Sangamore Dry Cleaner

★★☆☆☆

About Sangamore Dry Cleaner

Hours
Mon - Fri, 7am - 7pm

Personal Services

Personal Services
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The ONLY reason for the single star is insiderpages! doesn't allow for zero stars and the seamstress is actually quite good. I've been using these cleaners for many years because for a long time it wasn't a drop-off cleaners. But the management has always been surly. The customer is seldom right. Now, they've damaged an expensive ski jacket at a remote location and will not engage in any conversation about compensation. No return phone call. No response to my letter. And this is now a drop-off only location. Equipment said to have been moved to Virginia. I also did some research and learned that in 2012 the company's articles of incoporation was "forfeited for failure to file property return for 2011." The articles were revived in January of this year. I intend to file numerous consumer complaints regarding the damage to my jacket and the lack of response.

1
★☆☆☆☆

The ONLY reason for the single star is insiderpages! doesn't allow for zero stars and the seamstress is actually quite good. I've been using these cleaners for many years because for a long time it wasn't a drop-off cleaners. But the management has always been surly. The customer is seldom right. Now, they've damaged an expensive ski jacket at a remote location and will not engage in any conversation about compensation. No return phone call. No response to my letter. And this is now a drop-off only location. Equipment said to have been moved to Virginia. I also did some research and learned that in 2012 the company's articles of incoporation was "forfeited for failure to file property return for 2011." The articles were revived in January of this year. I intend to file numerous consumer complaints regarding the damage to my jacket and the lack of response.

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This is not a good establishment. I brought three dresses in on Monday to have the hems let out. Which was not cheap -- $66 total. Went to pick them up with other cleaning on Saturday, got home and -- nothing had been done to them. Brought them back (30 minute round trip). They said they would get them done by Wednesday. Came on Thursday morning. They couldn't find them, I waited for 20 minutes, they were located, but hems still not let out (another 30 minutes wasted). I returned on Saturday, they gave them to me, only for me to discover that they had done alterations on only two of the dresses. But of course they didn't flag this for me, and apparently planned to keep the $22 they charged me unless I flagged it. The woman who runs the establishment -- Song Cho -- was incredibly rude and unpleasant. She offered no discount for any of the work, and seemed to think there was nothing uncommon in having a customer return twice unnecessarily, or being upset when it appeared there were dishonest business practices going on. At any rate, I won't be back, and have nothing good to say about the place. They need a crash course in customer service.

1
★☆☆☆☆

This is not a good establishment. I brought three dresses in on Monday to have the hems let out. Which was not cheap -- $66 total. Went to pick them up with other cleaning on Saturday, got home and -- nothing had been done to them. Brought them back (30 minute round trip). They said they would get them done by Wednesday. Came on Thursday morning. They couldn't find them, I waited for 20 minutes, they were located, but hems still not let out (another 30 minutes wasted). I returned on Saturday, they gave them to me, only for me to discover that they had done alterations on only two of the dresses. But of course they didn't flag this for me, and apparently planned to keep the $22 they charged me unless I flagged it. The woman who runs the establishment -- Song Cho -- was incredibly rude and unpleasant. She offered no discount for any of the work, and seemed to think there was nothing uncommon in having a customer return twice unnecessarily, or being upset when it appeared there were dishonest business practices going on. At any rate, I won't be back, and have nothing good to say about the place. They need a crash course in customer service.

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This Sangamore Cleaners (SC) is on of two in the shopping area, a better service than Bergmann, the one in the Safeway Supermarket.

SC does a good job in cleaning the clothes, they are careful in checking the clothes if there is any special spot that need some special treatment. Their price is a little high as there is no competition in the area.

One time I was asked by the service person, if I want to my clothes finish in the earlier date or later date. I thought the price is express price and regular price. So, I said to him to make it later date. Then I asked him if the price is the same. They said yes, and I changed my mind asking him to give me in the earlier date. However, he refused to change it as it has been entered in the computer systems. If I were him, I would give my customer a satisfaction by telling that he can make it the earlier date with no problem, and I can pick them up anytime.

PROS: Good work
CONS: over priced and thumbs down for customer service

3
★★★☆☆

This Sangamore Cleaners (SC) is on of two in the shopping area, a better service than Bergmann, the one in the Safeway Supermarket.

SC does a good job in cleaning the clothes, they are careful in checking the clothes if there is any special spot that need some special treatment. Their price is a little high as there is no competition in the area.

One time I was asked by the service person, if I want to my clothes finish in the earlier date or later date. I thought the price is express price and regular price. So, I said to him to make it later date. Then I asked him if the price is the same. They said yes, and I changed my mind asking him to give me in the earlier date. However, he refused to change it as it has been entered in the computer systems. If I were him, I would give my customer a satisfaction by telling that he can make it the earlier date with no problem, and I can pick them up anytime.

PROS: Good work
CONS: over priced and thumbs down for customer service

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