Family Auto Mercedes BMW Acura Saab Specialist

★★★★★
100% Factory Trained Master Technicians
  • 7657 Binnacle Ln Off Skinners Turn Rd

    Owings, MD 20736

    Map & Directions
  • 410-257-7009

About Family Auto Mercedes BMW Acura Saab Specialist

Categories
Hours
Monday to Friday 7:30 to 6:00 Closed for Lunch daily at Noon Closed Weekends and Holidays

Automotive

Automotive
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5.0 2
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Really great people who knew my car better than anyone else has yet. Nice to find a local shop for my Mercedes Benz SL who cares about me and my baby. Only negative was they wont do wait service, so my wife has to pick me up. Its worth the hassle for the great work. I live in Calvert County so this Mercedes repair shop is convenient for me. Owner Dwayne Crawford is master certified and factory trained and really knows his stuff. His team includes Bob Gill who has 33 years experience at Euro Motors and is even Maybach certified.

5
★★★★★

Really great people who knew my car better than anyone else has yet. Nice to find a local shop for my Mercedes Benz SL who cares about me and my baby. Only negative was they wont do wait service, so my wife has to pick me up. Its worth the hassle for the great work. I live in Calvert County so this Mercedes repair shop is convenient for me. Owner Dwayne Crawford is master certified and factory trained and really knows his stuff. His team includes Bob Gill who has 33 years experience at Euro Motors and is even Maybach certified.

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Business Response:

Family Auto Care Mercedes BMW Specialist has been in business as Calvert's premier Mercedes Benz and BMW Independent auto service and repair center since 2003. Family Auto owner Dwayne Crawford is a Factory Trained and Master Certified Mercedes Benz Technician who started his Mercedes career at Benson Motor Cars in 1985 while working for his mentor George Benson. Dwayne worked as a certified dealership technician for 18 years earning his Master Technician Certification by Mercedes Benz in 2003. Together with the support of his bride Wendy, Dwayne began Family Auto Care Mercedes Specialist's working for a few select clients in his home garage in 1995. Family Auto has grown from a one husband/wife team operation working in the home garage in 1995 to employing six full time positions and one part time car wash position in a large commercial building in Calvert County in 2014. Thanks to the strong and very loyal support from exceptional clients in the Calvert County community Family Auto moved into their much larger permanent building on Binnacle Lane at Skinners Turn Rd in 2009. Dwayne and Wendy Crawford are extremely proud to support the Calvert community in which their family and service team live and work. Family Auto supports numerous local charities such as previous donations of a Mercedes Benz SLK convertible to the United Way of Calvert County and a Wellcraft Sport Powerboat to The Calverton School. The Crawford family spearheaded a large fundraiser for another local Calvert business owner who became ill last year, and are regular supporters of The Calvert Memorial Hospital Foundation and American legion Post 206 in Chesapeake Beach. Family Auto also regularly provides silent auction support to numerous local sports and school fundraiser's. Family Auto Care Mercedes BMW Specialist was recently recognized for their responsible growth, strong business ethics and community support by being chosen as a Small Business of the Year by the Calvert County Chamber of Commerce! Dwayne and Wendy and everyone at Family Auto Care Mercedes BMW Specialist are extremely proud to have been selected for such a huge honor and look forward to continuing to honor the spirit of the award! Family Auto Care Mercedes BMW Specialist is Calvert County's only factory Trained and Master Certified Mercedes Benz and BMW Technicians. More information about Family Auto Care Mercedes BMW Specialist's can be found online at www.FamilyAutoMD.com or by email to Service@FamilyAutoMD.com or by calling the office at 410.257.7009 Be sure to ask about their used car buyers locating service... Everyone at Family Auto looks forward to being of service to you and your family and earning your full trust and complete confidence. Respectfully submitted, Dwayne Crawford Family Auto Care Mercedes-Benz and BMW Specialists 7657 Binnacle Lane (On Skinner's Turn Rd) Owings, MD 20736 410-257-7009 - Dwayne@FamilyAutoMD.com
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Dwayne Crawford and his team at Family Auto Mercedes Specialist are absolutely the best Mercedes Benz service provider we have ever had the pleasure of dealing with. High quality, excellent personal service and fantastic prices. I will never take my Benz to a dealer again. I finally get the level of service I thought I was going to get when I bought my first Mercedes several years ago. I highly recommend this facility for any Mercedes Benz owner. Great family place to do business with and I know I can trust them.

