I have been going here for 2 years and though it is overpriced, when you find a stylist you like it is hard to leave so I stayed. I drop about 200-300 each visit on my cut, color and highlights. I received a coupon for a free cut in March with any color process so I scheduled an appointment and stated that I wanted to take advantage of the offer. The girl who confirmed my appt 2 times before the date never told me to print the offer out and I (being a rather busy person) overlooked the request to print out the email which contained the offer. When they wanted to change me to $60 haircut (good haircut but I could get the same for $35.) I reminded them of the offer. The nasty receptionist said that she'd be fine if I never come back again and that she would not honor the offer. Really? You are willing to loose a 200-300 per service customer over YOUR 60 email offer that YOU sent me in my email box during these economic times? All that processing must have gone to your head. Unfortunately as hard as it is to break up with a good hair dresser, that rude, ill- customer service front desk girl just lost a good customer/tipper.
I had a great experience with Brocato's. The stylist really listened and gave me a fantastic cut and color. She also gave me terrific tips on how to take better care of my hair. Of course that involved buying rediculously expensive products but it was really worth it. I'm only giving 4 stars though because it was INSANELY expensive. I walked out with a highlight and cut for the grand total of $350. And that didn't include the products! I feel really ripped off.
Although Brocatos Studio of Hair has talented hair stylists as the name suggests, their best-kept secret is the on staff Master Aesthetician, Evelyn. I??ve never experienced a more pleasurable and relaxing facial?and with radiant results! She also offered me amazing advice for how to care for my skin daily. She explained why my skin acts the way it does (I would get annoying bumps on my forehead--since college), and she told me on how to get rid of them--(They are gone now!). Unfortunately, I reside out of state right now, but my parents are still in MD, so whenever I am in MD, I set up an appointment! I really haven??t found another aesthetician with a knack for skincare like Evelyn at Brocatos! I highly recommend her for the novice and seasoned individual looking to improve their skin.
I have been going to this studio for more than 4 years and have had a fantastic service consistently. Especially Gina is my fav. hair stylist. She is very good at her job and always dedicated to giving an excellent service. Now I live in VA however still go there once in a while for a hair cut...Unluckily, I wasn't able to find such a service in VA yet. Good job guys!!!
Kristyn does my hair and she ALWAYS does a great job. She also always does exactly what i ask and doesn't try to do whatever she wants. She's friendly and makes you feel comfortable. She does my cut and color, and i'm always very pleased with what she does. I would highly reccomend her and make sure you ask for her when you go to Brocato's!
Pros: great color, great cuts
Kristen did a great job! She tool my hair from black to blonde and gave me a great cut. She was very careful and did not rush. Great job!
I moved downtown from the county and asked a few of my friends if they knew of a great place for a haircut and highlights. One of my friends recommended Brocato's. I just called in and asked if any of the stylists had any openings. I was lucky and got Kristyn D. I sure did luck out! I know have my go to girl and she does such a great job!
Everyone at the studio has been so nice. The studio is very hip and colorful. There is always something to look at! I also LOVE the fact that they are open 7 days a week. I don't have the luxury of having a flexible work schedule, so to have advantage of Saturdays AND Sundays is amazing! My old stylists only worked like 4 days a week and I could NEVER get an appointment.
If you're looking for a new hair stylist...call and ask to have Krystin D do your hair...or any of the stylists really!
Pros: Prices not out of control & amazing hair sylists
Cons: Sometimes it gets really hot in there!
Okay, I'm not what you'd call "good" with hair. I'd be happy most days to leave the house with my hair looking relatively straight - and I have an album of so-so looking photos to prove it.
But I have to give my stylist Kristyn at Brocatos a lot of credit. She has definitely taken my hair up a notch. She helped me find the best color to hide my grey and touch it up with gloss and conditioning treatments so that it looks awesome every day with virtually no effort on my part.
Plus, she's a whole lot of fun to spend an hour or so with while the color sets.
The services at Brocatos are quite affordable - I have paid a whole lot more for not as good of a haircut. The attention they give each one of their clients is superb.
I am definitely a fan. If you live in Baltimore and need some hair help, check out Kristyn at Brocatos!
