Frederick Athletic Club

★★☆☆☆
  • 5245 Westview Dr 5245 Westview Drive

    Frederick, MD 21703

    Map & Directions
  • 301-668-1919

About Frederick Athletic Club

Categories
Details
Hours
Sat-Sun 7am-8pm, Mon-Thu 5am-11pm, Fri 5am-10pm

Sports & Recreation

Sports & Recreation
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.

Believe the negative reviews. They're all true. Do not join this gym. There are tons of better gyms in the area. Need a real reason not to join?

1. They continue billing you after you cancel your membership. Even if you're a student heading off to college, they'll still keep billing you. Complaining doesn't help. They just ignore you and keep billing you.

2. Thieves broke into the lockers, twice, but management did not to resolve the security issues. Lockers were never fixed, gym doors remain unsecure, etc. Management never even apologized for my losses. They simply ignored the situation. You'd think that they would at least warn members to keep their eyes open.

3. Yes, the place is dirty.

4. Yes, the machines are regularly broken.

5. Yes, the towels were always smelly. Now, you also have to beg if you want a towel. They want collateral in order to loan you a towel.

6. Most employees are rude, lie, and treat members like dirt.

I hope you don't need more reasons to stay away. Trust me, look elsewhere for a gym in Frederick.

1
★☆☆☆☆

Believe the negative reviews. They're all true. Do not join this gym. There are tons of better gyms in the area. Need a real reason not to join?

1. They continue billing you after you cancel your membership. Even if you're a student heading off to college, they'll still keep billing you. Complaining doesn't help. They just ignore you and keep billing you.

2. Thieves broke into the lockers, twice, but management did not to resolve the security issues. Lockers were never fixed, gym doors remain unsecure, etc. Management never even apologized for my losses. They simply ignored the situation. You'd think that they would at least warn members to keep their eyes open.

3. Yes, the place is dirty.

4. Yes, the machines are regularly broken.

5. Yes, the towels were always smelly. Now, you also have to beg if you want a towel. They want collateral in order to loan you a towel.

6. Most employees are rude, lie, and treat members like dirt.

I hope you don't need more reasons to stay away. Trust me, look elsewhere for a gym in Frederick.

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Business Response:

Yes this is not a way to run a business thus it is best it is closed. Very shameful.
.

DO NOT JOIN THIS GYM! They call this a health facility??? It's a health hazard! I have never seen a place so filthy dirty. The equipment is disgusting, old and always broken. There is no air conditioning in the summer and the staff is RUDE! My membership expired and they continued to withdraw $$ from my account. After several phone calls and no return calls as promised, I called my bank. They will be closing their doors very soon so unless you plan on losing money DON'T JOIN. You are better off with another local gym or working out at home. THIS PLACE IS A JOKE!

1
★☆☆☆☆

DO NOT JOIN THIS GYM! They call this a health facility??? It's a health hazard! I have never seen a place so filthy dirty. The equipment is disgusting, old and always broken. There is no air conditioning in the summer and the staff is RUDE! My membership expired and they continued to withdraw $$ from my account. After several phone calls and no return calls as promised, I called my bank. They will be closing their doors very soon so unless you plan on losing money DON'T JOIN. You are better off with another local gym or working out at home. THIS PLACE IS A JOKE!

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.

Quite simply - the place sucks! I really have not had any positive experience with the staff at FAC. Specifically, when trying to cancel membership. I have left messages but I never get a response. The equipment is outdated an not very clean. Machines have been broken for months withut being repaired.

My advice to you is to consider the reviews carefully, check out the complaints file at the BBB and also the MD court database. There are several pages of cases involving this gym (mostly contract disputes, billings, liens....etc...). If after doing the research and you still want to visit, come for a tour and see for yourself.

1
★☆☆☆☆

Quite simply - the place sucks! I really have not had any positive experience with the staff at FAC. Specifically, when trying to cancel membership. I have left messages but I never get a response. The equipment is outdated an not very clean. Machines have been broken for months withut being repaired.

My advice to you is to consider the reviews carefully, check out the complaints file at the BBB and also the MD court database. There are several pages of cases involving this gym (mostly contract disputes, billings, liens....etc...). If after doing the research and you still want to visit, come for a tour and see for yourself.

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.

This place is the most unprofessional business I have ever been to. Staff is not friendly or helpful, they make you feel like you're inconveniencing them by being there. I came in intending to do a free week trial as it says they offer on their website. The man that I spoke to told me that they no longer offer that so I went ahead and joined solely for Zumba classes. BIG MISTAKE! I then found out a friend had been given a free week trial a week beforehand. When I questioned the staff they said it depends on who you talk to, some will let you do it and some will not...It depends on how "nice" they are is what I was told. That is just the first of several negative events including them overcharging me and not returning my phone calls to try to resolve the manner. Would not recommend to anyone and can't wait until my year is up! What a waste of money.

1
★☆☆☆☆

This place is the most unprofessional business I have ever been to. Staff is not friendly or helpful, they make you feel like you're inconveniencing them by being there. I came in intending to do a free week trial as it says they offer on their website. The man that I spoke to told me that they no longer offer that so I went ahead and joined solely for Zumba classes. BIG MISTAKE! I then found out a friend had been given a free week trial a week beforehand. When I questioned the staff they said it depends on who you talk to, some will let you do it and some will not...It depends on how "nice" they are is what I was told. That is just the first of several negative events including them overcharging me and not returning my phone calls to try to resolve the manner. Would not recommend to anyone and can't wait until my year is up! What a waste of money.

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.

I suppose we'll start from the top...

My friend and I signed on for their Summer-Student membership. They were out of the scanable ID tags when we signed up, and were never given any since, "We wouldn't be there that long". We've been stopped a number of times by staff who did not believe that we were paying members. Frustrating. In general the staff seems like they couldn't be bothered. The ones I've seen have the deer-in-the-headlight look.

The locker rooms are pretty gross. The men's bathroom smells like straight mildew, and looks like it hasn't seen an honest cleaning in months (maybe years). The carpet is torn and trodden. At least the lockers work.

I can't say anything about the cardio machines there; I don't use them. However, I can say that the free weights are mediocre. For a lot of the dumbbells they only have one set of weights. Usually I have to wait for a "chatty" lifter to finish his/her set so that I can go ahead and do my exercises. This happens on the squat rack also, since there's only one rack the line forms up pretty quick.

The core/abdominal equipment is disconcerting. They have individual mats that you can use but they are very worn and have a number of stains on them. There's only one large rubber ab ball and it's usually being used. I usually end up doing my ab work on one of the benches attached to the cable machine - I refuse to lay on those mats.

I am honestly embarrassed to take friends with me to the gym because I worry about their reaction to it. SAVE YOUR MONEY!

2
★★☆☆☆

I suppose we'll start from the top...

My friend and I signed on for their Summer-Student membership. They were out of the scanable ID tags when we signed up, and were never given any since, "We wouldn't be there that long". We've been stopped a number of times by staff who did not believe that we were paying members. Frustrating. In general the staff seems like they couldn't be bothered. The ones I've seen have the deer-in-the-headlight look.

The locker rooms are pretty gross. The men's bathroom smells like straight mildew, and looks like it hasn't seen an honest cleaning in months (maybe years). The carpet is torn and trodden. At least the lockers work.

I can't say anything about the cardio machines there; I don't use them. However, I can say that the free weights are mediocre. For a lot of the dumbbells they only have one set of weights. Usually I have to wait for a "chatty" lifter to finish his/her set so that I can go ahead and do my exercises. This happens on the squat rack also, since there's only one rack the line forms up pretty quick.

The core/abdominal equipment is disconcerting. They have individual mats that you can use but they are very worn and have a number of stains on them. There's only one large rubber ab ball and it's usually being used. I usually end up doing my ab work on one of the benches attached to the cable machine - I refuse to lay on those mats.

I am honestly embarrassed to take friends with me to the gym because I worry about their reaction to it. SAVE YOUR MONEY!

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.

FAC has a new owner/ manager!! Thank god Jeff is out of the picture. Maybe that??s why he lets the place go. The new owner is Friendly and has already made some changes. He has a long way to go though.
New soap dispensers?? new shower curtains the hole in the wall has been fixed and they moved the weight room around. Finally you can actually walk around back there. I saw them removed two water fountains last week. There are rumors of water coolers coming but who knows. in one week this guys has done more that Jeff did in two years. Te staff was actually cleaning and throwing things away today. Let??s see how long this keeps up. Ps i left a message for the new owner to call me back. So I could figure out what the hell I was dealing with now and to my shock he did call me back that day!

I am not saying one week can make up for years of bad customer service but with Jeff Neuman out of the picture now i am seeing a major change in the atmosphere. The staff is smiling and helpful the gym is starting to get a little busy again and members are laughing and returning i guess good news travels fast.

i will keep everyone posted for better or for worse. But i will say one thing now, it's about time someone took Jeff out of the picture.

