Ace Hardware

★★★★☆
  • 3801 Sandy Spring Rd

    Burtonsville, MD 20866

    Map & Directions
  • 301-421-1900

Home & Garden

Home & Garden
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Puchased a new John Deere tractor from Ron. Best prices around and friendly reliable service. Delivery was on time, and followup after the sale was appreciated.

5
★★★★★

Puchased a new John Deere tractor from Ron. Best prices around and friendly reliable service. Delivery was on time, and followup after the sale was appreciated.

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I recently purchased a John Deere riding lawn mower for Zimmerman??s. I cannot say anything but positive about the experience. If you are considering a John Deere ?? Ron (Zimmerman) is your man. After researching tractors I e-mailed a few John Deere dealers in MD and VA. Ron promptly returned my e-mail with pricing information. Some of the other John Deere dealers didn??t even bother to reply to my e-mail. We exchanged numerous e-mails and Ron answered all my questions. I went back and forth between a few models and Ron provided advice. When I decided which model I wanted I called Ron and we talked about it. He is knowledgeable, friendly, and customer oriented. The best part of all he had the best price. They delivered the tractor and the delivery driver was friendly, knowledgeable, and took the time to review the maintenance and operation of the tractor with me. All in all a positive experience. Ken

5
★★★★★

I recently purchased a John Deere riding lawn mower for Zimmerman??s. I cannot say anything but positive about the experience. If you are considering a John Deere ?? Ron (Zimmerman) is your man. After researching tractors I e-mailed a few John Deere dealers in MD and VA. Ron promptly returned my e-mail with pricing information. Some of the other John Deere dealers didn??t even bother to reply to my e-mail. We exchanged numerous e-mails and Ron answered all my questions. I went back and forth between a few models and Ron provided advice. When I decided which model I wanted I called Ron and we talked about it. He is knowledgeable, friendly, and customer oriented. The best part of all he had the best price. They delivered the tractor and the delivery driver was friendly, knowledgeable, and took the time to review the maintenance and operation of the tractor with me. All in all a positive experience. Ken

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Best prices around on nuts, bolts, and washers. Nobody beats them. Also always got plenty of help if you need it.

5
★★★★★

Best prices around on nuts, bolts, and washers. Nobody beats them. Also always got plenty of help if you need it.

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I just bought a lawn tractor from them. I've been researching the machines for a week and must have talked to 4 or 5 dealers including Sears, Lowes and Home depot. What impressed me most was Mr. Ron Zimmermans willingness to respond almost instantly to my numerous questions by email and followup conversations by phone. He was really quite knowledgeable about his merchandise and really easy to talk to. The sears guys for eg. would repeat the same stuff I could read off their web page and then try to pressure me into buying their stuff with deals that will disappear overnight !! In the end I didnt think the tractors from Sears or the John Deere from Ron was that different in quality, but went with Ron, simply coz I felt he would be the easiest to approach if I had any issues with the machine. This turned out to be true, as he worked with me even after the sale in arranging delivery and following up to make sure the tractor was working fine. Great store and it was a very positive shopping experience !!

5
★★★★★

I just bought a lawn tractor from them. I've been researching the machines for a week and must have talked to 4 or 5 dealers including Sears, Lowes and Home depot. What impressed me most was Mr. Ron Zimmermans willingness to respond almost instantly to my numerous questions by email and followup conversations by phone. He was really quite knowledgeable about his merchandise and really easy to talk to. The sears guys for eg. would repeat the same stuff I could read off their web page and then try to pressure me into buying their stuff with deals that will disappear overnight !! In the end I didnt think the tractors from Sears or the John Deere from Ron was that different in quality, but went with Ron, simply coz I felt he would be the easiest to approach if I had any issues with the machine. This turned out to be true, as he worked with me even after the sale in arranging delivery and following up to make sure the tractor was working fine. Great store and it was a very positive shopping experience !!

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Good phone service. I called in asking for an item & after checking a couple of time, I didn't explain the item I was looking for in enough detail the first time, they said they had it. Only store I found that carried it after checking with 4 others. I would have put it at five stars, but I was left on hold for over 5 mins. and ended up calling back. This time I got a man that new exactly what I was needing and had my answer in less then a min.

