The Lube Center

★★★☆☆
  • 1395 W Patrick St Ste C

    Frederick, MD 21702

    Map & Directions
  • 301-694-3450

About The Lube Center

Details
Hours
Mon- Fri 8am-7pm Sat- 8am-6pm Sun 10am-5pm
2.75 16
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I'm writing my review here because apparently Yelp "filtered" the one their website.

I was happy with this location the first time I went. Friendly folks, quick service, and they explained everything you were purchasing and what they were doing.

The second time I went: When I called over the phone, I asked for the minimum oil change and for the price of the wipers, which she said was about 67.00 overall (22 for wipers). When I arrived, I began telling my mechanic that I was strapped for cash and needed the minimum oil change and not the 45.00 one I went with last time. Before I could finish he told me not to worry, they would look up my previous visit. I figured he'd come back to me to ask what I wanted.

I was hit soon afterwards with a 100.00 bill. I was a bit shocked. They explained that the wipers were 22 a PIECE, not together. Okay, fine; I really needed them, no problem. When I thought about the huge difference, however, I looked closer at my receipt, only to find I was charged for 45.00 oil change rather than the cheaper one as well.

Nothing I hate more than being charged way more than originally perceived. But to make things worse: I came home that next evening with the front of my car steaming and the coolant leaking into puddles under my car. Turns out my coolant was EXTREMELY low. Upon opening the hood, I discovered the guy at the Lube Center had never put the cap on my coolant tank. We refilled the tank, thinking it had evaporated or something, but that morning it was nearly empty again!

After taking it to the shop and worrying about actually being able to arrive there in the process, it turned out there was a giant air bubble in the pipes from when he left the cap off! I was late to work, completely inconvenienced, and with having to pay the extra money on the bill, totally not a happy customer.

I never really get really angry with service because I used to be in customer service myself. I know these things can sometimes be a series of unfortunate events. But after all of that, I really won't be back again. I'll try Auto Zone next time.

2
★★☆☆☆

I'm writing my review here because apparently Yelp "filtered" the one their website.

I was happy with this location the first time I went. Friendly folks, quick service, and they explained everything you were purchasing and what they were doing.

The second time I went: When I called over the phone, I asked for the minimum oil change and for the price of the wipers, which she said was about 67.00 overall (22 for wipers). When I arrived, I began telling my mechanic that I was strapped for cash and needed the minimum oil change and not the 45.00 one I went with last time. Before I could finish he told me not to worry, they would look up my previous visit. I figured he'd come back to me to ask what I wanted.

I was hit soon afterwards with a 100.00 bill. I was a bit shocked. They explained that the wipers were 22 a PIECE, not together. Okay, fine; I really needed them, no problem. When I thought about the huge difference, however, I looked closer at my receipt, only to find I was charged for 45.00 oil change rather than the cheaper one as well.

Nothing I hate more than being charged way more than originally perceived. But to make things worse: I came home that next evening with the front of my car steaming and the coolant leaking into puddles under my car. Turns out my coolant was EXTREMELY low. Upon opening the hood, I discovered the guy at the Lube Center had never put the cap on my coolant tank. We refilled the tank, thinking it had evaporated or something, but that morning it was nearly empty again!

After taking it to the shop and worrying about actually being able to arrive there in the process, it turned out there was a giant air bubble in the pipes from when he left the cap off! I was late to work, completely inconvenienced, and with having to pay the extra money on the bill, totally not a happy customer.

I never really get really angry with service because I used to be in customer service myself. I know these things can sometimes be a series of unfortunate events. But after all of that, I really won't be back again. I'll try Auto Zone next time.

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dont forget your coupon!

3
★★★★★

dont forget your coupon!

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I have visited The lube center twice in the past 6 months and i must say they are very educated and reliable. There is a technian by the name of Thomas who worked on my car both times, this young man who is very personable and knows his stuff. I read the reviews other members have written before going and was a little sceptickle. I watched Thomas do everything he said he did as he explained it to me. He did recomend a few services both times but do to money issues I was not able to have the services completed. although I diclined there was no scense of disapiontment or pushieness what so every he even gave me a peace of mind by assuring even though the services were need he didnt feel in no way i would experience problems soon but I should try to complete them at my soonest convience. I will continue to be a customer for many years to come as long as this young man is a employee there.. Ask for Thomas when going and I promise you will get the service you diserve as a customer