3
★★★☆☆

FAC has a new owner/ manager!! Thank god Jeff is out of the picture. Maybe that??s why he lets the place go. The new owner is Friendly and has already made some changes. He has a long way to go though.
New soap dispensers?? new shower curtains the hole in the wall has been fixed and they moved the weight room around. Finally you can actually walk around back there. I saw them removed two water fountains last week. There are rumors of water coolers coming but who knows. in one week this guys has done more that Jeff did in two years. Te staff was actually cleaning and throwing things away today. Let??s see how long this keeps up. Ps i left a message for the new owner to call me back. So I could figure out what the hell I was dealing with now and to my shock he did call me back that day!

I am not saying one week can make up for years of bad customer service but with Jeff Neuman out of the picture now i am seeing a major change in the atmosphere. The staff is smiling and helpful the gym is starting to get a little busy again and members are laughing and returning i guess good news travels fast.

i will keep everyone posted for better or for worse. But i will say one thing now, it's about time someone took Jeff out of the picture.

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.

the reviews are right-on. This place is nasty. Join now and your membership comes with roaches, moldy shower curtains, broken machines, no soap in the bathrooms, and much much more. I quit this place because they went a week without hand soap in the mens room. I joined Sport & Health and recommend others do the same. Its cheaper and they have cleaning crews all day long. FAC owner is a bum. He doesn't answer emails, return calls, and as you can tell, doesn't take care of his gym. If you care about your health, stay away from this place

1
★☆☆☆☆

the reviews are right-on. This place is nasty. Join now and your membership comes with roaches, moldy shower curtains, broken machines, no soap in the bathrooms, and much much more. I quit this place because they went a week without hand soap in the mens room. I joined Sport & Health and recommend others do the same. Its cheaper and they have cleaning crews all day long. FAC owner is a bum. He doesn't answer emails, return calls, and as you can tell, doesn't take care of his gym. If you care about your health, stay away from this place

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1 out of 1 people found this review helpful.

.

It seems to me that many disgruntled customers have forgotten why they joined.
For me, a privately owned business always stands out above the rest.
There is (generally) always enough room. Equipment is usually readily available and classes tend to be packed! Although the place looks small, and the parking lot crowded, there are so many things to do to occupy your time in each part of the gym. To falsify all previous complaints, the Frederick Athletic Club is not a gym, but a club. Trainers and/or instructors work CLOSELY and PERSONALLY to target and maximize your assets. Don't believe me? See the dedicated members! They're bodies are to die for!! And so is mine!!
The staff is there to motivate, not clean?? (However maintenance is key!! And the broken machines are due to members that are too hardcore lol).
The equipment is built to last. It is not as if the equipment is failing fresh of the truck. The variety of equipment also supports enhancing a proportionate and
Unclean equipment is unexcusable, however, the cleaning supplies are on the floor. (Fyi, plantfitness provides the same SELF SERVE service).
They DO ABSOLUTELY care about their guests. One can assume that is the reason for reluctant cancellations, or they can target the club's flaws.
All in all, ALL gyms are the same and the freaderick athetic club has what no other place has - interacting fitness! Don't you get bored grunting by yourself?
Xoxo

3
★★★☆☆

It seems to me that many disgruntled customers have forgotten why they joined.
For me, a privately owned business always stands out above the rest.
There is (generally) always enough room. Equipment is usually readily available and classes tend to be packed! Although the place looks small, and the parking lot crowded, there are so many things to do to occupy your time in each part of the gym. To falsify all previous complaints, the Frederick Athletic Club is not a gym, but a club. Trainers and/or instructors work CLOSELY and PERSONALLY to target and maximize your assets. Don't believe me? See the dedicated members! They're bodies are to die for!! And so is mine!!
The staff is there to motivate, not clean?? (However maintenance is key!! And the broken machines are due to members that are too hardcore lol).
The equipment is built to last. It is not as if the equipment is failing fresh of the truck. The variety of equipment also supports enhancing a proportionate and
Unclean equipment is unexcusable, however, the cleaning supplies are on the floor. (Fyi, plantfitness provides the same SELF SERVE service).
They DO ABSOLUTELY care about their guests. One can assume that is the reason for reluctant cancellations, or they can target the club's flaws.
All in all, ALL gyms are the same and the freaderick athetic club has what no other place has - interacting fitness! Don't you get bored grunting by yourself?
Xoxo

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1 out of 3 people found this review helpful.

.

I really have not had any positive experience with the staff at FAC. Specifically, when trying to cancel membership, and trying to reach owners to resolve billing issues. Left several messages, but no response. Staff simply advised that they can not anything else but wait for the owners at their own time and choice whether or not they will call back. When press the staff would turn to deflection technique or simply get defensive. I guess they do not want to address any issue but yet continue to overbill customer. Totally frustrating. To date, I continue to be double bill monthly, but yet no return call at all.
I am in touch with MD consumer protection to see what they can do to stop this practice.
As for the gym, it is as one member correctly assessed "filthy", due to cutback in cleaning, no AC even on a hot day and hours are being arbitrarily cutback. The yard and grounds are also in sad shape. Machines have been broken for months and most that are working are covered with sweat and smell. I too saw roaches as some members had correctly reviewed.

Most of the competent staffs who cared had left. The ones remaining definitely do not care and are waiting to move on to bigger and better place. I suppose they are tired of running interfence for the absent owners.

My advice to you is to consider the reviews carefully, check out the complaints file at the BBB and also the MD court database. There are several pages of cases involving this gym (mostly contract disputes, billings, liens....etc...). If after doing the research and you still want to visit, come for a tour and see for yourself.

Good luck. I hope to be able to cancel since my year has been up for a few months now. I guess the owners have time to write reviews but do not want address any issues.

1
★☆☆☆☆

I really have not had any positive experience with the staff at FAC. Specifically, when trying to cancel membership, and trying to reach owners to resolve billing issues. Left several messages, but no response. Staff simply advised that they can not anything else but wait for the owners at their own time and choice whether or not they will call back. When press the staff would turn to deflection technique or simply get defensive. I guess they do not want to address any issue but yet continue to overbill customer. Totally frustrating. To date, I continue to be double bill monthly, but yet no return call at all.
I am in touch with MD consumer protection to see what they can do to stop this practice.
As for the gym, it is as one member correctly assessed "filthy", due to cutback in cleaning, no AC even on a hot day and hours are being arbitrarily cutback. The yard and grounds are also in sad shape. Machines have been broken for months and most that are working are covered with sweat and smell. I too saw roaches as some members had correctly reviewed.

Most of the competent staffs who cared had left. The ones remaining definitely do not care and are waiting to move on to bigger and better place. I suppose they are tired of running interfence for the absent owners.

My advice to you is to consider the reviews carefully, check out the complaints file at the BBB and also the MD court database. There are several pages of cases involving this gym (mostly contract disputes, billings, liens....etc...). If after doing the research and you still want to visit, come for a tour and see for yourself.

Good luck. I hope to be able to cancel since my year has been up for a few months now. I guess the owners have time to write reviews but do not want address any issues.

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2 out of 2 people found this review helpful.

.

The locker room for men is filthy and has no AC. The showers are sickening and the fact that it appears they never clean the equipment makes my skin crawl.
They keep saying people are stealing their towels so they run out. I'm not sure why anyone would steal a stained and ratty old towel. When I run out of towels at home I go to Target and buy more. I guess that is lost on FAC.
For some reason the AC is turned off in the mens locker room. I don't want to take a shower and start sweating again simply because its 85 degrees in the locker room.

The staff is great but the lack of towels and the fact that no effort is put into keeping the place clean is very disappointing.

1
★☆☆☆☆

The locker room for men is filthy and has no AC. The showers are sickening and the fact that it appears they never clean the equipment makes my skin crawl.
They keep saying people are stealing their towels so they run out. I'm not sure why anyone would steal a stained and ratty old towel. When I run out of towels at home I go to Target and buy more. I guess that is lost on FAC.
For some reason the AC is turned off in the mens locker room. I don't want to take a shower and start sweating again simply because its 85 degrees in the locker room.

The staff is great but the lack of towels and the fact that no effort is put into keeping the place clean is very disappointing.

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1 out of 1 people found this review helpful.

.

I am very disapointed with the Frederick Athletic Club. While my experience with the staff has been positive, the condition of the facility itself is appalling. It just seems as though no effort is being put into keeping the place clean, or improve it. The locker rooms really need a lot of work! Also, most of the cardio equipment is pretty old, and should either be fixed, or replaced. Most (but not all) of the resistance machines are also old, and some actually don't feel safe to use. Two of the three water fountains are still broken after three months, and a urninal in the men's room has been "out of order" for at least the past 2 weeks. The fact that little things like this are not fixed really proves to me that the owner just does not care anymore. Of course, if the owner would actually show up and take care of his gym, maybe so many members would not be leaving. I also find it to be very unprofessional and shady that the owner or staff would pretend to be members of the gym and come onto this site and post such favorable reviews. That alone really makes me want to stay away from this place. I plan to cancel my membership once my one year is up. This is not a place I would recommend for anyone to join.

