United Air Temp

★★☆☆☆

About United Air Temp

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  • Heating & Air Conditioning
  • Plumbers
  • Employment Agencies
  • Household Appliances

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BEWARE. You will be let down by this unethical company.

My rating would be a zero if there was a way to do that. This is a company that does not show up as promised. When the do finally show up late at night when your kids are in bed, they look for any excuse to do the minimal work possible.

And if it's on a Friday night, they then refuse to help you over the weekend.

Worst possible customer experience in a long time from Candice today on the phone. She will literally hang up on you -- or blindly transfer you to someone's voicemail rather than assist you.

If you are a new customer, who will create new revenue on a Saturday, they'll be happy to help you. But if you are an existing customer who needs them to follow through on their commitments to you, you aren't important enough to help on the weekend -- even if you have no air conditioning in the middle of the summer. They'll make it clear they don't care and you just have to stick your thumb up your a&! until Monday and wait for them to "get back to you." But had they arrived on Friday afternoon as promised, they could have done the work as they should.

Stay away from this company at all costs. They are not honest, and have horrible customer service.

1
★☆☆☆☆

BEWARE. You will be let down by this unethical company.

My rating would be a zero if there was a way to do that. This is a company that does not show up as promised. When the do finally show up late at night when your kids are in bed, they look for any excuse to do the minimal work possible.

And if it's on a Friday night, they then refuse to help you over the weekend.

Worst possible customer experience in a long time from Candice today on the phone. She will literally hang up on you -- or blindly transfer you to someone's voicemail rather than assist you.

If you are a new customer, who will create new revenue on a Saturday, they'll be happy to help you. But if you are an existing customer who needs them to follow through on their commitments to you, you aren't important enough to help on the weekend -- even if you have no air conditioning in the middle of the summer. They'll make it clear they don't care and you just have to stick your thumb up your a&! until Monday and wait for them to "get back to you." But had they arrived on Friday afternoon as promised, they could have done the work as they should.

Stay away from this company at all costs. They are not honest, and have horrible customer service.

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STAY AWAY!!!!!!!!!!!!! Horrible. Been without heat for 8 days in February, and these guys have lied to me for 5 consecutive days, saying my part is being overnighted. Then they blame the largest HVAC parts supplier in America, saying the part arrived but they lost it. Yeah, sure. They are unrpesonsive, unprofessional and unsympathetic. Hey..it's just 8 days in the dead of winter without heat, and their respionse, off to another voicemail hole. Thanks to AHS home warranty for horrible serevice supplier reference

1
★☆☆☆☆

STAY AWAY!!!!!!!!!!!!! Horrible. Been without heat for 8 days in February, and these guys have lied to me for 5 consecutive days, saying my part is being overnighted. Then they blame the largest HVAC parts supplier in America, saying the part arrived but they lost it. Yeah, sure. They are unrpesonsive, unprofessional and unsympathetic. Hey..it's just 8 days in the dead of winter without heat, and their respionse, off to another voicemail hole. Thanks to AHS home warranty for horrible serevice supplier reference

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Very Poor Professionalism. Harassment is relentless. I've had to call the police because employee would not leave my property

1
★☆☆☆☆

Very Poor Professionalism. Harassment is relentless. I've had to call the police because employee would not leave my property

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I had a heating and A/C service contract for years. They were fine with the bi-annual checkups, but the service techs were ALWAYS trying to sell something, or at least get you to renew your contract with them. They admitted that they get a percentage if they bring in the renewal check and on any sales. They have a real incentive to get you to buy things you don't need. The got me to buy a new furnace that I didn't need yet, but I bought from a competitor and saved 30%.

Don't let them across your threshold.

1
★☆☆☆☆

I had a heating and A/C service contract for years. They were fine with the bi-annual checkups, but the service techs were ALWAYS trying to sell something, or at least get you to renew your contract with them. They admitted that they get a percentage if they bring in the renewal check and on any sales. They have a real incentive to get you to buy things you don't need. The got me to buy a new furnace that I didn't need yet, but I bought from a competitor and saved 30%.

Don't let them across your threshold.

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1 out of 1 people found this review helpful.

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AC, purchased from United Air Temp in 1997 for over $5000, went out. The tech showed up within 2 hours & went right to the problem (a blown motor run capacitor in the Compresser circut). Repaired in less than 15 minutes. Tech assumed unit was under warranty...it was not (5 years, not the 10 he assumed). Price to repair: Over $240. Cost to diagnose the problem was $135 (I have no problem with that). Cost of the part $119. Big problem...the exact part goes for $13.60 from the distributor. After emails and calls, the regional manager told me that the cost of the part listed on the invoice was the "installed price". This would make the cost to install over $100 and would equate to $400/hr. labor charge. His reasoning was: This is what we charge all of our customers for this part. If I don't like it, go somewhere else for service, etc. And, "You pay $1.00 for a coke at the fast food place that only costs them 6 cents and you don't complain about that!". The manager also implied that the serviceman would have told me the prices before the work was done. He refused to acknowledge my statement about the service call: The serviceman did not talk about price at all until it was time to leave. I should have asked the prices. I did not (I was their loyal customer!).