5
★★★★★

Dwayne Crawford and his team at Family Auto Mercedes Specialist are absolutely the best Mercedes Benz service provider we have ever had the pleasure of dealing with. High quality, excellent personal service and fantastic prices. I will never take my Benz to a dealer again. I finally get the level of service I thought I was going to get when I bought my first Mercedes several years ago. I highly recommend this facility for any Mercedes Benz owner. Great family place to do business with and I know I can trust them.

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Business Response:

This review was Copied and Shared from Ray Money's personal note of thanks.....

Message from Family Auto Mercedes BMW Acura Saab Specialist

Family Auto Care Mercedes BMW Specialist has been in business as Calvert's premier Mercedes Benz and BMW Independent auto service and repair center since 2003.



Family Auto owner Dwayne Crawford is a Factory Trained and Master Certified Mercedes Benz Technician who started his Mercedes career at Benson Motor Cars in 1985 while working for his mentor George Benson. Dwayne worked as a certified dealership technician for 18 years earning his Master Technician Certification by Mercedes Benz in 2003. Together with the support of his bride Wendy, Dwayne began Family Auto Care Mercedes Specialist's working for a few select clients in his home garage in 1995. Family Auto has grown from a one husband/wife team operation working in the home garage in 1995 to employing six full time positions and one part time car wash position in a large commercial building in Calvert County in 2014. Thanks to the strong and very loyal support from exceptional clients in the Calvert County community Family Auto moved into their much larger permanent building on Binnacle Lane at Skinners Turn Rd in 2009.



Dwayne and Wendy Crawford are extremely proud to support the Calvert community in which their family and service team live and work. Family Auto supports numerous local charities such as previous donations of a Mercedes Benz SLK convertible to the United Way of Calvert County and a Wellcraft Sport Powerboat to The Calverton School. The Crawford family spearheaded a large fundraiser for another local Calvert business owner who became ill last year, and are regular supporters of The Calvert Memorial Hospital Foundation and American legion Post 206 in Chesapeake Beach. Family Auto also regularly provides silent auction support to numerous local sports and school fundraiser's.



Family Auto Care Mercedes BMW Specialist was recently recognized for their responsible growth, strong business ethics and community support by being chosen as a Small Business of the Year by the Calvert County Chamber of Commerce! Dwayne and Wendy and everyone at Family Auto Care Mercedes BMW Specialist are extremely proud to have been selected for such a huge honor and look forward to continuing to honor the spirit of the award!



Family Auto Care Mercedes BMW Specialist is Calvert County's only factory Trained and Master Certified Mercedes Benz and BMW Technicians. Dwayne and Wendy are extremely proud of Family Auto's highly experienced service team and go to great lengths to ensure they are well appreciated and properly taken care of including providing every employee with FREE major healthcare insurance!!



