Wolf Furniture

★★★☆☆
39.4186 -77.4512
Map and Directions to Wolf Furniture

301-846-0800

1215 W Patrick St

Frederick, MD

21702

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About Wolf Furniture

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Reviews 1 - 14 of 14.
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Customer service is questionable. Picked up a recliner that was made to swivel. Salesman neglected to relay any information to us regarding the two screws that had to be accessed from under the stand with a special tool in order to activate the swivel feature. We wound up spending most of our day trying to get the chair to work, calling Wolf and the salesman, and finally having to make another trip to the store to get the chair in working order. Even the small discount they gave us did not even begin to compensate us for all the unnecessary time wasted.

1
★☆☆☆☆

Customer service is questionable. Picked up a recliner that was made to swivel. Salesman neglected to relay any information to us regarding the two screws that had to be accessed from under the stand with a special tool in order to activate the swivel feature. We wound up spending most of our day trying to get the chair to work, calling Wolf and the salesman, and finally having to make another trip to the store to get the chair in working order. Even the small discount they gave us did not even begin to compensate us for all the unnecessary time wasted.

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I bought a couch, chair, ottoman, and chaise in August and was told it would be 8-10 weeks. After 10 weeks, I called. I was told by the salesman that he had not heard from the manufacturer and would call back. Now, after 4 months, I have had to call several times and have never been called back when promised. I have had several promised delivery dates but no furniture. Each time I call, I get a different story about where the furniture is and when I will get it. I called the headquarters but so far, no help. The last time the salesperson did call but only after corporate made him. All he said was that he took "full responsibility" which should have gone without saying. Still no furniture, no apology. no refund. I have bought from Wolfe several times before with no problem but never again. The sale was 6 month before payment but I put $750 down and the remaining $3200 will be due before I most likely get my furniture or a refund. I have never had such poor customer service.

1
★☆☆☆☆

I bought a couch, chair, ottoman, and chaise in August and was told it would be 8-10 weeks. After 10 weeks, I called. I was told by the salesman that he had not heard from the manufacturer and would call back. Now, after 4 months, I have had to call several times and have never been called back when promised. I have had several promised delivery dates but no furniture. Each time I call, I get a different story about where the furniture is and when I will get it. I called the headquarters but so far, no help. The last time the salesperson did call but only after corporate made him. All he said was that he took "full responsibility" which should have gone without saying. Still no furniture, no apology. no refund. I have bought from Wolfe several times before with no problem but never again. The sale was 6 month before payment but I put $750 down and the remaining $3200 will be due before I most likely get my furniture or a refund. I have never had such poor customer service.

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.

I had an exceptional experiences with Wolfes. I looked everywhere for a sofa and finally found one that I liked at Wolfes. When it was delivered, it wouldn't fit throught a doorway and a turn down the steps. The delivery people were exceptional and they suggested a size to look for that they knew would fit. The lovely sofa went back without any problem from Wolfes who credited my account - no questions asked. Patricia, my sales rep was also wonderful. Along with finding a sofa I liked, she solved my long quest for a comfortable bed pillow. I'll definitely be back!

5
★★★★★

I had an exceptional experiences with Wolfes. I looked everywhere for a sofa and finally found one that I liked at Wolfes. When it was delivered, it wouldn't fit throught a doorway and a turn down the steps. The delivery people were exceptional and they suggested a size to look for that they knew would fit. The lovely sofa went back <sigh> without any problem from Wolfes who credited my account - no questions asked. Patricia, my sales rep was also wonderful. Along with finding a sofa I liked, she solved my long quest for a comfortable bed pillow. I'll definitely be back!

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.

I do NOT like the pushy sales style of some of the salespeople. In particular, there is an older woman who works there who I always seem to get stuck with when I go in on the weekends. She literally follows you around, and she's actually insulting! That is, if you express reservations about a piece of furniture, she sort of mocks you or gets exasperated with you. It's as though her style is "Sell through intimidation." And if you say "I want to think about it" she clearly registers displeasure on her face. Obviously it must work on some people, because she's been there a couple of years now. Personally, she turns me off so much that I have vowed never to shop there again.

