Direct Express Auto Tag-Title

★☆☆☆☆
  • 10126 Southern Maryland Blvd

    Dunkirk, MD 20754

    Map & Directions
  • 410-286-5599

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Real Estate

Real Estate
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***BEWARE*** I recently used this location "to save time" - turns out to be the WORST mistake I've made this year. The clerk was so busy doing too many things at once, she totally messed up my transaction. Unfortunately, I didn't catch the mistake while I was there, so I called and left a message the next day. The call was never returned. Shortly after that I found that she had only given me a temporary registration, so again I called and left another message, and again, no return phone call. Next, we received a letter from MVA stating we had not complied with the insurance - which was given to her at the time of the transaction. Again, I called and left another detailed message, and again, call was ignored. I returned to the location, and was told that I had messed up and that I had never given her any of the additional information... because her paperwork didn't have copies of it and why wasn't it in her papers. When I told her there was no way I could explain why she didn't do her job, she got very nasty with me and emphatically, and quite rudely, told me that she HAS NEVER MADE A MISTAKE, and if I had a problem with it, I would have to wait until next week and go to the MVA and take it up with them. I asked for her supervisor's name and she refused to give it to me; I asked for the owner's name and again she refused to provide it.

This (Michele) is one of the rudest women I have dealt with in any location - to say she provides customer service would be grossly inaccurate.

I have since located the name of the supervisor and owner, and have started the complaint process with MVA. So, I have to ask, how much time did I really save? Moreover, I'm incensed that I paid them to treat me this way. NEVER AGAIN!!!!!!!

1
★☆☆☆☆

***BEWARE*** I recently used this location "to save time" - turns out to be the WORST mistake I've made this year. The clerk was so busy doing too many things at once, she totally messed up my transaction. Unfortunately, I didn't catch the mistake while I was there, so I called and left a message the next day. The call was never returned. Shortly after that I found that she had only given me a temporary registration, so again I called and left another message, and again, no return phone call. Next, we received a letter from MVA stating we had not complied with the insurance - which was given to her at the time of the transaction. Again, I called and left another detailed message, and again, call was ignored. I returned to the location, and was told that I had messed up and that I had never given her any of the additional information... because her paperwork didn't have copies of it and why wasn't it in her papers. When I told her there was no way I could explain why she didn't do her job, she got very nasty with me and emphatically, and quite rudely, told me that she HAS NEVER MADE A MISTAKE, and if I had a problem with it, I would have to wait until next week and go to the MVA and take it up with them. I asked for her supervisor's name and she refused to give it to me; I asked for the owner's name and again she refused to provide it.

This (Michele) is one of the rudest women I have dealt with in any location - to say she provides customer service would be grossly inaccurate.

I have since located the name of the supervisor and owner, and have started the complaint process with MVA. So, I have to ask, how much time did I really save? Moreover, I'm incensed that I paid them to treat me this way. NEVER AGAIN!!!!!!!

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