I have taken my Gibson, my only acoustic, the one I make money using, to John Thurston and have always gotten first-rate service. Once, I had an unusual buzz and after looking it over and talking to me for twenty minutes, he told me it didn't need anything and put lock-tite on some nuts that were inside the body. It turned out it was a humidity-related problem.
My point is, I'm not one of "his guys" and he probably wouldn't know my name without looking me up in his file. He treated me ethically and not incidentally, does first-rate work.
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