Towson Sedan Svc

★★★★★

About Towson Sedan Svc

Hours
Dispatch: Sun - Thu, 7am - 11pm; Fr i -Sat, 7am - 2am. Reservations: Daily, 24 hrs

Transportation & Storage

Transportation & Storage
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5 2
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Horrible experience! I called Towson Sedan at 2 p.m. to reserve 2 cars for a 7:45 p.m. pick up. Of course that time came and went! I called back at 8 p.m.- they were "on the way." I called again 15 min. later and was hung up on by the

3
★★★★★

Horrible experience! I called Towson Sedan at 2 p.m. to reserve 2 cars for a 7:45 p.m. pick up. Of course that time came and went! I called back at 8 p.m.- they were "on the way." I called again 15 min. later and was hung up on by the

.

I had a terrible experience, a while back. I called a cab and they sent someone out, when the guy arrived, they told me he was out front and it took me a minute to get outside. When I got outside (less than ten minutes later,) he had left. I called the company, they sent him back.

He then told me "Oh time is the money. You no come so I leave. You not even in area, we do you favor. Time is money, I have other things to do. "
Part ways through the ride he remembered who held his money, and he started sucking up to me, being as nice as I can. He was foreign, and typically acted like him and his culture, (that he did not mention,) were several steps above us.

I did not call the cab company for two months. When I called today, I spoke with a receptionist, not a pressured, angry, bitchy dispatcher that most people deal with. She listened to me, made an exception for me (since I am far from the area..) and told me if any drivers ever spoke to me again to call and talk to someone.

She made me feel like a customer, and it is by far the largest effort that ANY cab company has ever shown me. I was extremely happy.

Although I won't be able to give the company more business, I advise that others use it. Most cab drivers and company's act like they hate their customers, but this one is the one exception.

=]

2
★★★★★

I had a terrible experience, a while back. I called a cab and they sent someone out, when the guy arrived, they told me he was out front and it took me a minute to get outside. When I got outside (less than ten minutes later,) he had left. I called the company, they sent him back.

He then told me "Oh time is the money. You no come so I leave. You not even in area, we do you favor. Time is money, I have other things to do. "
Part ways through the ride he remembered who held his money, and he started sucking up to me, being as nice as I can. He was foreign, and typically acted like him and his culture, (that he did not mention,) were several steps above us.

I did not call the cab company for two months. When I called today, I spoke with a receptionist, not a pressured, angry, bitchy dispatcher that most people deal with. She listened to me, made an exception for me (since I am far from the area..) and told me if any drivers ever spoke to me again to call and talk to someone.

She made me feel like a customer, and it is by far the largest effort that ANY cab company has ever shown me. I was extremely happy.

Although I won't be able to give the company more business, I advise that others use it. Most cab drivers and company's act like they hate their customers, but this one is the one exception.

=]

Pros: Good customer service, nice receptionists.

Cons: The antisocial, life-hating, drivers

 

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