PROS: Good service
CONS: Unreasonably high prices for parts & installation.

2
★★☆☆☆

AC, purchased from United Air Temp in 1997 for over $5000, went out. The tech showed up within 2 hours & went right to the problem (a blown motor run capacitor in the Compresser circut). Repaired in less than 15 minutes. Tech assumed unit was under warranty...it was not (5 years, not the 10 he assumed). Price to repair: Over $240. Cost to diagnose the problem was $135 (I have no problem with that). Cost of the part $119. Big problem...the exact part goes for $13.60 from the distributor. After emails and calls, the regional manager told me that the cost of the part listed on the invoice was the "installed price". This would make the cost to install over $100 and would equate to $400/hr. labor charge. His reasoning was: This is what we charge all of our customers for this part. If I don't like it, go somewhere else for service, etc. And, "You pay $1.00 for a coke at the fast food place that only costs them 6 cents and you don't complain about that!". The manager also implied that the serviceman would have told me the prices before the work was done. He refused to acknowledge my statement about the service call: The serviceman did not talk about price at all until it was time to leave. I should have asked the prices. I did not (I was their loyal customer!).

PROS: Good service
CONS: Unreasonably high prices for parts & installation.

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Someone should really report these guys to the BBB. I called United Air Temp for plumbing contracting work but got the run around. I finally got a call back, but their prices were outrageous. When I quoted prices for other firms that performed the same services, I was told I should use the other firms. Their employees could use some training on how to treat customers so that they come back. I wouldn't recommend this firm to my worst enemy.

1
★☆☆☆☆

Someone should really report these guys to the BBB. I called United Air Temp for plumbing contracting work but got the run around. I finally got a call back, but their prices were outrageous. When I quoted prices for other firms that performed the same services, I was told I should use the other firms. Their employees could use some training on how to treat customers so that they come back. I wouldn't recommend this firm to my worst enemy.

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1 out of 1 people found this review helpful.

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I called United Air Temp because a coworker recently used them. She was impressed with their quick and quality work. I phoned them for a quote and received one within a couple days. The price of their service was very high so I selected another vendor. The high price was my deciding factor for going with another vendor. If money isnt your main concern give these guys a call.

4
★★★★☆

I called United Air Temp because a coworker recently used them. She was impressed with their quick and quality work. I phoned them for a quote and received one within a couple days. The price of their service was very high so I selected another vendor. The high price was my deciding factor for going with another vendor. If money isnt your main concern give these guys a call.

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United Air Temp will gouge you with their outrageous prices. They will use cheap salesmen tactics to try to get you to sign over on their initial visit, but don't fall for it - run in the opposite direction! These are bloodsucking leeches who will do anything to get a common citizen to empty out their bank accounts for them.

1
★☆☆☆☆

United Air Temp will gouge you with their outrageous prices. They will use cheap salesmen tactics to try to get you to sign over on their initial visit, but don't fall for it - run in the opposite direction! These are bloodsucking leeches who will do anything to get a common citizen to empty out their bank accounts for them.

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I first signed up with United Air Temp for cleaning the air conditioning duct and other services because they approached me and offered me their services. At that time, I didn't know much about which company to use, and I took their words for it and got their "discount". I thought I got a pretty good deal (based on what I was told by them), but when I compared with my neighbors, I found out that what they charged was actually much more expensive than other companies. With that new information, I didn't want to renew my service contract with them when the contract was over. They gave me a hard time about it and kept on calling back. Even after I told them I don't want to continue their service on the phone, they called again to ask if I wanted to renew my contract. They kept on calling to the point that I had to screen my calls. After a while, they stopped calling me. I thought I was free from their calls until just recently they started calling again about whether I want their service since they'll be in my neighborhood on so and so date. They are definitely annoying. Next time I am just going to answer the phone and tell them to stop calling here.

PROS: I had no problem with their job done.
CONS: Much more expensive than other places, and they just won't stop calling me!

2
★★☆☆☆

I first signed up with United Air Temp for cleaning the air conditioning duct and other services because they approached me and offered me their services. At that time, I didn't know much about which company to use, and I took their words for it and got their "discount". I thought I got a pretty good deal (based on what I was told by them), but when I compared with my neighbors, I found out that what they charged was actually much more expensive than other companies. With that new information, I didn't want to renew my service contract with them when the contract was over. They gave me a hard time about it and kept on calling back. Even after I told them I don't want to continue their service on the phone, they called again to ask if I wanted to renew my contract. They kept on calling to the point that I had to screen my calls. After a while, they stopped calling me. I thought I was free from their calls until just recently they started calling again about whether I want their service since they'll be in my neighborhood on so and so date. They are definitely annoying. Next time I am just going to answer the phone and tell them to stop calling here.

PROS: I had no problem with their job done.
CONS: Much more expensive than other places, and they just won't stop calling me!

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