Preferred Automotive

★★★★★
Your Auto Repair Specialists in Rockville, Maryland
  • 12356 Wilkins Ave

    Rockville, MD 20852

    Map & Directions
  • 301-881-8530

5.0 58
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I highly recommend Preferred Automotive to anyone looking for or looking to change auto mechanics. I have owned and managed a collision repair facility in Montgomery County for 30 some years and can vouch for the honesty and integrity of this auto shop. They have taken care of me and my customers and always do it right at a fair price. Check the reviews. I have spoken to many of these people in person and they always rave about Gary and Mike. You will too.

Tony Musumeci President Tony's Auto Body Shop
1818 Chapman Ave
Rockville,Md 20852

5
★★★★★

I highly recommend Preferred Automotive to anyone looking for or looking to change auto mechanics. I have owned and managed a collision repair facility in Montgomery County for 30 some years and can vouch for the honesty and integrity of this auto shop. They have taken care of me and my customers and always do it right at a fair price. Check the reviews. I have spoken to many of these people in person and they always rave about Gary and Mike. You will too.

Tony Musumeci President Tony's Auto Body Shop
1818 Chapman Ave
Rockville,Md 20852

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Business Response:

Thanks Tony.
.

Let me list the reasons why this company deserves 5(+) stars:
-genuinely friendly service (sincerity is underrated)
-patiently explained every issue in terms i could understand
-didn't make me feel like an idiot or a bad car owner
-gladly helped me prioritize safety fixes and didn't push me to perform work that couldn't fit in my budget
-rented a car for me since they needed to keep mine overnight
-drove me to pick up the rental car
-scrambled to find cheaper parts and saved me $200
-did this without me asking them to
-sent me away with a box of girl scout cookies

What could've been a nightmarish experience ended up (oddly) brightening my week. [Note: I am still sad about being broke now- but that's life.]

Thanks, Gary, Sean, etc.!!

5
★★★★★

Let me list the reasons why this company deserves 5(+) stars:
-genuinely friendly service (sincerity is underrated)
-patiently explained every issue in terms i could understand
-didn't make me feel like an idiot or a bad car owner
-gladly helped me prioritize safety fixes and didn't push me to perform work that couldn't fit in my budget
-rented a car for me since they needed to keep mine overnight
-drove me to pick up the rental car
-scrambled to find cheaper parts and saved me $200
-did this without me asking them to
-sent me away with a box of girl scout cookies

What could've been a nightmarish experience ended up (oddly) brightening my week. [Note: I am still sad about being broke now- but that's life.]

Thanks, Gary, Sean, etc.!!

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Business Response:

Dear Erin, Speaking for the shop I can't thank you enough for blowing up our egos. I have to say I am very proud of the way we go about our business. Sean is a great young man that really spends a lot of time looking into taking care of customers as yourself. He gets to work at 5am and focuses on being the best he can and applying the priciples of the shop to deliver more than is expected and a little something more on top of that. We love customers like yourself that explain it so well. Thanks so much for everything!!!!!!!!!!!! Gary, Sean and Mike
.

My experience with Preferred Auto has been excellent for years now, with the staff, quality of work, level of communication with me and the efficiency of service.
When it comes to cars and people, they have a real talent for taking care of all the details.
Steve.

5
★★★★★

My experience with Preferred Auto has been excellent for years now, with the staff, quality of work, level of communication with me and the efficiency of service.
When it comes to cars and people, they have a real talent for taking care of all the details.
Steve.

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Business Response:

Steve, Thanks for everything and the great laughs, Gary
.

I have been taking my cars to Preferred for many years and have referred many friends and family alike. The service, integrity, and honesty is top notch. I know nothing about how my car works and need a car technician that I totally trust will give me honest advice and service at a fair price. These guys go over and beyond that. I live in Darnestown and they are not convenient for me but I will not take my cars anywhere else. Neither should you.

Call Gary or Mike for all your care care needs.

H

5
★★★★★

I have been taking my cars to Preferred for many years and have referred many friends and family alike. The service, integrity, and honesty is top notch. I know nothing about how my car works and need a car technician that I totally trust will give me honest advice and service at a fair price. These guys go over and beyond that. I live in Darnestown and they are not convenient for me but I will not take my cars anywhere else. Neither should you.

Call Gary or Mike for all your care care needs.

H

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Business Response:

Thanks Howard and if anyone is looking for the best bill collector in the business, call me and I will give you Howards number. Nice to do business with the best people, Gary
.

I've been going to Preferred for over 10 years now. My whole family uses Preferred. Nobody ever wants to pay to have their car fixed, but there's something really great about knowing that you're always going to get a fair shake. Mike, Gary, the whole crew, even the new hires seem to embody the same principles of the founders. Take your car to them, tell them your problems, and let them work their magic.

5
★★★★★

I've been going to Preferred for over 10 years now. My whole family uses Preferred. Nobody ever wants to pay to have their car fixed, but there's something really great about knowing that you're always going to get a fair shake. Mike, Gary, the whole crew, even the new hires seem to embody the same principles of the founders. Take your car to them, tell them your problems, and let them work their magic.

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Business Response:

Johnny, I want to thank you for you and your families loyalty. We love what we do and will continue to be sure all who work with us know the difference between business and great business is doing it right the first time with a little something extra. Thanks again, Gary and Mike
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EXCEPTIONAL!!! I do not know what I would have done without Preferred Automotive over the past 15 years. Our family has owned many "older" cars over the years and Preferred keeps us on the road. Their customer service is stellar, and their pricing is always honest and fair. They also stand 100% behind their work. The staff are professional, friendly and very concerned about providing the customer with the best service and quality of repair. They have a convenient "night drop" service if you need to leave your car after hours. Going above and beyond, they even took the time to instruct my teenagers about basic care maintenance and safety when they started driving. When we needed to buy another used car quickly, they were able to help us out and found an inexpensive car in good condition that my teenage son could drive to school. Several times, when I did not have access to another ride, they have dropped me off at work while my car was being repaired (I work nearby). You simply will not find a better place to have your car repaired. I am a loyal customer for life!

