Genova's Restaurant

★★★☆☆
  • 2320 Hanover Pike

    Hampstead, MD 21074

    Map & Directions
  • 410-239-4100

About Genova's Restaurant

Categories
Hours
Sun-Thu 11am-9pm, Fri-Sat 11am-10pm

Food

Food
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Great food---we love the meatballs, lasagne and the shrimp salad. Authentic Italian food. The pizza is really good also...

4
★★★★☆

Great food---we love the meatballs, lasagne and the shrimp salad. Authentic Italian food. The pizza is really good also...

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There was a very long hair in my cheese steak sub. When I brought this to the attention of the waitress, instead of apologizing, she told me it was probably a piece of an onion. She said she was going to speak with the manager. when the waitress returned to the table, she offered me another sub. My guest was finishing her meal and we didn't have another 15 minutes to wait. The price of the sub was still on my check and the manager never came to our table.
I have been in the restaurant business for years and customer service makes a huge difference. treat people with respect and kindness instead of questioning their integrity. The owner of this restaurant should put his employees through customer service training. for the price of a mediocre sub with the hair and the way I was treated- they get this review that I hope many people read. I will never go to this restaurant again

1
★☆☆☆☆

There was a very long hair in my cheese steak sub. When I brought this to the attention of the waitress, instead of apologizing, she told me it was probably a piece of an onion. She said she was going to speak with the manager. when the waitress returned to the table, she offered me another sub. My guest was finishing her meal and we didn't have another 15 minutes to wait. The price of the sub was still on my check and the manager never came to our table.
I have been in the restaurant business for years and customer service makes a huge difference. treat people with respect and kindness instead of questioning their integrity. The owner of this restaurant should put his employees through customer service training. for the price of a mediocre sub with the hair and the way I was treated- they get this review that I hope many people read. I will never go to this restaurant again

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Loved going to the back deck great breeze and good local friends. Problem is a very bad experience with a young male bartender who seems to work the bar and your check! When confronted became very disrespectful and screaming at me using the F word and accusing his fellow employees of giving away freebies tha is why my check is usually lower when they are working he claims that is not true! He has worked my check and others many times we just never confronted him! Will not be back it is a shame everyone else there is very professional.He had said earlier in the evening he was having some personal adjustments, maybe should leave them at home before servicing clients.i guess I was the person to let all his personal aggression out on! Take some classes on how to treat your customers because we are your paycheck!Would recommend for good food and locals but beware of your check!

2
★★☆☆☆

Loved going to the back deck great breeze and good local friends. Problem is a very bad experience with a young male bartender who seems to work the bar and your check! When confronted became very disrespectful and screaming at me using the F word and accusing his fellow employees of giving away freebies tha is why my check is usually lower when they are working he claims that is not true! He has worked my check and others many times we just never confronted him! Will not be back it is a shame everyone else there is very professional.He had said earlier in the evening he was having some personal adjustments, maybe should leave them at home before servicing clients.i guess I was the person to let all his personal aggression out on! Take some classes on how to treat your customers because we are your paycheck!Would recommend for good food and locals but beware of your check!

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Genovas has really tasty pizza, and you get a lot of it for a low price. If you're craving pizza, Genovas is a great bet, although you will have to pick it up, as they do not deliver. But what it lacks in delivery and atmosphere, it makes up for in taste by a long shot!

4
★★★★☆

Genovas has really tasty pizza, and you get a lot of it for a low price. If you're craving pizza, Genovas is a great bet, although you will have to pick it up, as they do not deliver. But what it lacks in delivery and atmosphere, it makes up for in taste by a long shot!

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I used to eat at Genova's when I worked in Hampstead. We always had great Italian food at the fair price and the service was good. I liked the Stromboli and pizza best.

4
★★★★☆

I used to eat at Genova's when I worked in Hampstead. We always had great Italian food at the fair price and the service was good. I liked the Stromboli and pizza best.

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We love going to genova's. Espeically their pizza and stromboli. They have a great menu with something for everyone. They have a good take out service too.

4
★★★★☆

We love going to genova's. Espeically their pizza and stromboli. They have a great menu with something for everyone. They have a good take out service too.

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A nice family friendly atmosphere, yummy Italian food and good prices. You can't beat that. I love coming here for lunch or dinner. The servers are friendly and the food is good. You can't go wrong with either the pasta or pizza. I would definitely recommend this to anyone looking for a good family restaurant.

PROS: Good Food
CONS: None

4
★★★★☆

A nice family friendly atmosphere, yummy Italian food and good prices. You can't beat that. I love coming here for lunch or dinner. The servers are friendly and the food is good. You can't go wrong with either the pasta or pizza. I would definitely recommend this to anyone looking for a good family restaurant.

PROS: Good Food
CONS: None

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