feel like I was not welcome. It's also in a great location. Parking was easy!! I cannot wait to go back!!!

5
★★★★★

I have to disagree with some of the reviews I have read. I was given a gift certificate for a Day Of Beauty to this salon for Mothers Day and what a wonderful day it was. I was treated like a queen all day. The people there are very nice; not stuck up and snobbish like some people have reported. Never once did they make me feel like I was not welcome. It's also in a great location. Parking was easy!! I cannot wait to go back!!!

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2 out of 2 people found this review helpful.

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I've never had a positive or relaxing experience at this salon. I've been many times and have tried all their services - all of which have been horrible. Why have I subjected myself to this? The only reason is because I own my own business down the street and have received numerous gift certificates to this place over the years. I no longer use the gift certificiates - I actually 'regift' the gift certificates to my staff but do warn them first. The women in there are so rude and pretentious - both the staff and clients - it's disgusting. I've had my hair ruined there and listened to both my stylist and another stylist discuss how to overcharge clients they are working on so they never have to see the client again. My co-worker and I had our nails done there and got to hear the Russian nail techs talk about us - until I spoke back to them in Russian since I happen to speak the language - not to mention the fungal infections from their dirty bowls. It just blows me away seeing how crowded this place still is - I guess people either had gift certificates or they just enjoy pain. I couldn't agree more with the poster a few reviews down who said you are treated like cattle! Again, unless you want to be treated poorly, overcharged and stressed out - I would avoid this place.

1
★☆☆☆☆

I've never had a positive or relaxing experience at this salon. I've been many times and have tried all their services - all of which have been horrible. Why have I subjected myself to this? The only reason is because I own my own business down the street and have received numerous gift certificates to this place over the years. I no longer use the gift certificiates - I actually 'regift' the gift certificates to my staff but do warn them first. The women in there are so rude and pretentious - both the staff and clients - it's disgusting. I've had my hair ruined there and listened to both my stylist and another stylist discuss how to overcharge clients they are working on so they never have to see the client again. My co-worker and I had our nails done there and got to hear the Russian nail techs talk about us - until I spoke back to them in Russian since I happen to speak the language - not to mention the fungal infections from their dirty bowls. It just blows me away seeing how crowded this place still is - I guess people either had gift certificates or they just enjoy pain. I couldn't agree more with the poster a few reviews down who said you are treated like cattle! Again, unless you want to be treated poorly, overcharged and stressed out - I would avoid this place.

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1 out of 2 people found this review helpful.

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I signed up for a massage because I previously had a good experience here, but when I went back, I had a different therapist and she was hurried. I recommend Cheryl Raeburn or Katalin.

1
★☆☆☆☆

I signed up for a massage because I previously had a good experience here, but when I went back, I had a different therapist and she was hurried. I recommend Cheryl Raeburn or Katalin.

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0 out of 1 people found this review helpful.

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I have had MANY of massages before and never experienced such a bizarre massage! The therapist chomped on her very minty gum through the entire massage. She began the massage by sticking her fingers inside of my ears. I enjoy ear massages, but usually it's external. The massage was far from a ""swedish relaxation massage."" She was very abrupt and seemed to want to rush through the hour. She did somethings to one side of my body and something completely different to the other. I will say that my neck felt a bit better afterwards, but everything else was left feeling confused. I really don't know what to say as far as my recommendation. I am still a little confused by the experience.

1
★★★☆☆

I have had MANY of massages before and never experienced such a bizarre massage! The therapist chomped on her very minty gum through the entire massage. She began the massage by sticking her fingers inside of my ears. I enjoy ear massages, but usually it's external. The massage was far from a ""swedish relaxation massage."" She was very abrupt and seemed to want to rush through the hour. She did somethings to one side of my body and something completely different to the other. I will say that my neck felt a bit better afterwards, but everything else was left feeling confused. I really don't know what to say as far as my recommendation. I am still a little confused by the experience.

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I've always gotten a good haircut and color here from Mardi.\r\nBut I've had lousy, overpriced waxes, pedicure and manicure, and one horrible makeup job.\r\nAnd it is expensive.

1
★★☆☆☆

I've always gotten a good haircut and color here from Mardi.\r\nBut I've had lousy, overpriced waxes, pedicure and manicure, and one horrible makeup job.\r\nAnd it is expensive.