1
★☆☆☆☆

I do NOT like the pushy sales style of some of the salespeople. In particular, there is an older woman who works there who I always seem to get stuck with when I go in on the weekends. She literally follows you around, and she's actually insulting! That is, if you express reservations about a piece of furniture, she sort of mocks you or gets exasperated with you. It's as though her style is "Sell through intimidation." And if you say "I want to think about it" she clearly registers displeasure on her face. Obviously it must work on some people, because she's been there a couple of years now. Personally, she turns me off so much that I have vowed never to shop there again.

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.

We recently ordered 2 chairs and an ottoman from Wolf Furniture in Hagerstown, MD. We chose carefully, trying many chairs in the showroom. However, when they arrived, the chairs were very different from what we had ordered - too large, and excessively firm to sit on. (The manufacturer had changed the design). I contacted our salesman and he arranged a full refund or an exchange. We chose a loveseat from a more reputable brand, and a refund for the remainder. We received the refund within a week. The delivery men came back, bringing the loveseat (which is perfect) and picking up the chairs, cheerfully helping to move things around in the room. Although they are expensive, Wolf periodically has decent sales, and I believe that doing business with a family-owned, high-end local store is the key to good service, at least in this case. My only complaint is that an out-of-date floor model caused this problem in the first place, something Wolf could avoid with a bit of effort. (NB: We paid with a credit card and did not obtain financing through Wolf.)

4
★★★★☆

We recently ordered 2 chairs and an ottoman from Wolf Furniture in Hagerstown, MD. We chose carefully, trying many chairs in the showroom. However, when they arrived, the chairs were very different from what we had ordered - too large, and excessively firm to sit on. (The manufacturer had changed the design). I contacted our salesman and he arranged a full refund or an exchange. We chose a loveseat from a more reputable brand, and a refund for the remainder. We received the refund within a week. The delivery men came back, bringing the loveseat (which is perfect) and picking up the chairs, cheerfully helping to move things around in the room. Although they are expensive, Wolf periodically has decent sales, and I believe that doing business with a family-owned, high-end local store is the key to good service, at least in this case. My only complaint is that an out-of-date floor model caused this problem in the first place, something Wolf could avoid with a bit of effort. (NB: We paid with a credit card and did not obtain financing through Wolf.)

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.

We purchased furniture from Wolf and boy were we surprised! Surprised by the way their finance company shoveled on interest,fees and other charges. After paying over $3,000 to this company (Citi Financial) we paid the bill off with a another credit card from a reputable bank. I found it unbelievable to have paid $3,000 on a bill and then owe more than when I started! I have purchased furniture twice before and have never experienced anything like this loan sharking in my life.
If you buy from Wolfe either pay cash or put it on another credit card but DO NOT use their in house financing. You will be sorry.

1
★☆☆☆☆

We purchased furniture from Wolf and boy were we surprised! Surprised by the way their finance company shoveled on interest,fees and other charges. After paying over $3,000 to this company (Citi Financial) we paid the bill off with a another credit card from a reputable bank. I found it unbelievable to have paid $3,000 on a bill and then owe more than when I started! I have purchased furniture twice before and have never experienced anything like this loan sharking in my life.
If you buy from Wolfe either pay cash or put it on another credit card but DO NOT use their in house financing. You will be sorry.

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.

Wow! My husband and I looked at several other stores and couldn't find what we were looking for before going to Wolf Furniture. I had no idea the store was so nice. The selection is great. Brand names like Lazboy and Broyhill and the prices were very reasonable along with several great payment options to choose from. That fit right in to our household budget.
The sales person was very helpful. She even came to our house (for free!) to help me choose the perfect color scheme and style.
We love our new stuff. I'm a customer for life.

