Exel-L Inc

★★★★☆

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I wanted to let you know that I recently purchased a laptop from Exel-i, aka "LaptopBroker", on eBay. I read the comments on this thread, and I am not sure what the deal was with the other folks, but my experience was excellent.

I purchased a refurbished Dell D420 laptop off of eBay with a dock for about $210, which was an excellent price. Shipping was $10. The item came with a 3 month warranty at no charge. However, I do not think I will need it: the unit arrived and it looks almost brand new! The same item on their website (for $249, plus $10 shipping) says this particular grade is "Corporate Off Lease - Some Minor Signs of Normal Use" but the truth is this thing looks great.

Their review on eBay shows only 1 negative for a whole year, so I guess that must be one of the people on this thread, however my experience was fine and I gave them "5 stars" on eBay and here as well.

5
★★★★★

I wanted to let you know that I recently purchased a laptop from Exel-i, aka "LaptopBroker", on eBay. I read the comments on this thread, and I am not sure what the deal was with the other folks, but my experience was excellent.

I purchased a refurbished Dell D420 laptop off of eBay with a dock for about $210, which was an excellent price. Shipping was $10. The item came with a 3 month warranty at no charge. However, I do not think I will need it: the unit arrived and it looks almost brand new! The same item on their website (for $249, plus $10 shipping) says this particular grade is "Corporate Off Lease - Some Minor Signs of Normal Use" but the truth is this thing looks great.

Their review on eBay shows only 1 negative for a whole year, so I guess that must be one of the people on this thread, however my experience was fine and I gave them "5 stars" on eBay and here as well.

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Purchased product, received wrong item then they charged me 20% restocking fee for sending me incorrect item. That's why they got booted out of ebay. Still angry.

1
★☆☆☆☆

Purchased product, received wrong item then they charged me 20% restocking fee for sending me incorrect item. That's why they got booted out of ebay. Still angry.

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0 out of 1 people found this review helpful.

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I bought a laptop from Laptop Brokers (www.laptopbroker.com) for my daughter for Christmas. I bought one of the refurbished T41 models they sell there, after reading a lot of the reviews. Basically, she is only 11 and wanted a computer that would survive any mistreatment she might heap on it.

I got the computer only 2 days after I ordered it using just the basic flat rate shipping of $9.95. (I thought that was amazingly fast). The computer came in excellent condition, far better than I would have imagined. Christmas was great, and she loved the computer.

Well, the T41 is way durable, but I found out that it does NOT stand up to an 11 year bouncing on her bed and landing on it!!! She put a nice crack in the display. I basically was furious, but I should have expected this-- she's only 11. So, oh well, the computer lasted to January 9th. Great!

I did not purchase any extended warranty from Laptop Broker, so I took it to my local big box store (which shall remain nameless-- but their intials are *est *uy), and their folks there were happy to help me fix it-- for an estimated $350!!! I would have to order the part, wait, etc etc. etc. I only paid $449 for it from Laptop Brokers in the first place! I figured it would be better to just buy another one.

It was finally at that point that it occured to me that I should contact Laptop Broker to see if *they* could fix it... what a brainstorm. I called them and spoke to one of their technicians, Alex, who was very freindly. He assured me that they replace screens all the time as part of the reburbishing process, they have hundreds or spares in stock, etc.

I used their on-line RMA system to register the return. I sent it on Monday, they fixed it as promised (2 day turnaround), and I got it back the next Monday! Best part was it was only $125 for the screen (big box was $300!), labor was included, and shipping was $10! You can't tell that the item was ever repaired.

Bottom line is that I will buy from them again (my son is coming up!), and if you are considering buying a used computer to save money, buy one from a company that does the refurbishing themselves. They will have the parts. Lastly, buy from a friendly company!

- Damin
(and PS, I found out that yes, they do sell extended warranties!)