5
★★★★★

EXCEPTIONAL!!! I do not know what I would have done without Preferred Automotive over the past 15 years. Our family has owned many "older" cars over the years and Preferred keeps us on the road. Their customer service is stellar, and their pricing is always honest and fair. They also stand 100% behind their work. The staff are professional, friendly and very concerned about providing the customer with the best service and quality of repair. They have a convenient "night drop" service if you need to leave your car after hours. Going above and beyond, they even took the time to instruct my teenagers about basic care maintenance and safety when they started driving. When we needed to buy another used car quickly, they were able to help us out and found an inexpensive car in good condition that my teenage son could drive to school. Several times, when I did not have access to another ride, they have dropped me off at work while my car was being repaired (I work nearby). You simply will not find a better place to have your car repaired. I am a loyal customer for life!

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Business Response:

Suzy, It has been a pleasure and you treat us every bit as good as we treat you. Thanks, Gary
.

Five * I have had Gary and Mike repair my cars for the last 20 years and without reservation highly recommend them to repair domestic and foe starsreign cars. They are dependable and very competent and stand behind their work. Recently, a new radiator was installed in my toyota. It started to leak and they replaced it within 24 hours with no charge. Anytime I had a car problem, they addressed it the same day or within 24 hours.

5
★★★★★

Five * I have had Gary and Mike repair my cars for the last 20 years and without reservation highly recommend them to repair domestic and foe starsreign cars. They are dependable and very competent and stand behind their work. Recently, a new radiator was installed in my toyota. It started to leak and they replaced it within 24 hours with no charge. Anytime I had a car problem, they addressed it the same day or within 24 hours.

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Business Response:

Dr. Sancillio, I have know you and your family for a very long time and have to say that seeing men like yourself live the way you have is an example for a family man like myself to pay attention to the right way to live. Your a great man and you family should be very proud of your example. Enjoy retirement, you deserve it! Gary and Mike
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Gary and the entire service crew at Preferred Auto are true profressionals. From the time you take your car into the shop until you drive away, you truely feel that you are in "good hands". I would always recommend Preferred Auto to anyone who needs car service and advise.

5
★★★★★

Gary and the entire service crew at Preferred Auto are true profressionals. From the time you take your car into the shop until you drive away, you truely feel that you are in "good hands". I would always recommend Preferred Auto to anyone who needs car service and advise.

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Business Response:

Marv, Thanks for taking the time to write a review for us at Preferred Automotive. There is no greater compliment then a successful businessmans compliment. Please tell Liz thanks as well, Gary
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I have used Preferred Auto for about 20 years. They have service both my BMW and Mountaineer, The office atmosphere is nearly like that of a family. I believe I received very good service for a reasonable price over all the years. I would highly recommend their service.

5
★★★★★

I have used Preferred Auto for about 20 years. They have service both my BMW and Mountaineer, The office atmosphere is nearly like that of a family. I believe I received very good service for a reasonable price over all the years. I would highly recommend their service.

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Business Response:

Thank you and we are going to miss you and Penny very much since you are moving to Florida. I wish you a great time in the warm climate and sincerely wish you all the best. It has been a pleasure knowing you and Penny. Sincerely, Gary
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We have two Honda Accords. These guys beat the periodic maintenance price every time. I highly recommend taking your car there for factory maintenance or if you have a problem. Don't get screwed by the dealership.

I've also used them in a price point comparison with Honda in the past. I usually save at least 20%. Go to the dealer and get a quote for any issue, then call Preferred.

5
★★★★★

We have two Honda Accords. These guys beat the periodic maintenance price every time. I highly recommend taking your car there for factory maintenance or if you have a problem. Don't get screwed by the dealership.

I've also used them in a price point comparison with Honda in the past. I usually save at least 20%. Go to the dealer and get a quote for any issue, then call Preferred.

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Business Response:

Sam, I really appreciate you taking the time to do a real apple to apples comparrison of quality and price with the Dealers and Preferred Automotive. We love educated consumers. Sincerely, Gary, Mike and Sean
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When my car broke down on Rockville Pike unexpectedly, I was referred to Preferred Automotive from a co-worker. I was so happy to find them! Sean came out and helped me get my car to a safe spot to be towed to Preferred Automotive. They fixed my car (replaced two sensors) in a very timely manner, communicated throughout the process, and provided a very fair price. I felt great with my car in their very capable hands, will return in the future, and will eagerly recommend Preferred Automotive to others. The staff (Sean, Gary, etc.) are extremely friendly and professional.

5
★★★★★

When my car broke down on Rockville Pike unexpectedly, I was referred to Preferred Automotive from a co-worker. I was so happy to find them! Sean came out and helped me get my car to a safe spot to be towed to Preferred Automotive. They fixed my car (replaced two sensors) in a very timely manner, communicated throughout the process, and provided a very fair price. I felt great with my car in their very capable hands, will return in the future, and will eagerly recommend Preferred Automotive to others. The staff (Sean, Gary, etc.) are extremely friendly and professional.

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Business Response:

Dear Beth, Thanks for detailing you situation in such detail. I remember the situation and Sean telling me how well it all worked out for you. He does a great job and understands customer service the old fashioned way. Thanks for the great compliments, Gary, Sean and Mike
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I've been dealing with Preferred for many years now, and have always received great service and advice. They're located in a section of town that has many other competing service shops, so they go a long way to satisfy the customer.

5
★★★★★

I've been dealing with Preferred for many years now, and have always received great service and advice. They're located in a section of town that has many other competing service shops, so they go a long way to satisfy the customer.

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Business Response:

Dear Dr. Lewis, Thanks for taking the time to write about you experiences. I really appreciate that even when your cars are new you trust us to maintain them while under warranty knowing that we will protect your factory warranty. Thanks again, Gary
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It gives me great pleasure to share my experiences with Preferred Automotive. Preferred Automotive exemplifies outstanding Customer Service. I have been extremely satisfied with the service. As a matter of fact, I have taken my vehicle to the dealership for repairs and on a couple of occasions, with two different vehicles. the problem wasn't solved permanently until I had it serviced by Preferred Auto. I always leave feeling confident that my vehicle has been thoroughly assessed and diagnosed. You won't go wrong with Preferred Automotive.