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I appreciated the confirmation call prior to my appointment. She was very friendly. When I arrived at the salon I felt like the front desk staff was cold and not very happy to be there. The atmosphere of the salon was like a surgical clean room. Everything is black and white. The salon seemed to have a high class attitude which is not consistent with my personality. I think About Faces is a status salon. The prices are high and the service and skills of the staff and stylist are just ok. If you want to pay high $$ for a below average experience, this is the place.

1
★★☆☆☆

I appreciated the confirmation call prior to my appointment. She was very friendly. When I arrived at the salon I felt like the front desk staff was cold and not very happy to be there. The atmosphere of the salon was like a surgical clean room. Everything is black and white. The salon seemed to have a high class attitude which is not consistent with my personality. I think About Faces is a status salon. The prices are high and the service and skills of the staff and stylist are just ok. If you want to pay high $$ for a below average experience, this is the place.

Pros: Clean

Cons: Park outside the mall, atmosphere, expensive, and service

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I won't go back again. The first time was for a brazilian wax, horrific results but I decided to give it another try with something else- manicure and pedicure. That was even worse: the manicurist was too rough and I left with sore cuticles. Not to mention I was not ""allowed"" to get the type of french manicure that I wanted to get. There was no massage for my feet either. Worst of all they were so rude, instead trying to develop a relationship, my nail tech was too busy talking to her co workers in another language that I could not understand, which made me uncomfortable. It's very impersonal and it felt like I was in a factory, noisy and rushed.

0
★☆☆☆☆

I won't go back again. The first time was for a brazilian wax, horrific results but I decided to give it another try with something else- manicure and pedicure. That was even worse: the manicurist was too rough and I left with sore cuticles. Not to mention I was not ""allowed"" to get the type of french manicure that I wanted to get. There was no massage for my feet either. Worst of all they were so rude, instead trying to develop a relationship, my nail tech was too busy talking to her co workers in another language that I could not understand, which made me uncomfortable. It's very impersonal and it felt like I was in a factory, noisy and rushed.

Cons: they don't speak English, felt like a factory

Review Partner
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steph is great for color

2
★★★★☆

steph is great for color

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A minor, yet important, observation - the waiting room on the 2nd floor could be a bit more spacious; sometimes conversations, laughter and exclamations are heard in the therapy rooms.

2
★★★★☆

A minor, yet important, observation - the waiting room on the 2nd floor could be a bit more spacious; sometimes conversations, laughter and exclamations are heard in the therapy rooms.

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My mother and I went for facials and it was great! It was her first time and the therapist completely explained everything to her and made her very comfortable. My therapist was a little late, which wasn't a problem, but I was scheduled

2
★★★★☆

My mother and I went for facials and it was great! It was her first time and the therapist completely explained everything to her and made her very comfortable. My therapist was a little late, which wasn't a problem, but I was scheduled

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We booked a spa day for a group of our Girlfriends that are very hard working and needed a day of pamering. The locker rooms leave a lot to be desired. They are poorly decorated and do not have a "spa feel" to them whatsoever! It is

1
★★★☆☆

We booked a spa day for a group of our Girlfriends that are very hard working and needed a day of pamering. The locker rooms leave a lot to be desired. They are poorly decorated and do not have a "spa feel" to them whatsoever! It is

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I experienced a calming Swedish massage from a pleasant staff member who kept my needs in mind. The spa waiting area is dimmed & quiet, although a few more comfy chairs woukld be nice. The staff are knowledgable, personable.

2
★★★★★

I experienced a calming Swedish massage from a pleasant staff member who kept my needs in mind. The spa waiting area is dimmed & quiet, although a few more comfy chairs woukld be nice. The staff are knowledgable, personable.

Message from About Faces Day Spa & Salon

Your thoughts and comments are important to us. We want to know when we have done well and have provided a retreat from your daily routine. Our staff, in all departments, are proud of their craft and work hard. So, we love to hear from our fans.





We also care if you have been disappointed. If we have not delivered the experience you expect at About Faces, then we are also not meeting our own expectations and standards for serving our clients and want to work with you to improve the situation.





Thank you for your openness and for your continued partnership with us.

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