Bright Now! Dental Ctr

★★★☆☆
  • 68 Thomas Johnson Dr B

    Frederick, MD 21702

    Map & Directions
  • 301-620-9090

Health & Medical

Health & Medical
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Bright Now! Dental Ctr

15 Ken Pratt Blvd 280 Longmont, CO

3.2653 49
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I would have to agree with all of the negative comments. This is definately the worst dentist office ever. Heck, I can't even believe any of the positive comments. They were obviously written by someone who works there (also note that they were written on the same day -- Just take a look... 8 - 5 star reviews on March 17, 2010). We had to goto BrightNow because they were the only ones to accept our insurance. The staff were rude and tried to push services that we didn't need. It was like they are more concerned about how much money they made. One of my kids needed a cavity filled in one of her baby teeth. After the appointment, the staff handed me an estimate for about $200 to fill it with a polymer. They didn't even mention that it would cost $5 to fill it with the silver. Why should I pay so much when the tooth was going to fall out 2 months later? If you go here or plan to go here take my advice.

1) ask how much it's going to cost before they do ANYTHING
2) double check with your insurance just to make sure that estimate is right.

Our experience was so bad at BrightNow dental, we upgraded our insurance and now go to a great dentist.

1
★☆☆☆☆

I would have to agree with all of the negative comments. This is definately the worst dentist office ever. Heck, I can't even believe any of the positive comments. They were obviously written by someone who works there (also note that they were written on the same day -- Just take a look... 8 - 5 star reviews on March 17, 2010). We had to goto BrightNow because they were the only ones to accept our insurance. The staff were rude and tried to push services that we didn't need. It was like they are more concerned about how much money they made. One of my kids needed a cavity filled in one of her baby teeth. After the appointment, the staff handed me an estimate for about $200 to fill it with a polymer. They didn't even mention that it would cost $5 to fill it with the silver. Why should I pay so much when the tooth was going to fall out 2 months later? If you go here or plan to go here take my advice.

1) ask how much it's going to cost before they do ANYTHING
2) double check with your insurance just to make sure that estimate is right.

Our experience was so bad at BrightNow dental, we upgraded our insurance and now go to a great dentist.

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I have already recommended your practice to my family members!\n

2
★★★★★

I have already recommended your practice to my family members!\n

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The entire staff were very professional and friendly.\n

2
★★★★★

The entire staff were very professional and friendly.\n

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I'M VERY SATISFIED WITH THE TREATMENTS I'VE BEEN GETTING FOR MY DENTAL CARE. THANK YOU.\n

2
★★★★★

I'M VERY SATISFIED WITH THE TREATMENTS I'VE BEEN GETTING FOR MY DENTAL CARE. THANK YOU.\n

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The dentist is very competent and professional.

2
★★★★★

The dentist is very competent and professional.

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It is a pleasure to visit the offices and most of the staff is very personable. Of course, I like it even better if no additional work is required!!

2
★★★★★

It is a pleasure to visit the offices and most of the staff is very personable. Of course, I like it even better if no additional work is required!!

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I am extremely happy with the staff. Would not go anywhere else.

2
★★★★★

I am extremely happy with the staff. Would not go anywhere else.

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I am extremely happy with the staff. Would not go anywhere else.

5
★★★★★

I am extremely happy with the staff. Would not go anywhere else.

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Everyone, including Dr. Mazin, Johanna, and the entire staff, are to be complimented. Everyone is very professional, very friendly, and go far above and beyond the call of duty to make you feel comfortable and appreciated. The minute you walk in the door, you are made to feel like you are part of a big family, and everyone goes all out to make you feel like you are a valued patient.

5
★★★★★

Everyone, including Dr. Mazin, Johanna, and the entire staff, are to be complimented. Everyone is very professional, very friendly, and go far above and beyond the call of duty to make you feel comfortable and appreciated. The minute you walk in the door, you are made to feel like you are part of a big family, and everyone goes all out to make you feel like you are a valued patient.

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1 out of 1 people found this review helpful.

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Everyone, including Dr. Mazin, Johanna, and the entire staff, are to be complimented. Everyone is very professional, very friendly, and go far above and beyond the call of duty to make you feel comfortable and appreciated. The minute you walk in the door, you are made to feel like you are part of a big family, and everyone goes all out to make you feel like you are a valued patient.\n

2
★★★★★

Everyone, including Dr. Mazin, Johanna, and the entire staff, are to be complimented. Everyone is very professional, very friendly, and go far above and beyond the call of duty to make you feel comfortable and appreciated. The minute you walk in the door, you are made to feel like you are part of a big family, and everyone goes all out to make you feel like you are a valued patient.\n

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I was treated very nice and everyone there was very professional and pleasant, and answered my questions.\n

2
★★★★★

I was treated very nice and everyone there was very professional and pleasant, and answered my questions.\n

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I was treated very nice and everyone there was very professional and pleasant, and answered my questions.

5
★★★★★

I was treated very nice and everyone there was very professional and pleasant, and answered my questions.

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Everyone in the office was excellent.\n

2
★★★★★

Everyone in the office was excellent.\n

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The visit I'm referring to was actually an emergency visit as I had lost a filling. They were able to take me same day, took me immediately when I arrived, and were able to refill my filling that day. I was very impressed and relieved!\n

2
★★★★★

The visit I'm referring to was actually an emergency visit as I had lost a filling. They were able to take me same day, took me immediately when I arrived, and were able to refill my filling that day. I was very impressed and relieved!\n

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Everyone in the office was excellent. I have the highest confidence in both my dentist and your organization.

5
★★★★★

Everyone in the office was excellent. I have the highest confidence in both my dentist and your organization.

