Bella Salon

★★★☆☆
  • 1691 Langley Dr

    Hagerstown, MD 21740

    Map & Directions
  • 301-665-1060

About Bella Salon

Hours
Wed-Thu 8:30am-8pm, Fri 9am-7pm
Reservations
Make A Reservation

Personal Services

Personal Services
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I scheduled a new client hair appt for this past Thursday. I was informed that Katlyn would be my stylist. The Receptionist was very friendly. When I arrived, I went to check in and saw two ladies sitting behind the desk. I gave my name and who I was there to see. For some reason, I was listed as Cindy, but my name is Renee. No big deal. The Receptionist was not friendly or welcoming AT ALL. She sort of looked me over and then told me to have a seat that Katlyn would be with me shortly. As I sat and waited, I could hear myself being discussed with the two girls at the desk. I heard one of them say "well, I think she is a new client". The other girl got up and came over to me and said that she was Katlyn. I was really surprised that when I checked in she didnt introduce herself, instead of just eyeing me up. I was there for a cut and highlights and I will not be returning. I felt very uncomfortable there and observed that the majority of the staff walked around eye balling everyone with a look of constipation of their faces. I would make eye contact and smile and then get a dirty look in return. I was baffeled. I thought their business was customer service. My stylist applied the foil and highlights and never spoke a word to me. She came back in 30 minutes to check the color and said 'you're not ready" and set it for another 15. A shampoo girl checked me in 15 and asked Katlyn if the color was ok and she said "she's done". She never even bothered to walk two steps to double check. When I was seated at her station, I attempted to make small talk and found that to be a struggle. I asked for my hair to be trimmed and shaped. I paid $126 and walked out looking exactly like I did when I came in.

2
★★☆☆☆

I scheduled a new client hair appt for this past Thursday. I was informed that Katlyn would be my stylist. The Receptionist was very friendly. When I arrived, I went to check in and saw two ladies sitting behind the desk. I gave my name and who I was there to see. For some reason, I was listed as Cindy, but my name is Renee. No big deal. The Receptionist was not friendly or welcoming AT ALL. She sort of looked me over and then told me to have a seat that Katlyn would be with me shortly. As I sat and waited, I could hear myself being discussed with the two girls at the desk. I heard one of them say "well, I think she is a new client". The other girl got up and came over to me and said that she was Katlyn. I was really surprised that when I checked in she didnt introduce herself, instead of just eyeing me up. I was there for a cut and highlights and I will not be returning. I felt very uncomfortable there and observed that the majority of the staff walked around eye balling everyone with a look of constipation of their faces. I would make eye contact and smile and then get a dirty look in return. I was baffeled. I thought their business was customer service. My stylist applied the foil and highlights and never spoke a word to me. She came back in 30 minutes to check the color and said 'you're not ready" and set it for another 15. A shampoo girl checked me in 15 and asked Katlyn if the color was ok and she said "she's done". She never even bothered to walk two steps to double check. When I was seated at her station, I attempted to make small talk and found that to be a struggle. I asked for my hair to be trimmed and shaped. I paid $126 and walked out looking exactly like I did when I came in.

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I am extremely disappointed in my experience with Bella Salon. This is my 1st time EVER getting my hair colored at a salon & I thought I was at an upscale salon so I would get great results. Wrong! I went in to have my hair colored by Karen. At 1st glance I thought I loved it but when I left I realized my hair was not the brown I asked for but red! I was a lil' freaked out but decided to sleep on it. The next morning I called the salon & the receptionist said Karen was with a customer & she would call me when she got a break. I voiced my concerns to the receptionist so she could pass them on to Karen in order to give her a heads up about my issue. It's been 2 days & Karen has yet to return my call! Are you kidding?! I just spent alot of money & I don't even get the courtesy of a phone call? So much for caring about your clients. I understand things happen (ok..the color didn't work, let's fix it) but to not call me & try to correct the problem is an entirely different issue. Needless to say I had to go to another salon (in Frederick) to have my hair corrected & it costs less then 1/2 of what I paid at Bella & the service & outcome of my hair is far superior.

1
★☆☆☆☆

I am extremely disappointed in my experience with Bella Salon. This is my 1st time EVER getting my hair colored at a salon & I thought I was at an upscale salon so I would get great results. Wrong! I went in to have my hair colored by Karen. At 1st glance I thought I loved it but when I left I realized my hair was not the brown I asked for but red! I was a lil' freaked out but decided to sleep on it. The next morning I called the salon & the receptionist said Karen was with a customer & she would call me when she got a break. I voiced my concerns to the receptionist so she could pass them on to Karen in order to give her a heads up about my issue. It's been 2 days & Karen has yet to return my call! Are you kidding?! I just spent alot of money & I don't even get the courtesy of a phone call? So much for caring about your clients. I understand things happen (ok..the color didn't work, let's fix it) but to not call me & try to correct the problem is an entirely different issue. Needless to say I had to go to another salon (in Frederick) to have my hair corrected & it costs less then 1/2 of what I paid at Bella & the service & outcome of my hair is far superior.

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i am going to try bellas i have been to the top notch salons in hagerstown with a limited amount of luck on short hair
praying for some success.....

will write new review after hair cut........

updated review
brandy did an excellent job very pleased

4
★★★★☆

i am going to try bellas i have been to the top notch salons in hagerstown with a limited amount of luck on short hair
praying for some success.....

will write new review after hair cut........

updated review
brandy did an excellent job very pleased

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I have been going to Bella Salon for almost five years and have always been happy with their service from hair care to manicures/pedicures. Stylists stay very current with their training and the latest trends and the staff has always been very friendly and welcoming. The few negatives I experience are that the space is pretty small (although they did just complete recent renovations which has helped) and some of the services can be pricey, but I would still highly recommend them.

4
★★★★☆

I have been going to Bella Salon for almost five years and have always been happy with their service from hair care to manicures/pedicures. Stylists stay very current with their training and the latest trends and the staff has always been very friendly and welcoming. The few negatives I experience are that the space is pretty small (although they did just complete recent renovations which has helped) and some of the services can be pricey, but I would still highly recommend them.

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