The Tile Shop

★★★☆☆
The Tile Shop carries the largest selection of ceramic, porcelain, and natural stone tiles with coordinating accents and finishing pieces at the markets best prices. The Tile Shop has everything you need - and all the help you want - to create spaces that are unique as the people who live there.
  • 15142 Frederick Rd

    Rockville, MD 20850

    Map & Directions
  • 301-610-5070

3.25 4
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I had a miserable experience at The Tile Shop on Feb. 6, 2011 and will never go back there. You would think that a place called The Tile Shop would, you know, be able to handle easy requests for tile. I called before driving all the way over there to make sure the shop can cut a total of six tiles down to a custom size as we have an odd project that standard sizes don't fit. Person on the phone said it wouldn't be a problem. I drove all the way out there and was told the store won't cut tile. I spoke to a manager who made it clear he could care less what someone on the phone said. He turned very condescending, which I'm afraid caused me to lose my temper. I should have handled my reaction differently but I was furious that I wasted a Sunday afternoon, time and gas only to encounter an exceptionally unhelpful staff.

1
★☆☆☆☆

I had a miserable experience at The Tile Shop on Feb. 6, 2011 and will never go back there. You would think that a place called The Tile Shop would, you know, be able to handle easy requests for tile. I called before driving all the way over there to make sure the shop can cut a total of six tiles down to a custom size as we have an odd project that standard sizes don't fit. Person on the phone said it wouldn't be a problem. I drove all the way out there and was told the store won't cut tile. I spoke to a manager who made it clear he could care less what someone on the phone said. He turned very condescending, which I'm afraid caused me to lose my temper. I should have handled my reaction differently but I was furious that I wasted a Sunday afternoon, time and gas only to encounter an exceptionally unhelpful staff.

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This is a GREAT store! They have really creative, inspiring displays and ideas, a wonderful selection of stone & slate tiles & trim, and the staff are very knowledgeable. Sean Avery and Chris are most helpful, and make sure that you have what you want. The store policy is great - I was able to cancel and return unused items without any hassles. Although prices are not cheap, they are competitive within the market, and the products are very good. I'll be back for my next tiling project!

4
★★★★☆

This is a GREAT store! They have really creative, inspiring displays and ideas, a wonderful selection of stone & slate tiles & trim, and the staff are very knowledgeable. Sean Avery and Chris are most helpful, and make sure that you have what you want. The store policy is great - I was able to cancel and return unused items without any hassles. Although prices are not cheap, they are competitive within the market, and the products are very good. I'll be back for my next tiling project!

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I took the 3 hr. tile class one Saturday and with the information they covered I have tiled an entrance, bay window, 2 bathrooms and a kitchen with more confidence than a book or video could give me. Don't cheat yourself with a one hour course offered else where. This class covers problems such as how to align tiles with plumbing or windows, and it's FREE! Their selection of ceramic and stone tile are quite good. Their large showroom features many ideas of actual venues of baths and kitchens. You can walk around and touch and examine them close-up. The sales people are very helpful and patient. They can help mix and match tile selections and give you ideas. The stock is limited, so your order is placed and shipped to the store in about 2 wks. Unused tile can be returned within 90? days (check with store for details.) They also have close out items for sale, so you can get some nice tile cheaper that way. If you wish to see my work, check out http://ratemyspace.hgtv.com/SNC/ViewItem.aspx?pguid=6db6be3f-1720-4ba3-a081-999042c09b6b&itemguid=53e4ee62-6660-4925-9ef9-247186ea8759

4
★★★★☆

I took the 3 hr. tile class one Saturday and with the information they covered I have tiled an entrance, bay window, 2 bathrooms and a kitchen with more confidence than a book or video could give me. Don't cheat yourself with a one hour course offered else where. This class covers problems such as how to align tiles with plumbing or windows, and it's FREE! Their selection of ceramic and stone tile are quite good. Their large showroom features many ideas of actual venues of baths and kitchens. You can walk around and touch and examine them close-up. The sales people are very helpful and patient. They can help mix and match tile selections and give you ideas. The stock is limited, so your order is placed and shipped to the store in about 2 wks. Unused tile can be returned within 90? days (check with store for details.) They also have close out items for sale, so you can get some nice tile cheaper that way. If you wish to see my work, check out http://ratemyspace.hgtv.com/SNC/ViewItem.aspx?pguid=6db6be3f-1720-4ba3-a081-999042c09b6b&itemguid=53e4ee62-6660-4925-9ef9-247186ea8759

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This is a nice open store with a good selection of tile. They don't carry a whole lot of speciality tiles such as glass and pewter. Their prices are very good and their customer service is wonderful. Their shipping charges are very reasonable. I also like that you can return what you don't need, even if the box has been opened.

4
★★★★☆

This is a nice open store with a good selection of tile. They don't carry a whole lot of speciality tiles such as glass and pewter. Their prices are very good and their customer service is wonderful. Their shipping charges are very reasonable. I also like that you can return what you don't need, even if the box has been opened.

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