5
★★★★★

It gives me great pleasure to share my experiences with Preferred Automotive. Preferred Automotive exemplifies outstanding Customer Service. I have been extremely satisfied with the service. As a matter of fact, I have taken my vehicle to the dealership for repairs and on a couple of occasions, with two different vehicles. the problem wasn't solved permanently until I had it serviced by Preferred Auto. I always leave feeling confident that my vehicle has been thoroughly assessed and diagnosed. You won't go wrong with Preferred Automotive.

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Business Response:

Dear Marcia, We can't go wrong with great customers like yourself either. I promise we will continue to get better because with out doing more to improve we would just be another shop. Thanks so much, Gary, Mike, Sean and the Crew
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I was so relieved when I found Preferred Automotive. Finally a place I can take my car and my kids cars to that I can trust. They always tell me what needs to be done but also what is needed immediately and what can wait. They have helped my family several times with pick ups from work, rentals, and recognizing a real emergency and just being available. I have been taking 4 cars to Preferred Automotive for several years and recommend them to everyone!

5
★★★★★

I was so relieved when I found Preferred Automotive. Finally a place I can take my car and my kids cars to that I can trust. They always tell me what needs to be done but also what is needed immediately and what can wait. They have helped my family several times with pick ups from work, rentals, and recognizing a real emergency and just being available. I have been taking 4 cars to Preferred Automotive for several years and recommend them to everyone!

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Business Response:

Leigh, I know you drive about 25 miles to have your cars serviced with us. That says everything. I am very appreciative to you and your Sons for driving and trusting us. I also enjoy your friendship. Thanks, Gary and Mike
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For over 35 years, once the dealer warranty has expired, I have taken all of my family's autos only to Preferred for service. I have always trusted them to tell me what was needed, especially for safety, when it was needed, and to give me the actual costs involved, and I have never found their charges to be out of line with anyone else's in the Washington, DC area. Their service is first rate and they never fail to follow up to make sure everything is OK. I trust their work implicitly, and will continue to use them, as will all of my family. I would recommend them to anyone, and often do!

5
★★★★★

For over 35 years, once the dealer warranty has expired, I have taken all of my family's autos only to Preferred for service. I have always trusted them to tell me what was needed, especially for safety, when it was needed, and to give me the actual costs involved, and I have never found their charges to be out of line with anyone else's in the Washington, DC area. Their service is first rate and they never fail to follow up to make sure everything is OK. I trust their work implicitly, and will continue to use them, as will all of my family. I would recommend them to anyone, and often do!

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Business Response:

Thanks Larry!!!
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Perferred Auto defines the best in customer service. We have been their client for almost 20 years and many cars. They care about their customers by looking for the best and least expensive way to put a car at 100%. Over the years they have helped us avert problems, quickly fix the car correctly and make sure we are happy with their service. This is the place to take your car.

5
★★★★★

Perferred Auto defines the best in customer service. We have been their client for almost 20 years and many cars. They care about their customers by looking for the best and least expensive way to put a car at 100%. Over the years they have helped us avert problems, quickly fix the car correctly and make sure we are happy with their service. This is the place to take your car.

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Business Response:

I am not sure who S.C. but thank you for all your years of loyalty, Gary
.

My parents used them for years so when my husband and I moved to the area it was only natural to bring our cars there too. They are fantastic! They fixed a problem in one try that took my mechanic in NY two years of back and forth to work on. They really know their trade, they are honest, and they give good advice as to when to spend the money to fix something and when to hold off and save. I would never consider bringing my cars anywhere else.

5
★★★★★

My parents used them for years so when my husband and I moved to the area it was only natural to bring our cars there too. They are fantastic! They fixed a problem in one try that took my mechanic in NY two years of back and forth to work on. They really know their trade, they are honest, and they give good advice as to when to spend the money to fix something and when to hold off and save. I would never consider bringing my cars anywhere else.

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Business Response:

Dear Michal, By now you have had you baby and we want to say CONGRADULATIONS!!!!!!!!!!!!! Gary and the Crew
.

Preferred Automotive has handled all of my car maintenance and repair for 20 years. A coworker originally referred me to them, and I am truly grateful to her for that. As a single woman who is not knowledgeable about the technical aspects of cars, I do not have to worry because I know that Gary and Mike, and now also Sean, will always treat me with honesty and respect. With previous auto shops I had used, I could never be sure that they were not using my lack of technical knowledge to perform unnecessary repairs or to overcharge me. Gary and Mike run a family business and have always explained any work which needed to be done in detail in advance and given me all the possible options for maintenance or repair. I come in every three months for a lube, oil, and filter change, and they have all the data in their records concerning which maintenance items are due at that time. Because my car is a 1990 Honda Accord, although with only 73,000 mileage, it doesn't have some of the most recent computer diagnostic tools available. Nonetheless, they take the time necessary to do a quality job and do it right the first time. If I had been having my Honda serviced by another shop, I probably would have had to replace it several years ago. That in itself is a testament to their excellent, caring, and professional work. With Gary, Mike, and Sean, you are treated more like a family member than a customer. If repairs or maintenance are expected to take more time than usual, they offer to drive me home since I live approximately two miles from their shop and pick me up when my car is ready. They even remember to ask about my pets. What other automotive shop would remember and care enough to do that?

5
★★★★★

Preferred Automotive has handled all of my car maintenance and repair for 20 years. A coworker originally referred me to them, and I am truly grateful to her for that. As a single woman who is not knowledgeable about the technical aspects of cars, I do not have to worry because I know that Gary and Mike, and now also Sean, will always treat me with honesty and respect. With previous auto shops I had used, I could never be sure that they were not using my lack of technical knowledge to perform unnecessary repairs or to overcharge me. Gary and Mike run a family business and have always explained any work which needed to be done in detail in advance and given me all the possible options for maintenance or repair. I come in every three months for a lube, oil, and filter change, and they have all the data in their records concerning which maintenance items are due at that time. Because my car is a 1990 Honda Accord, although with only 73,000 mileage, it doesn't have some of the most recent computer diagnostic tools available. Nonetheless, they take the time necessary to do a quality job and do it right the first time. If I had been having my Honda serviced by another shop, I probably would have had to replace it several years ago. That in itself is a testament to their excellent, caring, and professional work. With Gary, Mike, and Sean, you are treated more like a family member than a customer. If repairs or maintenance are expected to take more time than usual, they offer to drive me home since I live approximately two miles from their shop and pick me up when my car is ready. They even remember to ask about my pets. What other automotive shop would remember and care enough to do that?

