Shady Grove Auto Care

★★★★☆
39.1182 -77.1892
Map and Directions to Shady Grove Auto Care

301-987-8400

16001 Industrial Dr Ste B

Gaithersburg, MD

20877

Get Directions

About Shady Grove Auto Care

Hours
Mon - Fri, 8am - 6pm

Automotive

Automotive
More choices in Gaithersburg:
Resultset_next

Tony's Corvette Shop

7500 Rickenbacker Dr Gaithersburg, MD

Resultset_next

King Pontiac Buick Gmc

16200 Frederick Rd Gaithersburg, MD

4.0 11
Hi! Sign in to let us know how Shady Grove Auto Care was?
Write a Review
Reviews 1 - 11 of 11.
.

I just have to sing the praises of this auto shop...my car was kept there for over a week and a half and every time I called, John let me know as best he could what was going on with my car. It turned out to be quite a nightmare, with me picking up my car one time, and it didn't start. John refunded my money immediately. They kept it for a few more days and I was able to pick it up again...this time, within 24 hours it had died again. John helped me get the car towed back to the shop, and the next day with a new alternator installed it was ready to go. I had questions about being charged twice for an unfixed issue, and John allowed me to take my car without payment so that he could do some research. Unfortunately, I was told that the whole amount was due, which I had a hard time understanding, since the issue was not solved the first time. I then spoke with Dave, the owner, who agreed with me and advised that I was indeed paid in full with no further payment required. These are the type of people you want working on your vehicle. John never charged me for work that was not done, he was honest in telling me what the issues were and what it might mean for my pockets. Dave was more than understanding and really listened when I explained my position regarding payment. At the end of it all, I feel as though not only did I receive exceptional service even with all the issues, I felt as though they respected me and went above and beyond anything I could have asked for. My car was returned to me washed, and running wonderfully. I will be using them again, I will be recommending them to anyone I know and am proud to give this shop a 5 star rating. It is one thing to have car problems, it is another to have the shop you take it to go through it with you and actually CARE what the outcome is. This shop is one of a kind in my opinion...no need to look anywhere else, no need to shop prices, they put their best out there and stand behind everything they do. I just can't thank them enough!!

5
★★★★★

I just have to sing the praises of this auto shop...my car was kept there for over a week and a half and every time I called, John let me know as best he could what was going on with my car. It turned out to be quite a nightmare, with me picking up my car one time, and it didn't start. John refunded my money immediately. They kept it for a few more days and I was able to pick it up again...this time, within 24 hours it had died again. John helped me get the car towed back to the shop, and the next day with a new alternator installed it was ready to go. I had questions about being charged twice for an unfixed issue, and John allowed me to take my car without payment so that he could do some research. Unfortunately, I was told that the whole amount was due, which I had a hard time understanding, since the issue was not solved the first time. I then spoke with Dave, the owner, who agreed with me and advised that I was indeed paid in full with no further payment required. These are the type of people you want working on your vehicle. John never charged me for work that was not done, he was honest in telling me what the issues were and what it might mean for my pockets. Dave was more than understanding and really listened when I explained my position regarding payment. At the end of it all, I feel as though not only did I receive exceptional service even with all the issues, I felt as though they respected me and went above and beyond anything I could have asked for. My car was returned to me washed, and running wonderfully. I will be using them again, I will be recommending them to anyone I know and am proud to give this shop a 5 star rating. It is one thing to have car problems, it is another to have the shop you take it to go through it with you and actually CARE what the outcome is. This shop is one of a kind in my opinion...no need to look anywhere else, no need to shop prices, they put their best out there and stand behind everything they do. I just can't thank them enough!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

John was working on my vehicle. He was very professional about everything, did his job well and did so promptly. I was very much impressed!

5
★★★★★

John was working on my vehicle. He was very professional about everything, did his job well and did so promptly. I was very much impressed!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

These guys know their way around vehicles! Very pleased with the knowledge of both service advisors- Tina and John are both pleasent and helpful. The body shop was able to reattached a molding and repair my antenna while I was there to have my car serviced. How nice it is to find a honest shop these days! Great work and very reasonable prices. My shop for life!

5
★★★★★

These guys know their way around vehicles! Very pleased with the knowledge of both service advisors- Tina and John are both pleasent and helpful. The body shop was able to reattached a molding and repair my antenna while I was there to have my car serviced. How nice it is to find a honest shop these days! Great work and very reasonable prices. My shop for life!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to Shady Grove Auto Care for the first time last week because it came so highly recommended from all my co-workers. I am so happy to have found an honest shop that does great work. I would recommend Shady Grove to anyone that needs service or body work.

