Pep Boys

I took my car to Pep Boys because my daughter did make a couple of phone calls and according to her that was the cheapest place for brakes ( I found later that is was very expensive). They give me an estimate of $170 for the front and $160 for the rear brakes. My bill was almost $600. They charge me $4.95 for brake oil and almost $100 for changing it. Shop fees, refuse fees, store fees, and more fees. I will write again tomorrow because we are having problems with the brakes the mechanic says that is nothing wrong with the brakes, we asked him did you road test the car and they said no, they only did a visual inspection. I told them that we pay a lot of money for those brakes and they need to fixed. They told me that I have to wait another day because the "master mechanic" is not there on weekends. This is the 5th day, maybe they will repair my car by tomorrow. I will keep you posted.

SAM

Posted 09/27/09 | Report Abuse

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Guy name Gene E Kauffman has no idea what customer service is about . I wont use Pep boys never ever again. The previous guy that was working there was excellent , unfortunately he left and was replaced for this rude man. He should be working some where else.

Posted 09/26/09 | Report Abuse

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A guy named Chris answered the phone. I told him that i needed a water pump ordered for my car. He seemed kind of slow when i was talking to him, and i was kind of hesitant in ordering the part through him. Anyway he told me he was going to order the part for me on Friday and i would be able to pick it up on Monday at 2pm in the afternoon. Here it is Monday, i talked to 3 different people in the parts department, Chris had told me that the part was not in yet and he has my phone # and he would call me back. Two hrs later i called them and talked to two other salesmen and they told me the part had been shipped , but has been misplaced.(is that my problem; get somebody to watch over these idiots working there and i might have gotten my part on time.)

Posted 04/20/09 | Report Abuse

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My car went in for a simple alignment and rim installation. Due to sloppy mechanic work, they broke 2 studs removing lugs 5 days later picked up car and none of the work was done but they charged me. Returned to get the work done, took hours to complete and then weights to the rim fell off in my drive way. On top of that, they had the nerve to charge me 9.99 to check brakes in plain view. The worst experience ever!! Poor sales associate, Joe tried to redeem the situation but could never get it right through no fault of his own- just plain lazy mechanics.

Posted 03/29/09 | Report Abuse

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I do most of my own work and have bought a lot of parts and many tools from Pep Boys. Many of their products are available at different quality levels, and I have always found quality to be commensurate with price. I can cut corners with a cheap part, or pay a little more and get a better part.

They are also been very generous with their return policy. I have frequently bought the wrong part, and never had a problem returning it, even if I don't get back to the store right away.

The staff is always courteous and helpful. This is one of my favorite stores.

Posted 11/27/07 | Report Abuse

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I took my car in for a Tune-up and Pep boys came back with a list of items (worth over 1.5k dollars) that MUST be done on the vehicle, which I was very suspicious since we haven't had any problems with our vehicle, so I let him do the tune up and took it to another mechanic in Walkersville (Brownies Auto) to get a second opinion, without telling him what pep boys told me, he stated there was absolutely nothing wrong on the car that needed maintenance, then I asked him about the rotors and brakes that pep boys told me needed to be done and he said you got at least another 20k miles til that need replaced, so I called the manager and complained about that, and he basically said "oh well it happens". Well 6 months later I had trouble starting my car, and took it to brownies auto and he called me with the result and told me I needed a tune-up, and I said that funny I got that done 6 months ago @ peps boys, and he said half have new spark plugs and the other half of the engine had original manufacture spark plugs, so I asked him to give me the original once so I can go back to Pep boys and complain. I complained to Pep boys manager and of course he never apologized and just refunded me , and he had "oh well mentality", if we get enough people complaining about Pep Boys in Frederick MD, we can get a class action lawsuit !

Posted 10/24/07 | Report Abuse

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I went to the Frederick, MD Pep Boys because of an advertised ad about a hitch sale and installation special. They clearly had the part I needed for my Jeep Liberty at 129.00 listed on the computer (and sale ad) but when they ordered the part it was showing 275.00. They told me that they did not have the part in stock so I would have to pay the 275 because the part had to come from the manufacturer. The ad was not even 24 hours old and they refused to give me any kind of "rain check". The manager walked away from me when I was calmly trying to understand the reasoning in this and the assistant manager had no clue and kept repeating "the ad says "as low as". At the time I had my jeep in the service department awaiting about 550.00 plus of of brake work but I was so mad about the false advertisement and horrible customer service I pulled my Jeep and got the hell out of there. I went to the Germantown store next about t he brake work but the 2 people ahead of me were waiting for their cars that were in for a second time due to Pep Boys service mistakes and the guy behind me said he was there as well for a service mistake and that was on an oil change!! Like I was going to trust them with my brakes after that. I ended up at Midas. BEWARE!!

Posted 07/07/07 | Report Abuse

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