D C Logs Inc

★★★☆☆

About D C Logs Inc

Categories
  • Fireplaces

Home & Garden

Home & Garden
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When our fireplace died in October 2008, we called DC Logs, a husband and wife team. Danny Cloakey came out and seemed to be very knowledgeable. We paid him a $900 deposit. Danny said we needed a new $250 valve and said he would order it. However,
despite many messages and e-mails we never heard from them again. Then we called our plumber who bought the $250 valve and fixed the fireplace for a total of $410. He gave us back the new valve because there was nothing wrong with the old one. So we paid $1,310 for a repair that should have cost $160. Since DC Logs didn't get back to us, we're pursuing this through the Better Business Bureau, the Fireplace institute and Small Claims Court if necessary.

1
★☆☆☆☆

When our fireplace died in October 2008, we called DC Logs, a husband and wife team. Danny Cloakey came out and seemed to be very knowledgeable. We paid him a $900 deposit. Danny said we needed a new $250 valve and said he would order it. However,
despite many messages and e-mails we never heard from them again. Then we called our plumber who bought the $250 valve and fixed the fireplace for a total of $410. He gave us back the new valve because there was nothing wrong with the old one. So we paid $1,310 for a repair that should have cost $160. Since DC Logs didn't get back to us, we're pursuing this through the Better Business Bureau, the Fireplace institute and Small Claims Court if necessary.

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When I wanted a gas starter for my wood burning fireplace, I selected this firm after speaking with several others, based on how knowledgeable the phone rep, Kacey, was. Turns out this is a husband-wife company, and Kacey (wife) runs the office and knows the business. Danny came promptly for an estimate and returned to do the work a week or two later. I decided to add a line for an outdoor natural gas grill, too. Everything worked flawlessly. Danny knew what size pipes to use for an adequate fuel supply for the grill. (I have since talked to neighbors unhappy with their NG grills because they don't get hot enough, due to small pipes.) His prices were fair and I give the highest marks for skill and service.

5
★★★★★

When I wanted a gas starter for my wood burning fireplace, I selected this firm after speaking with several others, based on how knowledgeable the phone rep, Kacey, was. Turns out this is a husband-wife company, and Kacey (wife) runs the office and knows the business. Danny came promptly for an estimate and returned to do the work a week or two later. I decided to add a line for an outdoor natural gas grill, too. Everything worked flawlessly. Danny knew what size pipes to use for an adequate fuel supply for the grill. (I have since talked to neighbors unhappy with their NG grills because they don't get hot enough, due to small pipes.) His prices were fair and I give the highest marks for skill and service.

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