5
★★★★★

I went to Shady Grove Auto Care for the first time last week because it came so highly recommended from all my co-workers. I am so happy to have found an honest shop that does great work. I would recommend Shady Grove to anyone that needs service or body work.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In the past I took my 2001 Mercury to dealers, independent mechanics, and places like Jiffy Lube for service, and I always felt ripped off. At first, I couldn't believe that Shady Grove Auto Care hadn't found more to fix on the car. In addition, they looked at my husband's car for no charge. I highly recommend them for their mechanical work and I think that they are very honest.

5
★★★★★

In the past I took my 2001 Mercury to dealers, independent mechanics, and places like Jiffy Lube for service, and I always felt ripped off. At first, I couldn't believe that Shady Grove Auto Care hadn't found more to fix on the car. In addition, they looked at my husband's car for no charge. I highly recommend them for their mechanical work and I think that they are very honest.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They do great work and they only do the work that needs to be done.
They never ADD stuff .. only subtract if they don't think something extra needs to be done.
The manager is a Christian and it's obvious in how he deals with you.
Polite, honest, and VERY knowledgeable in what is going on with your car.
I highly recommend them!

5
★★★★★

They do great work and they only do the work that needs to be done.
They never ADD stuff .. only subtract if they don't think something extra needs to be done.
The manager is a Christian and it's obvious in how he deals with you.
Polite, honest, and VERY knowledgeable in what is going on with your car.
I highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This guys are good. I drive a Z28 and have had them to all the work. This includes installing a new engine under my warranty work. I have questions, they have knowledge! John in customer service is a great guy to have as a resource, works hard to get the job done.

4
★★★★☆

This guys are good. I drive a Z28 and have had them to all the work. This includes installing a new engine under my warranty work. I have questions, they have knowledge! John in customer service is a great guy to have as a resource, works hard to get the job done.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've been going to SGAC for eight years. I used to work at a business across the street and found that everyone went there. The company had over a hundred people employed and I never heard a bad word about them. Word of mouth, especially for a mechanic is extremely important, especially in a highly concentrated business area. I still work in the area, but live over an hour away. I have had fantastic service with SGAC and enjoy their professional and friendly manner. They are highly receptive and take the time to let me know exactly what is wrong and what needs to be fixed. If you're in the area and looking for a reliable auto shop, SGAC is second to none.

5
★★★★★

I've been going to SGAC for eight years. I used to work at a business across the street and found that everyone went there. The company had over a hundred people employed and I never heard a bad word about them. Word of mouth, especially for a mechanic is extremely important, especially in a highly concentrated business area. I still work in the area, but live over an hour away. I have had fantastic service with SGAC and enjoy their professional and friendly manner. They are highly receptive and take the time to let me know exactly what is wrong and what needs to be fixed. If you're in the area and looking for a reliable auto shop, SGAC is second to none.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I learned the hard way and am writing this so hopefully others won't have to. I took my car to Shady Grove Auto Care after someone recommended them to me and I read the reviews on this site. I had my new rear bumper painted. This came out well enough so when my front bumper was scratched by another car I took it back to them to have the front bumper repainted. I dropped the car off and asked for an estimate before the autobody shop started work. After not hearing anything for a week, I called to check-on the status of the estimate. I was told that they had already started work on the bumper but that Dave (who is in charge of the body shop and who had always been my contact) was not available and he would call me back with the estimate. This annoyed me because what good is an estimate if they have already started work? I never received a call from Dave and called the shop again a half a week later. Dave was still not available but I was told my car was done.

The first time I got my car back, I waited until I got home to really inspect the car because I was in a hurry and everything had turned out well the first time. Big mistake on my part. The freshly painted bumper was already scratched on the visible part of the bumper, scratched on the underside of the bumper and there were small divots in the paint. One of the guys had mentioned to me when I picked the car up to "Watch out because the car is really low" so I think that someone at the shop took the car for a test drive and scratched the bumper. Not very professional in my opinion. There was no reason for anyone to take my car for a test ride because it was only having body work done, nothing mechanical. I called and talked to another guy at the shop because Dave was still unavailable (they would always say he would be back soon though) and was told I could bring it back in for a repaint. This time I just dropped off the bumper because I didn't trust them with my whole car. I never received a call saying my bumper was done, I had to call them to find out. When I picked up the bumper this time, the scratches were gone, most of the divets were gone but you could see that they had just painted overtop of the previous paint job and not wetsanded everything smooth. Around the inner edges, you could see the line where the previous paint job had ended through the new paint. I was disappointed again but am not going to bother to try to have them fix it again because I just don't think they are capable of good work. In addition, the bumper color is two or three shades different from the rest of the car, enough to be noticeably different. When I asked about this, I was told that polyurethane (which many bumpers are made out of) "holds" paint differently so that the bumper and rest of the car would not be a complete match. I was even told that the original paint of the bumper did not match the rest of the car, which it absolutely did to my discerning eye. Before you could not notice any difference between the bumper and the rest of the car, now it is obvious. Besides all of this, everything took much longer than I was told, weeks longer. One other review said they were a cheaper but solid alternative. I paid them a pretty decent chunk of money and have a bumper that could still use a good paint job. I would recommend that if you care how your car looks, don't use Shady Grove. Even if it costs a little more, bite the bullet because it will still be cheaper than having to have it done twice. And they are not that much cheaper, if at all, than a place that will do a great job.