1
★☆☆☆☆

I am very disapointed with the Frederick Athletic Club. While my experience with the staff has been positive, the condition of the facility itself is appalling. It just seems as though no effort is being put into keeping the place clean, or improve it. The locker rooms really need a lot of work! Also, most of the cardio equipment is pretty old, and should either be fixed, or replaced. Most (but not all) of the resistance machines are also old, and some actually don't feel safe to use. Two of the three water fountains are still broken after three months, and a urninal in the men's room has been "out of order" for at least the past 2 weeks. The fact that little things like this are not fixed really proves to me that the owner just does not care anymore. Of course, if the owner would actually show up and take care of his gym, maybe so many members would not be leaving. I also find it to be very unprofessional and shady that the owner or staff would pretend to be members of the gym and come onto this site and post such favorable reviews. That alone really makes me want to stay away from this place. I plan to cancel my membership once my one year is up. This is not a place I would recommend for anyone to join.

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1 out of 1 people found this review helpful.

.

I reviewed this club a while back and it wasn't that great of a review. HOWEVER, Like Rochelle says the club is under new management. In just over one month Eric has made considerable efforts to make improvements. New water cooler, bathrooms fixed, new bikes in the Spin room, no more certified letter nonsense to cancel and new class only memberships are just a few that I know of of. Now keep in mind when reading all these nasty reviews that it took Jeff a long time to screw things up so badly and it's going to take Eric a while to make all the improvements that are needed. I will say, the instructors have a noticeable attitude change and I'm seeing many more happy faces from them! People are noticing the changes and the nastiness and grumbling is starting to die down. Members have to be reasonable. You may have to wait for a machine or weights sometimes, I don't know a gym that has every piece of equipment available all the time do you? It's a gym people! Sometimes things will be sweaty and dirty. Now that the gym always has cleaning supplies on the floor again, just wipe down your machine or mat and get on with your workout. For the gentleman who complained about the ab workout station, I hear you. If I can make a suggestion, there are numerous balls in the exercise classroom and individual mats. You can go in the room and work out in peace without the whole club watching you. I've done it many times and it's much better. Maybe try it out and see what you think. I'm not trying to drink the kool-aide people, I'm just suggesting that a little bit of patience and some cautious optimism has certainly been earned by the new GM. Talk to him and he will listen! I say, good work Eric, keep it up!

3
★★★☆☆

I reviewed this club a while back and it wasn't that great of a review. HOWEVER, Like Rochelle says the club is under new management. In just over one month Eric has made considerable efforts to make improvements. New water cooler, bathrooms fixed, new bikes in the Spin room, no more certified letter nonsense to cancel and new class only memberships are just a few that I know of of. Now keep in mind when reading all these nasty reviews that it took Jeff a long time to screw things up so badly and it's going to take Eric a while to make all the improvements that are needed. I will say, the instructors have a noticeable attitude change and I'm seeing many more happy faces from them! People are noticing the changes and the nastiness and grumbling is starting to die down. Members have to be reasonable. You may have to wait for a machine or weights sometimes, I don't know a gym that has every piece of equipment available all the time do you? It's a gym people! Sometimes things will be sweaty and dirty. Now that the gym always has cleaning supplies on the floor again, just wipe down your machine or mat and get on with your workout. For the gentleman who complained about the ab workout station, I hear you. If I can make a suggestion, there are numerous balls in the exercise classroom and individual mats. You can go in the room and work out in peace without the whole club watching you. I've done it many times and it's much better. Maybe try it out and see what you think. I'm not trying to drink the kool-aide people, I'm just suggesting that a little bit of patience and some cautious optimism has certainly been earned by the new GM. Talk to him and he will listen! I say, good work Eric, keep it up!

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1 out of 1 people found this review helpful.

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10/6/11 - Place is still a mess, they still take my money even after I cancelled. Actually, it is worse now. The place is a health hazard. Office of Consumer Protection is looking into my claims. I hope FAC does not go belly up before that.

6/28/11 - Did anyone notice the reduction in operating hours? The website advertisement is false, sunday and weeknight hours have been reduced significantly. Also, staff turned every clocks in the place up by at least 5-8 minutes in the hope to close earlier. Vetter will be going some place else once this season is done (on account of poor maintenance and kids had to play in 90 degrees plus gym). FAC - since you are in great need of shower curtains for the men's room and handsoap, I will send to you the forementioned items via UPS. These will be arriving from overstock.com in 5-7 business days. Please have these install (only take 5 minutes). If you can not afford to install them, I will personally install them myself (call it charity if you like). One suggestion, to keep your floor from flooding, the shower curtains only need to be lowered by 3-4 inches so that the water will hit the curtain and fall into the filthy tubs instead of the floor. This will eliminate the slip and fall hazards as currently experience.

"here due to some misunderstandings. We have just recently become aware of this and are addressing them. The bottom line is you need to check us out for yourself and realize these few responses are not indicative of who we are! We are also not only a "gym" but a fun and motivating place to keep coming back to"

More like the version below:

"due to our shady practices. We have long been aware of these and are ignoring our customers in the hope that they will succumb to our tenacity. The bottom line is we are here to take your money, give you a filthy place to go to, and to practice our honest to goodness deception. We hope that you fall for our tricks. Once you are hooked, we will never let you go. That much we love you. We are not a "gym", we just deluded ourselves into thinking that we are. We hope you will fall for our tricks." Come and listen to our propaganda.!

7/20/11 - Penny H, are you kidding me? Apparently, you have not been in the men's locker room nor seen all the machines broken for months, roaches crawling everywhere. As for the idea that the owner reluctant to process cancellation due to concern for my body is the worse of hogwashes I have heard. Bottom line, if a customer want to cancel due to quality issue, as a business owner, you should understand that. What would be the point of not honoring your own requirements. As for your body, who give a hoot about it. I definitely don't.

1
★☆☆☆☆

10/6/11 - Place is still a mess, they still take my money even after I cancelled. Actually, it is worse now. The place is a health hazard. Office of Consumer Protection is looking into my claims. I hope FAC does not go belly up before that.

6/28/11 - Did anyone notice the reduction in operating hours? The website advertisement is false, sunday and weeknight hours have been reduced significantly. Also, staff turned every clocks in the place up by at least 5-8 minutes in the hope to close earlier. Vetter will be going some place else once this season is done (on account of poor maintenance and kids had to play in 90 degrees plus gym). FAC - since you are in great need of shower curtains for the men's room and handsoap, I will send to you the forementioned items via UPS. These will be arriving from overstock.com in 5-7 business days. Please have these install (only take 5 minutes). If you can not afford to install them, I will personally install them myself (call it charity if you like). One suggestion, to keep your floor from flooding, the shower curtains only need to be lowered by 3-4 inches so that the water will hit the curtain and fall into the filthy tubs instead of the floor. This will eliminate the slip and fall hazards as currently experience.

"here due to some misunderstandings. We have just recently become aware of this and are addressing them. The bottom line is you need to check us out for yourself and realize these few responses are not indicative of who we are! We are also not only a "gym" but a fun and motivating place to keep coming back to"

More like the version below:

"due to our shady practices. We have long been aware of these and are ignoring our customers in the hope that they will succumb to our tenacity. The bottom line is we are here to take your money, give you a filthy place to go to, and to practice our honest to goodness deception. We hope that you fall for our tricks. Once you are hooked, we will never let you go. That much we love you. We are not a "gym", we just deluded ourselves into thinking that we are. We hope you will fall for our tricks." Come and listen to our propaganda.!

7/20/11 - Penny H, are you kidding me? Apparently, you have not been in the men's locker room nor seen all the machines broken for months, roaches crawling everywhere. As for the idea that the owner reluctant to process cancellation due to concern for my body is the worse of hogwashes I have heard. Bottom line, if a customer want to cancel due to quality issue, as a business owner, you should understand that. What would be the point of not honoring your own requirements. As for your body, who give a hoot about it. I definitely don't.

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1 out of 1 people found this review helpful.

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Been a unhappy member for a while now. This month I was charged more than double my normal fee. Called them and was told "we already know about it and you will see the credit in a couple days." A couple days went by and no credit. Waited a couple weeks and no credit. Tried to contact someone and was told by the girl answering the phone to talk to Adam, but, he was unavailable. Left a message for him at 9am on Thurs June 16, but, she said he might not call me until the next day. I said really? It's 9am and he can't call me back today? I never got a call that day and when I called the next morning, Fri June 17, to ask for him. I was told he was out that day and the 2 days after that. If he is in any type of management, shouldn't he return phone calls before he takes off for 3 days. Since it's a gym I feel safe in assuming he didn't have many phone calls to return unless this place has that many problems that people would be calling about all day. Especially when the message was left at 9am? Went up there the same day at about 4 in the afternoon for some exercise and to talk to a manager on duty about what could be done since I was still waiting on a credit after two weeks and was met by Kayla. Kayla couldn't have been more unprofessional as she told me there was no manager there and she was the only one on duty. Since she was the only one there and at least the supervisor on duty, I started explaining about waiting on a credit and was trying to find out my options or what I should do next. They must have a bad problem with this as she totally overreacted and told me to stop what I was saying and leave before she called the police to have me escorted out. Really? You overcharged me, owe me money for weeks, manager doesn't return my phone call all day before taking a long weekend, I'm here to ask a question about a problem before I work out and you are telling me to leave or you are going to call the police? Either she's heard this complaint a lot or she has some type of mental problem as she couldn't deal with the situation in the least. Either way, she is far from mature enough to be supervising this place alone. I already didn't like the place and now I don't like the people. As of this point, still no return phone call. UPDATE: Problem still exists. Manager called back and didn't resolve anything. Never heard back from the owner. They refused to let me out of my contract. I guess they decided that they would rather have an ongoing conflict between me and Kayla than let me out of the last 2 months of my contract. Yes, you read that right. I only had two months left on my contract when all this problem happened and they refused to release me out of the last 2 months. Had to take a trip to post office and pay $6 to send a registered letter asking them to cancel my contract at the end of the period. Just goes to show that once they get your signature on their contract, they don't care about your satisfaction at all and will do nothing for you even if their staff acts out of line.