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Business Response:

Thanks for the great review, You are a very smart and educated customer. You are a pleasure to know and you animal interest are fantastic. Your car may be older, but it runs and looks like new. By keeping it up and avoiding a new expensive car, you have saved tens of thousands of dollars. Like I said, you are a smart person! Gary
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I have been taking my cars to Gary and Mike for almost 20 years and have always rec'd good and, most importantly, HONEST service. After moving to the Annapolis and trying out a few inferior service centers in Anne Arundel county, I find it's worth the piece of mind to drive back to Rockville to have my car looked at by these guys. If trust is something you value, you can be assured you won't be gouged or up-selled and getting your car fixed or maintained at the best price is what you'll find!

5
★★★★★

I have been taking my cars to Gary and Mike for almost 20 years and have always rec'd good and, most importantly, HONEST service. After moving to the Annapolis and trying out a few inferior service centers in Anne Arundel county, I find it's worth the piece of mind to drive back to Rockville to have my car looked at by these guys. If trust is something you value, you can be assured you won't be gouged or up-selled and getting your car fixed or maintained at the best price is what you'll find!

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Business Response:

Thanks Jay. I am looking foreword to seeing you, Laura and the Kids when thinks settle down for you. You are a great friend and I look foreword to returning the favor you did for Katie and I. From her mouth to you, "Dad this is the best trip of my like!" Thanks buddy your the best!!!!!! Gary
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I have used Preferred Automotive for a decade and always have received good service. The staff is courteous, competent, and fair. My most memorable experience with Preferred occurred in 2009, when I took in my wife's Subaru Forester for routine service at about 20,500 miles. Preferred informed me that the coolant level was low. After eliminating several possible sources of the trouble, Preferred advised me to take the car to the dealer if it still was under warranty-- it was, barely --to have it checked for possible head gasket failure or a cracked block. After eliminating lesser possibilities, the dealer ended up replacing the entire engine --and as Preferred had suggested, it was covered by warranty. Thanks to Preferred for flagging the trouble and referring me to the dealer for warranty work.

5
★★★★★

I have used Preferred Automotive for a decade and always have received good service. The staff is courteous, competent, and fair. My most memorable experience with Preferred occurred in 2009, when I took in my wife's Subaru Forester for routine service at about 20,500 miles. Preferred informed me that the coolant level was low. After eliminating several possible sources of the trouble, Preferred advised me to take the car to the dealer if it still was under warranty-- it was, barely --to have it checked for possible head gasket failure or a cracked block. After eliminating lesser possibilities, the dealer ended up replacing the entire engine --and as Preferred had suggested, it was covered by warranty. Thanks to Preferred for flagging the trouble and referring me to the dealer for warranty work.

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Business Response:

Mr. Bryne, Thanks for taking the time to mention the different type of services we offer. Sincerely, Gary
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Performace is a great service center. The staff are friendly, honest and not out to take you for a ride. They offered good advice on safety items I was not aware of. They explained options to me if I wanted to save a dime on costs, but keep my old car on the road. I would recommend them to anyone.

5
★★★★★

Performace is a great service center. The staff are friendly, honest and not out to take you for a ride. They offered good advice on safety items I was not aware of. They explained options to me if I wanted to save a dime on costs, but keep my old car on the road. I would recommend them to anyone.

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Business Response:

Thanks Doug
.

I've lost track of how many years we've been customers of Preferred Automotive, but I can easily remember the peace of mind that descended on the auto-maintenance part of our lives when we became customers. No more wondering whether repairs were needed; no more concern over whether or not they were done correctly; no more hassling over how quickly work would (or would not) be done; no surprises when the bill comes. This is an incredibly knowledgeable, capable, honest, and well-run shop!

I could go on and on, but suffice it to say that I recommend Preferred Automotive to all my friends, and now they are taking care of cars for my daughter and son-in-law.

5
★★★★★

I've lost track of how many years we've been customers of Preferred Automotive, but I can easily remember the peace of mind that descended on the auto-maintenance part of our lives when we became customers. No more wondering whether repairs were needed; no more concern over whether or not they were done correctly; no more hassling over how quickly work would (or would not) be done; no surprises when the bill comes. This is an incredibly knowledgeable, capable, honest, and well-run shop!

I could go on and on, but suffice it to say that I recommend Preferred Automotive to all my friends, and now they are taking care of cars for my daughter and son-in-law.

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Business Response:

Karen, Thank you very much for having confidence in us and for your family as it grows, Gary
.

In the automotive repair business I always look for a company I can trust and feel comfortable I'm not getting ripped off. Preferred Automotive gives me that and more. I have taken three different vehicles to them with various problems and always felt confident the job was done right the first time with no hidden charges ever arising. Their estimates have always been spot on and I have never felt I was being ripped off ( as I have from other companies). I would recommend them to any and all.

5
★★★★★

In the automotive repair business I always look for a company I can trust and feel comfortable I'm not getting ripped off. Preferred Automotive gives me that and more. I have taken three different vehicles to them with various problems and always felt confident the job was done right the first time with no hidden charges ever arising. Their estimates have always been spot on and I have never felt I was being ripped off ( as I have from other companies). I would recommend them to any and all.

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Business Response:

Kevin, We feel the same way about how you run your hot tub repair business. Thanks, Gary
.

Preferred Automotive Assoc has performed all the work on my vehicles since approximately 1999. In the last 9 of those years I've put 160,000 on my truck, and around 40,000 on my cars. All work is done well - the first time. Their prices are reasonable, and everyone in their shop has bent over backwards to make sure I can stay mobile. Mobility is necessary in my profession (I work in emergency preparedness), and I cannot overstate the importance of reliable transportation. I recommend Preferred Automotive Asssoc highly - very highly.

5
★★★★★

Preferred Automotive Assoc has performed all the work on my vehicles since approximately 1999. In the last 9 of those years I've put 160,000 on my truck, and around 40,000 on my cars. All work is done well - the first time. Their prices are reasonable, and everyone in their shop has bent over backwards to make sure I can stay mobile. Mobility is necessary in my profession (I work in emergency preparedness), and I cannot overstate the importance of reliable transportation. I recommend Preferred Automotive Asssoc highly - very highly.