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Everyone was very congenial and friendly. They explained what they were doing as they went along. They make you feel like your important to them and\nthey care about your dental needs. The doctor explained the do\'s and don'ts of what I\nshould do afterwards and told me what he would be doing to my teeth at my next appointment. They seem to be very up to date with their technology and the staff knows what they are doing. This is a very good dental office, I would highly recommend it.

2
★★★★★

Everyone was very congenial and friendly. They explained what they were doing as they went along. They make you feel like your important to them and\nthey care about your dental needs. The doctor explained the do\'s and don'ts of what I\nshould do afterwards and told me what he would be doing to my teeth at my next appointment. They seem to be very up to date with their technology and the staff knows what they are doing. This is a very good dental office, I would highly recommend it.

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The visit I'm referring to was actually an emergency visit as I had lost a filling. They were able to take me same day, took me immediately when I arrived, and were able to refill my filling that day. I was very impressed and relieved!

5
★★★★★

The visit I'm referring to was actually an emergency visit as I had lost a filling. They were able to take me same day, took me immediately when I arrived, and were able to refill my filling that day. I was very impressed and relieved!

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1 out of 1 people found this review helpful.

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Worst ever Dental Office. Absolutely do not return phone calls! Do not communicate any way shape or form with patients. Paperwork you sign let's them get away with anything they want and keeps them absolutely liable for none of their actions. Do not use this poor excuse for a Dental Office

1
★☆☆☆☆

Worst ever Dental Office. Absolutely do not return phone calls! Do not communicate any way shape or form with patients. Paperwork you sign let's them get away with anything they want and keeps them absolutely liable for none of their actions. Do not use this poor excuse for a Dental Office

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20 years with no issues and I go to Bright Now Dental and am told by the female dentist I have 9 cavities after looking at my mouth for 10 seconds. Then out at the front desk the male receptionist also tells me I have advanced periodontal disease and will need to be treated every 3 months for life. Apparently their receptionist is so talented, he can build on the dentists diagnosis without looking at your mouth. He then gave me an estimate for over $3600 in dental work and started scheduling me for parts of it without even letting me get a cleaning first. I was so upset I got up at 2am the next morning and did some research on this bunch and saw how others had similar stories as mine at Bright Now Dental in Frederick. It has been about 6 weeks since I went there and I got in with a different dentist practice today where I got a cleaning. Guess what? I have Zero cavities and no periodontal disease!! I was told I should be flossing a little more but other than that they would see me again in 6 months for another cleaning. I wish there was more I could do than just write a review to let people know about these crooks.

0
★☆☆☆☆

20 years with no issues and I go to Bright Now Dental and am told by the female dentist I have 9 cavities after looking at my mouth for 10 seconds. Then out at the front desk the male receptionist also tells me I have advanced periodontal disease and will need to be treated every 3 months for life. Apparently their receptionist is so talented, he can build on the dentists diagnosis without looking at your mouth. He then gave me an estimate for over $3600 in dental work and started scheduling me for parts of it without even letting me get a cleaning first. I was so upset I got up at 2am the next morning and did some research on this bunch and saw how others had similar stories as mine at Bright Now Dental in Frederick. It has been about 6 weeks since I went there and I got in with a different dentist practice today where I got a cleaning. Guess what? I have Zero cavities and no periodontal disease!! I was told I should be flossing a little more but other than that they would see me again in 6 months for another cleaning. I wish there was more I could do than just write a review to let people know about these crooks.

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I took my 3 daughters to this office and was told by the staff dentist that each had a significant amount of cavities. We were told my one daughter had 9 cavities that required fillings. I didnt feel comfortable since she had just been to another dentist 6 months prior and no cavities so we decided to get a second opinion. We went to Dr Herrell on TJ drive and after another exam we were told that she did not have any cavities even after telling him Bright Nows diagnosis.
I will never go back to Bright Now and will never recomend it to anyone!

1
★☆☆☆☆

I took my 3 daughters to this office and was told by the staff dentist that each had a significant amount of cavities. We were told my one daughter had 9 cavities that required fillings. I didnt feel comfortable since she had just been to another dentist 6 months prior and no cavities so we decided to get a second opinion. We went to Dr Herrell on TJ drive and after another exam we were told that she did not have any cavities even after telling him Bright Nows diagnosis.
I will never go back to Bright Now and will never recomend it to anyone!

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I have been a patient at Amber/Brightnow dental for several years. The office manager Johanna always helps me through my treatment and payment options, Her sunny disposition makes me look forward to my dental visits. The staff has been there several years and in my opinion very helpful. Dr Mazin is awesome. The only area I wish to see change is that you have to call back for your 6 month cleanings.

4
★★★★☆

I have been a patient at Amber/Brightnow dental for several years. The office manager Johanna always helps me through my treatment and payment options, Her sunny disposition makes me look forward to my dental visits. The staff has been there several years and in my opinion very helpful. Dr Mazin is awesome. The only area I wish to see change is that you have to call back for your 6 month cleanings.

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I agree with all the negative reviews on here. These guys make me so incredibly angry. I have been going here for 6 or 7 years because my insurance isn't widely accepted and I've been too lazy for too long. ...Today I made the call to another Dentist!

When I call these people, they are extremely rude, and I've even been "accidently" hung up on a number of times. I travel extensively for work, so even though I am responsible and tell them as soon as I know I will miss an appointment, they won't even try to reschedule my check-up for any sooner than the six-month waiting list they have for check-ups.

I do believe that they won't work with me to schedule my check-ups because that is not a high profit appointment. And I'm sick with this feeling that I just can't shake that I've had my teeth drilled for the very first time in my 29 years because they decided they were going to finally make a profit on me. If I'm being paranoid, I'm still sick because I had that first drill work only because I can't make an appointment more than once every 14 months because they won't work with me.