4
★★★★☆

Wow! My husband and I looked at several other stores and couldn't find what we were looking for before going to Wolf Furniture. I had no idea the store was so nice. The selection is great. Brand names like Lazboy and Broyhill and the prices were very reasonable along with several great payment options to choose from. That fit right in to our household budget.
The sales person was very helpful. She even came to our house (for free!) to help me choose the perfect color scheme and style.
We love our new stuff. I'm a customer for life.

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.

Wolf furniture is a pretty pricey store. They do have a large selection of furniture in many different styles and patterns to choose from though. The sales people attack you when you walk in the door. It's like a feeding frenzy of people trying to sell you something you really do not want or need. The quality of their merchandise is very high quality though. They also have very unique handmade furniture to choose from. Bed frames and coffee tables made of the finest woods and designed really well. They do deliver for an extra charge added on to the price of the item you purchase. Parking is plentiful and the store is never too busy so it's always easy to get around once inside ! great location too

2
★★☆☆☆

Wolf furniture is a pretty pricey store. They do have a large selection of furniture in many different styles and patterns to choose from though. The sales people attack you when you walk in the door. It's like a feeding frenzy of people trying to sell you something you really do not want or need. The quality of their merchandise is very high quality though. They also have very unique handmade furniture to choose from. Bed frames and coffee tables made of the finest woods and designed really well. They do deliver for an extra charge added on to the price of the item you purchase. Parking is plentiful and the store is never too busy so it's always easy to get around once inside ! great location too

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.

The new Wolfs has a lovely showroom, and the babysitting section is wonderful (and free!). The kids love it. Their prices are a little high, but we have managed to take advantage of some really great sales. In one case, we had a 50% off coupon they mailed us. When you first walk in the store, you usually get accosted by a salesperson, but that is probably true in most furniture stores. I had some major difficulty with the delivery of my bed last year. They showed up without the footboard (like I could use it that way!), and, since I had already disassembled my old bed, we had to sleep with the mattress on the floor for a while. They also replaced the headboard, which was slightly damaged. I offered to keep the slightly damaged piece if they would simply knock some money off the price, but all they were willing to do was repair or replace it. Why would I want it repaired when I could have it replaced?

4
★★★★☆

The new Wolfs has a lovely showroom, and the babysitting section is wonderful (and free!). The kids love it. Their prices are a little high, but we have managed to take advantage of some really great sales. In one case, we had a 50% off coupon they mailed us. When you first walk in the store, you usually get accosted by a salesperson, but that is probably true in most furniture stores. I had some major difficulty with the delivery of my bed last year. They showed up without the footboard (like I could use it that way!), and, since I had already disassembled my old bed, we had to sleep with the mattress on the floor for a while. They also replaced the headboard, which was slightly damaged. I offered to keep the slightly damaged piece if they would simply knock some money off the price, but all they were willing to do was repair or replace it. Why would I want it repaired when I could have it replaced?

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.

Wolf furniture is an extremely nice store with a great selection of really nice home furnishings.. But if you or just starting out or on a budget it is not the place for you. Very expensive prices for what you're getting. The employees are a bit overbearing as well. Almost like a pack of used car salesman jumping in for the kill. Parking is plentiful and the store is large. But i'd recommend looking for furniture at Target before i'd recommend Wolf furniture to any of my friends.

3
★★★☆☆

Wolf furniture is an extremely nice store with a great selection of really nice home furnishings.. But if you or just starting out or on a budget it is not the place for you. Very expensive prices for what you're getting. The employees are a bit overbearing as well. Almost like a pack of used car salesman jumping in for the kill. Parking is plentiful and the store is large. But i'd recommend looking for furniture at Target before i'd recommend Wolf furniture to any of my friends.

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.

This is a very nice store to purchase high end furniture from. If you have kids or cats I suggest you purchase at a less expensive store. The furniture is a bit pricey to just get ruined in the first year of ownership. The layout of the store is very pleasing ot the eye.