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Business Response:

Thank you Dan!
.

I have been going to Preferred Automotive for over 20 years. They are great mechanics. More important, they treat you as a friend, not just a customer. I recently brought my car in thinking I might have a couple problems. They checked them out, found that there was nothing wrong and told me so. Many places would say there is a problem even when there isn't one. Preferred Automotive wants you as a long-term customer.

5
★★★★★

I have been going to Preferred Automotive for over 20 years. They are great mechanics. More important, they treat you as a friend, not just a customer. I recently brought my car in thinking I might have a couple problems. They checked them out, found that there was nothing wrong and told me so. Many places would say there is a problem even when there isn't one. Preferred Automotive wants you as a long-term customer.

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Being a member of a 5 car family means ?? car problems do come up. This usually means a huge stress out ?? going from shop to shop trying to get a straight answer about what is really wrong with the car. This all came to an end when we started using Preferred Automotive. This shop was recommended to me by someone at my church and believe me it has been a god send! They are always fair, straight forward, and patient. No question is left unanswered. Example ?? brought my daughters car to the dealership ?? they quoted me $3,000 new transmission. Took the car into Preferred Automotive and they tighten up a few things, replaced a part - $300 ?? no lie! They are the real deal. I highly recommend them to anyone in need of an excellent repair shop!

5
★★★★★

Being a member of a 5 car family means ?? car problems do come up. This usually means a huge stress out ?? going from shop to shop trying to get a straight answer about what is really wrong with the car. This all came to an end when we started using Preferred Automotive. This shop was recommended to me by someone at my church and believe me it has been a god send! They are always fair, straight forward, and patient. No question is left unanswered. Example ?? brought my daughters car to the dealership ?? they quoted me $3,000 new transmission. Took the car into Preferred Automotive and they tighten up a few things, replaced a part - $300 ?? no lie! They are the real deal. I highly recommend them to anyone in need of an excellent repair shop!

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.

I absolutely love Preferred Automotive. I started going there in 1991 when I was driving a beat up 1978 Mazda GLC. I was relieved to find an upfront and honest mechanic and they would tell me "...this is wrong and that needs to be fixed, but THIS, you have to get repaired right now." They really worked with me and my limited budget, and I trust them completely. Three cars later, I'm still with Preferred and would never switch to another mechanic. In fact, when I purchased my most recent car, I was walking through the dealership lot with Gary on the telephone, and I was consulting with him - real-time - on which car I should purchase. Try getting that service from some other mechanic! Of course the first place I drove that car was to Preferred so Gary and the crew could give me their professional opinion about my purchase. They are the greatest and I am thankful to have the people from Preferred as a resource and my friends.

5
★★★★★

I absolutely love Preferred Automotive. I started going there in 1991 when I was driving a beat up 1978 Mazda GLC. I was relieved to find an upfront and honest mechanic and they would tell me "...this is wrong and that needs to be fixed, but THIS, you have to get repaired right now." They really worked with me and my limited budget, and I trust them completely. Three cars later, I'm still with Preferred and would never switch to another mechanic. In fact, when I purchased my most recent car, I was walking through the dealership lot with Gary on the telephone, and I was consulting with him - real-time - on which car I should purchase. Try getting that service from some other mechanic! Of course the first place I drove that car was to Preferred so Gary and the crew could give me their professional opinion about my purchase. They are the greatest and I am thankful to have the people from Preferred as a resource and my friends.

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Business Response:

Sherilyn, I feel like we have been doing business for a lifetime. 20 Years is nothing to sneeze at. Thanks for everything and it is how friends treat each other that matters. Gary
.

We have been taking our four cars to Preferred Automotive for over ten years. We are always greeted with a friendly hello, easy appointments, (usually right away) and excellent service.

The price also reflects Gary and Mike's sensitivity to the markpetplace with reasonable rates and special offers.

Our cars run the gamut from sports cars to SUV's - and Preferred fixes and maintains them all. My 83-year-old mom still drives and Gary has on more than one occasion helped her out personally by picking up her car or dropping it off at her home - it's hard to find this kind of personal service nowadays.

5
★★★★★

We have been taking our four cars to Preferred Automotive for over ten years. We are always greeted with a friendly hello, easy appointments, (usually right away) and excellent service.

The price also reflects Gary and Mike's sensitivity to the markpetplace with reasonable rates and special offers.

Our cars run the gamut from sports cars to SUV's - and Preferred fixes and maintains them all. My 83-year-old mom still drives and Gary has on more than one occasion helped her out personally by picking up her car or dropping it off at her home - it's hard to find this kind of personal service nowadays.

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Business Response:

Lynn, Thanks for everything, including the old days of getting plugs on the news. Sincerely, Gary
.

I've taken my GMC to Preferred Automotive for the past year or so and will not take my vehicles anywhere else. I've worked with Mike, Fred, Greg and Shawn and all are very professional and explain exactly what the problem is with the vehicle. I had a mystery issues with my GMC Yukon which only they figured out after taking my truck to a few other places. I've purchased a new truck and will certainly take it to them when the time comes for an oil change, brakes, whatever. I'll never go back to one of the chain auto repair shops or anywhere else.

5
★★★★★

I've taken my GMC to Preferred Automotive for the past year or so and will not take my vehicles anywhere else. I've worked with Mike, Fred, Greg and Shawn and all are very professional and explain exactly what the problem is with the vehicle. I had a mystery issues with my GMC Yukon which only they figured out after taking my truck to a few other places. I've purchased a new truck and will certainly take it to them when the time comes for an oil change, brakes, whatever. I'll never go back to one of the chain auto repair shops or anywhere else.

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.

Gary and Mike and now Sean are my "Car Guy" for the past 10 years! They have each done many things 'above and beyond' the call of keeping my car going. I wholeheartedly recommend them to anyone who wants their car to be handled with TLC--a basic component of Preferred Automotive.

5
★★★★★

Gary and Mike and now Sean are my "Car Guy" for the past 10 years! They have each done many things 'above and beyond' the call of keeping my car going. I wholeheartedly recommend them to anyone who wants their car to be handled with TLC--a basic component of Preferred Automotive.

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Business Response:

Myrna, You are incredible. Gary
.