I also believe that they are always full because they'll take just about any insurance.

So...do now what I wish I would have done six years ago - ditch these losers and find another dentist that takes your insurance. And certainly don't go there if you're uninsured.

1
★☆☆☆☆

I agree with all the negative reviews on here. These guys make me so incredibly angry. I have been going here for 6 or 7 years because my insurance isn't widely accepted and I've been too lazy for too long. ...Today I made the call to another Dentist!

When I call these people, they are extremely rude, and I've even been "accidently" hung up on a number of times. I travel extensively for work, so even though I am responsible and tell them as soon as I know I will miss an appointment, they won't even try to reschedule my check-up for any sooner than the six-month waiting list they have for check-ups.

I do believe that they won't work with me to schedule my check-ups because that is not a high profit appointment. And I'm sick with this feeling that I just can't shake that I've had my teeth drilled for the very first time in my 29 years because they decided they were going to finally make a profit on me. If I'm being paranoid, I'm still sick because I had that first drill work only because I can't make an appointment more than once every 14 months because they won't work with me.

I also believe that they are always full because they'll take just about any insurance.

So...do now what I wish I would have done six years ago - ditch these losers and find another dentist that takes your insurance. And certainly don't go there if you're uninsured.

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I have been a patient at Amber Dental for the past 5 years. The
staff remembers my name and always greets me with a smile.
They are one of the few offices that take my insurance and feel
fortunate about that.People never talk about the good experiences. I am fortunate to have a caring dentist that guides
me thru all of my treatment with kindness and compassion.

5
★★★★★

I have been a patient at Amber Dental for the past 5 years. The
staff remembers my name and always greets me with a smile.
They are one of the few offices that take my insurance and feel
fortunate about that.People never talk about the good experiences. I am fortunate to have a caring dentist that guides
me thru all of my treatment with kindness and compassion.

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I can't tell you how scared I am of going to the dentist. In the past I have had some bad experiences, but I have to say at this office the staff was very warm and friendly and the doctor put me at ease with his confidence and chairside manner. The doctor was not rough and had a very light touch. I didn't even feel the shot! He gave me something that numbed my mouth first. I'm still scared of going to the dentist, but this office helps to put me more at ease.

5
★★★★★

I can't tell you how scared I am of going to the dentist. In the past I have had some bad experiences, but I have to say at this office the staff was very warm and friendly and the doctor put me at ease with his confidence and chairside manner. The doctor was not rough and had a very light touch. I didn't even feel the shot! He gave me something that numbed my mouth first. I'm still scared of going to the dentist, but this office helps to put me more at ease.

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1 out of 1 people found this review helpful.

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I just can't tell you how much I appreciated what the office did for me. I was in extreme pain and the staff got me in right away, helped me with my insurance, even called the insurance company to help me straighten out what my co-pay would be and took care of my pain the same day.
The next day they even called me to make sure the pain had subsided. THANK YOU BRIGHT NOW DENTAL!!

5
★★★★★

I just can't tell you how much I appreciated what the office did for me. I was in extreme pain and the staff got me in right away, helped me with my insurance, even called the insurance company to help me straighten out what my co-pay would be and took care of my pain the same day.
The next day they even called me to make sure the pain had subsided. THANK YOU BRIGHT NOW DENTAL!!

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1 out of 1 people found this review helpful.

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I am a new patient to the practice and I have to say I have never had such a thorough exam and explanation as to the treatment I need to have. They explained how my insurance works and got me in for my next appointment right away. They have convenient hours and a friendly staff. I would definately recommend this practice.

4
★★★★☆

I am a new patient to the practice and I have to say I have never had such a thorough exam and explanation as to the treatment I need to have. They explained how my insurance works and got me in for my next appointment right away. They have convenient hours and a friendly staff. I would definately recommend this practice.

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1 out of 1 people found this review helpful.

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I came to Bright now dental as an emergency patient. my own dentist that I have been seeing for the last 7 yrs was too busy to work me in. I was offereed an appointment the sameday.I needed a root canal.I have only heard horror stories about them and wanted to pull the tooth. The Doctor explained the procedure to me. The office manager came in and talked to me about the costs and made monthly payments for me. My previous dentist never offered this to me. I will go back here to have my work done.

4
★★★★☆

I came to Bright now dental as an emergency patient. my own dentist that I have been seeing for the last 7 yrs was too busy to work me in. I was offereed an appointment the sameday.I needed a root canal.I have only heard horror stories about them and wanted to pull the tooth. The Doctor explained the procedure to me. The office manager came in and talked to me about the costs and made monthly payments for me. My previous dentist never offered this to me. I will go back here to have my work done.

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1 out of 1 people found this review helpful.

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I have read the comments placed here. My experience was different. I arrived for my appointment 20 minutes late due to traffic. I had been advised there was a chance I may not be able to be seen. The lady at the front went back and checked with the dr and i was able to be seen. I am happy they were able to work me in their very busy schedule. The lady at the front desk was helpful.

4
★★★★☆

I have read the comments placed here. My experience was different. I arrived for my appointment 20 minutes late due to traffic. I had been advised there was a chance I may not be able to be seen. The lady at the front went back and checked with the dr and i was able to be seen. I am happy they were able to work me in their very busy schedule. The lady at the front desk was helpful.

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1 out of 1 people found this review helpful.