It is hard to find a place where you can go and feel welcome at all times. The atmosphere is very upbeat and positive, but yet you feel relaxed and at home when you are there. Choose a style, cut, color and/or person, if necessary (but not, because they all know what they are doing), and leave feeling and looking like a million dollars!
In this day and age, the economy, you want to have something to look forward too, and someone and something to make you feel your very best and BROCATOS is the place.
I attribute all of the wonderful contributions to Ellen. She is obviously on top of her game, knows how to run a business, treats her employees as she would like to be treated and stays on top of the latest trends and may set some of her own, her and her staff. NO BETTER PLACE TO GET PAMPERED!
Pros: Most Knowledgable and Classiest Hair Salon
It has taken me years to finally find someone I trust completely to cut & color my hair! Diana is amazing! She communicates well and I am always confident she understands what I want. I always used to be nervous how my hair would look every time I got a cut, not anymore. She offers friendly tips for helping me keep my hair healthy and helping me grow it out. I would be lost without her.
Pros: Friendly atmosphere and free parking
If you want beautiful hair colour, you must ask for Mimi at Brocato's Studio. The atmosphere is supremely relaxing. Mimi is charming and interested; she is thorough and listens and takes into account skin tone and face shape. She is happy only if you are with your hair colour;; I must say when she did my colour, I was amazed to feel the shine, softness and the unbelievable depth of colour. Truly a great experience, and truly, Mimi is the diva of hair colour. I strongly recommend her. I never had so many compliments about my hair !
I walked into Brocato's Hair Salon, after being referred there by a friend. She had told me she went there, spent several hours there, and came out looking like a movie star. I had to see for myself. I was not disappointed. The stylist who took care of me, and I mean REALLY took care of me, was Mimi. She understood exactly the look I was going for, and mixed and applied the color perfectly.
For those of you who were disappointed with your service, here's a tip. If you're going to verbally thrash someone on the internet, the entity that links the world together, and potentially DESTROY someones career, you need two things.
1. Accurate information.
2. Remedial English, as yours is about as "hainous" as it gets.
Great salon, and I thoroughly recommend it to anyone who wants to walk out those doors looking young and fresh.
Pros: Gifted Stylists, Great Atmosphere, Excellent Service.
I have had my Hair Extensions done many timesand I was refered to Mimi at Brocatos Studio Of Hair Design last month. I was floored, the system and hair used was of the highest quality. Mimi was so welcoming and tended to my every need. My hair is about shoulder length. When I left my hair was looking like something out of W Magazine. I am sooooo pleased with the service and work that I would reccommend my friends. My previous extension service took 5 hours.....Mimi did it in Two and a half, and her work was immaculate. Thank you Mimi, I look and feel great:)
Pros: Best Hair Extension Service
I went to Brocatos to get cut and color, and it was amazing! Kristyn was my stylist, and she really took the time to ask the right questions, and gave a beautiful outcome. She was very thorough, and was worth every penny! I will definatley be coming back!!!!
Pros: Great Service
After a tragic hair color experience at a Salon in Columbia, which left my hair broken and my scalp blister four months before my wedding, Brocato's fabulous Medical Esthetician, Evelyn referred me to Diana. When I first meet Diana she thoughtfully listened to my story and assured me that she could help me and that my hair would be beautiful for my wedding day.
Diana paid exception attention to detail as she highlighted my hair. When I left that first visit my hair color was perfect. The day of my wedding the stylist who did my hair remarked that the color of my hair is what made my hair so outstandingly beautiful. The contrast of the highlights and the perfection of the job made my up-do fabulous. I had so many compliments on my hair that day.
I then returned to Diana after my honeymoon to have the wedding hair cut off! I brought in pictures of what I wanted. She was the first stylist who was realistic with me and told me that unless I spend hours with my hair it wouldn't come out like the picture. I was so appreciative of this feedback because of this I wasn't disappointed once the cut was finished. She gave me a great cut with the essence of the style I had picked out and again paid great attention to detatil. My new cut is easy to style and it looks get with my face shape. I will continue to go to Diana for all my hair styling needs, she is awesome.
