Browning Pools & Spas

★★★☆☆
  • Rte 40 1/2 Mi W Of Mall

    Frederick, MD 21701

    Map & Directions
  • 301-473-9100

About Browning Pools & Spas

Categories
  • Swimming Pool Contractors
  • Pools & Spas
  • Spas & Saunas
2.5714 7
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We went here when we first opened up our pool since the home we purchased was a Browning Pool. Our pool when built had poor concrete and we need to replace the acrylic deck with severe cracking and bubbling. 2 contractors confirmed Brownings Subs used bad concrete therefore our acrylic coating won't stay on. 3 1/2 years and having to replace the deck coating is not acceptable, to date we haven't received a phone call or an email. We have contacted Browning 4 times trying to have someone come look at the repair work needed. I feel poor customer service is one of their best qualities and that's why we use another Pool Company in Frederick, MD...better prices too for pool supplies.

1
★☆☆☆☆

We went here when we first opened up our pool since the home we purchased was a Browning Pool. Our pool when built had poor concrete and we need to replace the acrylic deck with severe cracking and bubbling. 2 contractors confirmed Brownings Subs used bad concrete therefore our acrylic coating won't stay on. 3 1/2 years and having to replace the deck coating is not acceptable, to date we haven't received a phone call or an email. We have contacted Browning 4 times trying to have someone come look at the repair work needed. I feel poor customer service is one of their best qualities and that's why we use another Pool Company in Frederick, MD...better prices too for pool supplies.

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I wouldn't have my water analyzed by them. They have repeatedly advised me incorrectly on my pool water issues. I spent alot of money on chemicals that weren't needed. I went elsewhere and they solved the problem immediately.

I spent quite alot of money on spa repairs with them as well. As it turned out, the $1500 spa controller wasn't needed- but they charged me for it anyway "yours will break down soon and now you won't have to worry about that"

Not sure if I'd ever go back

1
★☆☆☆☆

I wouldn't have my water analyzed by them. They have repeatedly advised me incorrectly on my pool water issues. I spent alot of money on chemicals that weren't needed. I went elsewhere and they solved the problem immediately.

I spent quite alot of money on spa repairs with them as well. As it turned out, the $1500 spa controller wasn't needed- but they charged me for it anyway "yours will break down soon and now you won't have to worry about that"

Not sure if I'd ever go back

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1 out of 1 people found this review helpful.

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I see there are some people who are upset with Browning. That is a shame. They are such a wonderful company. My in laws are Browning Clients and they love the company. Unfortunately in this world you are more likely to hear from upset people than to hear from the happy ones. And most likely the unhappy ones do not always tell the full truth and tend to over exaggerate the situation. The In laws have a Dimension 1 spa that Browning backs up 100 percent even though they are no longer a dealer of the product. They stand by their name, and definitely deliver a high quality product.

5
★★★★★

I see there are some people who are upset with Browning. That is a shame. They are such a wonderful company. My in laws are Browning Clients and they love the company. Unfortunately in this world you are more likely to hear from upset people than to hear from the happy ones. And most likely the unhappy ones do not always tell the full truth and tend to over exaggerate the situation. The In laws have a Dimension 1 spa that Browning backs up 100 percent even though they are no longer a dealer of the product. They stand by their name, and definitely deliver a high quality product.

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0 out of 1 people found this review helpful.

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My wife and I went to Browning after checking out a few other pool builders. We had such a wonderful experience from the time we walked in, to our new pool. Our children are in heaven, the construction time was minimal and everyone has been professional!We did look at other companies and Browning was more expensive but we are extremely pleased with the end result. A definite worth-while investment if you don't want to make what could be an expensive mistake.

5
★★★★★

My wife and I went to Browning after checking out a few other pool builders. We had such a wonderful experience from the time we walked in, to our new pool. Our children are in heaven, the construction time was minimal and everyone has been professional!We did look at other companies and Browning was more expensive but we are extremely pleased with the end result. A definite worth-while investment if you don't want to make what could be an expensive mistake.

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0 out of 1 people found this review helpful.

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As a new pool owner, I went to this pool place first for advice. They have a very nice young woman there who is kind and helpful, AND they have a very sour older woman who makes me never want to set foot in the place again. She is confrontational about every question you ask, like "Why do you need to know?" After purchasing a few supplies there, I began shopping around town (to avoid the sour woman) and discovered Browning has the most outlandish prices in town.

3
★★★☆☆

As a new pool owner, I went to this pool place first for advice. They have a very nice young woman there who is kind and helpful, AND they have a very sour older woman who makes me never want to set foot in the place again. She is confrontational about every question you ask, like "Why do you need to know?" After purchasing a few supplies there, I began shopping around town (to avoid the sour woman) and discovered Browning has the most outlandish prices in town.

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1 out of 1 people found this review helpful.

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Right after we opened our pool a couple summers ago, I took in a vial of pool water to be analyzed by Browning Pools. They analyzed it incorrectly and sold me buckets of chemicals that they claimed would balance it out. After I added the chemicals, I went in for a follow-up test only to learn that my water was out of wack in the opposite way. Their recommendation at this time was that I drain half the water out, add new water, and start again. This, of course, was during a drought, and we were not allowed to fill swimming pools with city water. So I had to waste close to 10,000 gallons of water and pay a water company to deliver more water. The balance was still off a bit, but was more manageable. It was a very expensive learning experience. The manager of the office never took responsibility for the improper reading that caused the problem in the first place.

PROS: They sell nice looking jacuzzis.
CONS: No accountability.

2
★★☆☆☆

Right after we opened our pool a couple summers ago, I took in a vial of pool water to be analyzed by Browning Pools. They analyzed it incorrectly and sold me buckets of chemicals that they claimed would balance it out. After I added the chemicals, I went in for a follow-up test only to learn that my water was out of wack in the opposite way. Their recommendation at this time was that I drain half the water out, add new water, and start again. This, of course, was during a drought, and we were not allowed to fill swimming pools with city water. So I had to waste close to 10,000 gallons of water and pay a water company to deliver more water. The balance was still off a bit, but was more manageable. It was a very expensive learning experience. The manager of the office never took responsibility for the improper reading that caused the problem in the first place.

PROS: They sell nice looking jacuzzis.
CONS: No accountability.

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I hope that this company has improved in their customer service since we bought a hot tub from them and they were not only terrible with customer service we had to go so far as to get a lawyer. If you buy from this company beware and be careful! They are a big company in the area so they must be doing something correct, but just be careful!

PROS:
CONS: Bad customer service

1
★☆☆☆☆

I hope that this company has improved in their customer service since we bought a hot tub from them and they were not only terrible with customer service we had to go so far as to get a lawyer. If you buy from this company beware and be careful! They are a big company in the area so they must be doing something correct, but just be careful!

PROS:
CONS: Bad customer service

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1 out of 1 people found this review helpful.

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