I do not have any experience with their mechanics though. From the little interaction I did have with them, they were very professional. It was almost like the two parts of the shop, the autobody and mechanics were complete opposites.

1
★☆☆☆☆

I learned the hard way and am writing this so hopefully others won't have to. I took my car to Shady Grove Auto Care after someone recommended them to me and I read the reviews on this site. I had my new rear bumper painted. This came out well enough so when my front bumper was scratched by another car I took it back to them to have the front bumper repainted. I dropped the car off and asked for an estimate before the autobody shop started work. After not hearing anything for a week, I called to check-on the status of the estimate. I was told that they had already started work on the bumper but that Dave (who is in charge of the body shop and who had always been my contact) was not available and he would call me back with the estimate. This annoyed me because what good is an estimate if they have already started work? I never received a call from Dave and called the shop again a half a week later. Dave was still not available but I was told my car was done.

The first time I got my car back, I waited until I got home to really inspect the car because I was in a hurry and everything had turned out well the first time. Big mistake on my part. The freshly painted bumper was already scratched on the visible part of the bumper, scratched on the underside of the bumper and there were small divots in the paint. One of the guys had mentioned to me when I picked the car up to "Watch out because the car is really low" so I think that someone at the shop took the car for a test drive and scratched the bumper. Not very professional in my opinion. There was no reason for anyone to take my car for a test ride because it was only having body work done, nothing mechanical. I called and talked to another guy at the shop because Dave was still unavailable (they would always say he would be back soon though) and was told I could bring it back in for a repaint. This time I just dropped off the bumper because I didn't trust them with my whole car. I never received a call saying my bumper was done, I had to call them to find out. When I picked up the bumper this time, the scratches were gone, most of the divets were gone but you could see that they had just painted overtop of the previous paint job and not wetsanded everything smooth. Around the inner edges, you could see the line where the previous paint job had ended through the new paint. I was disappointed again but am not going to bother to try to have them fix it again because I just don't think they are capable of good work. In addition, the bumper color is two or three shades different from the rest of the car, enough to be noticeably different. When I asked about this, I was told that polyurethane (which many bumpers are made out of) "holds" paint differently so that the bumper and rest of the car would not be a complete match. I was even told that the original paint of the bumper did not match the rest of the car, which it absolutely did to my discerning eye. Before you could not notice any difference between the bumper and the rest of the car, now it is obvious. Besides all of this, everything took much longer than I was told, weeks longer. One other review said they were a cheaper but solid alternative. I paid them a pretty decent chunk of money and have a bumper that could still use a good paint job. I would recommend that if you care how your car looks, don't use Shady Grove. Even if it costs a little more, bite the bullet because it will still be cheaper than having to have it done twice. And they are not that much cheaper, if at all, than a place that will do a great job.

I do not have any experience with their mechanics though. From the little interaction I did have with them, they were very professional. It was almost like the two parts of the shop, the autobody and mechanics were complete opposites.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would highly recommend Shady Grove Auto Care if you are looking for an inexpensive but good alternative to your dealer. They have a very experienced staff who can help with just about anything that is wrong with your car. I have been going to them for years, and have never had a problem. They do not try to rip me off. I trust them implicitly.

3
★★★☆☆

I would highly recommend Shady Grove Auto Care if you are looking for an inexpensive but good alternative to your dealer. They have a very experienced staff who can help with just about anything that is wrong with your car. I have been going to them for years, and have never had a problem. They do not try to rip me off. I trust them implicitly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Shady Grove Auto has honest knowledgable mechanics that do the work right the first time, they work efficiently, prices are reasonable, the staff couldn't be nicer. Explanations of work is understandable to anyone regardless of automotive experience. honesty is in my opinion-their BEST policy.

PROS: Honest appraisal and prices
CONS:

5
★★★★★

Shady Grove Auto has honest knowledgable mechanics that do the work right the first time, they work efficiently, prices are reasonable, the staff couldn't be nicer. Explanations of work is understandable to anyone regardless of automotive experience. honesty is in my opinion-their BEST policy.

PROS: Honest appraisal and prices
CONS:

Was this review helpful to you?
Ratings_icons Ratings_icons

Similar Nearby

Similar Nearby

  1. 1
    0.29 mi
  2. 2
    Shady Grove Chevron
    No reviews
    0.29 mi
  3. 3
    King Pontiac Buick Gmc
    3% ★★★☆☆ 2 reviews
    0.72 mi
  4. 4
    Penn Auto Parts Supply
    2% ★★☆☆☆ 2 reviews
    0.81 mi
  5. 5
    0.96 mi