1
★☆☆☆☆

Been a unhappy member for a while now. This month I was charged more than double my normal fee. Called them and was told "we already know about it and you will see the credit in a couple days." A couple days went by and no credit. Waited a couple weeks and no credit. Tried to contact someone and was told by the girl answering the phone to talk to Adam, but, he was unavailable. Left a message for him at 9am on Thurs June 16, but, she said he might not call me until the next day. I said really? It's 9am and he can't call me back today? I never got a call that day and when I called the next morning, Fri June 17, to ask for him. I was told he was out that day and the 2 days after that. If he is in any type of management, shouldn't he return phone calls before he takes off for 3 days. Since it's a gym I feel safe in assuming he didn't have many phone calls to return unless this place has that many problems that people would be calling about all day. Especially when the message was left at 9am? Went up there the same day at about 4 in the afternoon for some exercise and to talk to a manager on duty about what could be done since I was still waiting on a credit after two weeks and was met by Kayla. Kayla couldn't have been more unprofessional as she told me there was no manager there and she was the only one on duty. Since she was the only one there and at least the supervisor on duty, I started explaining about waiting on a credit and was trying to find out my options or what I should do next. They must have a bad problem with this as she totally overreacted and told me to stop what I was saying and leave before she called the police to have me escorted out. Really? You overcharged me, owe me money for weeks, manager doesn't return my phone call all day before taking a long weekend, I'm here to ask a question about a problem before I work out and you are telling me to leave or you are going to call the police? Either she's heard this complaint a lot or she has some type of mental problem as she couldn't deal with the situation in the least. Either way, she is far from mature enough to be supervising this place alone. I already didn't like the place and now I don't like the people. As of this point, still no return phone call. UPDATE: Problem still exists. Manager called back and didn't resolve anything. Never heard back from the owner. They refused to let me out of my contract. I guess they decided that they would rather have an ongoing conflict between me and Kayla than let me out of the last 2 months of my contract. Yes, you read that right. I only had two months left on my contract when all this problem happened and they refused to release me out of the last 2 months. Had to take a trip to post office and pay $6 to send a registered letter asking them to cancel my contract at the end of the period. Just goes to show that once they get your signature on their contract, they don't care about your satisfaction at all and will do nothing for you even if their staff acts out of line.

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1 out of 1 people found this review helpful.

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This place is a dump. No HVAC in mens room, mold, mildews, no cleaning, showers broke, shower curtains missing for months, steamroom broke, no cleaning service, locker room smells like somehting died there. Machines also broke for many months. Trying to cancel membership and owner never there, making cancelling a hassel for people, no towels when needed and lastly water fountains still broke after 3 months. Owners nowhere to be found. This place may be going out of business and owner so don't care. Contacted Frederick Health Department about poor
Good luck Jeff!!

1
★☆☆☆☆

This place is a dump. No HVAC in mens room, mold, mildews, no cleaning, showers broke, shower curtains missing for months, steamroom broke, no cleaning service, locker room smells like somehting died there. Machines also broke for many months. Trying to cancel membership and owner never there, making cancelling a hassel for people, no towels when needed and lastly water fountains still broke after 3 months. Owners nowhere to be found. This place may be going out of business and owner so don't care. Contacted Frederick Health Department about poor
Good luck Jeff!!

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1 out of 1 people found this review helpful.

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The health club isn't bad, but they engage in shady business practices. The agreement specifies that you can cancel should you move more than 25 miles away. We moved 50 miles away, provided documentation. For months I tried to get this taken care of and was only greeted with roadblocks. It is clear to me that they try to bully you into staying because the company isn't doing that well. Why else would they fight it so hard? There is no appealing random decisions and there was no answer to my many letters and emails (I wanted to have something in writing).

1
★☆☆☆☆

The health club isn't bad, but they engage in shady business practices. The agreement specifies that you can cancel should you move more than 25 miles away. We moved 50 miles away, provided documentation. For months I tried to get this taken care of and was only greeted with roadblocks. It is clear to me that they try to bully you into staying because the company isn't doing that well. Why else would they fight it so hard? There is no appealing random decisions and there was no answer to my many letters and emails (I wanted to have something in writing).

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1 out of 1 people found this review helpful.

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**UPDATE - 4/11/2011** They never did call me back, I sent another letter requesting they cancel our membership and sent it certified this time. I looked them up on the Better Business Bureau of Frederick. They are not accredited however they do have a total of 8 complaints against them which gives them a BBB grade of F. Seven of the complaints were related to billing (no surprise) and one complaint regarded problems with the product/service. I am now going to be the 9th person to complain.

Do yourself a favor, stay away from this company.

**Original Post - 4/04/2011** When we first joined, they were great. However, when we asked for our membership to be cancelled we encountered problems. We fulfilled the one year term and as the end of the contract came close, I called the offic to find out what I needed to do. I was told all I need to do was to send a letter asking for the membership to be cancelled. I specifically asked if I need to send it certified an was told "no." So I sent my letter and to my surprise, I am still getting charged. I called today and was told that I would have to "leave a message" for someone to call me back, yet here it is, three hours later and I have yet to receive a call. I will keep posting results as they occur.

1
★☆☆☆☆

**UPDATE - 4/11/2011** They never did call me back, I sent another letter requesting they cancel our membership and sent it certified this time. I looked them up on the Better Business Bureau of Frederick. They are not accredited however they do have a total of 8 complaints against them which gives them a BBB grade of F. Seven of the complaints were related to billing (no surprise) and one complaint regarded problems with the product/service. I am now going to be the 9th person to complain.

Do yourself a favor, stay away from this company.

**Original Post - 4/04/2011** When we first joined, they were great. However, when we asked for our membership to be cancelled we encountered problems. We fulfilled the one year term and as the end of the contract came close, I called the offic to find out what I needed to do. I was told all I need to do was to send a letter asking for the membership to be cancelled. I specifically asked if I need to send it certified an was told "no." So I sent my letter and to my surprise, I am still getting charged. I called today and was told that I would have to "leave a message" for someone to call me back, yet here it is, three hours later and I have yet to receive a call. I will keep posting results as they occur.

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2 out of 2 people found this review helpful.

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I see the management characterizes poor reviews as "misunderstandings." I'm not sure how the issues I am about to cite could be construed as a misunderstanding.

I've been a member of FAC for three years, and am about to cancel my membership for the following reasons:

--Plumbing issues in women's bathroom, including toilets that are perpetually out of order

--Filthy free weight area-- management has not seen fit to clean under the equipment in a long time, and consequently, there are piles of dust an inch thick under all benches and equipment

--Continued problems with CardioTheater equipment either out of order, removed from machines, or malfunctioning

--Dirty steam room in women's locker room

These are just BASIC maintenance issues. If the owner won't take the steps to take care of the club, why should I continue to support them financially? It is a shame, because I was happy to be part of an independent club in Frederick that, on the surface, looked like a good place to work out.

2
★★☆☆☆

I see the management characterizes poor reviews as "misunderstandings." I'm not sure how the issues I am about to cite could be construed as a misunderstanding.

I've been a member of FAC for three years, and am about to cancel my membership for the following reasons:

--Plumbing issues in women's bathroom, including toilets that are perpetually out of order

--Filthy free weight area-- management has not seen fit to clean under the equipment in a long time, and consequently, there are piles of dust an inch thick under all benches and equipment

--Continued problems with CardioTheater equipment either out of order, removed from machines, or malfunctioning

--Dirty steam room in women's locker room

These are just BASIC maintenance issues. If the owner won't take the steps to take care of the club, why should I continue to support them financially? It is a shame, because I was happy to be part of an independent club in Frederick that, on the surface, looked like a good place to work out.

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1 out of 1 people found this review helpful.

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Nothing ever gets fixed and the place is dirty. They bought new resistance equipment last year - very nice except that it's crammed into a space that is too small. When it's busy it's impossible to maintain personal space. Also, as far as the "helpful" owner in other reviews - the only time that I saw him was when he was either a) LIVING THERE WITH HIS DOG or b) stopping by to yell at the staff. Stay away!

1
★☆☆☆☆

Nothing ever gets fixed and the place is dirty. They bought new resistance equipment last year - very nice except that it's crammed into a space that is too small. When it's busy it's impossible to maintain personal space. Also, as far as the "helpful" owner in other reviews - the only time that I saw him was when he was either a) LIVING THERE WITH HIS DOG or b) stopping by to yell at the staff. Stay away!

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1 out of 1 people found this review helpful.