5
★★★★★

I bought a laptop from Laptop Brokers (www.laptopbroker.com) for my daughter for Christmas. I bought one of the refurbished T41 models they sell there, after reading a lot of the reviews. Basically, she is only 11 and wanted a computer that would survive any mistreatment she might heap on it.

I got the computer only 2 days after I ordered it using just the basic flat rate shipping of $9.95. (I thought that was amazingly fast). The computer came in excellent condition, far better than I would have imagined. Christmas was great, and she loved the computer.

Well, the T41 is way durable, but I found out that it does NOT stand up to an 11 year bouncing on her bed and landing on it!!! She put a nice crack in the display. I basically was furious, but I should have expected this-- she's only 11. So, oh well, the computer lasted to January 9th. Great!

I did not purchase any extended warranty from Laptop Broker, so I took it to my local big box store (which shall remain nameless-- but their intials are *est *uy), and their folks there were happy to help me fix it-- for an estimated $350!!! I would have to order the part, wait, etc etc. etc. I only paid $449 for it from Laptop Brokers in the first place! I figured it would be better to just buy another one.

It was finally at that point that it occured to me that I should contact Laptop Broker to see if *they* could fix it... what a brainstorm. I called them and spoke to one of their technicians, Alex, who was very freindly. He assured me that they replace screens all the time as part of the reburbishing process, they have hundreds or spares in stock, etc.

I used their on-line RMA system to register the return. I sent it on Monday, they fixed it as promised (2 day turnaround), and I got it back the next Monday! Best part was it was only $125 for the screen (big box was $300!), labor was included, and shipping was $10! You can't tell that the item was ever repaired.

Bottom line is that I will buy from them again (my son is coming up!), and if you are considering buying a used computer to save money, buy one from a company that does the refurbishing themselves. They will have the parts. Lastly, buy from a friendly company!

- Damin
(and PS, I found out that yes, they do sell extended warranties!)

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2 out of 2 people found this review helpful.

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Bought a Dell D800 laptop from them last week, the unit was 40% off, was shipped out the same day, I had it the next day. The unit was so much better then I ever dreamed. It looked as new, still had the plastic protector on the top cover. Thanks Laptopbroker.

5
★★★★★

Bought a Dell D800 laptop from them last week, the unit was 40% off, was shipped out the same day, I had it the next day. The unit was so much better then I ever dreamed. It looked as new, still had the plastic protector on the top cover. Thanks Laptopbroker.

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2 out of 2 people found this review helpful.

.

I was overjoyed with my recent experience with Laptopbroker.com. They had exactly what I wanted for less then anyone else. They even included a free box of girlscout cookies with my order. Way to go laptopbroker. The pleasure was all mine.

Thomas

5
★★★★★

I was overjoyed with my recent experience with Laptopbroker.com. They had exactly what I wanted for less then anyone else. They even included a free box of girlscout cookies with my order. Way to go laptopbroker. The pleasure was all mine.

Thomas

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2 out of 2 people found this review helpful.

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I read the reviews here, and then went to their website (www.laptopbroker.com). I personally think the problems with Ebay is Ebay. They have an excellent selection of products at great prices. I selected my laptop, bought it, without an issue. Got my laptop 3 days later, it was perfect. I am quite pleased and felt that I should come here an submit my experience.

Thanks Laptopbroker

5
★★★★★

I read the reviews here, and then went to their website (www.laptopbroker.com). I personally think the problems with Ebay is Ebay. They have an excellent selection of products at great prices. I selected my laptop, bought it, without an issue. Got my laptop 3 days later, it was perfect. I am quite pleased and felt that I should come here an submit my experience.

Thanks Laptopbroker

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1 out of 1 people found this review helpful.

.

I saw the review posted on these guys, and had a little apprehension. However, the review was from about a year ago and Laptopbroker's feedback was still holding at about 99% positive, so I figured that the other writer's response might have been tinged with a little "sour grapes" after taste. I bought a Dell C600 for about $250, a great deal.

