Rosita Bakery

★☆☆☆☆

About Rosita Bakery

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ordered wedding cake. sweet when purchased cake and told us the cake delivered at 5:00pm b/c the wedding would start at 7:00pm. paid $85.00 for delivery. cake arrived AT 7:00 w/ indents on the front/sides which was stored in the TRUNK of the delivery car. called rosita and she told us bring cake back and she would fix it. (we were in virginia and she was in maryland) not apologetic, understanding or reasonable. told us not her fault- when the cake left the store it was beautiful but failed to realize that it was HER delivery person that put the cake in the trunk and caused the indentations. went to her store 3 times before we saw her and she was rude/abrasive and asked us what we wanted. "want me to kiss your feet?your butt?give you hug?" because we told her she had bad customer service and attitude.

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★☆☆☆☆

ordered wedding cake. sweet when purchased cake and told us the cake delivered at 5:00pm b/c the wedding would start at 7:00pm. paid $85.00 for delivery. cake arrived AT 7:00 w/ indents on the front/sides which was stored in the TRUNK of the delivery car. called rosita and she told us bring cake back and she would fix it. (we were in virginia and she was in maryland) not apologetic, understanding or reasonable. told us not her fault- when the cake left the store it was beautiful but failed to realize that it was HER delivery person that put the cake in the trunk and caused the indentations. went to her store 3 times before we saw her and she was rude/abrasive and asked us what we wanted. "want me to kiss your feet?your butt?give you hug?" because we told her she had bad customer service and attitude.

Cons: bad customer service, irresponsible, RUDE!

 

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