Pros: Excellent Stylist and a Fun Trendy Salon
Cons: I have to drive from Columbia:(
Jenna at Brocato's has been highlighting and cutting my hair for almost a year. She was referred by my sister, who raved, and suggested that I make an appointment. I was looking for someone new anyway?..She listens and provides exactly what I ask for. I used to prefer saran for highlights. Jenna was the first to achieve the same "closeness" with foil. My cut is basic; however, stylists in other places have screwed it up. I am always pleased with her cut and blow-dry. She is very sweet and seems to always be in a good mood. At times, I am not one to be chatty in the chair. If I am not talking, she is not bothered. She goes about her business. This is a plus for me. My 14 year old daughter has beautiful, thick, slightly wavy hair that most girls would die for. She hates it of course. Jenna has cut it twice and she is the only stylist my daughter says makes her like her hair! Gotta love that, since it is so hard to please a 14 year old girl. We have both had great experiences with Jenna and will highly recommend her to anyone. With its friendly environment, competitive prices and stylists like Jenna, Brocato??s is a great place to go.
Pros: friendly, fun atmosphere, convenient parking
Cons: not close enough to home
My experience has always been positive and I have never received so many compliments on my cut and color! I am always able to get an appointment and they will do their best to fit me in (or my son in) if they are booked. Mindi does my hair as well as my sons hair and she is wonderful - i have referred many people to her and they have all been happy.
I have also enjoyed waxing and facial services there - the products they use are very gentle for someone with sensitive skin.
I highly recommend them!
Pros: Parking, many services offered, good customer service
I used to be a fan of Brocatos but lately they have gone WAY down hill. The last few times I've gone I've had horrible customer service. The last time I went in, I went in for a few face framing highlights... which turned out to be massive streaks of blonde all over my face. I had dark hair and the stylist didn't process my hair long enough. It turned an ugly orange color and looked AWFUL. The stylist knew she screwed up and told me to come back in... in a week.... HOW RUDE??? I understand these things may happen so I didn't freak out..and I had a good relationship with my stylist... but it took going back 3X IN 3 WEEKS! AND THEY CHARGED ME A FEE EVERY SINGLE TIME I WENT! Being the nice person I am, I paid them and took my business to Phillip Michael in Fed Hill. He did an amazing job and fixed it for me. This place is awful and has terrible customer service. They don't back their work... and if you are paying 300 bucks for a cut and color seriously go somewhere else....
Pros: nearby parking
Cons: awful customer service, expensive - not worth it
Absolutely Horrible!!! Worst haircut EVER!!! I normally go to another nearby salon, but I had heard good things about Brocato's and decided to try it for a color and trim before my vacation. My stylist was Mimi who is very sweet and friendly but is obviously a VERY inexperienced stylist. The color turned out okay except for the fact that I left the salon with brown dye all along my hairline and on my forehead and ears! The cut was supposed to be a TRIM to cut the split ends and that was all, my hair is already short and I've been trying to go it long. Well obviously Mimi does not understand the meaning of trim b/c she decided to do a complete haircut which I never discussed with her or asked for!! She cut horrible layers into my hair at eye level all around my head (it now looks like I'm growing out thick 1980's bangs) and left the longest length above my shoulders...she then "thinned" my hair so much that it now looks like I literally have thinning hair. Anyway after she finished her horrible cut, she must have realized what a disaster she created b/c she asked with pleading eyes "do you like it?" and then proceeded to tell me that if I decide to make the "layers" into bangs she would do it for free and that she also does extensions! Well needless to say i did not take her up of her offer and instead paid my $175 and called my normal stylist, who told me to come in. Upon seeing my new haircut, my stylist at Spa Sante told me that I had the "most jacked-up haircut she had seen in years!" and whoever cut my hair 'really butchered it" Anyway she attempted to correct my hair but b/c it was cut so short couldn't do much, her advice wait 3-4 months before cutting again and then she could try to fix it. After paying another $85 for my corrective haircut I am now stuck with a horrible, embarassing haircut, out almost $300 and absolutely HATE my hair!!! Don't go to Brocato's if you value your hair!!
Pros: parking at safeway
Cons: inexperienced stylist, poor technique, ignoring consultation
I made an appointment at Brocato's at the last minute while visiting Baltimore from NYC and was thoroughly pleased with my experience. I saw Brittny for hi lites and a trim, and she did precise, subtle work on my color and really took into account my concerns.