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Horrible staff so mean almost brought me to tears with their rudeness! What has happened to human kindness and these are medical personnel. From the front office staff, hygienist even the doctors just a horrible environment not to mention the phone etiquette. PLEASE DON'T GO HERE and if you have small children I can tell you I was talked to viciously in front of my 6 year old son by one of the hygienist. He could not understand why the mean lady was talking that way to Mommy. It is a very unhealthy environment horrible go somewhere else PLEASE!

1
★☆☆☆☆

Horrible staff so mean almost brought me to tears with their rudeness! What has happened to human kindness and these are medical personnel. From the front office staff, hygienist even the doctors just a horrible environment not to mention the phone etiquette. PLEASE DON'T GO HERE and if you have small children I can tell you I was talked to viciously in front of my 6 year old son by one of the hygienist. He could not understand why the mean lady was talking that way to Mommy. It is a very unhealthy environment horrible go somewhere else PLEASE!

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I started going to Amber Dental because my husband was a patient there. He has terrible teeth and has had a ridiculous amount of work done there. He has always been happy with the service provided. I had never had any major issues with my teeth, so i only went for cleanings. I neglected my teeth during my pregnancies and went to Dr. Mazin afterwards. I had 6 cavaties in back teeth and in between my teeth. Mazin could have told me that I would need root canals on all of them because they were so deep down. Instead, Dr. Mazin tried diligently to dig out the cavaties and fill those teeth. I'm sure that I was in the chair far longer than I was supposed to have been- hence some other patients would have to wait in the waiting room- but 4 years later and I still haven't had a root canal in any of those teeth. Do you have to wait for your appointment? Sometimes. I just figure that they are giving quality service to the patient in the chair, and I know that I will be treated the same when I get in the chair. And no- I don't work there.

4
★★★★☆

I started going to Amber Dental because my husband was a patient there. He has terrible teeth and has had a ridiculous amount of work done there. He has always been happy with the service provided. I had never had any major issues with my teeth, so i only went for cleanings. I neglected my teeth during my pregnancies and went to Dr. Mazin afterwards. I had 6 cavaties in back teeth and in between my teeth. Mazin could have told me that I would need root canals on all of them because they were so deep down. Instead, Dr. Mazin tried diligently to dig out the cavaties and fill those teeth. I'm sure that I was in the chair far longer than I was supposed to have been- hence some other patients would have to wait in the waiting room- but 4 years later and I still haven't had a root canal in any of those teeth. Do you have to wait for your appointment? Sometimes. I just figure that they are giving quality service to the patient in the chair, and I know that I will be treated the same when I get in the chair. And no- I don't work there.

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1 out of 1 people found this review helpful.

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Over the years as I've moved around the country, I've been to various dentists. This lot are by far the worst I have ever had the misfortune to encounter!

If you have plenty of time on your hands and don't mind waiting an hour or more past your appointment time only to be taken to the chair where you sit for another 20 minutes waiting, go right ahead but don't say you weren't warned.

If you don't mind them referring you out to another dentist for every little thing which as qualified dentists they should be able to do themselves, go right ahead but don't say you weren't warned.

If you don't mind their periodontist doing a hard sell, high pressure sales pitch for (expensive) periodontic drugs, go right ahead but don't say you weren't warned.

If you don't mind that they use antiquated equipment, go right ahead but don't say you weren't warned.

Absolutely the worst dental office I've ever been to and one to avoid at all costs! I moved to a different dental office and the difference is like changing from night to day.

I can only surmise that those giving positive reviews either work at this office or are related to those who do. Either that or they have been extremely lucky!

1
★☆☆☆☆

Over the years as I've moved around the country, I've been to various dentists. This lot are by far the worst I have ever had the misfortune to encounter!

If you have plenty of time on your hands and don't mind waiting an hour or more past your appointment time only to be taken to the chair where you sit for another 20 minutes waiting, go right ahead but don't say you weren't warned.

If you don't mind them referring you out to another dentist for every little thing which as qualified dentists they should be able to do themselves, go right ahead but don't say you weren't warned.

If you don't mind their periodontist doing a hard sell, high pressure sales pitch for (expensive) periodontic drugs, go right ahead but don't say you weren't warned.

If you don't mind that they use antiquated equipment, go right ahead but don't say you weren't warned.

Absolutely the worst dental office I've ever been to and one to avoid at all costs! I moved to a different dental office and the difference is like changing from night to day.

I can only surmise that those giving positive reviews either work at this office or are related to those who do. Either that or they have been extremely lucky!

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1 out of 1 people found this review helpful.

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This female peridontist (the only one in this practice) called me to move the appointment up (~2 weeks early). When I got there, I waited more than two hours to get to see her. When I told her that I was schedule to have my teeth cleaned and I just started my third trimester of pregnancy. Then she told me that since I am in the third trimester, nobody in their practice would do any thing for me even for a teeth clean. I was confused since I had a filling done at this practice just the day before and furthermore, if they couldn't do anything for me why did they called me to have the appointment moved up and have me wait at the waiting room for more than 2 hours? and since I told her that I plan to nurse the baby after delivery, which could take another year. So she said she couldn't do anything even after the delivery since I would be breastfeeding. I was upset so this peridontist said that still she could take a look at my teeth and that was five minutes. Surprisingly for this five minutes, I was charged $70.00. I felt kind of fooled to let her spend five minutes take a look at my teeth for $70.00 for no reason. She said she did an evaluation but since nothing else could be done further, why did she even need to do this evaluation and charge so high? I felt deceived for my time and money for nothing. I would recommend that they should put a sign stating that they do not accept patient who's in their 2nd or 3rd trimester of pregnancy then I wouldn't even go in at all...Awful experience