Gary and his crew have done right by me for most of the last decade, through 4 vehicles and myriad automotive needs. They're a pleasure to deal with, identify a cheaper option when there is one, and most importantly know what they are doing. I don't work near their shop any more, but I still bring my cars out from DC to have them worked on at Preferred.

5
★★★★★

Gary and his crew have done right by me for most of the last decade, through 4 vehicles and myriad automotive needs. They're a pleasure to deal with, identify a cheaper option when there is one, and most importantly know what they are doing. I don't work near their shop any more, but I still bring my cars out from DC to have them worked on at Preferred.

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I I have been using the Preferred Auto family since the early 1980's - Gary, Mike and Fred - and Shawn is a welcome asset to the group.
Their service is outstanding. They are professional and honest and I have total confidence in their skills. They stand beyond their work! They are courteous and friendly, and have a steady following of loyal customers. Preferred Auto recognizes the importance of their customers, and they will will always go the extra mile (they even had my car washed a few times!)

5
★★★★★

I I have been using the Preferred Auto family since the early 1980's - Gary, Mike and Fred - and Shawn is a welcome asset to the group.
Their service is outstanding. They are professional and honest and I have total confidence in their skills. They stand beyond their work! They are courteous and friendly, and have a steady following of loyal customers. Preferred Auto recognizes the importance of their customers, and they will will always go the extra mile (they even had my car washed a few times!)

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Business Response:

Thanks you very much Cherie, Gary
.

HIGHLY RECOMMEDED....my son started going to Preferred many years ago and he introduced me to this professional auto service. To write that we are completely satisifed with all the work and service will be an understatement.
I take my new auto's to them for the service checks, never the dealership.
We have complete confidence with them and in their work
Their coffee and donuts aren't bad either.
Thanks Gary for making our lives easier.

5
★★★★★

HIGHLY RECOMMEDED....my son started going to Preferred many years ago and he introduced me to this professional auto service. To write that we are completely satisifed with all the work and service will be an understatement.
I take my new auto's to them for the service checks, never the dealership.
We have complete confidence with them and in their work
Their coffee and donuts aren't bad either.
Thanks Gary for making our lives easier.

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Business Response:

Thanks Tom for the Review, Gary
.

I came to Preferred with an old (1999) Expedition with over 100K miles. They gave me an honest evaluation of its problems and a fair estimate for the needed work. I decided not to have the work done, and they disposed on the old car for me. Their attitude was great. They obviously love what they do, and I could tell they are very good at it.

5
★★★★★

I came to Preferred with an old (1999) Expedition with over 100K miles. They gave me an honest evaluation of its problems and a fair estimate for the needed work. I decided not to have the work done, and they disposed on the old car for me. Their attitude was great. They obviously love what they do, and I could tell they are very good at it.

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Business Response:

Dear Ed, It is good to hear we were able to be of help, Gary
.

Preferred Automotive is the only place I will take my vehicles. They have the best certified mechanics I know. Their costs are low and the turn-around time is fast. Highly Recommended!

5
★★★★★

Preferred Automotive is the only place I will take my vehicles. They have the best certified mechanics I know. Their costs are low and the turn-around time is fast. Highly Recommended!

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Thanks Scott
.

I've rates this business world class because Preferred Automotive is a premier business. I've been doing business with this family company for 20 + years. I've never been dissatisfied with any work they have performed. I highly recommend this business. They are honest, courteous, they drop me off and pick me up when the car is finished, they use quality parts and I never worry about the routine maintenance because they inform me in advance what needs to be done and how much it will cost. They use a data base for the work history, have access to the most up-to-date information about your vehicle, which is very helpful and they work on old and new model cars. They are very knowledgeable and explain clearly the work that needs to be done and why. Thank you Preferred for many years of great service. Teri S. Mt. Airy.

5
★★★★★

I've rates this business world class because Preferred Automotive is a premier business. I've been doing business with this family company for 20 + years. I've never been dissatisfied with any work they have performed. I highly recommend this business. They are honest, courteous, they drop me off and pick me up when the car is finished, they use quality parts and I never worry about the routine maintenance because they inform me in advance what needs to be done and how much it will cost. They use a data base for the work history, have access to the most up-to-date information about your vehicle, which is very helpful and they work on old and new model cars. They are very knowledgeable and explain clearly the work that needs to be done and why. Thank you Preferred for many years of great service. Teri S. Mt. Airy.

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Business Response:

Teri, Thanks for taking the time to tell people about your time with Preferred, Gary
.

Highly recommended. Managment/mechanic team very thorough, knowledgable, and friendly. Work performed is consistently high quality. Stable of machanics are all well established and experienced in their field.

5
★★★★★

Highly recommended. Managment/mechanic team very thorough, knowledgable, and friendly. Work performed is consistently high quality. Stable of machanics are all well established and experienced in their field.

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We appreciate your comments very much Jim. Thanks, Gary
.

I have been taking my cars to Gary, Mike, Fred and the other folks at Preferred Automotive for more than 20 years. I have complete confidence in their automotive expertise to keep my car operating safely and efficiently and I rely on their advice concerning what needs to be done. There really is a family atmosphere at Preferred Automotive when you drop off or pick up the car and it is not uncommon to have and hear discussions with the Gary, Mike and the staff about each other's family and even grandkids that have grown up during the years of knowning and trusting each other. I have found the prices reasonable, but more than than that if a question or problem arise, they resolve it. If peace of mind is a consideration.....think and go to Perferred Automotive! Jim K

5
★★★★★

I have been taking my cars to Gary, Mike, Fred and the other folks at Preferred Automotive for more than 20 years. I have complete confidence in their automotive expertise to keep my car operating safely and efficiently and I rely on their advice concerning what needs to be done. There really is a family atmosphere at Preferred Automotive when you drop off or pick up the car and it is not uncommon to have and hear discussions with the Gary, Mike and the staff about each other's family and even grandkids that have grown up during the years of knowning and trusting each other. I have found the prices reasonable, but more than than that if a question or problem arise, they resolve it. If peace of mind is a consideration.....think and go to Perferred Automotive! Jim K

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Business Response:

No, you ROCK Jim, Gary
.

I've taken my vehicles for repair for many years and have consistently received top-notch service. Repairs have always been completed in a timely way and their customer service is terms of keeping me informed has always been first rate.

