Flowers By Bauers & Greenhouse

★☆☆☆☆
If We List It, We Deliver It!
  • 1110 Baldwin Mill Rd

    Jarrettsville, MD 21084

    Map & Directions
  • 410-692-5141

About Flowers By Bauers & Greenhouse

Categories
  • Florists
  • Gifts & Novelties
  • Gift Baskets
  • Wedding Planners
Details
  • Gift Baskets
  • Wedding Supplies
Hours
M-Sa 9am-7pm, Su Closed
Emails
  • bauers@mindspring.com
Phones
  • Toll Free (800-254-7650)
Payment Options
  • American Express
  • Cash
  • Diners Club
  • Discover
  • MasterCard
  • Visa
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I ordered a very specific arrangement of all white lilies. Bauers substituted the flowers, using NO lilies, without calling me and giving me a chance to order something else or use another florist. I realize florists sometimes don't have what you want, but I had called to place the order and specifically asked for an arrangement of all white lilies. I've had florists ask me about substitutions before, but I've never had a florist unilaterally decide that I will accept a completely different arrangement. When I complained about it, they refused to honor their guarantee, which is clearly spelled out on their website. They told me I should just accept an apology, and when I pointed out their satisfaction guarantee, I was told they wouldn't honor that. They said a 20% discount is the best they will do. Unbelievable. This wasn't a "close enough" spring bouquet vs. another spring bouquet...it's either a white lily or it isn't...but they won't honor their guarantee.

1
★☆☆☆☆

I ordered a very specific arrangement of all white lilies. Bauers substituted the flowers, using NO lilies, without calling me and giving me a chance to order something else or use another florist. I realize florists sometimes don't have what you want, but I had called to place the order and specifically asked for an arrangement of all white lilies. I've had florists ask me about substitutions before, but I've never had a florist unilaterally decide that I will accept a completely different arrangement. When I complained about it, they refused to honor their guarantee, which is clearly spelled out on their website. They told me I should just accept an apology, and when I pointed out their satisfaction guarantee, I was told they wouldn't honor that. They said a 20% discount is the best they will do. Unbelievable. This wasn't a "close enough" spring bouquet vs. another spring bouquet...it's either a white lily or it isn't...but they won't honor their guarantee.

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Message from Flowers By Bauers & Greenhouse

Our 100% satisfaction guarantee is our personal commitment to creating long term relationships with our customers. Your satisfaction is our number one priority, not just because it's our job, but because we care.


We chose only the freshest highest quality flowers and our shop has a professional and caring staff to serve all your floral needs. Your gift will arrive beautifully presented and personalized with your message.. Cookies|Stargazer Lilies|Baskets|Topiaries|Thank You Gifts|Geraniums|English Garden Flowers|Gerbera Daisies|Crystal Vases|Custom Arrangements|Funeral Flowers|Terrariums|Orchids|Daisies|Silk Flowers|Wedding Flowers|Wreaths|Gladiolus|European Flowers|Gifts|Exotic Flowers|Balloon Bouquets|Gourmet Baskets|Sunflowers|Collectibles|Narcissus|Stuffed Animals|Freesia|Candies|Seasonal Blooming Plants|Greeting Cards|Wildflowers|Fruit Baskets|Dried Flowers|Herbs|Hydrangea|Lilies of the Valley|Easter Lilies|Plants|Chrysanthemums|Potted Flowers|Bamboo Plants|Christmas Bouquets|Bonsai|Bulbs|Roses|Lisianthus|Centerpieces|Oriental Arrangements|Candles & Candleholders|Chocolates|Hyacinth|Irises|Flowers|Cacti|Men's Gifts|Gardenias|Snapdragons|Artificial Flowers|Mother's Day Bouquets|House Plants|Rose Bouquets|Miniature Roses|Silk Flower Arrangements|Boutonnieres & Corsages|African Violets|Carnations|Baby Gifts|Azaleas|Poinsettias|Vases|Daffodils|Long Stemmed Roses|Fresh Cut Flowers|Flower Arrangements|Sympathy Bouquets|Dish Gardens|Flower Baskets|Balloons|Hibiscus|Lilies|Party Decorations|Church Flower Arrangements|Spring Flowers|Corporate Gifts|Wholesale Flowers|Crysanthemums|Tropical Plants|Tulips||Delivery Services|Phone Orders|Shipping|Weddings

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Key Points

  • If We List It, We Deliver It!
 

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