I did have a minor problem about a month later with the screen flickering. I contacted them about it, since the computer was still under warranty from them. They instructed me to return the computer for service using their on-line RMA site (they are the only ebay vendor i've seen with such a thing), and the whole thing went fine. Honestly, this thing was about 3 years old when i got it, so my expectations were pretty low.

Anyway, they got the computer back (their system alerts you by email automatically), they swithed out something, and sent it back. They even 'reset' the warranty, told me if there wwas any more problems in the next 30 days they would cover it again! I haven't had any more problems and would recommend them as being reputable and honest.

David S
Commack NY

PS, found out that "laptopbroker" is Exeli's ebay handle, no surprise to readers i guess.

5
★★★★★

I saw the review posted on these guys, and had a little apprehension. However, the review was from about a year ago and Laptopbroker's feedback was still holding at about 99% positive, so I figured that the other writer's response might have been tinged with a little "sour grapes" after taste. I bought a Dell C600 for about $250, a great deal.

I did have a minor problem about a month later with the screen flickering. I contacted them about it, since the computer was still under warranty from them. They instructed me to return the computer for service using their on-line RMA site (they are the only ebay vendor i've seen with such a thing), and the whole thing went fine. Honestly, this thing was about 3 years old when i got it, so my expectations were pretty low.

Anyway, they got the computer back (their system alerts you by email automatically), they swithed out something, and sent it back. They even 'reset' the warranty, told me if there wwas any more problems in the next 30 days they would cover it again! I haven't had any more problems and would recommend them as being reputable and honest.

David S
Commack NY

PS, found out that "laptopbroker" is Exeli's ebay handle, no surprise to readers i guess.

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2 out of 2 people found this review helpful.

.

Laptopbroker is a perfect example of the the horrible power of the PowerSeller on eBay. I purchased an AC Adaptor for my laptop, specific model number, from this seller off of eBay. I looked at their feedback, not so much each specific neutral and negative, but the relatively high number 98.6 percent. I figured the negatives were probably due to the high volume.

Shipping was expensive, almost $10 for a $10 item. Still, it wasn't a bad deal. Checkout was a bit difficult to get to, but ultimately I made it.

Shipping was fast after I paid. I received a box within a couple of days. The box contained two mismatched pieces of a Dell laptop adaptor, a three prong plug coupled with a two prong box. The model number was nowhere close to the one I ordered, which didn't matter, because the two pieces wouldn't work together anyway.

I contacted them immediately, and was kind and considerate, realizing it was probably a mistake in a company that seemed to do a high volume of business.

I was advised that I would have to ship the item back at my expense using a shipping method that cost me about $7. I asked laptopbroker if I would be refunded. They indicated they would refund the shipping up to six bucks. Of course, this didn't make me happy, but I sent it back.

Shipping again was swift. The box arrived a few days later. My wife plugged in the adaptor to the computer before I got home from work. When I got home, I checked the model number again. Wrong number, and it was a 2 prong plug. The one I ordered was a three prong.

I contacted them demanding the following:

1) Prompt shipment of the model I ordered.
2) Prompt refund of the return shipping I sent.
3) A return postpaid envelope or box to return the second mistake.

Their rep responded back to me asking what laptop model I had and what adaptor I received. I replied, knowing full well they were going to do a song and dance about how the model I got should work.

They sent back an e-mail indicating that they didn't understand why it wouldn't work. They would refund my money upon shipping this one back.

At that point, I left negative feedback. Given that they had made two mistakes and their response to the second mistake gave me the distinct feeling they weren't that interested in sending me the actual model number I ordered (which was indicated in the listing), I thought it was warranted.

Laptopbroker immediately retaliated with negative feedback saying I had poor communication. I contacted eBay and paypal about getting my money back and feedback removed. As anyone who has had to confront a powerseller can tell you, eBay and Paypal don't care about the customer in these transactions. Laptopbroker immediately began to ignore my e-mails requesting a refund. I filed a complaint with BBB as well, which Laptopbroker answered with a form letter from 2003 (guess they have a lot of situations like mine) where they didn't even have the decency to replace the name of some other customer with my own name. The letter, addressed to the BBB, said that I was essentially lying and not following the rules of eBay by filing a complaint with BBB. Of course, there was no mention that sending an item that didn't match what was described is a violation of eBay rules.