I've been to this salon 3-4 times and loved my stylist. However I won't be back because I was completely ripped off this last time. I scheduled a cut/blowdry and. I had also asked for my hair to be put up for an evening affair. The stylist used a few pins and gel/hairspray and this took about 15 minutes. No curling, setting, etc..The entire appt lasted just under an hour. My bill was $140- ($60 for the cut/blowout and $80 to put my hair up!.) Had i known this I would have gone elsewhere- which I now plan to do. . They should charge accordingly- this was no $80 updo, believe me.
Cons: Not worth the price
Being in the computer technology field I often find myself tired of the hectic pace that living in the fast lane/rat race delivers day in and day out. Some days I just feel worn out, fed up, exhausted and it starts to show on my face and my skin. That?s when I know I need to book a facial with Evelyn Frank at Brocatos Studio of Hair Design in Baltimore. Evelyn gives me a break from the real world-her facials are amazing.
Evelyn is impeccably groomed, warm and friendly. She is a stickler for cleanliness and sanitation. She keeps a clean table and washes her hands before she begins touching your face. Evelyn's aesthetician area in the salon is a very comfortable, soothing, calm and relaxing space.
I always ask Evelyn for her advice and do not pick which facial I will have, she?s a professional and one look at my skin she knows exactly what it needs. Normally she cleans any makeup off (If I wear any to the treatment) follows it with steam, exfoliation, extraction, a few creams, a mask or peel and massage.
I travel frequently for work , on airplanes, in different climates and this shows up on my face in the form of dryness, some fine lines and little red spots here and there-Evelyn knows exactly how to get rid of those dead skins cells, evens out my skin tone and moisturizes my face so it feels like completely new skin. The results are astounding. No dry spots! Even though you leave barefaced (no makeup) your skin will look incredible. I use the moisturizers and eye cream at home and ask Evelyn her advice on home skin care. If you follow the at home routine in conjunction with the monthly facials you will love the outcome, I love that my skin looks fresh and clean Make an appointment, you will be delighted with the results!!
Pros: Ambience, Parking, Service
I just had a haircut with Jenna at Brocato's salon (my first visit) and I couldn't be more pleased! Jenna was an absolute delight and I am not exaggerating when I say that she has given me by far the best hair cut I've ever had (and I'm going on 32yo so I've had a lot of haircuts lol). I highly recommend her and I will most certainly be returning. Thank you Jenna!
Pros: Quality of service (cut)
Evelyn does an exceptional job! She is professional and personable, with a calm and easygoing style that is instantly relaxing and reassuring. I've had the most pleasant waxing experience ever at Brocato's and highly recommend Evelyn.
Although Brocatos Studio of Hair has talented hair stylists as the name suggests, their best-kept secret is the on staff Master Aesthetician, Evelyn. I?ve never experienced a more pleasurable and relaxing facial?and with radiant results! She also offered me amazing advice for how to care for my skin daily. She explained why my skin acts the way it does (I would get annoying bumps on my forehead--since college), and she told me on how to get rid of them--(They are gone now!). Unfortunately, I reside out of state right now, but my parents are still in MD, so whenever I am in MD, I set up an appointment! I really haven?t found another aesthetician with a knack for skincare like Evelyn at Brocatos! I highly recommend her for the novice and seasoned individual looking to improve their skin.
Pros: Service, Knowledgable Staff, Location, Parking
Moved to Baltimore almost 3 years ago and was still in search for good salon -- read the reviews and decided to take a chance with Brocato's. The salon was wonderful and I am MORE than satisifed with my haircut! Gina is great and I will definitely be back! I will not go anywhere else!
Pros: Skill, Parking, Atmosphere
Cons: Can't think of any!
Having moved to Baltimore just over a year ago I had the hardest time trying to find someone that could give me a proper haircut and color. Well, I happened to be shopping at Safeway and I just happened to see this place - and now, as long I'm living nearby - this is my place! Everyone there is helpful and nice. They even gave me some wine while I was waiting for my color to set. After a long day of work I couldn't have been more pleased. The prices are to be expected, not cheap but not too expensive. Either way, you really get what you pay for here.
Pros: Great location and atmosphere
Cons: I was convinced to spend $26/bottle on shampoo.. BUT I do love it and I'll buy it again.
