Value City Furniture

★★★☆☆
  • 22 Mountain Rd

    Glen Burnie, MD 21060

    Map & Directions
  • 410-787-1500

About Value City Furniture

Categories
  • Furniture Stores
Details
  • Mattress Stores
Hours
M-Sa 10am-9pm, Su 11am-7pm
Emails
  • store069managers@americansignature.com
Phones
  • Fax (410-863-5871)
Year Established
  • 1948
Keywords
  • furniture
  • discount furniture
  • sofa
  • couches
  • recliners
  • dining room table
  • sectional
  • mattresses
  • bedroom furniture
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa

Home & Garden

Home & Garden
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Here's how you lose a $3300 order and a customer for life.\r
\r
On Sunday 07/20, I went in to the location, paid for $3300 dollars worth of living room and bedroom furniture. I told my salesman Dion I needed it for next Saturday 07/26, he

3
★★★★★

Here's how you lose a $3300 order and a customer for life.\r
\r
On Sunday 07/20, I went in to the location, paid for $3300 dollars worth of living room and bedroom furniture. I told my salesman Dion I needed it for next Saturday 07/26, he

.

Buyer beware!!!!!!!!! This store is horrible from the customer service staff in the back as well as the managers!!! The sales people are nice that is it!!! We bought the most expensive sectional they had with a warranty that they fail to

3
★★★★★

Buyer beware!!!!!!!!! This store is horrible from the customer service staff in the back as well as the managers!!! The sales people are nice that is it!!! We bought the most expensive sectional they had with a warranty that they fail to

.

Love the bunk bed we bought. It is solid wood and was priced fair to the market. However, we purchased the under the bed drawer option and ended up never using it. Tried to take it back but they have a 7 DAY RETURN POLICY! WTF! 7-days? Really? Industry standard is 90-days.

Be sure you want what you buy from this place!

Additionally, we bought some cheap kitchen chairs for $40 a piece - not even on sale. I went back a month later to buy another one because one broke and they had jacked the price up to $80 per chair. Did the quality of the cheap chair get better? No, all that happened was consumer demand meets low supply lets gain some profit. Jerks! I'll live w/o the fourth chair.

2
★★☆☆☆

Love the bunk bed we bought. It is solid wood and was priced fair to the market. However, we purchased the under the bed drawer option and ended up never using it. Tried to take it back but they have a 7 DAY RETURN POLICY! WTF! 7-days? Really? Industry standard is 90-days.

Be sure you want what you buy from this place!

Additionally, we bought some cheap kitchen chairs for $40 a piece - not even on sale. I went back a month later to buy another one because one broke and they had jacked the price up to $80 per chair. Did the quality of the cheap chair get better? No, all that happened was consumer demand meets low supply lets gain some profit. Jerks! I'll live w/o the fourth chair.

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.

This location really needs to work on their customer service. The purchase in the store was fine, but when it came to delivery, it was another story. I ordered a dresser with a mirror, and the mirror was messed up in the warehouse, understandable. But when the woman called me to let me know they were outside of my house(which I was also supposed to be called within the hour they were coming) she was busy having her own conversation with someone when I answered the phone, and if I hadn't said hello she would have kept going. They were supposed to contact me and set up another appointment, and I got a call a few days later saying they were coming on Thursday with the time window, which was not going to work, so I asked for Friday delivery and she said it was okay. Come Wednesday I did not recieve a call specifying the window so I called and talked to a man who informed me they did not have the times yet. Instead of saying something like have a good day or the usual courtesy greeting he said okay and hung up in my face. I finally got a call on Thursday saying my delivery was going to now be Saturday from 8-11 am. I said fine and confirmed. I got another call on Friday saying my window was now 12-3 pm. I called back to confirm and it had to be the same rude guy from before. His response was "I thought it was already confirmed", I told him no. So I finally got my mirror on Saturday at 2:30 pm. The dresser looks great, but I hope to never deal with such poor customer service again.

2
★★☆☆☆

This location really needs to work on their customer service. The purchase in the store was fine, but when it came to delivery, it was another story. I ordered a dresser with a mirror, and the mirror was messed up in the warehouse, understandable. But when the woman called me to let me know they were outside of my house(which I was also supposed to be called within the hour they were coming) she was busy having her own conversation with someone when I answered the phone, and if I hadn't said hello she would have kept going. They were supposed to contact me and set up another appointment, and I got a call a few days later saying they were coming on Thursday with the time window, which was not going to work, so I asked for Friday delivery and she said it was okay. Come Wednesday I did not recieve a call specifying the window so I called and talked to a man who informed me they did not have the times yet. Instead of saying something like have a good day or the usual courtesy greeting he said okay and hung up in my face. I finally got a call on Thursday saying my delivery was going to now be Saturday from 8-11 am. I said fine and confirmed. I got another call on Friday saying my window was now 12-3 pm. I called back to confirm and it had to be the same rude guy from before. His response was "I thought it was already confirmed", I told him no. So I finally got my mirror on Saturday at 2:30 pm. The dresser looks great, but I hope to never deal with such poor customer service again.

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.

Once you've purchased their products, there's no more customer service for you. They will sign you up for a credit protection plan even though you say you don't want it through their credit card. And if you want to correct that, they'll just give you a phone number that will forward you to another number and so on. Please go talk to their cashiers and you will see what kind of customer service you can expect. Their items are over priced and if it is on sale, there's a reason.

1
★☆☆☆☆

Once you've purchased their products, there's no more customer service for you. They will sign you up for a credit protection plan even though you say you don't want it through their credit card. And if you want to correct that, they'll just give you a phone number that will forward you to another number and so on. Please go talk to their cashiers and you will see what kind of customer service you can expect. Their items are over priced and if it is on sale, there's a reason.

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.

The show room has what appears to be lots and lots of furniture, it's the same pieces just in all the different fabrics. It helps if you want a special fabric, but if you are looking for unique furniture, this isn't necessarily the place. And, furniture has a huge mark up, but you do get what you pay for.

3
★★★☆☆

The show room has what appears to be lots and lots of furniture, it's the same pieces just in all the different fabrics. It helps if you want a special fabric, but if you are looking for unique furniture, this isn't necessarily the place. And, furniture has a huge mark up, but you do get what you pay for.

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Message from Value City Furniture

WHO WE ARE

Value City Furniture is a furniture store that has been helping families furnish their homes for over 70 years. Find stylish furniture for your living room, dining room, and bedroom (including mattresses and youth furniture). VCF also offers the largest selection of reclining and power-reclining furniture around!



DESIGNER LOOKS COLLECTION

Our newest furniture collection, Designer Looks is full of the latest furniture styles at prices that are a lower than anywhere else. We listened to our customers about what their favorite styles are, and created an entire collection centered around making those sought-after looks affordable.

Yext PowerListings

 

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