In the time following, I've followed his feedback. His neutrals and negatives seem to follow a pattern. Wrong items are shipped, high shipping, items are damaged or much worse than described, items don't work, items are equivalents, items are used, sold as new. I have asked eBay why they endorse someone with a pattern of bilking its customers through fraudulent tactics.

The lesson to learn is NOT to trust feedback. Read the feedback closely looking for patterns. This seller is a horrible business person who treats his customers like dirt.

PROS: You will probably get a package.
CONS: Everything else

1
★☆☆☆☆

Laptopbroker is a perfect example of the the horrible power of the PowerSeller on eBay. I purchased an AC Adaptor for my laptop, specific model number, from this seller off of eBay. I looked at their feedback, not so much each specific neutral and negative, but the relatively high number 98.6 percent. I figured the negatives were probably due to the high volume.

Shipping was expensive, almost $10 for a $10 item. Still, it wasn't a bad deal. Checkout was a bit difficult to get to, but ultimately I made it.

Shipping was fast after I paid. I received a box within a couple of days. The box contained two mismatched pieces of a Dell laptop adaptor, a three prong plug coupled with a two prong box. The model number was nowhere close to the one I ordered, which didn't matter, because the two pieces wouldn't work together anyway.

I contacted them immediately, and was kind and considerate, realizing it was probably a mistake in a company that seemed to do a high volume of business.

I was advised that I would have to ship the item back at my expense using a shipping method that cost me about $7. I asked laptopbroker if I would be refunded. They indicated they would refund the shipping up to six bucks. Of course, this didn't make me happy, but I sent it back.

Shipping again was swift. The box arrived a few days later. My wife plugged in the adaptor to the computer before I got home from work. When I got home, I checked the model number again. Wrong number, and it was a 2 prong plug. The one I ordered was a three prong.

I contacted them demanding the following:

1) Prompt shipment of the model I ordered.
2) Prompt refund of the return shipping I sent.
3) A return postpaid envelope or box to return the second mistake.

Their rep responded back to me asking what laptop model I had and what adaptor I received. I replied, knowing full well they were going to do a song and dance about how the model I got should work.

They sent back an e-mail indicating that they didn't understand why it wouldn't work. They would refund my money upon shipping this one back.

At that point, I left negative feedback. Given that they had made two mistakes and their response to the second mistake gave me the distinct feeling they weren't that interested in sending me the actual model number I ordered (which was indicated in the listing), I thought it was warranted.

Laptopbroker immediately retaliated with negative feedback saying I had poor communication. I contacted eBay and paypal about getting my money back and feedback removed. As anyone who has had to confront a powerseller can tell you, eBay and Paypal don't care about the customer in these transactions. Laptopbroker immediately began to ignore my e-mails requesting a refund. I filed a complaint with BBB as well, which Laptopbroker answered with a form letter from 2003 (guess they have a lot of situations like mine) where they didn't even have the decency to replace the name of some other customer with my own name. The letter, addressed to the BBB, said that I was essentially lying and not following the rules of eBay by filing a complaint with BBB. Of course, there was no mention that sending an item that didn't match what was described is a violation of eBay rules.

In the time following, I've followed his feedback. His neutrals and negatives seem to follow a pattern. Wrong items are shipped, high shipping, items are damaged or much worse than described, items don't work, items are equivalents, items are used, sold as new. I have asked eBay why they endorse someone with a pattern of bilking its customers through fraudulent tactics.

The lesson to learn is NOT to trust feedback. Read the feedback closely looking for patterns. This seller is a horrible business person who treats his customers like dirt.

PROS: You will probably get a package.
CONS: Everything else

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