1
★☆☆☆☆

This female peridontist (the only one in this practice) called me to move the appointment up (~2 weeks early). When I got there, I waited more than two hours to get to see her. When I told her that I was schedule to have my teeth cleaned and I just started my third trimester of pregnancy. Then she told me that since I am in the third trimester, nobody in their practice would do any thing for me even for a teeth clean. I was confused since I had a filling done at this practice just the day before and furthermore, if they couldn't do anything for me why did they called me to have the appointment moved up and have me wait at the waiting room for more than 2 hours? and since I told her that I plan to nurse the baby after delivery, which could take another year. So she said she couldn't do anything even after the delivery since I would be breastfeeding. I was upset so this peridontist said that still she could take a look at my teeth and that was five minutes. Surprisingly for this five minutes, I was charged $70.00. I felt kind of fooled to let her spend five minutes take a look at my teeth for $70.00 for no reason. She said she did an evaluation but since nothing else could be done further, why did she even need to do this evaluation and charge so high? I felt deceived for my time and money for nothing. I would recommend that they should put a sign stating that they do not accept patient who's in their 2nd or 3rd trimester of pregnancy then I wouldn't even go in at all...Awful experience

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2 out of 2 people found this review helpful.

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The people who answer the phones are rude the hygienist are rude the scheduling system is so old fashioned and out of date I don't no how they stay in business. This is the Worst DENTAL OFFICE I've ever been to. This dental office has problems let's face it. As you can read here for yourself. GOOD LUCK IF YOU CHOOSE THIS DENTAL OFFICE.If you feel you have been treated wrong by this dental practice go to this website http://dhmh.md.gov/dental/ the Maryland State Board of Dental Examiners and file a compliant. Also I called my dental Ins. and they have a system for taking care of compliant. We have to tell the Ins co. how horrible they are or they wont no.

1
★☆☆☆☆

The people who answer the phones are rude the hygienist are rude the scheduling system is so old fashioned and out of date I don't no how they stay in business. This is the Worst DENTAL OFFICE I've ever been to. This dental office has problems let's face it. As you can read here for yourself. GOOD LUCK IF YOU CHOOSE THIS DENTAL OFFICE.If you feel you have been treated wrong by this dental practice go to this website http://dhmh.md.gov/dental/ the Maryland State Board of Dental Examiners and file a compliant. Also I called my dental Ins. and they have a system for taking care of compliant. We have to tell the Ins co. how horrible they are or they wont no.

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I went to Bright Now Dental due to a change in my insurance. I was a little reluctant based on the reviews that were posted. My experience was very different. The front desk staff was not overly friendly but also not rude. I have some dental treatment needed and was offered a payment arrangementthat works with my budget. I hope my future appointments go as well.

4
★★★★☆

I went to Bright Now Dental due to a change in my insurance. I was a little reluctant based on the reviews that were posted. My experience was very different. The front desk staff was not overly friendly but also not rude. I have some dental treatment needed and was offered a payment arrangementthat works with my budget. I hope my future appointments go as well.

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0 out of 1 people found this review helpful.

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While my husband had no problems with an early am appointment. I had a VERY different experience. If I wasn't pregnant at the time (since dental cleaning is so important while you are) I would have walked out of the office. I sat in the waiting room for an hour then sat in the chair for an hour before anyone came in. No one apologized to me or explained why I had to wait 2 hours past my appointment time before being seen. I can only assume an emergency came in, but still cannot be sure. Customer service is the worst I have seen anywhere.

1
★☆☆☆☆

While my husband had no problems with an early am appointment. I had a VERY different experience. If I wasn't pregnant at the time (since dental cleaning is so important while you are) I would have walked out of the office. I sat in the waiting room for an hour then sat in the chair for an hour before anyone came in. No one apologized to me or explained why I had to wait 2 hours past my appointment time before being seen. I can only assume an emergency came in, but still cannot be sure. Customer service is the worst I have seen anywhere.

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1 out of 1 people found this review helpful.

.

We too have had a terrible time with this practice. They are not patient friendly. For one appointment my daughter was 10 minutes late due to a traffic back up on 15. They canceled her appointment and the next available time slot was 4 months later - this after we often waited 60-90 minutes for our scheduled appointments! I would not recommend this group to anyone - we will be going elsewhere.

1
★☆☆☆☆

We too have had a terrible time with this practice. They are not patient friendly. For one appointment my daughter was 10 minutes late due to a traffic back up on 15. They canceled her appointment and the next available time slot was 4 months later - this after we often waited 60-90 minutes for our scheduled appointments! I would not recommend this group to anyone - we will be going elsewhere.

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1 out of 1 people found this review helpful.

.

As with others, my husband and I wanted to make an appt for cleanings- and this is where our insurance has ASSIGNED us! We were told that first we needed an evaluation, then the cleaning would come later. So okay- backwards from what our experience usually has been: first a nice clean mouth and then any dental work needed gets done....
We went in not having any dental problems. We were early and had to wait 1 hour and 20 minutes, then went to back rooms for more wait. (We too had to sign papers stating that Amber/BrightNow were absolutely "irresponsible" for any damage to our beings.) I was told I needed one tiny filling and had to sign a paper stating that I was aware that the next appt would require work estimated to be $45.00 and I would be expected to pay that at the time. Okay. Then my husband came out and with his papers stating his work would be estimated at $500.00- that was the portion NOT covered by insurance! He had one cracked filling and another tooth that was abscessed and would require a root canal, crown, etc.
At home we decided we would return for the filling work. My husband decided that the back tooth that was abscessed, they could pull since he figured that what would eventually happen anyway. For our follow-up visit, we again waited 1 hour- My work was done and I was presented with a bill for $110.00. Hey- what happened to the $45 I had to sign a paper for??? I had not planned on paying that much (we do have a budget) The person at the desk said "'That was only an estimate" and handed me a paper to apply for a loan! I paid the darn bill. My husband came out with a 125.00 bill for his filling. He had told the dentist he wanted the abscessed tooth pulled- the reply was- "Oh we don't want to do that- we'll just keep an eye on it." That was five months ago- his "abscessed" tooth is fine. We have made an appointment for cleanings to be done out of pocket. We will not be returning to Amber/BrightNow Dental anymore.