FamilyAutoMD.com

More about Family Auto Mercedes BMW Acura Saab Specialist

Family Auto Care Mercedes BMW Specialist has been in business as Calvert's premier Mercedes Benz and BMW Independent auto service and repair center since 2003. Family Auto owner Dwayne Crawford is a Factory Trained and Master Certified Mercedes Benz Technician who started his Mercedes career at Benson Motor Cars in 1985 while working for his mentor George Benson. Dwayne worked as a certified dealership technician for 18 years earning his Master Technician Certification by Mercedes Benz in 2003. Together with the support of his bride Wendy, Dwayne began Family Auto Care Mercedes Specialist's working for a few select clients in his home garage in 1995. Family Auto has grown from a one husband/wife team operation working in the home garage in 1995 to employing six full time positions and one part time car wash position in a large commercial building in Calvert County in 2014. Thanks to the strong and very loyal support from exceptional clients in the Calvert County community Family Auto moved into their much larger permanent building on Binnacle Lane at Skinners Turn Rd in 2009. Dwayne and Wendy Crawford are extremely proud to support the Calvert community in which their family and service team live and work. Family Auto supports numerous local charities such as previous donations of a Mercedes Benz SLK convertible to the United Way of Calvert County and a Wellcraft Sport Powerboat to The Calverton School. The Crawford family spearheaded a large fundraiser for another local Calvert business owner who became ill last year, and are regular supporters of The Calvert Memorial Hospital Foundation and American legion Post 206 in Chesapeake Beach. Family Auto also regularly provides silent auction support to numerous local sports and school fundraiser's. Family Auto Care Mercedes BMW Specialist was recently recognized for their responsible growth, strong business ethics and community support by being chosen as a Small Business of the Year by the Calvert County Chamber of Commerce! Dwayne and Wendy and everyone at Family Auto Care Mercedes BMW Specialist are extremely proud to have been selected for such a huge honor and look forward to continuing to honor the spirit of the award! Family Auto Care Mercedes BMW Specialist is Calvert County's only factory Trained and Master Certified Mercedes Benz and BMW Technicians. Dwayne and Wendy are extremely proud of Family Auto's highly experienced service team and go to great lengths to ensure they are well appreciated and properly taken care of including providing every employee with FREE major healthcare insurance!! Family Auto Team Dwayne Crawford Manager/ Co Owner Master Auto Technician Certified by Mercedes Benz of North America and ASE Together with the support and help of his wife Wendy doing all the business accounting and tax planning needs Dwayne started family auto in 1995 working out of his home garage after working regular dealer hours. In 2003 they expanded into their first commercial location in Calvert county. In 2009 they moved into their current permanent home and added services for BMW, Lexus, Acura, VW and Audi. Wendy Crawford Accountant/ Co Owner Wendy is a certified EEO Law counselor who resigned from her highly successful career with the federal government in 2003 to perform as FAC's daily business operations manager. Wendy responsibilities include tax, payroll, accounting and most financial operations all while still performing as a "supermom". Erin Ciok Assistant Manager/ Service Adviser Erin worked her way through the automotive service industry beginning as a warranty administration clerk for a Volvo dealer and ultimately serving clients as an assistant manager adviser for our local Mercedes Benz dealer. Erin joined Family Auto Care Mercedes BMW in 2010 and offers her clients a highly personalized service experience on each and every visit. Erin is an amazing young lady and an incredibly strong asset to Family Auto Care Mercedes BMW Specialist's. Rick Brewer Assistant Manager / Service Adviser Rick Brewer was the service manager at Mercedes Benz of Annapolis for several years before he became service manager for Porsche of Annapolis for several more years up until he joined forces with the team at Family Auto Mercedes BMW in 2013. Rick has 25 years of premium automotive service experience and offers a very calm and educational way of assisting his clients with their needs and takes great pride in his work. Charlie Shaffer Master Auto Technician Charlie and Dwayne worked at the local Mercedes Benz dealer together as master technicians before ultimately joining back together at Family Auto Care Mercedes BMW Specialists in 2009. Charlie is a factory trained master level Mercedes Benz technician and is the resident BMW expert who has an absolute passion for these fine German cars and his superior automotive knowledge always shows in his fine quality work. Charlie is hands down the best diagnostic and service technician there is and everyone at FAC is extremely proud he chooses to apply his craft and put his expertise to good use for the benefit of their amazing clients. Rick Curren Rick is an ASE certified Master Technician who joined Family Auto Mercedes BMW Specialists in 2013. Rick is a wonderful person and strong family man who is an amazing auto technician which allows Family Auto to offer superior service to a few select lines besides Mercedes and BMW, such as VW, Audi and Lexus. Rick has over 30 years of hands on and technical experience and like Charlie and Dwayne insists on only premium quality and superior customer care at all times. Family Auto Care is very honored to have Rick on their family team working for their family clients. More information about Family Auto Care Mercedes BMW Specialist's can be found online at www.FamilyAutoMD.com or by email to Service@FamilyAutoMD.com or by calling the office at 410.257.7009 Be sure to ask about their used car buyers locating service... Everyone at Family Auto looks forward to being of service to you and your family and earning your full trust and complete confidence. Respectfully submitted, Dwayne Crawford Family Auto Care Mercedes-Benz and BMW Specialists 7657 Binnacle Lane (On Skinner's Turn Rd) Owings, MD 20736 410-257-7009 - Dwayne@FamilyAutoMD.com

 

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