Ann's Caning Svc

★★★☆☆
  • 4613 Elsrode Ave

    Baltimore, MD 21214

    Map & Directions
  • 410-444-6229

About Ann's Caning Svc

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The first reviewer doesn't know what they are talking about. Ann's Caning Service is a furniture repair place not a flower shop! Ann does great work, fast and for little money.

2
★★★★★

The first reviewer doesn't know what they are talking about. Ann's Caning Service is a furniture repair place not a flower shop! Ann does great work, fast and for little money.

Pros: Great work for a great price

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Absolutely Horrific experience. I am in the service industry, so I expect A service. I was looking for a flower shop nearby my wife's workplace. This place was right around the corner. So, as I was putting the order in, the lady had such a hard time understanding english that she had to put on another girl who spoke better english. The new girl took the information, but then put the original girl on. She couldn't understand nor speak English very well. She didn't take my name or phone number, but was happy to take my credit card number. Apparently, she delivered to the wrong address. When I called up to verify if it had been sent, the man on the phone told me to call back later, he was busy. I called back about 10 minutes later where I demanded an answer, and he told me that I told them the wrong address. I told him that they got the wrong address and he needs to send it out again. They did so, and the flowers arrived 5 hours after promised (There went the idea of the wife feeling special all day), and they weren't even her favorite flower (Daisy's), they were Roses... A half a$$ attempt at fixing something that was wrong. Then, they charged $22 for this service. Horrible.

A sweet moment turned into a horrible experience. They need to learn English, and learn how to understand it. They need to learn customer service skills. I hope this helps someone that is looking for good service - because you should avoid this place. Give your money to someone who knows english and can give you good service.

0
★☆☆☆☆

Absolutely Horrific experience. I am in the service industry, so I expect A service. I was looking for a flower shop nearby my wife's workplace. This place was right around the corner. So, as I was putting the order in, the lady had such a hard time understanding english that she had to put on another girl who spoke better english. The new girl took the information, but then put the original girl on. She couldn't understand nor speak English very well. She didn't take my name or phone number, but was happy to take my credit card number. Apparently, she delivered to the wrong address. When I called up to verify if it had been sent, the man on the phone told me to call back later, he was busy. I called back about 10 minutes later where I demanded an answer, and he told me that I told them the wrong address. I told him that they got the wrong address and he needs to send it out again. They did so, and the flowers arrived 5 hours after promised (There went the idea of the wife feeling special all day), and they weren't even her favorite flower (Daisy's), they were Roses... A half a$$ attempt at fixing something that was wrong. Then, they charged $22 for this service. Horrible.

A sweet moment turned into a horrible experience. They need to learn English, and learn how to understand it. They need to learn customer service skills. I hope this helps someone that is looking for good service - because you should avoid this place. Give your money to someone who knows english and can give you good service.

 

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