Toys R US

★★☆☆☆
  • 17301 Valley Mall Rd

    Hagerstown, MD 21740

    Map & Directions
  • 301-582-9741

About Toys R US

Hours
Sun 10am-8pm, Mon-Fri 10am-9:30pm, Sat 9am-9:30pm

Shopping

Shopping
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1.5 6
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Worst store ever. Can NEVER get anyone to answer the phone. They just pick it up and hang up on people. If you need anything you have to drive there. Very rude employees.

1
★☆☆☆☆

Worst store ever. Can NEVER get anyone to answer the phone. They just pick it up and hang up on people. If you need anything you have to drive there. Very rude employees.

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There's not much more to say then "they don't answer their phones." It shows how much they care about customer service.

1
★☆☆☆☆

There's not much more to say then "they don't answer their phones." It shows how much they care about customer service.

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Like the others said, they DON'T ANSWER THEIR PHONE!!! It's ridiculous that a major toy store like this refused to answer the phone. If you need to check if a particular toy is available at this location, don't bother.

1
★☆☆☆☆

Like the others said, they DON'T ANSWER THEIR PHONE!!! It's ridiculous that a major toy store like this refused to answer the phone. If you need to check if a particular toy is available at this location, don't bother.

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This store does not anwer their phone!! I have called other Toys R Us and they have been very helpful. The Hagerstown, Md store on numerous occasions have picked up the phone just to hang it right back up without even saying a word. I understand that they are busy around the holidays, but I am sure other Toys R Us stores are just as busy and still manage to take care of their customers. This should be reported; I am sure they are loosing business cause they def lost mine!!

1
★☆☆☆☆

This store does not anwer their phone!! I have called other Toys R Us and they have been very helpful. The Hagerstown, Md store on numerous occasions have picked up the phone just to hang it right back up without even saying a word. I understand that they are busy around the holidays, but I am sure other Toys R Us stores are just as busy and still manage to take care of their customers. This should be reported; I am sure they are loosing business cause they def lost mine!!

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This store does not answer it's phone. Every time I have tried to call for the last several months, the phone just rings and rings. It's like they don't want to talk to anyone. I no longer buy toys at the Hagerstown store. I live too far away to just stop in and see if they have a particular toy in stock that my children are asking for.

1
★☆☆☆☆

This store does not answer it's phone. Every time I have tried to call for the last several months, the phone just rings and rings. It's like they don't want to talk to anyone. I no longer buy toys at the Hagerstown store. I live too far away to just stop in and see if they have a particular toy in stock that my children are asking for.

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friendly and helpful employees. good inventory and when you shop the sales, good prices. they have a good return policy, too. it's easy to take a duplicate birthday gift back there no problem. i try to shop there when possible.

4
★★★★☆

friendly and helpful employees. good inventory and when you shop the sales, good prices. they have a good return policy, too. it's easy to take a duplicate birthday gift back there no problem. i try to shop there when possible.

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