Oak Tree Furniture

★★★★☆
Custom furniture store. Amish-made and American-made furniture for every room in the house. Conveniently located near I-95.
  • 8895 McGaw Rd J

    Columbia, MD 21045

    Map & Directions
  • 410-997-4422

About Oak Tree Furniture

Hours
Mon/Tues/Wed/Fri: 10:00am-6:30pm, Thurs: 10:00am-8:00pm, Sat: 10:00am-6:00pm, Sun: 11:00am-6:00pm
4.3333 6
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I purchased a Simmons Big Daddy futon (around $1000) from Oak Tree furniture. After 6 months of normal use the front bar on the futon frame broke.

I called Oak Tree to determine if the warranty was with Oak Tree, or with the manufacture.

3
★★★★★

I purchased a Simmons Big Daddy futon (around $1000) from Oak Tree furniture. After 6 months of normal use the front bar on the futon frame broke.

I called Oak Tree to determine if the warranty was with Oak Tree, or with the manufacture.

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I've been looking for youth chairs for my grandchildren. They're too big for high chairs and too small for regular chairs. I found exactly what I wanted at Oak Tree. Not only did they have what I wanted but a selection in different woods,

3
★★★★★

I've been looking for youth chairs for my grandchildren. They're too big for high chairs and too small for regular chairs. I found exactly what I wanted at Oak Tree. Not only did they have what I wanted but a selection in different woods,

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Loved the store the minute I walked in!\r
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I am being forced to work from home (it was either that or uproot my life and move to Arizona)- it's not as bad as it sounds and I am actually rather excited.\r
However, although I work from

3
★★★★★

Loved the store the minute I walked in!\r
\r
I am being forced to work from home (it was either that or uproot my life and move to Arizona)- it's not as bad as it sounds and I am actually rather excited.\r
However, although I work from

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I was recently in the market for a new bedroom set and had been to almost every furniture store in the area with no luck in finding what I was looking for. After taking the advice of a neighbor , I went to a local family owned furniture

3
★★★★★

I was recently in the market for a new bedroom set and had been to almost every furniture store in the area with no luck in finding what I was looking for. After taking the advice of a neighbor , I went to a local family owned furniture

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Today Oak Tree lost our 3,000 sale because of their 25% restocking fee! They could not help us to ensure that our purchase would fit up the stairs (we have an old house with tricky steps) and the sales lady and the delivery guy could not tell us how we should measure. We went to 4 other furniture stores and none of them had a 25% restocking fee if there was a problem upon delivery. They all said if there was a problem upon delivery you must pay delivery and exchange for store merchandise. Oak Tree must be doing well in this economy to have a policy that turns off so many buyers.

0
★☆☆☆☆

Today Oak Tree lost our 3,000 sale because of their 25% restocking fee! They could not help us to ensure that our purchase would fit up the stairs (we have an old house with tricky steps) and the sales lady and the delivery guy could not tell us how we should measure. We went to 4 other furniture stores and none of them had a 25% restocking fee if there was a problem upon delivery. They all said if there was a problem upon delivery you must pay delivery and exchange for store merchandise. Oak Tree must be doing well in this economy to have a policy that turns off so many buyers.

Pros: Good Quality Furniture

Cons: Bad Quality Service!

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My elderly parents purchased a sectional sofa in March '06. It was promised in 4-8 weeks and was delivered 4 months later. We told the salesperson that we knew nothing about buying sofas and that it was the first sectional we'd ever purchased, we told her it would be going into the basement and we carefully measured the room to make sure it would fit (I even went home and drew a layout of the room with all of the dimensions to take back to the store before we made the purchase). When it was delivered, it wouldn't fit through the door into our house. When we purchased the sofa we were never asked about entry into the house (dimensions of doors/stairs/halls) and it never occurred to us that it wouldn't fit through a door of a house that's only a few years old. The owner would only take it back if I paid a 25% restocking fee (over $600). One delivery person said more than once that "this happens all the time" and the other delivery person, who said he'd only worked there for 4 months, said "it's happened 15 or 20 times." I suggested to the owner that he might want to tell his salespeople in future to ask people if the furniture will fit through their doors/stairs/halls -- he said he wouldn't. If they had asked me that, I would have measured carefully and concluded that this sectional was too big and I wouldn't have purchased it. I cannot comment on the quality of the furniture but I would never purchase anything from Oak Tree again.

0
★☆☆☆☆

My elderly parents purchased a sectional sofa in March '06. It was promised in 4-8 weeks and was delivered 4 months later. We told the salesperson that we knew nothing about buying sofas and that it was the first sectional we'd ever purchased, we told her it would be going into the basement and we carefully measured the room to make sure it would fit (I even went home and drew a layout of the room with all of the dimensions to take back to the store before we made the purchase). When it was delivered, it wouldn't fit through the door into our house. When we purchased the sofa we were never asked about entry into the house (dimensions of doors/stairs/halls) and it never occurred to us that it wouldn't fit through a door of a house that's only a few years old. The owner would only take it back if I paid a 25% restocking fee (over $600). One delivery person said more than once that "this happens all the time" and the other delivery person, who said he'd only worked there for 4 months, said "it's happened 15 or 20 times." I suggested to the owner that he might want to tell his salespeople in future to ask people if the furniture will fit through their doors/stairs/halls -- he said he wouldn't. If they had asked me that, I would have measured carefully and concluded that this sectional was too big and I wouldn't have purchased it. I cannot comment on the quality of the furniture but I would never purchase anything from Oak Tree again.

Pros: knowledgeable salesperson

Cons: sofa wouldn't fit through door of house; was charged $600 restock fee to return it

Message from Oak Tree Furniture

Let us help you make your house a home! Join the readers of Howard Magazine who voted us the best place to buy furniture each year from 2008-2015. Visit our website for more information, give us a call at (410) 997-4209, or stop by our showroom which is conveniently located just off I-95 between Baltimore and D. C.

More about Oak Tree Furniture

We’re a family-owned and operated furniture store in Howard County, MD that’s been selling quality furniture to our area for many years. We can match an upholstered piece to your existing decor, and we offer thousands of fabric options and hundreds of frame styles. Delivery is available nationwide. We primarily deliver to the beltway and Mid-Atlantic area, such as Baltimore; Washington, D. C.; Ocean City, MD; Delaware; West Virginia; and Virginia. Your new piece of furniture is delivered on our own company trucks, staffed by our own professional delivery staff. You won’t feel the pressure to buy that is prevalent at big-box furniture stores. Instead, you will always find friendly staff who are knowledgeable and service-oriented. We also offer a free in-home design service for customers that request it.

 

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