5
★★★★★

I've taken my vehicles for repair for many years and have consistently received top-notch service. Repairs have always been completed in a timely way and their customer service is terms of keeping me informed has always been first rate.

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Brad, Thanks for your loyalty, Gary
.

I could name many characteristics about Preferred Automotive that make Gary and Mike, and all the employees, the best of the best but the fact that they breed confidence in their work is the outstanding one. I have been relying on P.A. for about 20 years to take excellent care of my cars and I am a person who has to, needs to, have confidence that my car is ready to be safe out on the road.
I also appreciate the consideration everyone at the firm gives me by explaining what the problem is and how it is to be fixed. I may not understand the explanation fully but it goes a long way to help me see the work involved.
I have recommended Preferred Automotive to others many times and would not hesitate to recommend them always. They are winners above all.
Pat J.

5
★★★★★

I could name many characteristics about Preferred Automotive that make Gary and Mike, and all the employees, the best of the best but the fact that they breed confidence in their work is the outstanding one. I have been relying on P.A. for about 20 years to take excellent care of my cars and I am a person who has to, needs to, have confidence that my car is ready to be safe out on the road.
I also appreciate the consideration everyone at the firm gives me by explaining what the problem is and how it is to be fixed. I may not understand the explanation fully but it goes a long way to help me see the work involved.
I have recommended Preferred Automotive to others many times and would not hesitate to recommend them always. They are winners above all.
Pat J.

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Business Response:

Thanks for everything Pat and taking the time to review us, Gary
.

I have been using Preferred Auto I think since they opened and have recommended that everyone who is looking for an honest auto shop go to them for all their car's needs. I trust them completely. Their work is reliable, excellent, and fast. Many shops you wonder about the source of parts, the quality of service....not at Preferred.....Gary and his staff are like family.....you will always be treated like a customer wants to be treated.

5
★★★★★

I have been using Preferred Auto I think since they opened and have recommended that everyone who is looking for an honest auto shop go to them for all their car's needs. I trust them completely. Their work is reliable, excellent, and fast. Many shops you wonder about the source of parts, the quality of service....not at Preferred.....Gary and his staff are like family.....you will always be treated like a customer wants to be treated.

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Thanks for the friendship with all of us over the last 20 years, Gary
.

This is the best auto repair and maintenance shop I have ever dealt with. They are highly competent, friendly, fairly priced, and will go far out of their way to accommodate your needs. I wouldn't go anywhere else.

5
★★★★★

This is the best auto repair and maintenance shop I have ever dealt with. They are highly competent, friendly, fairly priced, and will go far out of their way to accommodate your needs. I wouldn't go anywhere else.

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Mr. Colburn, You are a fairly new customer that we really appreciate because of your loyalty and speaking out for us. Thanks, Gary
.

I give Gary and everyone else Preferred Automotive the highest rating possible. Their rates are competitive, so you might find cheaper service elsewhere (but you would be getting cheap service); their service is so much better than other places that I feel like I owe them more??and I don??t say that lightly, considering how much it costs for upkeep these days. Also, I have both foreign and domestic cars; I??m in my mid-50s so I??ve had more than my fair share, and I really appreciate a shop that works on both. My only regret is that I didn??t find Preferred Auto sooner, I tried a lot of places until I walked in, but they have all my automotive business now??Thanks Gary!

5
★★★★★

I give Gary and everyone else Preferred Automotive the highest rating possible. Their rates are competitive, so you might find cheaper service elsewhere (but you would be getting cheap service); their service is so much better than other places that I feel like I owe them more??and I don??t say that lightly, considering how much it costs for upkeep these days. Also, I have both foreign and domestic cars; I??m in my mid-50s so I??ve had more than my fair share, and I really appreciate a shop that works on both. My only regret is that I didn??t find Preferred Auto sooner, I tried a lot of places until I walked in, but they have all my automotive business now??Thanks Gary!

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Business Response:

Gordon, Thanks for the nice words, Gary
.

I have been a regular customer of Preferred Automotive and Gary McKee for over thirty years. They do a thoroughly professional job, are scrupulously honest, and fair to boot. I even go to them for my warranty maintenance. Gary and his knowledgable staff utilize the internet extensively to keep up with the technical state of the art. I wouldn't go anywhere else in the Rockville/Silver Spring area.

5
★★★★★

I have been a regular customer of Preferred Automotive and Gary McKee for over thirty years. They do a thoroughly professional job, are scrupulously honest, and fair to boot. I even go to them for my warranty maintenance. Gary and his knowledgable staff utilize the internet extensively to keep up with the technical state of the art. I wouldn't go anywhere else in the Rockville/Silver Spring area.

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Mr. Vossler, Thanks for being so loyal and taking the time to review the shop. All the guys say thanks!
.

I have been going to prefeered automotive for the last pass years and would like to thank them for all the wonderful services. The service is great and I have no complaint there are time when I have gone in without an appointment and still got the work done that I needed. I would like to say to the owner you have a great shop and a shop full of wonderful works that will get the job done. I tell my co-workers if you need work done on your car take it over to preferred automotive they do good work and they are right across the street.

Thanks,
Annie Verner

5
★★★★★

I have been going to prefeered automotive for the last pass years and would like to thank them for all the wonderful services. The service is great and I have no complaint there are time when I have gone in without an appointment and still got the work done that I needed. I would like to say to the owner you have a great shop and a shop full of wonderful works that will get the job done. I tell my co-workers if you need work done on your car take it over to preferred automotive they do good work and they are right across the street.

Thanks,
Annie Verner

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Business Response:

Annie, Thanks and please keep up the great referrals! Gary, Mike and Sean
.

I was advised to go to Preferred Automotive by a coworker who had used them for years. I went once, and was so pleased that I have now brought all of our cars there for various services. They are fabulous! They care about the work that they do, keep you updated on what needs to be done, and do everything quickly and efficiently and reasonably.

5
★★★★★

I was advised to go to Preferred Automotive by a coworker who had used them for years. I went once, and was so pleased that I have now brought all of our cars there for various services. They are fabulous! They care about the work that they do, keep you updated on what needs to be done, and do everything quickly and efficiently and reasonably.

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Business Response:

Nancy, Thanks and please tell the co worker the same. Sincerely, Gary
.