1
★☆☆☆☆

As with others, my husband and I wanted to make an appt for cleanings- and this is where our insurance has ASSIGNED us! We were told that first we needed an evaluation, then the cleaning would come later. So okay- backwards from what our experience usually has been: first a nice clean mouth and then any dental work needed gets done....
We went in not having any dental problems. We were early and had to wait 1 hour and 20 minutes, then went to back rooms for more wait. (We too had to sign papers stating that Amber/BrightNow were absolutely "irresponsible" for any damage to our beings.) I was told I needed one tiny filling and had to sign a paper stating that I was aware that the next appt would require work estimated to be $45.00 and I would be expected to pay that at the time. Okay. Then my husband came out and with his papers stating his work would be estimated at $500.00- that was the portion NOT covered by insurance! He had one cracked filling and another tooth that was abscessed and would require a root canal, crown, etc.
At home we decided we would return for the filling work. My husband decided that the back tooth that was abscessed, they could pull since he figured that what would eventually happen anyway. For our follow-up visit, we again waited 1 hour- My work was done and I was presented with a bill for $110.00. Hey- what happened to the $45 I had to sign a paper for??? I had not planned on paying that much (we do have a budget) The person at the desk said "'That was only an estimate" and handed me a paper to apply for a loan! I paid the darn bill. My husband came out with a 125.00 bill for his filling. He had told the dentist he wanted the abscessed tooth pulled- the reply was- "Oh we don't want to do that- we'll just keep an eye on it." That was five months ago- his "abscessed" tooth is fine. We have made an appointment for cleanings to be done out of pocket. We will not be returning to Amber/BrightNow Dental anymore.

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1 out of 1 people found this review helpful.

.

Nothing has changed at Amber Dental in the over two years I have had to go there, except that they are now calling themselves "Bright One" and adding cosmetic services. Do not be fooled. The switchboard is still always busy, the cranky older lady is still at the front desk, pre-work "evaluations" are done even in the case of emergency, requiring a second appointment, and they do not have any specialists in house which means that anything besides cleaning or basic filling requires a referral and another long wait. The whole place is suffering from neglect. The x-rays I got there were unusable by the specialist I needed to see, because of antiquated equipment. DO NOT GO TO AMBER/BRIGHT ONE! P.S. Crowns take 4 weeks to arrive AFTER impressions made.

1
★☆☆☆☆

Nothing has changed at Amber Dental in the over two years I have had to go there, except that they are now calling themselves "Bright One" and adding cosmetic services. Do not be fooled. The switchboard is still always busy, the cranky older lady is still at the front desk, pre-work "evaluations" are done even in the case of emergency, requiring a second appointment, and they do not have any specialists in house which means that anything besides cleaning or basic filling requires a referral and another long wait. The whole place is suffering from neglect. The x-rays I got there were unusable by the specialist I needed to see, because of antiquated equipment. DO NOT GO TO AMBER/BRIGHT ONE! P.S. Crowns take 4 weeks to arrive AFTER impressions made.

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2 out of 2 people found this review helpful.

.

Lost records on at least 2 occasions. They introduce themselves by requesting that you will sign away any rights patients have. e.g. they warn you they may injure your jaws, and ask you to sign that you will not hold them responsible. (That is a first for me in the nearly 50 years I've gone to dentists.) There are numerous signs posted to remind patients that the practice has no responsibility.
No 6 month out appointments. They see you once to sign papers and that's it. Then you wait until they have an opening for a cleaning. So I ended up waiting another 4 mos after my "paperwork appt" for a cleaning. At that appt, I shopped 10 minutes for a parking space and it took only 12 minutes to have my teeth cleaned. (Another first for me, esp. after 10 mos w/o cleaning).
Nearly impossible to get thru on phone.
Always wait to check out while you watch a number of employees standing around chatting. (If they ask you to go back to the waiting room after your treatment, DON'T DO IT- they will forget you are there)
Several staff members have told us they don't like the scheduling, but it is mandated by the administrators, who are obviously more concerned with $ than with employee or patient satisfaction.

1
★☆☆☆☆

Lost records on at least 2 occasions. They introduce themselves by requesting that you will sign away any rights patients have. e.g. they warn you they may injure your jaws, and ask you to sign that you will not hold them responsible. (That is a first for me in the nearly 50 years I've gone to dentists.) There are numerous signs posted to remind patients that the practice has no responsibility.
No 6 month out appointments. They see you once to sign papers and that's it. Then you wait until they have an opening for a cleaning. So I ended up waiting another 4 mos after my "paperwork appt" for a cleaning. At that appt, I shopped 10 minutes for a parking space and it took only 12 minutes to have my teeth cleaned. (Another first for me, esp. after 10 mos w/o cleaning).
Nearly impossible to get thru on phone.
Always wait to check out while you watch a number of employees standing around chatting. (If they ask you to go back to the waiting room after your treatment, DON'T DO IT- they will forget you are there)
Several staff members have told us they don't like the scheduling, but it is mandated by the administrators, who are obviously more concerned with $ than with employee or patient satisfaction.

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4 out of 4 people found this review helpful.

.

i am a patient in this office and have been for many years, they have had issues in the past however within the last couple of years they have improved considerably. Getting an appointment is much easier with less waiting time between appointments, and the front staff there now is much more friendly than in the past, the back staff i have always found to be very friendly and considerate to my feelings. I would recommend this practice.

