Frederick Air Inc

★★★★☆
  • 3 King Ave

    Frederick, MD 21701

    Map & Directions
  • 301-663-0300

Home & Garden

Home & Garden
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Our HVAC system died (or was on its last leg) at the end of June, just before the first of the really high heat waves to hit this summer. We called our normal service provider (who we had for over 10 years) and decided to call two other places for quotes, with Frederick Air being one of them. Hands down, going with Frederick Air was easiest decision we made. From our initial discussions with Mr. Steve Schmidt to determine what our needs were to the knowledgeable staff answering our questions over the phone, Frederick Air employees displayed a high standard of quality that isn??t readily found these days in many businesses. Further, the team that installed our system was professional and efficient and did an excellent job of explaining the new equipment. Finally, their genuine focus on customer service was made apparent when they charged our dying unit for free without us having to ask. Mr. Schmidt told us what they would do for us and they did it exactly as described for a very reasonable cost (compared to the two other companies we talked with). As such, we recommend them to anyone in need of great HVAC service.

5
★★★★★

Our HVAC system died (or was on its last leg) at the end of June, just before the first of the really high heat waves to hit this summer. We called our normal service provider (who we had for over 10 years) and decided to call two other places for quotes, with Frederick Air being one of them. Hands down, going with Frederick Air was easiest decision we made. From our initial discussions with Mr. Steve Schmidt to determine what our needs were to the knowledgeable staff answering our questions over the phone, Frederick Air employees displayed a high standard of quality that isn??t readily found these days in many businesses. Further, the team that installed our system was professional and efficient and did an excellent job of explaining the new equipment. Finally, their genuine focus on customer service was made apparent when they charged our dying unit for free without us having to ask. Mr. Schmidt told us what they would do for us and they did it exactly as described for a very reasonable cost (compared to the two other companies we talked with). As such, we recommend them to anyone in need of great HVAC service.

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1 out of 1 people found this review helpful.

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We have had a contract with Frederick air for many years for our home and Business. After 15 years one of our units broke down. The were fast, efficient and cost effective. Thanks Steve and team!!!

5
★★★★★

We have had a contract with Frederick air for many years for our home and Business. After 15 years one of our units broke down. The were fast, efficient and cost effective. Thanks Steve and team!!!

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1 out of 1 people found this review helpful.

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I purchased a service contract several years ago after having at least one major AC meltdown a year. Since we signed the contract with Frederick Air we have had NO breakdowns. They've always shown up and done the semi-annual inspections. My system is working without problem. WELL DONE!!!
Liked: Disliked:

5
★★★★★

I purchased a service contract several years ago after having at least one major AC meltdown a year. Since we signed the contract with Frederick Air we have had NO breakdowns. They've always shown up and done the semi-annual inspections. My system is working without problem. WELL DONE!!!
Liked: Disliked:

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1 out of 1 people found this review helpful.

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I talked to the owner and shook his hand on the deal as he promised to "make me happy". They installed the new unit backwards from the old unit and ran a hot flue pipe right through the open room! Then he wanted $800 more to set it right!!! When it came to repairing the unit they have been unresponsive, telling me it is supposed to do the things it does, like run the backup heat when the outside temperature is over 50 degrees and the weather is clear and sunny. Can you trust anyone anymore? I certainly won't trust these guys again.

1
★☆☆☆☆

I talked to the owner and shook his hand on the deal as he promised to "make me happy". They installed the new unit backwards from the old unit and ran a hot flue pipe right through the open room! Then he wanted $800 more to set it right!!! When it came to repairing the unit they have been unresponsive, telling me it is supposed to do the things it does, like run the backup heat when the outside temperature is over 50 degrees and the weather is clear and sunny. Can you trust anyone anymore? I certainly won't trust these guys again.

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Last night 12/16 I came home and found that the furnace was not working.

I called Frederick Air and spoke with their answering service. The woman took my information and confirmed all the spelling. She then told me to expect a call within 30 minute from a technician and to call back if I did not hear from one.

20 minutes later, Vince from Frederick Air called. After some discussion about the symptoms and providing him with the model number , etc, Vince had me power cycle the furnace.

That sovled the problem. Vince impressed me as he was curteous, knowlegable and most of all he was patient with me.

When the outside temperature is 21 and the temperature in the house is dropping rapidly, Vince calmly controlled the situation and resolved my heating problem.

This is the great professional service I get from Frederick Air. Incidently, I just got a follow up call from John at Frederick Air and we scheduled a service call, just in case.

5
★★★★★

Last night 12/16 I came home and found that the furnace was not working.

I called Frederick Air and spoke with their answering service. The woman took my information and confirmed all the spelling. She then told me to expect a call within 30 minute from a technician and to call back if I did not hear from one.

20 minutes later, Vince from Frederick Air called. After some discussion about the symptoms and providing him with the model number , etc, Vince had me power cycle the furnace.

That sovled the problem. Vince impressed me as he was curteous, knowlegable and most of all he was patient with me.

When the outside temperature is 21 and the temperature in the house is dropping rapidly, Vince calmly controlled the situation and resolved my heating problem.

This is the great professional service I get from Frederick Air. Incidently, I just got a follow up call from John at Frederick Air and we scheduled a service call, just in case.

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1 out of 1 people found this review helpful.

.

I was completely satisfied with the people and service at Frederick Air. I have had issues with my 20 years old heat pump; replacing part after part. Most of these parts could be found with little or no trouble. For the hard to find part, Frederick Air came through. Speaking to them on the phone was speaking to someone I already knew. Frederick Air was not the first person I called, but after speaking to them there was no need to call anyone else. Thank you Frederick Air!!

5
★★★★★

I was completely satisfied with the people and service at Frederick Air. I have had issues with my 20 years old heat pump; replacing part after part. Most of these parts could be found with little or no trouble. For the hard to find part, Frederick Air came through. Speaking to them on the phone was speaking to someone I already knew. Frederick Air was not the first person I called, but after speaking to them there was no need to call anyone else. Thank you Frederick Air!!

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1 out of 1 people found this review helpful.

.

Okay, I did not come up with that title on my own- it is written on their trucks. I believe it though. I had a central humidifier installed and the sales rep was no pressure and offered lots of information. The installers were professional and quick (clean too!).

I would recommend them in a heartbeat.

1
★☆☆☆☆

Okay, I did not come up with that title on my own- it is written on their trucks. I believe it though. I had a central humidifier installed and the sales rep was no pressure and offered lots of information. The installers were professional and quick (clean too!).

I would recommend them in a heartbeat.

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We picked them out of the phone book last year on Cmas Eve when we returned home and our heat was out. Came out right away. Great and Friendly service! We purchased the service contract from them which has been a great money saver. This Thanksgiving morning our heat went out again. I called and the guy on call called us back immediately. He was able to help us out over the phone and fix the probably without having to come out. Wonderful service and we are definately renewing our contract this year too!

5
★★★★★

We picked them out of the phone book last year on Cmas Eve when we returned home and our heat was out. Came out right away. Great and Friendly service! We purchased the service contract from them which has been a great money saver. This Thanksgiving morning our heat went out again. I called and the guy on call called us back immediately. He was able to help us out over the phone and fix the probably without having to come out. Wonderful service and we are definately renewing our contract this year too!

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We have used them for several years now. They are always on time and the service men are very friendly. We have service contract with them which also gives us a discount and priorty when we need an appointment. They are very dependable and the office staff are also very nice.

5
★★★★★

We have used them for several years now. They are always on time and the service men are very friendly. We have service contract with them which also gives us a discount and priorty when we need an appointment. They are very dependable and the office staff are also very nice.

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