Big Wheel Bikes

★★☆☆☆
  • 6917 Arlington RdSte B

    Bethesda, MD 20814

    Map & Directions
  • 301-652-0192

About Big Wheel Bikes

Hours
Mon - Wed, 11am - 7pm; Thu - Fri, 11am - 8pm; Saturday, 10am - 6pm; Sunday, 11am - 6pm

Sports & Recreation

Sports & Recreation
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An employee of the Bethesda Big Wheel Bikes verbally assaulted me, insulted my appearance, and attempted to intimidate me with physical threats (telling me "I have two tours in Iraq and I've killed people with my bare hands!") today, July 2 2008.

This happened after I asked him ("Dan"?) to hold my bike until the manager came to open the doors. The store was still closed 30 minutes after 1100 and I needed to return my "Zipcar" to Silver Spring by noon or be fined $50.

He refused to help, so I purchased a cable lock from Strosnider's across the street and secured the bike to a signpost. When I returned later the lock had been cut and the bike had been stolen (Silhouette hybrid, grey). Note to "Dan" . . . I mentioned you to the police as the person most likely to have stolen it. We'll be checking the ATM camera's tomorrow. Why do you think I chained it in full view of your store?

And Dan . . . get some help.

1
★☆☆☆☆

An employee of the Bethesda Big Wheel Bikes verbally assaulted me, insulted my appearance, and attempted to intimidate me with physical threats (telling me "I have two tours in Iraq and I've killed people with my bare hands!") today, July 2 2008.

This happened after I asked him ("Dan"?) to hold my bike until the manager came to open the doors. The store was still closed 30 minutes after 1100 and I needed to return my "Zipcar" to Silver Spring by noon or be fined $50.

He refused to help, so I purchased a cable lock from Strosnider's across the street and secured the bike to a signpost. When I returned later the lock had been cut and the bike had been stolen (Silhouette hybrid, grey). Note to "Dan" . . . I mentioned you to the police as the person most likely to have stolen it. We'll be checking the ATM camera's tomorrow. Why do you think I chained it in full view of your store?

And Dan . . . get some help.

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I bought a Breezer Uptown 8 from Big Wheel Bikes on Arlington Road in Bethesda, Maryland on June 2, 2008. I was told the bike would be in the shop by June 6. Between June 7 and June 16, I called the shop multiple times to inquire about when I could pick up the bike. Each time I called I was told the bike had been ordered but no additional information could be provided. I was often promised that someone would call me back, yet I no one ever did.

On June 16, I contacted Breezer Bikes only to learn that no bike with the specs I requested had been ordered by Big Wheel Bikes. I subsequently called Big Wheel Bikes to request a refund but was told that even though the order was done by phone, no refund could be provided except in person. This is contrary to the hassle-free return policy that Breezer requires of its dealers.

I'm now leaving it up to my credit card company to sort out Big Wheel Bikes. I've reordered the order from City Bikes in Chevy Chase, and I'm urging Breezer to discontinue using Big Wheel Bikes as an authorized dealer.

This is the worst experience I've had with a company in a very long time. At minimum, Big Wheel Bikes is incompetently run, but more than likely they're simply con artists.

1
★☆☆☆☆

I bought a Breezer Uptown 8 from Big Wheel Bikes on Arlington Road in Bethesda, Maryland on June 2, 2008. I was told the bike would be in the shop by June 6. Between June 7 and June 16, I called the shop multiple times to inquire about when I could pick up the bike. Each time I called I was told the bike had been ordered but no additional information could be provided. I was often promised that someone would call me back, yet I no one ever did.

On June 16, I contacted Breezer Bikes only to learn that no bike with the specs I requested had been ordered by Big Wheel Bikes. I subsequently called Big Wheel Bikes to request a refund but was told that even though the order was done by phone, no refund could be provided except in person. This is contrary to the hassle-free return policy that Breezer requires of its dealers.

I'm now leaving it up to my credit card company to sort out Big Wheel Bikes. I've reordered the order from City Bikes in Chevy Chase, and I'm urging Breezer to discontinue using Big Wheel Bikes as an authorized dealer.

This is the worst experience I've had with a company in a very long time. At minimum, Big Wheel Bikes is incompetently run, but more than likely they're simply con artists.

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This is an independent bike shop located in Bethesda by Euro Motorcars. It is a small shop and so cannot offer the variety that stores like BikeUS can. However, they do work to carry a good number of a variety of brands of bikes, and are generally priced quite well. The staff are very friendly in helping you to find the right bike.

PROS: Great Staff
CONS: Limited Selection

3
★★★☆☆

This is an independent bike shop located in Bethesda by Euro Motorcars. It is a small shop and so cannot offer the variety that stores like BikeUS can. However, they do work to carry a good number of a variety of brands of bikes, and are generally priced quite well. The staff are very friendly in helping you to find the right bike.

PROS: Great Staff
CONS: Limited Selection

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