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Looks like the owner and staff are posting comments again. Funny how all of a sudden this dump gets such a ringing endorsement from a few people. Do yourselves the favor and don't join this gym.

1
★☆☆☆☆

Looks like the owner and staff are posting comments again. Funny how all of a sudden this dump gets such a ringing endorsement from a few people. Do yourselves the favor and don't join this gym.

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2 out of 2 people found this review helpful.

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I have been a member of FAC for over 2 years. The staff members are awesome! They are friendly,professional, and genuinely take an interest in helping you reach your goals.

5
★★★★★

I have been a member of FAC for over 2 years. The staff members are awesome! They are friendly,professional, and genuinely take an interest in helping you reach your goals.

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0 out of 4 people found this review helpful.

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I have been a member of this club since it has opened and I am very happy with it. The member's are very friendly as well as the staff and management. I always feel like part of a big family when I walk into the club and really enjoy the group classes. The owner of the club has also always been readily available to me for any type of consultation including physical traning and addressing any of my concerns. Will never look for another fitness club as long as I live in Frederick.

5
★★★★★

I have been a member of this club since it has opened and I am very happy with it. The member's are very friendly as well as the staff and management. I always feel like part of a big family when I walk into the club and really enjoy the group classes. The owner of the club has also always been readily available to me for any type of consultation including physical traning and addressing any of my concerns. Will never look for another fitness club as long as I live in Frederick.

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0 out of 4 people found this review helpful.

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The bad reviews are totally correct. This club is filthy and nothing is ever repaired. Since I joined over 1 year ago there has not been any attempt to fix the many broken lockers in the men's locker room. Many times you cannot lock your stuff in a full size locker because there are only a few which aren't broken. Most of the time you must wade through a few inches of standing water just to get to a shower stall. Once you are in the stall you see filth and grime. I do not recommend this place to any person looking for a good health club. Many of the machines are old and in need of repair. There never seems to be any attempt to fix anything and the cleaning crew is either totally incompetent or told by management to do as little as possible. The owner is happy to let these atrocities continue because he can boast about the full-size basketball court. The basketball court enables him to bring in revenue because Stu Vetter holds his youth camps at this place. The main reason I joined the club was because of the hours and the owner has now cut those so it makes no sense for me to stay. I have spoken to the owner about getting out of my 2 year membership early because of the change in hours and he pointed out to me that the change is allowed in the contract. Is the fact that this club is disgustingly filthy and many machines don't work also in the contract?I am willing to pay the owner a fee just to get out of the contract because this place is so disgusting. Of course I left the owner multiple messages over the past 2 weeks without him calling back.

1
★☆☆☆☆

The bad reviews are totally correct. This club is filthy and nothing is ever repaired. Since I joined over 1 year ago there has not been any attempt to fix the many broken lockers in the men's locker room. Many times you cannot lock your stuff in a full size locker because there are only a few which aren't broken. Most of the time you must wade through a few inches of standing water just to get to a shower stall. Once you are in the stall you see filth and grime. I do not recommend this place to any person looking for a good health club. Many of the machines are old and in need of repair. There never seems to be any attempt to fix anything and the cleaning crew is either totally incompetent or told by management to do as little as possible. The owner is happy to let these atrocities continue because he can boast about the full-size basketball court. The basketball court enables him to bring in revenue because Stu Vetter holds his youth camps at this place. The main reason I joined the club was because of the hours and the owner has now cut those so it makes no sense for me to stay. I have spoken to the owner about getting out of my 2 year membership early because of the change in hours and he pointed out to me that the change is allowed in the contract. Is the fact that this club is disgustingly filthy and many machines don't work also in the contract?I am willing to pay the owner a fee just to get out of the contract because this place is so disgusting. Of course I left the owner multiple messages over the past 2 weeks without him calling back.

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1 out of 1 people found this review helpful.

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I am a single mother of two and have a great body, because Frederick Athletic Club has an amazing daycare staff. I feel safe dropping my kids off with those two nice ladies.My kids rave about them. This gym feels like family. The owners are really friendly and they're almost always open so I can keep with my daily routines. I'd recommend this place to anyone in the Frederick area looking for a laid back place to work out.

5
★★★★★

I am a single mother of two and have a great body, because Frederick Athletic Club has an amazing daycare staff. I feel safe dropping my kids off with those two nice ladies.My kids rave about them. This gym feels like family. The owners are really friendly and they're almost always open so I can keep with my daily routines. I'd recommend this place to anyone in the Frederick area looking for a laid back place to work out.

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0 out of 2 people found this review helpful.

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It is obvious to me that some of the positive reviews are
planted by the staff. The negatives reviews are spot on. The cleaning crew used to clean and spray right next to you on the machines. Was suufocating! The only reason they stopped is because cleaning is so sparse now. Showers are filthy and apparently cleaning less is a cost savings idea. Drinking fountain has been broken for months . The showers are disgusting and the dispensers devoid of soap. Staff seems mostly interested in working out themselves and talking than helping. Clearly the reductions are an effort to delay bankruptcy. If management cared there would more than just weak and ridiculous denials on this page and a real effort for improvements... nuff said! Whomever is rebutting these comments is not being honest. What this place was and what it now is are two entirely different clubs... Most of the trainers have left and I will too at expiration of my contract

1
★☆☆☆☆

It is obvious to me that some of the positive reviews are
planted by the staff. The negatives reviews are spot on. The cleaning crew used to clean and spray right next to you on the machines. Was suufocating! The only reason they stopped is because cleaning is so sparse now. Showers are filthy and apparently cleaning less is a cost savings idea. Drinking fountain has been broken for months . The showers are disgusting and the dispensers devoid of soap. Staff seems mostly interested in working out themselves and talking than helping. Clearly the reductions are an effort to delay bankruptcy. If management cared there would more than just weak and ridiculous denials on this page and a real effort for improvements... nuff said! Whomever is rebutting these comments is not being honest. What this place was and what it now is are two entirely different clubs... Most of the trainers have left and I will too at expiration of my contract

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2 out of 3 people found this review helpful.

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Although they have a gym, the place is not worth the money. Any fitness center will have nicer equipment. They do not clean, you might see someone wiping the machines down or picking towels up but that is about it. The locker room is nasty, constantly smells, showers and shower curtains have dirt/rust and who knows what else on them. They clearly have not heard of bleach and lysol. The sit-up mat is constantly dirty which includes dirt from shoes, hair and bandades. I understand people come through constantly and it might be hard to keep up with but when I constatnly see at least two people (usually more) behind the counter? When I see the same bandade in the shower and by the sit-up mat for DAYS? When I see the same piece of gum on the floor, un-stepped on for days then someone finally steps on it? The basketball's are junk, half of the place is broke, where is the money going that everyone pays? If that company next door opens something up for their employees, this place will have weeds growing inside of it. It might be convenient but I say take the extra couple minutes and drive somewhere else.

1
★☆☆☆☆

Although they have a gym, the place is not worth the money. Any fitness center will have nicer equipment. They do not clean, you might see someone wiping the machines down or picking towels up but that is about it. The locker room is nasty, constantly smells, showers and shower curtains have dirt/rust and who knows what else on them. They clearly have not heard of bleach and lysol. The sit-up mat is constantly dirty which includes dirt from shoes, hair and bandades. I understand people come through constantly and it might be hard to keep up with but when I constatnly see at least two people (usually more) behind the counter? When I see the same bandade in the shower and by the sit-up mat for DAYS? When I see the same piece of gum on the floor, un-stepped on for days then someone finally steps on it? The basketball's are junk, half of the place is broke, where is the money going that everyone pays? If that company next door opens something up for their employees, this place will have weeds growing inside of it. It might be convenient but I say take the extra couple minutes and drive somewhere else.

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2 out of 2 people found this review helpful.

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UPDATE: I haven't been vack to FAC since I posted this - still waiting on my membership to expire so that I can start jumping through all the hoops to get cancelled. In the meantime, I see on Facebook that FAC has a new manager named Eric. Is this true? Have there been any positive changes? Is there any hope that if I went back for the last two months of my contract that I notice any difference? Just wondering.....

I have too many complaints to even get started but just read below and you'll get the idea. I will say that the "customer satisfaction" approach the entire staff uses is terrible, and the higher up the food chain you go, the more appalling it gets. I've been made to feel so bad about myself that I'm just letting the rest of my membership run out. Such a waste.
Don't make the mistake I did - don't give this place a second thought.

1
★☆☆☆☆

UPDATE: I haven't been vack to FAC since I posted this - still waiting on my membership to expire so that I can start jumping through all the hoops to get cancelled. In the meantime, I see on Facebook that FAC has a new manager named Eric. Is this true? Have there been any positive changes? Is there any hope that if I went back for the last two months of my contract that I notice any difference? Just wondering.....

I have too many complaints to even get started but just read below and you'll get the idea. I will say that the "customer satisfaction" approach the entire staff uses is terrible, and the higher up the food chain you go, the more appalling it gets. I've been made to feel so bad about myself that I'm just letting the rest of my membership run out. Such a waste.
Don't make the mistake I did - don't give this place a second thought.

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1 out of 1 people found this review helpful.

