Beltway Glass & Mirrors

★★☆☆☆
1.7143 7
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I was given their card by Lowes. I needed a window replaced. I called and set up a Saturday morning appointment for an estimate, between 9 and 11AM. I was there the entire time but they never showed or called. I see that another reviewer had the same experience, so my review adds to the consensus to stay away from Beltway!

0
★☆☆☆☆

I was given their card by Lowes. I needed a window replaced. I called and set up a Saturday morning appointment for an estimate, between 9 and 11AM. I was there the entire time but they never showed or called. I see that another reviewer had the same experience, so my review adds to the consensus to stay away from Beltway!

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I would not recommend this company because of their lack of communication and organization. The person who answers the phones and sets up appointments never has your information and never calls back. They did not show for the 9-11 time frame on the day the work was scheduled for and after I called to find out where they were, they said the person wasn't there on that day that was scheduled to do our job. Why didn't someone else come and also why didn't anyone call me? It caused us to delay the painter we had scheduled for almost a week because the window work wasn't done. Look for a professional company that cares about their customers. Don't use Beltway Glass & Mirrors. In this economy, you wonder why a company wouldn't work hard and take care of their customers. They need a good computer and a good manager with people skills. Enough said.

1
★★☆☆☆

I would not recommend this company because of their lack of communication and organization. The person who answers the phones and sets up appointments never has your information and never calls back. They did not show for the 9-11 time frame on the day the work was scheduled for and after I called to find out where they were, they said the person wasn't there on that day that was scheduled to do our job. Why didn't someone else come and also why didn't anyone call me? It caused us to delay the painter we had scheduled for almost a week because the window work wasn't done. Look for a professional company that cares about their customers. Don't use Beltway Glass & Mirrors. In this economy, you wonder why a company wouldn't work hard and take care of their customers. They need a good computer and a good manager with people skills. Enough said.

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Great Prices
Good Service
Polite to Customers

2
★★★★★

Great Prices
Good Service
Polite to Customers

Pros: Good Service

Cons: No Problems

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These guys are TERRIBLE!!! Be very careful! They wont cut your glass to the right measurements, they definitely WONT call you back. (even when you repeatedly call them and they promise to). And They Highly over charge for terrible work. From what I hear, This establish used to be very good many years ago, but the management has all gone down hill.
And the previous comment about the guy at the front desk being racist is absolutely right! I actually noticed it myself. I am quite surprised these guys are still in business actually. Save your Money, time, and dignity. And go somewhere Else!

0
★☆☆☆☆

These guys are TERRIBLE!!! Be very careful! They wont cut your glass to the right measurements, they definitely WONT call you back. (even when you repeatedly call them and they promise to). And They Highly over charge for terrible work. From what I hear, This establish used to be very good many years ago, but the management has all gone down hill.
And the previous comment about the guy at the front desk being racist is absolutely right! I actually noticed it myself. I am quite surprised these guys are still in business actually. Save your Money, time, and dignity. And go somewhere Else!

Pros: WORST JoB

Cons: ABSOLUTE WORST CUSTOMER SERVIVE

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The clerk made a racial comment after hanging up with a customer while I was in the store. $60 to replace two 10x12 panes of glass in a metal frame. I specifically asked the older gentleman at the counter to silicone the glass in then glaze the window (standard practice). When a picked up the glass there did not appear to be any silicone, and the only thing holding the panes in place was the glazing which remains soft for about a month. Ended up making a mess caulking it myself as the panes shifted on me with the slightest pressure. These guys are hacks.

0
★☆☆☆☆

The clerk made a racial comment after hanging up with a customer while I was in the store. $60 to replace two 10x12 panes of glass in a metal frame. I specifically asked the older gentleman at the counter to silicone the glass in then glaze the window (standard practice). When a picked up the glass there did not appear to be any silicone, and the only thing holding the panes in place was the glazing which remains soft for about a month. Ended up making a mess caulking it myself as the panes shifted on me with the slightest pressure. These guys are hacks.

Pros: Prices only slightly inflated (have had worse estimates)

Cons: Service, quality-professionalism

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These people take your money, Tell you they will call in 2 weeks to let you know that the product is in. BUT they never call --- you must keep calling them and they give you one excuse after another, why your product is not in.. The phone in not something they know how to use. It is now over 2 months and it another excuse. Have to get a lawyer to get someone who knows where my money is or where my shower doors are. Please never use these people. JCS

0
★☆☆☆☆

These people take your money, Tell you they will call in 2 weeks to let you know that the product is in. BUT they never call --- you must keep calling them and they give you one excuse after another, why your product is not in.. The phone in not something they know how to use. It is now over 2 months and it another excuse. Have to get a lawyer to get someone who knows where my money is or where my shower doors are. Please never use these people. JCS

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I called this place after someone tried to break into a commercial property I owned by breaking the window. They were professional and came out right away to inspect the damage. However, the estimate was ridiculous - $70 for the parts/window and more than $650 for the labor! I told Lou that their proposal was too high. He called me back two days later and said since they were 'slow', they would give me a $150 discount. I said thanks but that we were going with another vendor that only charged about $300 for the whole thing.

0
★☆☆☆☆

I called this place after someone tried to break into a commercial property I owned by breaking the window. They were professional and came out right away to inspect the damage. However, the estimate was ridiculous - $70 for the parts/window and more than $650 for the labor! I told Lou that their proposal was too high. He called me back two days later and said since they were 'slow', they would give me a $150 discount. I said thanks but that we were going with another vendor that only charged about $300 for the whole thing.

 

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