The Lube Center

★★★☆☆
  • 10007 Fields Rd

    Gaithersburg, MD 20878

    Map & Directions
  • 301-330-9860

About The Lube Center

Details
Hours
Mon- Fri 8am-7pm Sat 8am-6pm Sun 10am-4pm
2.5 2
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Every time I bring my 2000 Passat they claim my power steering needs to be flushed because it no longer is green. Since I recently had the PS flushed by the dealer I suspected something. It turns out that volkswagen uses a specific mineral oil (only sold there and online) in the PS and conventional PS fluid will ruin the system. Another time they wanted to change the pollen filter. Well he got it out, but couldn't put the new one in. I had to show him how to mount the filter on the frame and slide it in.
I think it is best to just do the oil change. Check the level when you get home and after a few days look where you park your car for leaks.

3
★★★☆☆

Every time I bring my 2000 Passat they claim my power steering needs to be flushed because it no longer is green. Since I recently had the PS flushed by the dealer I suspected something. It turns out that volkswagen uses a specific mineral oil (only sold there and online) in the PS and conventional PS fluid will ruin the system. Another time they wanted to change the pollen filter. Well he got it out, but couldn't put the new one in. I had to show him how to mount the filter on the frame and slide it in.
I think it is best to just do the oil change. Check the level when you get home and after a few days look where you park your car for leaks.

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The first time I went there I had my oil change there, I was pleased because the service seemed quick and easy. They "recommended" some additional service to be done but I declined. I didn't know anything was wrong until I opened my hood for other check up that I found out that The Lube Center neglected to close my cap. No one else has opened the hood since my visit with them so I was 100% sure that they were the one who didn't screw back the cap. I was due for my next oil change so I went there, and when I told them about how they failed to put the cap back, they didn't care at all. The technician just shrugged and walked away without a word! What I got from my second oil change was even more "recommended" some "extremely urgent" service than last time, that my car mechanic said is not so urgent. I also had to pay $15 to special order the cap that THEY lost from my car dealer. The coupon I used with them sure wasn't worth it. I wouldn't go back to them again.

PROS: Quick oil change and no appointment needed.
CONS: Incompetent Technicians and Poor Service/Attitude.

2
★★☆☆☆

The first time I went there I had my oil change there, I was pleased because the service seemed quick and easy. They "recommended" some additional service to be done but I declined. I didn't know anything was wrong until I opened my hood for other check up that I found out that The Lube Center neglected to close my cap. No one else has opened the hood since my visit with them so I was 100% sure that they were the one who didn't screw back the cap. I was due for my next oil change so I went there, and when I told them about how they failed to put the cap back, they didn't care at all. The technician just shrugged and walked away without a word! What I got from my second oil change was even more "recommended" some "extremely urgent" service than last time, that my car mechanic said is not so urgent. I also had to pay $15 to special order the cap that THEY lost from my car dealer. The coupon I used with them sure wasn't worth it. I wouldn't go back to them again.

PROS: Quick oil change and no appointment needed.
CONS: Incompetent Technicians and Poor Service/Attitude.

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More about The Lube Center

10 Minute Oil Change - No appointment needed! Quick & convenient, stay in your car. Sparkling clean site, low pressure, & complimentary refreshments. We use Mobil Clean oil for all services.

 

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