4
★★★★☆

I have visited The lube center twice in the past 6 months and i must say they are very educated and reliable. There is a technian by the name of Thomas who worked on my car both times, this young man who is very personable and knows his stuff. I read the reviews other members have written before going and was a little sceptickle. I watched Thomas do everything he said he did as he explained it to me. He did recomend a few services both times but do to money issues I was not able to have the services completed. although I diclined there was no scense of disapiontment or pushieness what so every he even gave me a peace of mind by assuring even though the services were need he didnt feel in no way i would experience problems soon but I should try to complete them at my soonest convience. I will continue to be a customer for many years to come as long as this young man is a employee there.. Ask for Thomas when going and I promise you will get the service you diserve as a customer

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Worst Experience Ever. I would not recommend this place if my life depended on it. They will take advantage of non-car savvy people saying that you need this flush or that and insisting if you dont get it you're car will require serious maintenance.

Very dishonest. I took the time to sign up for this website just to help spread the word of their terrible practices.

1
★☆☆☆☆

Worst Experience Ever. I would not recommend this place if my life depended on it. They will take advantage of non-car savvy people saying that you need this flush or that and insisting if you dont get it you're car will require serious maintenance.

Very dishonest. I took the time to sign up for this website just to help spread the word of their terrible practices.

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1 out of 1 people found this review helpful.

.

I made the mistake of having my wife take our car into this place. They tried to sell her a lot of flushes and cleanings, and so forth that she questioned because the car only has 28,000 miles on it. She told them not to do any of it and took it to our mechanic who looked at it and let us know that it was all really fine. So if you want to get fleeced take your car to the lube center and let them flush the money out of your wallet. Thats what they really want.

1
★☆☆☆☆

I made the mistake of having my wife take our car into this place. They tried to sell her a lot of flushes and cleanings, and so forth that she questioned because the car only has 28,000 miles on it. She told them not to do any of it and took it to our mechanic who looked at it and let us know that it was all really fine. So if you want to get fleeced take your car to the lube center and let them flush the money out of your wallet. Thats what they really want.

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2 out of 2 people found this review helpful.

.

Wosrt prices, and incompetent "technicians". They only want to sell the overpriced services they think you will buy. They yell back and forth about the women in the cars. Code 6 means that there's a girl to look at in a car. If you hear this, all the guys will suddenly need a drink, or make an appearance. I would recommend another place to spend your hard earned dollars.

1
★☆☆☆☆

Wosrt prices, and incompetent "technicians". They only want to sell the overpriced services they think you will buy. They yell back and forth about the women in the cars. Code 6 means that there's a girl to look at in a car. If you hear this, all the guys will suddenly need a drink, or make an appearance. I would recommend another place to spend your hard earned dollars.

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2 out of 2 people found this review helpful.

.

The Lube Center on Jefferson has wonderful service.NEVER trust anything they tell you. Let them change your oil and be on our way. On many occassions they have told me I needed work done When taken to a trusted mechanic each time he has determined that no repairs were needed.

3
★★★☆☆

The Lube Center on Jefferson has wonderful service.NEVER trust anything they tell you. Let them change your oil and be on our way. On many occassions they have told me I needed work done When taken to a trusted mechanic each time he has determined that no repairs were needed.

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I had been a loyal customer at Lube Center for several years. On my last visit, the technician opened the glove compartment to check the cabin air filter. When he was done, he evidently failed to reattach all of the parts correctly. After leaving the shop, the heater began making a loud rattling noise. When I returned to the shop, they denied any responsibility. They were smug and indifferent, suggesting that I had caused the problem myself. I had been willing to pay more for quick and reliable service, but I was obviously mistaken about the staff at Lube Center. I strongly urge other people to take your business elsewhere. There are many alternatives which are much cheaper and you will undoubtedly get better service, too.

1
★☆☆☆☆

I had been a loyal customer at Lube Center for several years. On my last visit, the technician opened the glove compartment to check the cabin air filter. When he was done, he evidently failed to reattach all of the parts correctly. After leaving the shop, the heater began making a loud rattling noise. When I returned to the shop, they denied any responsibility. They were smug and indifferent, suggesting that I had caused the problem myself. I had been willing to pay more for quick and reliable service, but I was obviously mistaken about the staff at Lube Center. I strongly urge other people to take your business elsewhere. There are many alternatives which are much cheaper and you will undoubtedly get better service, too.