4
★★★★☆

i am a patient in this office and have been for many years, they have had issues in the past however within the last couple of years they have improved considerably. Getting an appointment is much easier with less waiting time between appointments, and the front staff there now is much more friendly than in the past, the back staff i have always found to be very friendly and considerate to my feelings. I would recommend this practice.

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0 out of 4 people found this review helpful.

.

As a new patient due to insurance I schedule a routine cleaning appointment. I was told that the first visit would be an evaluation and then I would need to come back for my cleaning on a second visit. Although I thought this to be unusual I figured it would be fine as long as it didn't take too long. They make it a point to inform patients that keeping your appointments is a serious matter and you need to be timely. For me, I expect the same in return. Both appointments I waited 1 hour past my appointment time before they saw me. It's not like I have all day and I needed to get back to work. 1 week later my tooth's filling falls out, exactly where they had been cleaning vigourously. I called them and went back in. Another 1 hour wait past my appt. time. Now 1 week later again and I have pain where the filling was fixed. What should have been a simple claening is now going to have taken at least 4 different visits all at 90 minutes each. So much for easy.

2
★★☆☆☆

As a new patient due to insurance I schedule a routine cleaning appointment. I was told that the first visit would be an evaluation and then I would need to come back for my cleaning on a second visit. Although I thought this to be unusual I figured it would be fine as long as it didn't take too long. They make it a point to inform patients that keeping your appointments is a serious matter and you need to be timely. For me, I expect the same in return. Both appointments I waited 1 hour past my appointment time before they saw me. It's not like I have all day and I needed to get back to work. 1 week later my tooth's filling falls out, exactly where they had been cleaning vigourously. I called them and went back in. Another 1 hour wait past my appt. time. Now 1 week later again and I have pain where the filling was fixed. What should have been a simple claening is now going to have taken at least 4 different visits all at 90 minutes each. So much for easy.

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3 out of 3 people found this review helpful.

.

We go to Amber Dental primarily due to the insurance (our dentist whom we loved stopped taking our insurance, and they were the closest ones who still did). We have been there for several years. They have improved in some areas - the wait to see a dentist is much shorter (5-10 minutes now instead of 30 when we start), and the dental professionals are much friendlier and caring (particularly several whom they have hired in the last couple of years), and do good work. The billing folks have also gotten much more customer service oriented. For example, they were not clear on what the proper co-payment on a procedure would be, and told us to "don't worry about it, we'll talk to the insurance company and figure it out". They also have late hours on some evenings, which is convenient.

Where they still fall short, in my opinion:
- Receptionist/answering the phone. 90% of the time I get a busy signal or the answering machine. If I leave a message most of the time it is never returned. When you do get through, they are not the most courteous and patient folks I've talked to.
- Appointment scheduling. It seems that the more expensive the dental procedure, the easier it is to schedule an appointment. Scheduling a routine cleaning can be 3-4 months in the future.

So overall, they are good and are improving in some areas, but still need to work on others.

3
★★★☆☆

We go to Amber Dental primarily due to the insurance (our dentist whom we loved stopped taking our insurance, and they were the closest ones who still did). We have been there for several years. They have improved in some areas - the wait to see a dentist is much shorter (5-10 minutes now instead of 30 when we start), and the dental professionals are much friendlier and caring (particularly several whom they have hired in the last couple of years), and do good work. The billing folks have also gotten much more customer service oriented. For example, they were not clear on what the proper co-payment on a procedure would be, and told us to "don't worry about it, we'll talk to the insurance company and figure it out". They also have late hours on some evenings, which is convenient.

Where they still fall short, in my opinion:
- Receptionist/answering the phone. 90% of the time I get a busy signal or the answering machine. If I leave a message most of the time it is never returned. When you do get through, they are not the most courteous and patient folks I've talked to.
- Appointment scheduling. It seems that the more expensive the dental procedure, the easier it is to schedule an appointment. Scheduling a routine cleaning can be 3-4 months in the future.

So overall, they are good and are improving in some areas, but still need to work on others.

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1 out of 2 people found this review helpful.

.

Some of the negative reviews on this site are probably true; others are likely exaggerated. And frankly, the wholly positive reviews sound as though they were placed by the office staff. Yet I discovered, by giving Amber Dental a try, it is possible some of those positive comments are true, and it could be a good place to seek dental care.

I, too, had trouble getting an appointment, and the tone of voice of some of the persons handling the phones did clearly express condescension and impatience, which is simply not good customer service. Also, it is frustrating and time-wasting and, therefore, a detrimental policy, to require patients to make two separate appointments for the first exam and the cleaning.

What I found at my visits there, however, was pleasantly surprising. All the staff was courteous. I did have to wait a while, but not too long. The dentist I saw, Dr. Jones, was warm and respectful upon our first meeting, and she carefully explained what she found and was willing to discuss options with me. Moreover, she left me with the feeling she really cares about her patients and genuinely wants to understand what they are experiencing and help when she can. In a word, she is highly empathetic -- a rare quality among health care providers who are also technically proficient and efficient enough to make it in today's environment.

I have not yet had any procedures performed by Dr. Jones -- other than a thorough exam -- so I cannot speak directly about how she handles that aspect of the work.

One final note, the staff that handles the billing was also exceptionally courteous and went out of their way to help me and to be considerate of my time.

3
★★★☆☆

Some of the negative reviews on this site are probably true; others are likely exaggerated. And frankly, the wholly positive reviews sound as though they were placed by the office staff. Yet I discovered, by giving Amber Dental a try, it is possible some of those positive comments are true, and it could be a good place to seek dental care.