Brocato's people are friendly, helpful, attentive & give good cuts. Prices are reasonable. The place is run efficiently, and it is easy to get an appointment at short notice. No pressure to buy product. Kind of cool interior decor that avoids rain forest kitsch (but just)
Although I must say that once you've entered this mystical land of Brocato's you'll find yourself pampered and relaxed while one of the male or many females work wonders on your hair. F A B U L O U S
My stylist has got to be one of the best hair magicians in the entire planet, this aside from the fact that Kenny has been voted Baltimore's best Hair Colorist a few years back.
I have followed Kenny since 1991 to get the perfect hairstyle as well as star treatment every time I go.
Bravo to Brocatos for adding this fine addition to their staff, now all they need to do is add him to their web-page as a Master Cosmetologist.
Pros: The enviroment is whimsical
Cons: None that I can think of
i was just in town for the weekend, a wedding for a college pal, and had no plans for changing my hairstyle, but like always, i ran out of time to get my hair my hair done. i didn't want to attend looking like a mess. while exploring canton, I stopped in at starbucks to get a little jolt of caffeine. while waiting in line, my little eye spied a barber pole. i decided to walk over and check things out. when i walked in i was struck by the interesting design, i thought to myself that this is no ordinary shop. i asked the receptionist if they had time to fit me in , she clicked away at her computer and said that they had time and then asked me if i wanted a glass of water, cup of coffee, or even a glass of wine, while i waited. while sitting, i did notice a little sign that said if you were 5 minutes or more late that you would need to reschedule.........it sounded like they meant business, but they knew what they were doing. the stylist came out, and introduced himself and took me back to his station. he let me know that the decor was not a copy of the rainforest cafe, but of an alice and wonderland theme and then launched into a consultation. i told him i was in town for a wedding and just needed my highlights touched up and a trim. the stylist suggested high and low lights, since my hair kept fading, to give my hair "depth" as he called it, and when it came to the cut, he suggested some texturizing and a slight change in the layers and it would make my hair fuller without taking away too much length. everyone their was friendly, the boss was even there doing shampoos, no less. the stylist told me that the shampoo person went home not feeling well and the owner offered to come in and help out. while processing, i noticed the parade of cute guys walking their dogs near the shop on a patch of grass outside the widows. when all was said and done, i ended up with what felt like a new head of hair. treat yourself and check it out
Pros: parking was good, no cookie cutter styles, everyone looked different
Cons: since they book clients so tight, you CANNOT be late
Based on previous reviews, I made an appointment for a haircut. I was VERY disappointed. The stylist was decently courteous, however, the staff seemed very distant and not friendly. They weren't even friendly towards each other---rather cold towards one another. The cut was a disaster and I don't understand how it could be worth $60. I don't think the stylist knew what he was doing. The left and right sides are not even the same length!!! Isn't that a haircutting basic??
The conversation was nice, but I don't pay for conversation. I usually get haircuts in larger cities and have always received professional service as well as worked with stylists who are skilled---also ones who listen to their clients regarding what they want done. I will never go back.
Cons: Everything else!
I received a full highlight and haircut at Brocatos last week and have never been more pleased. The staff was friendly, decor was top notch and I had a glass of wine to calm down from my busy week. It was the only hair salon that I have ever been to that made my visit completely about ME! If you are a professional like myself you must visit this salon!
Those guys are very friendly...They do great work. I've told people that I know, Picky people about Brocato's..And they always do a great job and the people I sent are very pleased. They continue to return..
Pros: Skilled people, Vibe, Service
I guarentee you've never seen anything like it. Definately not just for chicks, although mucho hotties were there when I was..Staff cute too! Amazing how they walk in, even better when they leave. It's like one of those reality shows. Cool place, great old building, (some kind of can factory) friendly staff (not phony) and customers. In safe artsy area Canton. Very talented crew working. You know when you change hair places and walk in for the first time, its like this dread...not here! Walked in, was greated..no show and dance put on, felt at home. Everyone was nice to this nerd!
I never looked so great. Worth every penny. I'll be back
Pros: people, atmosphere, price
Cons: really none
The staff is very friendly and made me feel comfortable.
Pros: great decor, good parking, great staff