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1 out of 1 people found this review helpful.

.

I had been a loyal customer at Lube Center for several years. On my last visit, the technician opened the glove compartment to check the cabin air filter. When he was done, he evidently failed to reattach all of the parts correctly. After leaving the shop, the heater began making a loud rattling noise. When I returned to the shop, they denied any responsibility. They were smug and indifferent, suggesting that I had caused the problem myself. I had been willing to pay more for quick and reliable service, but I was obviously mistaken about the staff at Lube Center. I strongly urge other people to take your business elsewhere. There are many alternatives which are much cheaper and you will undoubtedly get better service, too.

0
★☆☆☆☆

I had been a loyal customer at Lube Center for several years. On my last visit, the technician opened the glove compartment to check the cabin air filter. When he was done, he evidently failed to reattach all of the parts correctly. After leaving the shop, the heater began making a loud rattling noise. When I returned to the shop, they denied any responsibility. They were smug and indifferent, suggesting that I had caused the problem myself. I had been willing to pay more for quick and reliable service, but I was obviously mistaken about the staff at Lube Center. I strongly urge other people to take your business elsewhere. There are many alternatives which are much cheaper and you will undoubtedly get better service, too.

Pros: None

Cons: Poor service, inept staff

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If you know nothing about your car and the maintenance it requires, this place will hose you in a heartbeat. I have watched (and intervened) on several occasions where the top side technicians (usually young inexperienced kids) use guilt and fear tactics to scare (mostly women) into buying services they don't need.

Amongst the things I have witnessed is telling customers their cars can "only" use synthetic oil (double or triple the price), "burnt" transmission fluid in need of critical replacement (yes...its supposed to look a little brown), "filthy" air filters need of critical replacement (though sunlight could clearly be seen through it).etc....

If that's not enough, if you have a vehicle that actually NEEDS to be lubed with grease, the bottom side techs have NO CLUE what a Zirk fitting is (grease fitting) or how many are on your particular vehicle (just because their receipt says your fittings are sealed doesn't mean they really are. Failure to properly lube the vehicle will not only result in parts failure, but will VOID YOUR WARRANTY!!.

These guys and their owner is just another rip-off artist to the uneducated consumer.

Caveat Emptor!

1
★☆☆☆☆

If you know nothing about your car and the maintenance it requires, this place will hose you in a heartbeat. I have watched (and intervened) on several occasions where the top side technicians (usually young inexperienced kids) use guilt and fear tactics to scare (mostly women) into buying services they don't need.

Amongst the things I have witnessed is telling customers their cars can "only" use synthetic oil (double or triple the price), "burnt" transmission fluid in need of critical replacement (yes...its supposed to look a little brown), "filthy" air filters need of critical replacement (though sunlight could clearly be seen through it).etc....

If that's not enough, if you have a vehicle that actually NEEDS to be lubed with grease, the bottom side techs have NO CLUE what a Zirk fitting is (grease fitting) or how many are on your particular vehicle (just because their receipt says your fittings are sealed doesn't mean they really are. Failure to properly lube the vehicle will not only result in parts failure, but will VOID YOUR WARRANTY!!.

These guys and their owner is just another rip-off artist to the uneducated consumer.

Caveat Emptor!

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1 out of 1 people found this review helpful.

.

This is a chore I typically HATE and DREAD doing! The Lube Center is super professional, courteous and the price is right on for the service you get. You feel secure when you leave there that you were treated fairly and in my experience, better than ANYWHERE else I've been! I'm going to be a loyal customer.

PROS: They run a ship shape joint!
CONS: NONE

5
★★★★★

This is a chore I typically HATE and DREAD doing! The Lube Center is super professional, courteous and the price is right on for the service you get. You feel secure when you leave there that you were treated fairly and in my experience, better than ANYWHERE else I've been! I'm going to be a loyal customer.

PROS: They run a ship shape joint!
CONS: NONE

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If you are looking for an oil change, but don't want to pay the high prices at the dealer or at other high end places like Jiffy Lube, I would highly recommend going to The Lube Center. They have expert service technicians who do nothing but oil changes. You don't even need to get out of your car when they do the oil change, and it is very quick. There's usually a line of cars waiting when I go, but it is still much faster than going to the dealer. They also don't charge an arm and a leg.