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As of Christmas 2010 they are back to an F Rating by the BBB. http://www.bbb.org/greater-maryland/business-reviews/health-clubs/frederick-athletic-club-in-frederick-md-23011615. The same people and procedures are in place, so why expect anything else?

These comments are given by former and current members so why don't you take them as input instead of hastily jumping in to make a counter claim? How about putting a customer comment form at the front desk. Might save you from getting all of this dirty laundry aired in public!

I'm going to Planet Fitness because it's just a better all around gym and my workouts are way more productive. I currently pay $39 a month and we'll see how things go when I cancel...

2
★★☆☆☆

As of Christmas 2010 they are back to an F Rating by the BBB. http://www.bbb.org/greater-maryland/business-reviews/health-clubs/frederick-athletic-club-in-frederick-md-23011615. The same people and procedures are in place, so why expect anything else?

These comments are given by former and current members so why don't you take them as input instead of hastily jumping in to make a counter claim? How about putting a customer comment form at the front desk. Might save you from getting all of this dirty laundry aired in public!

I'm going to Planet Fitness because it's just a better all around gym and my workouts are way more productive. I currently pay $39 a month and we'll see how things go when I cancel...

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2 out of 2 people found this review helpful.

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The majority of other reviews are correct for the most part, this gym is not the greatest. The weight machines seem old and outdated, and the cardio machines seem to have a variety of problems. From nearly all the treadmills having broken TVs to ellipticals that are literally missing parts, it just doesn't seem worth the money. Also the facility itself could use a good scrubbing down. The locker rooms/shower areas are gross, and the carpet is stained and shredded in several areas, not to mention the dirty towels they keep handing out. This is not what I would expect from such a "elite club". By the way, the so called positive "reviews" posted on this site are probably written by the same person (most likely the owner). Isn't it funny how all of a sudden so many people have such great things to say about FAC all at the same time? The only positive thing I have to say is that at least the place isn't too crowded, however that is most likely because so many members have left, which is what I intend to do soon.

1
★☆☆☆☆

The majority of other reviews are correct for the most part, this gym is not the greatest. The weight machines seem old and outdated, and the cardio machines seem to have a variety of problems. From nearly all the treadmills having broken TVs to ellipticals that are literally missing parts, it just doesn't seem worth the money. Also the facility itself could use a good scrubbing down. The locker rooms/shower areas are gross, and the carpet is stained and shredded in several areas, not to mention the dirty towels they keep handing out. This is not what I would expect from such a "elite club". By the way, the so called positive "reviews" posted on this site are probably written by the same person (most likely the owner). Isn't it funny how all of a sudden so many people have such great things to say about FAC all at the same time? The only positive thing I have to say is that at least the place isn't too crowded, however that is most likely because so many members have left, which is what I intend to do soon.

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3 out of 3 people found this review helpful.

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My husband and I joined in September. We workout almost every weekday morning. The locker room smells. Even in this day and age they have carpet in the locker room that is really old. I can't believe they don't have tile, which is so much cleaner. There is one toilet that has been broken for 5 years-that is what the members told me. Needless to say, it has never been fixed since I joined. Most Monday mornings there isn't toilet paper in the locker room. The cleaning crew is only there two days a week now. There are no clocks in the women's locker room, so if you need to get to work-too bad. There are missing doors on some of the lockers and one locker door that is torn up in the women's locker room. It just looks really shabby. I would be embarrassed to show this place to perspective members. There are no shower baskets in the shower stalls, so you have to put your shampoo, conditioner, razors and soap on the floor of the shower. I feel like I'm camping. There isn't even one box of tissues in the club, ever. They don't have any fans on the ceiling in the gym, so the gym gets really hot when a person is on an type of aerobic equipment. I would rather it be cooler, so I can workout harder. They don't really have a lot of equipment compared to other clubs I belonged to in the past. They have benches that have torn seats. The bikes in the spin room are really old-at least ten years old. The carpet in the main gym is very dirty and cheap-it really needs to be updated. Overall, its worth about $15 a month. It isn't crowded because so many people have left this club from what the other members have told me. This was closer to my husband's work, but we will be going back to Fitness First as soon as possible.

1
★☆☆☆☆

My husband and I joined in September. We workout almost every weekday morning. The locker room smells. Even in this day and age they have carpet in the locker room that is really old. I can't believe they don't have tile, which is so much cleaner. There is one toilet that has been broken for 5 years-that is what the members told me. Needless to say, it has never been fixed since I joined. Most Monday mornings there isn't toilet paper in the locker room. The cleaning crew is only there two days a week now. There are no clocks in the women's locker room, so if you need to get to work-too bad. There are missing doors on some of the lockers and one locker door that is torn up in the women's locker room. It just looks really shabby. I would be embarrassed to show this place to perspective members. There are no shower baskets in the shower stalls, so you have to put your shampoo, conditioner, razors and soap on the floor of the shower. I feel like I'm camping. There isn't even one box of tissues in the club, ever. They don't have any fans on the ceiling in the gym, so the gym gets really hot when a person is on an type of aerobic equipment. I would rather it be cooler, so I can workout harder. They don't really have a lot of equipment compared to other clubs I belonged to in the past. They have benches that have torn seats. The bikes in the spin room are really old-at least ten years old. The carpet in the main gym is very dirty and cheap-it really needs to be updated. Overall, its worth about $15 a month. It isn't crowded because so many people have left this club from what the other members have told me. This was closer to my husband's work, but we will be going back to Fitness First as soon as possible.

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3 out of 3 people found this review helpful.

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The ownership and management of this place are CRIMINALS and should be PROSECUTED! They have absolutely NO respect for their customers and they will lie incessantly in an attempt to get money from innocent residents who don't realize it. The "business responses" on this site are LIES -- including the claim that they have an "A rating" with the Better Business Bureau. They have a D- RATING with the BBB (check for yourself) and how it's not an F is beyond belief. BE FOREWARNED! Do NOT EVER join this place, no matter how many dozens of glossy, colorful fliers you receive in your mailbox. It's owners of businesses like this one that give honest, good-hearted business people a bad name.

1
★☆☆☆☆

The ownership and management of this place are CRIMINALS and should be PROSECUTED! They have absolutely NO respect for their customers and they will lie incessantly in an attempt to get money from innocent residents who don't realize it. The "business responses" on this site are LIES -- including the claim that they have an "A rating" with the Better Business Bureau. They have a D- RATING with the BBB (check for yourself) and how it's not an F is beyond belief. BE FOREWARNED! Do NOT EVER join this place, no matter how many dozens of glossy, colorful fliers you receive in your mailbox. It's owners of businesses like this one that give honest, good-hearted business people a bad name.

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2 out of 2 people found this review helpful.

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messy locker room, often no towels available, broken equipment that takes too long to be repaired, dis-interested staff and finally problems trying to cancel after my miserable year was up- would not recommend to anybody.Not surprised to see they currently have a F {FAILED}rating by the Better Business Board- while golds,planet fitness and fitness first all have A ratings.

1
★☆☆☆☆

messy locker room, often no towels available, broken equipment that takes too long to be repaired, dis-interested staff and finally problems trying to cancel after my miserable year was up- would not recommend to anybody.Not surprised to see they currently have a F {FAILED}rating by the Better Business Board- while golds,planet fitness and fitness first all have A ratings.

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2 out of 2 people found this review helpful.

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This club is still billling me months after I cancelled !!! What kind of a business does that ? I followed their policy and submitted a letter in writing via certified mail. The signature back to me did not have a name just FAC. I called them and they said they have no record of me cancelling?! I am warning friends about them and you should too.

1
★☆☆☆☆

This club is still billling me months after I cancelled !!! What kind of a business does that ? I followed their policy and submitted a letter in writing via certified mail. The signature back to me did not have a name just FAC. I called them and they said they have no record of me cancelling?! I am warning friends about them and you should too.

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2 out of 2 people found this review helpful.

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I belonged to the club for several years and knew everyone by name who worked the club. As soon as I tried to cancel my membership they forgot who I was and did not return ANY phone calls EVER. My other friend who had moved out of state had the same problem. BEWARE! If you join the club they will continue to bill you. SECRET: If you call your bank and tell them NOT to allow any funds to go to FAC, after you cancel, this will stop the billing. Also reporting them to the better business bureau is a good idea. My friend and I were billed until we figured this out. They are a very shady organization to say the least.
TIP: Gold's Gym is less expensive and has more to offer including racketball. YMCA is reasonable and has a pool. The Recreation Center in Frederick is $20/month with NO CONTRACT.

1
★☆☆☆☆

I belonged to the club for several years and knew everyone by name who worked the club. As soon as I tried to cancel my membership they forgot who I was and did not return ANY phone calls EVER. My other friend who had moved out of state had the same problem. BEWARE! If you join the club they will continue to bill you. SECRET: If you call your bank and tell them NOT to allow any funds to go to FAC, after you cancel, this will stop the billing. Also reporting them to the better business bureau is a good idea. My friend and I were billed until we figured this out. They are a very shady organization to say the least.
TIP: Gold's Gym is less expensive and has more to offer including racketball. YMCA is reasonable and has a pool. The Recreation Center in Frederick is $20/month with NO CONTRACT.

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3 out of 3 people found this review helpful.

