Manhattan Pizza & Pasta

★★☆☆☆
  • 312 E Diamond Ave

    Gaithersburg, MD 20877

    Map & Directions
  • 301-987-0050

About Manhattan Pizza & Pasta

Hours
Mon - Thu, 11am - 10pm; Fri, Sat, 11am - 11pm; Sun, noon - 9pm

Food

Food
More choices in Gaithersburg:
Resultset_next

halal planet Pizza and subs

563 Girad Street Gaithersburg, MD

Resultset_next

Cici's Pizza Buffet

642 Quince Orchard Rd Gaithersburg, MD

2.2 5
Hi! Sign in to let us know how Manhattan Pizza & Pasta was?
Write a Review
.

My girlfriend loves the pepperoni pizza from Manhattan although personally I think it is average. Her office gets pizza for lunch frequently and she wanted me to order it at home. When I called ,we were out of their delivery area so we have gotten it carryout a few times. As others have said, I was shocked to find the 20% gratuity on the bill when the two of us ate in the restaurant. I will not do that again and agree that the service is adequate at best. Perhaps they are trying to discourage eat-in business. I have never heard of a restaurant charging a gratuity that large and applying it to all customers rather than limiting it to large parties.

3
★★★☆☆

My girlfriend loves the pepperoni pizza from Manhattan although personally I think it is average. Her office gets pizza for lunch frequently and she wanted me to order it at home. When I called ,we were out of their delivery area so we have gotten it carryout a few times. As others have said, I was shocked to find the 20% gratuity on the bill when the two of us ate in the restaurant. I will not do that again and agree that the service is adequate at best. Perhaps they are trying to discourage eat-in business. I have never heard of a restaurant charging a gratuity that large and applying it to all customers rather than limiting it to large parties.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They charge an extra 20% gratuity as the others here have mentioned. It is not explicit that they tack on this charge; I've scoured their menu for the fine print--it does not exist. Their service is NOT worthy of 20%, so if you eat here, spill a drink and smear some marinara sauce on the table. We do not believe they add this charge to deliveries.

Their special cheese steak sandwich is the best I've ever tasted though, so it's a shame you have to get it delivered to feel like you got a good deal!

3
★★★☆☆

They charge an extra 20% gratuity as the others here have mentioned. It is not explicit that they tack on this charge; I've scoured their menu for the fine print--it does not exist. Their service is NOT worthy of 20%, so if you eat here, spill a drink and smear some marinara sauce on the table. We do not believe they add this charge to deliveries.

Their special cheese steak sandwich is the best I've ever tasted though, so it's a shame you have to get it delivered to feel like you got a good deal!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

While the pizza and calzone we got from Manhattan Pizza was actually reasonably good, their service was downright belligerent. The fun started when I asked if I could substitute a topping, and got a flat 'no'. I was a little surprised but just went on with the meal. The real problem started when the bill showed up and the 20% tip was tacked on. I complained about this, and again I got a flat "that's our policy, just pay it". I told the cashier that 15% was the normal tip rate in this area, that they had not done anything exceptional to deserve more. The cashier responded by calling the police. So, over a 5% dispute he's willing to bring in the police on the matter. A nice, friendly family restaurant this is NOT. I think they also charge their 20% "tip" on deliveries too, so look for the fine print before you call.

Their food isn't bad, but the people there are flat-out unfriendly.

1
★☆☆☆☆

While the pizza and calzone we got from Manhattan Pizza was actually reasonably good, their service was downright belligerent. The fun started when I asked if I could substitute a topping, and got a flat 'no'. I was a little surprised but just went on with the meal. The real problem started when the bill showed up and the 20% tip was tacked on. I complained about this, and again I got a flat "that's our policy, just pay it". I told the cashier that 15% was the normal tip rate in this area, that they had not done anything exceptional to deserve more. The cashier responded by calling the police. So, over a 5% dispute he's willing to bring in the police on the matter. A nice, friendly family restaurant this is NOT. I think they also charge their 20% "tip" on deliveries too, so look for the fine print before you call.

Their food isn't bad, but the people there are flat-out unfriendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place has satisfactory food, but last time we were there we were surprised to see a hefty tip was tacked onto bill (for every party, not just large tables). This made it way pricier than warranted by the quality. That said, it has a convenient location and seems popular with the lunch crowd.

3
★★★☆☆

This place has satisfactory food, but last time we were there we were surprised to see a hefty tip was tacked onto bill (for every party, not just large tables). This made it way pricier than warranted by the quality. That said, it has a convenient location and seems popular with the lunch crowd.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My elderly parents visited Manhattan Pizza and received not just poor service but incivil service when they asked about having a 20% tip added to their bill for a very mediocre pizza and no service except the delivery of the pizza to their table. in spite of custom in the United State being 15% at most restaurants except for large groups or truly exceptional restaurants. It is not the customer's duty to ensure that a restaurant pay its employees living wages. This is the responsibility of the employer. Pizzarias belong in the service industry and I am appalled at the terrrible management of this poorly run eatery. The treatment that my parents received was very upsetting to them and I hope that Maryland customers will cease patronizing this establishment until it receives new management and the staff learn some basic manners.

0
★☆☆☆☆

My elderly parents visited Manhattan Pizza and received not just poor service but incivil service when they asked about having a 20% tip added to their bill for a very mediocre pizza and no service except the delivery of the pizza to their table. in spite of custom in the United State being 15% at most restaurants except for large groups or truly exceptional restaurants. It is not the customer's duty to ensure that a restaurant pay its employees living wages. This is the responsibility of the employer. Pizzarias belong in the service industry and I am appalled at the terrrible management of this poorly run eatery. The treatment that my parents received was very upsetting to them and I hope that Maryland customers will cease patronizing this establishment until it receives new management and the staff learn some basic manners.

Cons: Service

 

Wait, you're the expert.

If you've been to or used Manhattan Pizza & Pasta, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review