Sally Beauty

★★★★☆
  • 9920 Reisterstown Rd 11

    Owings Mills, MD 21117

    Map & Directions
  • 410-902-4680

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I haven't been in this particular Sally's store in a few years. I had a bad experience years ago and vowed to never come back. I decided to go in a few weeks ago and I could'nt believe it! I was greeted by a friendly smile first of all.

3
★★★★★

I haven't been in this particular Sally's store in a few years. I had a bad experience years ago and vowed to never come back. I decided to go in a few weeks ago and I could'nt believe it! I was greeted by a friendly smile first of all.

.

I usually frequent this store to get my beauty supplies. Never again. While the customer service at this store is usually very average, it's never been as terrible as what I experienced today. I was yelled at by an employee upon entering (yes, entering) the store.

Many employees were all hovered around the registers chatting and sitting on the counter tops. As I walked in to get my products one of the employees screamed, "I said HELLO!" (She must have said hello when I entered, but I did not hear her.) Very confused and caught off guard, I peered out behind the shelf and asked her if she was speaking to me. She pointed her finger at me and yelled "Yeah, that would be you!" Rather than defending myself to a clearly unstable employee, I just exited the store. And will never EVER return.

0
★☆☆☆☆

I usually frequent this store to get my beauty supplies. Never again. While the customer service at this store is usually very average, it's never been as terrible as what I experienced today. I was yelled at by an employee upon entering (yes, entering) the store.

Many employees were all hovered around the registers chatting and sitting on the counter tops. As I walked in to get my products one of the employees screamed, "I said HELLO!" (She must have said hello when I entered, but I did not hear her.) Very confused and caught off guard, I peered out behind the shelf and asked her if she was speaking to me. She pointed her finger at me and yelled "Yeah, that would be you!" Rather than defending myself to a clearly unstable employee, I just exited the store. And will never EVER return.

Pros: they have beauty products

Cons: customer service

 

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