After seeing all the great reviews of Preferred Automotive throughout the internet, I decided to give them a shot for my recent 90K maintenance work. Boy, was I glad I did. I found everyone from the folks at the front desk (Sean and Gary - one of the owners) to the mechanics to be extremely friendly, courteous, and honest. Sitting in the office waiting for my car, I was amazed with how well both Sean and Gary knew their customers even asking about their family. It was obvious that these were long-time customers as their interactions were so genuine. This is something you definitely do not see at the dealers or any franchise shops. These guys don't pressure anyone into unnecessary services, they take the time to explain everything. They were so honest with everyone.

By the way, if you need to go somewhere (e.g. shopping or work) after dropping off your car, they'll be more than willing to give you a lift. That's just great customer service. Another positive, free secured wifi is available in the waiting area.

Are you tired of going to the dealer or franchise shop for your car? Looking for a great, friendly, family-owned place? If you are, then Preferred Auto in Rockville is the place for you. I will definitely continue to use them for routine maintenance in the future.

5
★★★★★

After seeing all the great reviews of Preferred Automotive throughout the internet, I decided to give them a shot for my recent 90K maintenance work. Boy, was I glad I did. I found everyone from the folks at the front desk (Sean and Gary - one of the owners) to the mechanics to be extremely friendly, courteous, and honest. Sitting in the office waiting for my car, I was amazed with how well both Sean and Gary knew their customers even asking about their family. It was obvious that these were long-time customers as their interactions were so genuine. This is something you definitely do not see at the dealers or any franchise shops. These guys don't pressure anyone into unnecessary services, they take the time to explain everything. They were so honest with everyone.

By the way, if you need to go somewhere (e.g. shopping or work) after dropping off your car, they'll be more than willing to give you a lift. That's just great customer service. Another positive, free secured wifi is available in the waiting area.

Are you tired of going to the dealer or franchise shop for your car? Looking for a great, friendly, family-owned place? If you are, then Preferred Auto in Rockville is the place for you. I will definitely continue to use them for routine maintenance in the future.

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Business Response:

Thanks for the great review. It was a pleasure getting to know you as well. Gary, Mike and Sean
.

Preferred Automotive is the most honest car repair shop that I have ever been to. I have been going to this shop for about 14 years. I have never stayed with one mechanic for so long. Everyone is extremely courteous and the serivce is terrific. Once you go to Preferred you will never take your car to another shop.

5
★★★★★

Preferred Automotive is the most honest car repair shop that I have ever been to. I have been going to this shop for about 14 years. I have never stayed with one mechanic for so long. Everyone is extremely courteous and the serivce is terrific. Once you go to Preferred you will never take your car to another shop.

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Business Response:

Thanks Helene, See you for a ride to work at 6:30 am. Sean
.

Thanks for all the nice words,\r\nSincerely,\r\nGary McKee\r\nOwner

2
★★★★★

Thanks for all the nice words,\r\nSincerely,\r\nGary McKee\r\nOwner

.

The Preffered Automotive Team is courteous, organized, thorough, and dedicated. Their goal is to serve the customer, so that their car preforms with reliability and safety. I have been going to Preferred since 2000. I have always recieved excellent service, a detailed summary of what has been done on my vehicle and what needs to be done. I have also recieved coupons for various services. I have always been treated fairly and honestly. Prefferred is flexible and provides transportation if needed. I have never been disappointed with anything. They always give an estimate before they do work and they also will prioritize repairs or services if the cost is an issue. Prefferred always makes sure that your car is safe and superiorly maintained for the road. It's actually quite a delight to get my car serviced. I know that my money is in good hands with Preferred Automotive. I expect the best and they supercede my expectations. Quality, respect and honesty is what Preferred Automotive is all about. It has always been a pleasure doing business with them.

5
★★★★★

The Preffered Automotive Team is courteous, organized, thorough, and dedicated. Their goal is to serve the customer, so that their car preforms with reliability and safety. I have been going to Preferred since 2000. I have always recieved excellent service, a detailed summary of what has been done on my vehicle and what needs to be done. I have also recieved coupons for various services. I have always been treated fairly and honestly. Prefferred is flexible and provides transportation if needed. I have never been disappointed with anything. They always give an estimate before they do work and they also will prioritize repairs or services if the cost is an issue. Prefferred always makes sure that your car is safe and superiorly maintained for the road. It's actually quite a delight to get my car serviced. I know that my money is in good hands with Preferred Automotive. I expect the best and they supercede my expectations. Quality, respect and honesty is what Preferred Automotive is all about. It has always been a pleasure doing business with them.

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Business Response:

Dear Ann, It is always great to ready a review that is so indepth and thoughtout. Thanks from all the guy at Preferred

Message from Preferred Automotive

Preferred Automotive offers a $50 first time customer discount because we appreciate the opportunity to earn your business. Please take a look at our customer reviews on Google Reviews and our web site to see how much we appreciate our customers.



Preferred Automotive has earned the best reputation for auto repair in the Rockville, Bethesda, Potomac, Gaithersburg and greater Washington area by caring about the customer first. This may seem obvious, but in this day and age it is less common. We have always done the right thing (whatever that may cost us) and put integrity and honesty first. We have been fortunate to be recognized for 18 years by Washington Consumers Checkbook, Washingtonian Magazine and Carquest Autoparts (nominated Preferred Automotive as the best shop in America 6 years running) as doing the job right the first time with accuracy, honesty, and unparalleled customer satisfaction!







Get $50 off your first visit with us!

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Or, learn about or special Valvoline Promotions!

We have the ability to handle everything from oil changes to tune-ups, tire rotations to four-wheel alignments, engine & transmission overhauls to complete replacements. We have a state of the art facility on and off line to support the latest problems with cars, trucks, and SUVs of all types including hybrids. With employees that attend ongoing training on a regular basis, and a staff that has been with us for an average of 16 years, we feel that if we take care of our employees, our customers will receive the benefit in the end.





More about Preferred Automotive

Use our first time customer gift of $50 (view the special offer) to check out our services. We have the ability to handle everything from oil changes to tune-ups, tire rotations to four-wheel alignments, engine & transmission overhauls to complete replacements. We have a state of the art facility on and off line to support the latest problems wi

 

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