Compusa

★★☆☆☆
  • 500 Perry Pkwy

    Gaithersburg, MD 20877

    Map & Directions
  • 301-947-0001

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This chain in general and this store in particular richly deserves its demise. In as many attempts, I was a witness to the classic "bate and switch" tactic. This occurred on three (3) different occasions. It's the oldest trick in the modern pricing book. UPC (Universal Product Code)s are not updated to reflect the price at register. They are invariably higher at the register. The back up response was always "Oh I'm sorry, our manager is out" or "I'm sorry, we just updated the price." When I said I would call the police because of bate and switch, it did not surprise me that today's crop of CS people draw a total blank and eyes glaze over at the mention of bait and switch. I finally led the cashier to the spot to show him the price. It was then and ONLY then that he said he would refund the difference. Where I come from and how I was raised, you either provide a service for an agreed upon price, or you get out of the business.

1
★☆☆☆☆

This chain in general and this store in particular richly deserves its demise. In as many attempts, I was a witness to the classic "bate and switch" tactic. This occurred on three (3) different occasions. It's the oldest trick in the modern pricing book. UPC (Universal Product Code)s are not updated to reflect the price at register. They are invariably higher at the register. The back up response was always "Oh I'm sorry, our manager is out" or "I'm sorry, we just updated the price." When I said I would call the police because of bate and switch, it did not surprise me that today's crop of CS people draw a total blank and eyes glaze over at the mention of bait and switch. I finally led the cashier to the spot to show him the price. It was then and ONLY then that he said he would refund the difference. Where I come from and how I was raised, you either provide a service for an agreed upon price, or you get out of the business.

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This store has a reasonable (not great) selection of computer gear. The service is mediocre with a great variety of expertise. Sometimes they are good and sometimes you wonder how they got the job.

3
★★★☆☆

This store has a reasonable (not great) selection of computer gear. The service is mediocre with a great variety of expertise. Sometimes they are good and sometimes you wonder how they got the job.

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I needed to get my computer fix and brought it to CompUSA. I was told that it would take up to 3 days max to fix it. When I came back 3 days later, they told me that they need an extra day. This went on and on until I demanded to know the status of my computer. They finally told me the truth that no one has worked on it yet. I finally got my repaired computer back almost 2 weeks from the day I took it in. Don't trust what they tell you sometime. My friend had a similar problem as well. They have good computer products though.

2
★★☆☆☆

I needed to get my computer fix and brought it to CompUSA. I was told that it would take up to 3 days max to fix it. When I came back 3 days later, they told me that they need an extra day. This went on and on until I demanded to know the status of my computer. They finally told me the truth that no one has worked on it yet. I finally got my repaired computer back almost 2 weeks from the day I took it in. Don't trust what they tell you sometime. My friend had a similar problem as well. They have good computer products though.

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I've been to many CompUSA stores, and while none of them are clean and wonderful (like you'd see in an Apple Store), the one in Gaithersburg is particularly bad. The sales people are not around when you need them to get things, but if you have a question and find one, they push their warranty program endlessly...sometimes to the point where they basically refuse to sell you an item unless you buy it. The store is a mess on top of it. In a pinch, you can probably find parts or software there. If you're looking for service and help, though, get yourself an Apple and go to the Apple store.

2
★★☆☆☆

I've been to many CompUSA stores, and while none of them are clean and wonderful (like you'd see in an Apple Store), the one in Gaithersburg is particularly bad. The sales people are not around when you need them to get things, but if you have a question and find one, they push their warranty program endlessly...sometimes to the point where they basically refuse to sell you an item unless you buy it. The store is a mess on top of it. In a pinch, you can probably find parts or software there. If you're looking for service and help, though, get yourself an Apple and go to the Apple store.

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