4
★★★★☆

This is a very nice store to purchase high end furniture from. If you have kids or cats I suggest you purchase at a less expensive store. The furniture is a bit pricey to just get ruined in the first year of ownership. The layout of the store is very pleasing ot the eye.

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.

We have basically purchased all of our furniture from Wolf's. They run excellent sales around the holidays and their free financing promotions make owning quality furniture even easier. We love the new store - it offers a kids area while we shop, and a larger selection than most stores around. I've never felt pressured to buy by the staff (unlike Value City where associates attack you when you enter the store) and the warranties make the true cost of ownership second to none.

5
★★★★★

We have basically purchased all of our furniture from Wolf's. They run excellent sales around the holidays and their free financing promotions make owning quality furniture even easier. We love the new store - it offers a kids area while we shop, and a larger selection than most stores around. I've never felt pressured to buy by the staff (unlike Value City where associates attack you when you enter the store) and the warranties make the true cost of ownership second to none.

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.

After loosing all our furniture, my family and I found ourself in need of all new furniture. We stepped foot in Wolf's on a Sunday afternoon with no intent to buy that day. We were just looking. The sales associate greeted us as soon as we walked in the door. We explained out situation, and what we were looking for. They sales associate, asked if she could take our oldest daughter to the "kids area" so we could have some time to look look around. We had to basically buy a whole house of furniture. Room by room we picked out exactly what we wanted. They selection was huge. There was so much to choose from, in so many price ranges. After 2 hours of shopping, we sat down with the sales associate and signed all the papers. The delivery was set up for a week later.

When the delivery day finally came, they called me to set up a tow hour delivery window. They young men that delivered carefully brought all the furniture up three flights of stairs with out any complaining. Then they carefully assembled and placed every piece of furniture exactly where I wanted it. They didn't even complain when I had them change the pieces around.

If and when I need new furniture(hopefully not any time soon) I will not hesitate to go back to Wolf's Furniture.

PROS: Great Customer Service, Good quality furniture, Good selection
CONS: Prices can go a bit high

5
★★★★★

After loosing all our furniture, my family and I found ourself in need of all new furniture. We stepped foot in Wolf's on a Sunday afternoon with no intent to buy that day. We were just looking. The sales associate greeted us as soon as we walked in the door. We explained out situation, and what we were looking for. They sales associate, asked if she could take our oldest daughter to the "kids area" so we could have some time to look look around. We had to basically buy a whole house of furniture. Room by room we picked out exactly what we wanted. They selection was huge. There was so much to choose from, in so many price ranges. After 2 hours of shopping, we sat down with the sales associate and signed all the papers. The delivery was set up for a week later.

When the delivery day finally came, they called me to set up a tow hour delivery window. They young men that delivered carefully brought all the furniture up three flights of stairs with out any complaining. Then they carefully assembled and placed every piece of furniture exactly where I wanted it. They didn't even complain when I had them change the pieces around.

If and when I need new furniture(hopefully not any time soon) I will not hesitate to go back to Wolf's Furniture.

PROS: Great Customer Service, Good quality furniture, Good selection
CONS: Prices can go a bit high

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.

Wolf Furniture is a bit on the pricey side, but they run decent sales. The showroom is attractive -- not cluttered -- and the salespeople will leave you alone if you don't seek them out. They always seem to have a doorbuster of some sort that's really cheap, such as lamps marked down from $120 to $40. They have a play area where you can drop off the kids while you shop, and free fountain sodas are provided in the lounge.

PROS: Children's play area; attractive showroom.
CONS: Expensive.

4
★★★★☆

Wolf Furniture is a bit on the pricey side, but they run decent sales. The showroom is attractive -- not cluttered -- and the salespeople will leave you alone if you don't seek them out. They always seem to have a doorbuster of some sort that's really cheap, such as lamps marked down from $120 to $40. They have a play area where you can drop off the kids while you shop, and free fountain sodas are provided in the lounge.

PROS: Children's play area; attractive showroom.
CONS: Expensive.

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