4
★★★★☆

If you are looking for an oil change, but don't want to pay the high prices at the dealer or at other high end places like Jiffy Lube, I would highly recommend going to The Lube Center. They have expert service technicians who do nothing but oil changes. You don't even need to get out of your car when they do the oil change, and it is very quick. There's usually a line of cars waiting when I go, but it is still much faster than going to the dealer. They also don't charge an arm and a leg.

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The Lube Center , home of the 10 minute oil change. The oil change is 10 minutes but is pretty expensive. Not the best prices in the world. The parking lot is not set up well. People are coming in and out to the gas station on the corner next to this business so its hard to get in and out of. The waiting area to sit at while you wait for your car is very small. A few chairs inside and a bench outside.Which is not great in the summer months in the high heat.

3
★★★☆☆

The Lube Center , home of the 10 minute oil change. The oil change is 10 minutes but is pretty expensive. Not the best prices in the world. The parking lot is not set up well. People are coming in and out to the gas station on the corner next to this business so its hard to get in and out of. The waiting area to sit at while you wait for your car is very small. A few chairs inside and a bench outside.Which is not great in the summer months in the high heat.

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1 out of 1 people found this review helpful.

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I love going to get my oil changed here, if I am in a rush. It only takes 10 minutes tops and I dont even have to get out of the car. I think that is their best feature, especially if you have kids. They are also always friendly! The company is a great one to work .

Just wish they weren't so darn expensive!

4
★★★★☆

I love going to get my oil changed here, if I am in a rush. It only takes 10 minutes tops and I dont even have to get out of the car. I think that is their best feature, especially if you have kids. They are also always friendly! The company is a great one to work .

Just wish they weren't so darn expensive!

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I've used this business ever since moving to Frederick. Unlike other oil change businesses, you can stay in the car while they change your oil - very important with children. They are super friendly, greet you with coupons, offer to get you drinks while you wait in your car and always recommend (not push you to buy) services that are due on your car. A bit more expensive than taking the car to Sunoco, but for the MOM FRIENDLY factor...I'll pay more. They also have a reward program where when you get a certain number of oil changes you earn one free..and if you forget your card, like I sometimes do, they offer to condense the cards next time you stop in.

PROS: Fast, get to say in your car, rewards program, friendly
CONS: price

4
★★★★☆

I've used this business ever since moving to Frederick. Unlike other oil change businesses, you can stay in the car while they change your oil - very important with children. They are super friendly, greet you with coupons, offer to get you drinks while you wait in your car and always recommend (not push you to buy) services that are due on your car. A bit more expensive than taking the car to Sunoco, but for the MOM FRIENDLY factor...I'll pay more. They also have a reward program where when you get a certain number of oil changes you earn one free..and if you forget your card, like I sometimes do, they offer to condense the cards next time you stop in.

PROS: Fast, get to say in your car, rewards program, friendly
CONS: price

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I 've been taking my van in for oil changes at The Lube Center for the past few years. I like that you can usually find coupons for them and that you can stay in the car while it is being serviced. Very convenient. They often recommend that you have them perform at least one service beyond the oil change; but their prices are on the high side, so if their recommendation is along the lines of replacing an air filter or windshield wipers, I'll buy the part elsewhere and install it myself. Last winter, my windshield wiper fluid froze, so I took the van in to have them replace the fluid. Since they're the ones who've been topping it off for the past few years, they drained and replaced it for free.

PROS: Quick and convenient (2 locations in Frederick); can stay in the car!
CONS: A bit pricey; unlike Jiffy Lube, they don't vacuum the car.

3
★★★☆☆

I 've been taking my van in for oil changes at The Lube Center for the past few years. I like that you can usually find coupons for them and that you can stay in the car while it is being serviced. Very convenient. They often recommend that you have them perform at least one service beyond the oil change; but their prices are on the high side, so if their recommendation is along the lines of replacing an air filter or windshield wipers, I'll buy the part elsewhere and install it myself. Last winter, my windshield wiper fluid froze, so I took the van in to have them replace the fluid. Since they're the ones who've been topping it off for the past few years, they drained and replaced it for free.

PROS: Quick and convenient (2 locations in Frederick); can stay in the car!
CONS: A bit pricey; unlike Jiffy Lube, they don't vacuum the car.

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More about The Lube Center

10 Minute Oil Change - No appointment needed! Quick & convenient, stay in your car. Sparkling clean site, low pressure, & complimentary refreshments. We use Mobil oil for all services.

 

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