I, too, had trouble getting an appointment, and the tone of voice of some of the persons handling the phones did clearly express condescension and impatience, which is simply not good customer service. Also, it is frustrating and time-wasting and, therefore, a detrimental policy, to require patients to make two separate appointments for the first exam and the cleaning.

What I found at my visits there, however, was pleasantly surprising. All the staff was courteous. I did have to wait a while, but not too long. The dentist I saw, Dr. Jones, was warm and respectful upon our first meeting, and she carefully explained what she found and was willing to discuss options with me. Moreover, she left me with the feeling she really cares about her patients and genuinely wants to understand what they are experiencing and help when she can. In a word, she is highly empathetic -- a rare quality among health care providers who are also technically proficient and efficient enough to make it in today's environment.

I have not yet had any procedures performed by Dr. Jones -- other than a thorough exam -- so I cannot speak directly about how she handles that aspect of the work.

One final note, the staff that handles the billing was also exceptionally courteous and went out of their way to help me and to be considerate of my time.

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0 out of 2 people found this review helpful.

.

I am a patient at Amber Dental and am very pleased with theprofessionalism of the Dr's and staff. Yes there are times you have a little wait for appointments but when I had an emergency I had beenseen right away. I am now pain free and thrilled. I would stronglyrecommend this office for quality dental care.

5
★★★★★

I am a patient at Amber Dental and am very pleased with theprofessionalism of the Dr's and staff. Yes there are times you have a little wait for appointments but when I had an emergency I had beenseen right away. I am now pain free and thrilled. I would stronglyrecommend this office for quality dental care.

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0 out of 3 people found this review helpful.

.

I have a terrible fear of dentists and finally made an appointment to have my teeth cleaned. I had a number of broken teeth and my husband recommended them. I was x-rayed and examined, and had no cleaning. I was told they needed to evaluate "what type of cleaning I needed!!" The dentist sadly told me I needed root canals, crowns, etc. and his associate escorted me up front to make arrangements for follow-up appts. I was handed a sheet with the costs (with insurance and w/o insurance), approx. $15,000. Note the costs w/o insurance were significantly higher than with insurance. When I suggested they submit to my insurance provider for a predetermination if benefits, the receptionist became snippy with me and said it would take a few months to do that. I left with no intention of ever returning. Obviously they are not as concerned about the well being of their patients as they are about growing the practice and the profits of the practice.

1
★☆☆☆☆

I have a terrible fear of dentists and finally made an appointment to have my teeth cleaned. I had a number of broken teeth and my husband recommended them. I was x-rayed and examined, and had no cleaning. I was told they needed to evaluate "what type of cleaning I needed!!" The dentist sadly told me I needed root canals, crowns, etc. and his associate escorted me up front to make arrangements for follow-up appts. I was handed a sheet with the costs (with insurance and w/o insurance), approx. $15,000. Note the costs w/o insurance were significantly higher than with insurance. When I suggested they submit to my insurance provider for a predetermination if benefits, the receptionist became snippy with me and said it would take a few months to do that. I left with no intention of ever returning. Obviously they are not as concerned about the well being of their patients as they are about growing the practice and the profits of the practice.

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4 out of 4 people found this review helpful.

.

If you want to be treated rudely...this is the place to go. Upon arrival at my last two appointments, I have been told that my apppointment was at a different time than what I was told over the phone. The receptionist staff is very rude and could obviously care less if clients return. They don't have to worry about me. I won't be back.

1
★☆☆☆☆

If you want to be treated rudely...this is the place to go. Upon arrival at my last two appointments, I have been told that my apppointment was at a different time than what I was told over the phone. The receptionist staff is very rude and could obviously care less if clients return. They don't have to worry about me. I won't be back.

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5 out of 5 people found this review helpful.

.

I would reccomend you look for another practice. Cannot get an appointment once they have hooked with the first one. Not too nice on the phone either. Unless you want to be treated like a second class citzen shop around. I will look for another practice and just pay if my insurance does not cover it.

1
★☆☆☆☆

I would reccomend you look for another practice. Cannot get an appointment once they have hooked with the first one. Not too nice on the phone either. Unless you want to be treated like a second class citzen shop around. I will look for another practice and just pay if my insurance does not cover it.

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4 out of 4 people found this review helpful.

.

We go here for all our dental work and the staff is wonderful. The place is always clean and they usually get you in and out as quick as they can. We haven't had any problems. They do book up quickly so sometimes it is hard to get an appointment.

4
★★★★☆

We go here for all our dental work and the staff is wonderful. The place is always clean and they usually get you in and out as quick as they can. We haven't had any problems. They do book up quickly so sometimes it is hard to get an appointment.

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0 out of 5 people found this review helpful.

.

We go to Amber Dental Associates because of our dental plan. This place does take care of your teeth but they are not customer friendly. There is a long wait to get appointments. If you are over 15 minutes late for your appointment they will cancel your appointment and you have to reschedule. Yet I have waited over an hour twice for a dentist and finually left without seeing the dentist. If you do not have to use a HMO dentist, then go elsewhere. If you do have to use this place, you will get good care but you will have to wait for appointments.

3
★★★☆☆

We go to Amber Dental Associates because of our dental plan. This place does take care of your teeth but they are not customer friendly. There is a long wait to get appointments. If you are over 15 minutes late for your appointment they will cancel your appointment and you have to reschedule. Yet I have waited over an hour twice for a dentist and finually left without seeing the dentist. If you do not have to use a HMO dentist, then go elsewhere. If you do have to use this place, you will get good care but you will have to wait for appointments.

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2 out of 3 people found this review helpful.

 

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