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I've read the negative reviews and I have to say that I really don't agree or understand. I joined the club in August. I'm diabetic, had a fractured heel and an extreme aversion to exercise. The manager (Adam) sat me down and really helped me understand how a membership could benefit me. He also introduced me to my personal trainer (Cindy). I have to say I was skeptical - thinking that they were just acting like they cared because I was new. But I've been there every since and it never ceases to amaze me how much they take a personal interest in my success. Cindy has been AMAZING - she really knows what she's talking about and makes fitness seem atainable! The classes are HARD but well worth it for the results that you get. I haven't looked or felt this good in years! Like any gym -- you get out what you put in. If you want a gym that is a fashion show or meat market -- look elsewhere. But if you want a place with personal attention and a postive atmosphere, this is the place for you!
Also --- when I go in there are always stacks and stacks of towels available, the bathrooms are clean and the only time it ever smelled bad was during the stinkbug season.
Love this place!

5
★★★★★

I've read the negative reviews and I have to say that I really don't agree or understand. I joined the club in August. I'm diabetic, had a fractured heel and an extreme aversion to exercise. The manager (Adam) sat me down and really helped me understand how a membership could benefit me. He also introduced me to my personal trainer (Cindy). I have to say I was skeptical - thinking that they were just acting like they cared because I was new. But I've been there every since and it never ceases to amaze me how much they take a personal interest in my success. Cindy has been AMAZING - she really knows what she's talking about and makes fitness seem atainable! The classes are HARD but well worth it for the results that you get. I haven't looked or felt this good in years! Like any gym -- you get out what you put in. If you want a gym that is a fashion show or meat market -- look elsewhere. But if you want a place with personal attention and a postive atmosphere, this is the place for you!
Also --- when I go in there are always stacks and stacks of towels available, the bathrooms are clean and the only time it ever smelled bad was during the stinkbug season.
Love this place!

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1 out of 2 people found this review helpful.

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For some reason the link is bringing a page for a physician - For the record, FAC is not a doctor but a gym.

We have been trying unsuccessfully for months to terminate our membership and are still being billed. My husband appeared in person to cancel the membership, paid the last thirty days in the form of a check from a new account and they took the information from the check and STARTED BILLING AGAIN!

Again in July 2010 my husband appeared in person to cancel and this time asked for a copy of the termination paperwork. When we were still being billed in September the manager "Adam" apoligized and asked us to email the form we signed to his hotmail account and he would take care of the refund and cancellation. Here we are in October and we are still being charged.

I give FAC a big FAT goose egg for a rating. It is due people like this that have ruined it for legit businesses using EFT. It may be a great place to work out but if they refuse to process cancellations in a timely fashion then they are not deserving of the public trust or your money.

1
★☆☆☆☆

For some reason the link is bringing a page for a physician - For the record, FAC is not a doctor but a gym.

We have been trying unsuccessfully for months to terminate our membership and are still being billed. My husband appeared in person to cancel the membership, paid the last thirty days in the form of a check from a new account and they took the information from the check and STARTED BILLING AGAIN!

Again in July 2010 my husband appeared in person to cancel and this time asked for a copy of the termination paperwork. When we were still being billed in September the manager "Adam" apoligized and asked us to email the form we signed to his hotmail account and he would take care of the refund and cancellation. Here we are in October and we are still being charged.

I give FAC a big FAT goose egg for a rating. It is due people like this that have ruined it for legit businesses using EFT. It may be a great place to work out but if they refuse to process cancellations in a timely fashion then they are not deserving of the public trust or your money.

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2 out of 2 people found this review helpful.

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PROs: Very clean, nice selection of machine/weight equipment, friendly Jr staffers*, HUGE selection of cardio equipment, nice courts & studio rooms, child care offered.

CONs: Sr staff treat customers oddly, free wgt area is very small, most of the machine/weight equipment are "one deep", some "Meat market" along with some "meat heads" doing more gabbing than working out present.

Overall, not the perfect place for the hardcore but more than adequate for the casual/regular fitness enthusiast and the busy

3
★★★☆☆

PROs: Very clean, nice selection of machine/weight equipment, friendly Jr staffers*, HUGE selection of cardio equipment, nice courts & studio rooms, child care offered.

CONs: Sr staff treat customers oddly, free wgt area is very small, most of the machine/weight equipment are "one deep", some "Meat market" along with some "meat heads" doing more gabbing than working out present.

Overall, not the perfect place for the hardcore but more than adequate for the casual/regular fitness enthusiast and the busy

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First off, i've been a member for 4+ years at this facility and they keep getting better! Not only is the facility clean, organized, and has up-to-date equipment, but they offer free classes and an extremely comfortable atmosphere! I've never waited in line to use equipment or machines and never met anyone there working out that wasn't friendly and helpful. There are no "meat heads" that intimidate you into not coming and i find that most members are there for the same reason: to live better, healthier lives!

Their Staff really takes the time to address any issues that come up, whether it's broken equipment, TV monitors not functioning, or people that leave a lock on the lockers for more than a day. The steam room and sauna are great and one of the reasons i chose this gym. The local competition can't match the environment and facility AND the other gyms like to appear that they have lower dues, but in reality there is high enrollment fees and "surprise" fees throughout the contract.

I would recommend this gym to anyone looking to start a gym membership for the first time and wants a non-intimidating atmosphere!

5
★★★★★

First off, i've been a member for 4+ years at this facility and they keep getting better! Not only is the facility clean, organized, and has up-to-date equipment, but they offer free classes and an extremely comfortable atmosphere! I've never waited in line to use equipment or machines and never met anyone there working out that wasn't friendly and helpful. There are no "meat heads" that intimidate you into not coming and i find that most members are there for the same reason: to live better, healthier lives!

Their Staff really takes the time to address any issues that come up, whether it's broken equipment, TV monitors not functioning, or people that leave a lock on the lockers for more than a day. The steam room and sauna are great and one of the reasons i chose this gym. The local competition can't match the environment and facility AND the other gyms like to appear that they have lower dues, but in reality there is high enrollment fees and "surprise" fees throughout the contract.

I would recommend this gym to anyone looking to start a gym membership for the first time and wants a non-intimidating atmosphere!

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1 out of 2 people found this review helpful.

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My wife and I have been a members of the frederick athletic club since september and we love it. They have all the free weights i could ever want and with the addition of the cable cross over and the olympic squat rack my workouts have gone to a new level. My wife really likes the group classes especially the new tae bo class!

4
★★★★☆

My wife and I have been a members of the frederick athletic club since september and we love it. They have all the free weights i could ever want and with the addition of the cable cross over and the olympic squat rack my workouts have gone to a new level. My wife really likes the group classes especially the new tae bo class!

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0 out of 1 people found this review helpful.

Business Response:

Plenty of weights, plenty of room Yes AJ we have more weight equipment and free weights than any club in town. It is all very new and the best money can buy. No clink-clank as all weights are rubberized. We are the ONLY HAMMER Strength showcase club in Frederick. Thanks.
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Had not belonged to a gym for 23 yrs. before joining in April. I had no idea what to do or how to use most of the equipment! I worked with a personal trainer for weeks before I was on my own. After just 3 months I just can't believe how much better I look and feel!!! I read the negative comments about this place before joining.... I just don't get it, everyone here has been so helpful and they really care about you!!! Come check it out for yourself... you won't be disappointed!!!!

5
★★★★★

Had not belonged to a gym for 23 yrs. before joining in April. I had no idea what to do or how to use most of the equipment! I worked with a personal trainer for weeks before I was on my own. After just 3 months I just can't believe how much better I look and feel!!! I read the negative comments about this place before joining.... I just don't get it, everyone here has been so helpful and they really care about you!!! Come check it out for yourself... you won't be disappointed!!!!

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0 out of 1 people found this review helpful.

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Absolutely the nicest, most modern facility in Frederick. Super friendly staff who know about fitness, clean, full sized towels, full court bb, large locker rooms with nice amenities, never overcrowded, nice and cool AC, plenty of space to move around, professional atmosphere with no meatheads or sketchy people like at the YMCA, Gold's, Planet F, FF. I looked at all the others before I joined and this is by far the best and the best deal!

5
★★★★★

Absolutely the nicest, most modern facility in Frederick. Super friendly staff who know about fitness, clean, full sized towels, full court bb, large locker rooms with nice amenities, never overcrowded, nice and cool AC, plenty of space to move around, professional atmosphere with no meatheads or sketchy people like at the YMCA, Gold's, Planet F, FF. I looked at all the others before I joined and this is by far the best and the best deal!

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2 out of 3 people found this review helpful.

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I honestly do not understand the criticisms of some of the reviewers. I've been a member of FAC for almost 18 months and have not had a single negative experience. The staff has always been exceptionally friendly and professional. Its one of the few clubs I've found that has trainers who actually have degrees - they know what they are talking about. The Gym is consistently clean and the wide variety of classes (body pump, step, Zumba, etc) are taught by friendly, professionals who have no problem giving one on one advice on how to improve. The equipment at the gym is up to date and some of the best available in Frederick. In the 18 months I've been a member, FAC has consistently maintained and updated their equipment. I highly recommend FAC to everyone from serious body builders to those looking to loose weight or those just looking for a place to keep toned and in shape. The environment is friendly and non-threatening to new members.

