Routzahns

★★★☆☆

About Routzahns

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  • Appliance Repair

Home & Garden

Home & Garden
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3.0 2
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I have had an absolutely awful experience with this "business"- the whole thing is a scam.

I just got a call from someone named Ashley from the company saying that the couches I ordered had shipped.

I was shocked to hear from her at all since the newspapers reported they were out of business- the sign in front of the building said they were closed, they were not returning any phone calls for 9 days now, their product did not arrive when promised, and their name was taken off the building.

When I said I don't need these couches anymore which are now 1.5 weeks after they were supposed to be delivered and over a week since I left multiple messages, over a week since they confirmed they were out of business, she told me they can't be cancelled- all sales are final and there are no refunds.

She claims they are not and never were out of business, just that they were relocating. When I asked for a manager I was told they are all "in meetings". When I told her I have disputed this with my credit card she told me there was no use in continuing the conversation as it's not between my cc company and me.

I tried asking how a company that went out of business, didn't return calls for over a week, and which told me they were out of business when I actually went to their store, could possibly try to tell me that they can't cancel an order now, and again was told she won't continue the conversation.

Stay away!!!!

1
★☆☆☆☆

I have had an absolutely awful experience with this "business"- the whole thing is a scam.

I just got a call from someone named Ashley from the company saying that the couches I ordered had shipped.

I was shocked to hear from her at all since the newspapers reported they were out of business- the sign in front of the building said they were closed, they were not returning any phone calls for 9 days now, their product did not arrive when promised, and their name was taken off the building.

When I said I don't need these couches anymore which are now 1.5 weeks after they were supposed to be delivered and over a week since I left multiple messages, over a week since they confirmed they were out of business, she told me they can't be cancelled- all sales are final and there are no refunds.

She claims they are not and never were out of business, just that they were relocating. When I asked for a manager I was told they are all "in meetings". When I told her I have disputed this with my credit card she told me there was no use in continuing the conversation as it's not between my cc company and me.

I tried asking how a company that went out of business, didn't return calls for over a week, and which told me they were out of business when I actually went to their store, could possibly try to tell me that they can't cancel an order now, and again was told she won't continue the conversation.

Stay away!!!!

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.

wow!! I love going to this store. there is something for everyone. almost my whole apartment is furnished by them. when my parents asked me where i wanted furniture from i didnt have to think twice. they are quality plus value all in one.

5
★★★★★

wow!! I love going to this store. there is something for everyone. almost my whole apartment is furnished by them. when my parents asked me where i wanted furniture from i didnt have to think twice. they are quality plus value all in one.

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