5
★★★★★

I honestly do not understand the criticisms of some of the reviewers. I've been a member of FAC for almost 18 months and have not had a single negative experience. The staff has always been exceptionally friendly and professional. Its one of the few clubs I've found that has trainers who actually have degrees - they know what they are talking about. The Gym is consistently clean and the wide variety of classes (body pump, step, Zumba, etc) are taught by friendly, professionals who have no problem giving one on one advice on how to improve. The equipment at the gym is up to date and some of the best available in Frederick. In the 18 months I've been a member, FAC has consistently maintained and updated their equipment. I highly recommend FAC to everyone from serious body builders to those looking to loose weight or those just looking for a place to keep toned and in shape. The environment is friendly and non-threatening to new members.

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1 out of 2 people found this review helpful.

Business Response:

Something for everyone We are very spacious, relaxing and have a no-wait, no time limit policy and are not overcrowded. Our membership mix tells us that all types feel comfortable and we are not dominated by a certain stereotypical gym person of any particular category. We attract those who want cutting edge equipment in a well maintained environment with and ultra friendly staff and fellow members--Mark M. knows!
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This gym is SO much better than Gold's! It was always so crowded and the employees were extremely superficial and unwilling to help. This club is way more personal and fits to my needs and actually cares that I am a member there! My daughter loves it, I love it, and the free group exercise is not bad either! They even have yoga!

5
★★★★★

This gym is SO much better than Gold's! It was always so crowded and the employees were extremely superficial and unwilling to help. This club is way more personal and fits to my needs and actually cares that I am a member there! My daughter loves it, I love it, and the free group exercise is not bad either! They even have yoga!

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Business Response:

Another satisfied member! We have a great atmosphere that you want to keep coming back to and not to be scared or intimidated by. No scenes or drama here!
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We did everything by the book required to terminate our membership. Yet, we were billed on our credit card for another month after satisfying the one year policy. We have been getting the run around since notifying FAC of this fact last week. I would not recommend using your credit card when joining to prevent what is happening to us. On a positive note, I found most employees there very friendly and even was often asked what type of music I wished to have playing. The facility was also usually very clean. Some equipment did seem to not work properly such as the personal TV on each treadmill.

3
★★★☆☆

We did everything by the book required to terminate our membership. Yet, we were billed on our credit card for another month after satisfying the one year policy. We have been getting the run around since notifying FAC of this fact last week. I would not recommend using your credit card when joining to prevent what is happening to us. On a positive note, I found most employees there very friendly and even was often asked what type of music I wished to have playing. The facility was also usually very clean. Some equipment did seem to not work properly such as the personal TV on each treadmill.

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1 out of 1 people found this review helpful.

Business Response:

Resolved! Nearly all high end health clubs today collect dues by EFT--Credit card/check debit. This saves a lot of time and expense and it has been this way for well over 15 years in the industry. We credited this customer even though 30 days written notice is required prior to cancelling. All personal TVs on our state of the art cardio theatre system are always working, as well as the large 52" screens. If something breaks down we have a 1-3 day repair policy except when parts are out of stock or on back order.
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I joined Frederick Athletic Club in October of last year. They put me on a program based on what I wanted to have completed. I wanted to get tone and increase stamina. They walked me through different exercises on different machines that they felt would really help me in those areas. They all are extremely kind and will glady show you how to use the machine properly. Best Gym I've Joined Yet because it's only been 6 months and I'm truly seeing results that I didn't see at Fitness First or Gold's

5
★★★★★

I joined Frederick Athletic Club in October of last year. They put me on a program based on what I wanted to have completed. I wanted to get tone and increase stamina. They walked me through different exercises on different machines that they felt would really help me in those areas. They all are extremely kind and will glady show you how to use the machine properly. Best Gym I've Joined Yet because it's only been 6 months and I'm truly seeing results that I didn't see at Fitness First or Gold's

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1 out of 1 people found this review helpful.

Business Response:

Glad you are seeing results Our slogan is "Real People, Real Results" and this still holds true today!
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I would never EVER refer anyone to this place after what I went through. First of all, I was told that the trainers could help me get back on track. I talked to one-they wanted to do a follow up the next week, that never happened. Everytime I would see if they were available, they were gone, or busy. Also, in order to stop a membership you have to send a letter by certified mail. I did that. It takes an entire 30 days for the billing company to cancel it! The machines are okay, the cleaning people clean during the day which is so stupid, they are not 24 hours they should clean after hours like most businesses. I will never go back to them, and I will never refer anyone, they are overpriced and rude.

1
★☆☆☆☆

I would never EVER refer anyone to this place after what I went through. First of all, I was told that the trainers could help me get back on track. I talked to one-they wanted to do a follow up the next week, that never happened. Everytime I would see if they were available, they were gone, or busy. Also, in order to stop a membership you have to send a letter by certified mail. I did that. It takes an entire 30 days for the billing company to cancel it! The machines are okay, the cleaning people clean during the day which is so stupid, they are not 24 hours they should clean after hours like most businesses. I will never go back to them, and I will never refer anyone, they are overpriced and rude.

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1 out of 2 people found this review helpful.

Business Response:

Appointments are necessary! We are the ONLY club that offers up to 10 free PT sessions when you join--THIS IS BY APPOINTMENT. Cancellations by certified mail OR by filling out an easy form at the desk--YES 30 days notice required. We are the CLEANEST club and having cleaning at night ALSO! Our prices are about the same, less or no more than a few dollars per week for the being best club in town!
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This place is awful. The staff is disinterested. The cleaning staff cleans during the day spraying chemicals on the machines while you are working out.Never belonged to a gym that cleaned while customers are there. The owner drops his dog and kids off for baby sitting. Once the dog barked for the whole time I was there. The trainer(s) that are there appear to be socially vacant. Now reading other reviews you can't get away from the club without nawling off your arm.Other choices are better in Frederick

1
★☆☆☆☆

This place is awful. The staff is disinterested. The cleaning staff cleans during the day spraying chemicals on the machines while you are working out.Never belonged to a gym that cleaned while customers are there. The owner drops his dog and kids off for baby sitting. Once the dog barked for the whole time I was there. The trainer(s) that are there appear to be socially vacant. Now reading other reviews you can't get away from the club without nawling off your arm.Other choices are better in Frederick

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2 out of 3 people found this review helpful.

Business Response:

Unfortunately, not true We have the best, friendliest staff around--with no attitudes. COME SEE US FOR YOURSELF. Cleaning during the day is just extra cleaning and we do not do it AROUND members. Our trainers are motivating and accomodating. There is no other better choice in Frederick. See for yourself and take the money back coupon with you.
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Great Equipment , very impressed with the lay out and equipment , been a member several months now and they seem to always be adding something new . The staff is helpful and the Body Pump class taught by Melissa is awesome .

4
★★★★☆

Great Equipment , very impressed with the lay out and equipment , been a member several months now and they seem to always be adding something new . The staff is helpful and the Body Pump class taught by Melissa is awesome .

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I took advantage of a free pass and enjoyed the club. When I sat down to talk with the sales person and offered to pay the one year membership contract with cash, they refused to accept it.
He said that they will only accept monthly electronic bank transfers. This makes me a very doubtful I will join, since it seems this health club don't seem very honest from the reviews here and that the Better Business Bureaus has several more poor reviews.

1
★☆☆☆☆

I took advantage of a free pass and enjoyed the club. When I sat down to talk with the sales person and offered to pay the one year membership contract with cash, they refused to accept it.
He said that they will only accept monthly electronic bank transfers. This makes me a very doubtful I will join, since it seems this health club don't seem very honest from the reviews here and that the Better Business Bureaus has several more poor reviews.

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2 out of 2 people found this review helpful.

Business Response:

A Rating at the BBB! Quality health clubs stopped taking cash many years ago: a) for your protection (for the clubs that may go out of business), b) for easier accounting and less costly processing each month c) to keep the costs down for members WE CURRENTLY HAVE AN A RATING AT THE BBB. Under previous management we were not a member of the Better BB but now are handling any and all complaints and are joining so that these misconceptions do not occur again.
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i was given a couple of free passes to this gym and i am definately thinking about joining. the equipment is up to date and first rate and the staff is very friendly and helpful without being pushy. i went in at 5:30 a.m. and the receptionist was extremely cheerful and helpful. i give this establishment a thumbs up!!

5
★★★★★

i was given a couple of free passes to this gym and i am definately thinking about joining. the equipment is up to date and first rate and the staff is very friendly and helpful without being pushy. i went in at 5:30 a.m. and the receptionist was extremely cheerful and helpful. i give this establishment a thumbs up!!

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1 out of 2 people found this review helpful.

Business Response:

Very Cheerful and Helpful, not pushy" These are still the typical thoughts of our members today, now having served thousands in the Frederick area over 10 years. Look for testimonials coming soon about our very happy members at the Frederick Athletic Club!

More about Frederick Athletic Club

Weight Loss Programs Customized Fitness Regimens Personal Training Group Exercise Classes State of the Art Equipment Sports Camps Saunas, steam rooms, showers, lockers, towels Full Court Basketball

 

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