4
★★★★☆

Good phone service. I called in asking for an item & after checking a couple of time, I didn't explain the item I was looking for in enough detail the first time, they said they had it. Only store I found that carried it after checking with 4 others. I would have put it at five stars, but I was left on hold for over 5 mins. and ended up calling back. This time I got a man that new exactly what I was needing and had my answer in less then a min.

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Zimmerman's is the best local hardware home center I have found. Great Paints, nice supply of lumber and the attention you never get a the Big Box Home Center. A+ to the entire staff at Zimmerman's. If you don't see it they will order it for you. In 10 years of going to here I can say that they are my first stop before I hike through 2 acres of home center to find 10 gallons of paint or a bag of bolts. MAKE THESE GUYS YOUR FIRST STOP

5
★★★★★

Zimmerman's is the best local hardware home center I have found. Great Paints, nice supply of lumber and the attention you never get a the Big Box Home Center. A+ to the entire staff at Zimmerman's. If you don't see it they will order it for you. In 10 years of going to here I can say that they are my first stop before I hike through 2 acres of home center to find 10 gallons of paint or a bag of bolts. MAKE THESE GUYS YOUR FIRST STOP

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Rude, Rude, Rude!!! I would rather deal with a million people at Home Depot or Lowe's than to subject myself to the total lack of professionalism and respect of the proprietors of this establishment. Go Elsewhere!!

1
★☆☆☆☆

Rude, Rude, Rude!!! I would rather deal with a million people at Home Depot or Lowe's than to subject myself to the total lack of professionalism and respect of the proprietors of this establishment. Go Elsewhere!!

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0 out of 1 people found this review helpful.

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I had the unfortunate experience of dealing with the woman (first name starts with an "S") who "runs" the lawnmower/tractorchain saw repair departmant downstairs. After describing to her what my problem was with the mower that I brought in for service, she curtly informed me in a very uninterested and gruff voice (with an obvious "I don't give a d__n attitude) that there was a $35.00 estimate fee which would be charged and if OK'd would be incorporated into the cost of the repair (fine with me..). Asking if she could give me a rough, ball-park estimate, she said "NO", I don't have any idea of how they work and I'm not gonna bother "my" mechanic to look at it now anyways".
Well, if a customer service rep has an attiutude like that I'm surprised they have any customers at all at that place!
Last time I go there for anything, be it hardware or service on my multiple units - as I'd been bringing my various units there for years on and off.. as needed!
She should be fired...

1
★☆☆☆☆

I had the unfortunate experience of dealing with the woman (first name starts with an "S") who "runs" the lawnmower/tractorchain saw repair departmant downstairs. After describing to her what my problem was with the mower that I brought in for service, she curtly informed me in a very uninterested and gruff voice (with an obvious "I don't give a d__n attitude) that there was a $35.00 estimate fee which would be charged and if OK'd would be incorporated into the cost of the repair (fine with me..). Asking if she could give me a rough, ball-park estimate, she said "NO", I don't have any idea of how they work and I'm not gonna bother "my" mechanic to look at it now anyways".
Well, if a customer service rep has an attiutude like that I'm surprised they have any customers at all at that place!
Last time I go there for anything, be it hardware or service on my multiple units - as I'd been bringing my various units there for years on and off.. as needed!
She should be fired...

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1 out of 3 people found this review helpful.

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They have some things that the bigger places don't carry (trim pieces for windows). They also have help when you need it. You don't have to scope out someone who will tell you they have no clue. Everyone in the place will help you and there's pleanty of staff. And its easier to exchange the propane tanks here too.

5
★★★★★

They have some things that the bigger places don't carry (trim pieces for windows). They also have help when you need it. You don't have to scope out someone who will tell you they have no clue. Everyone in the place will help you and there's pleanty of staff. And its easier to exchange the propane tanks here too.

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1 out of 1 people found this review helpful.

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They arent well stocked like Home Depot or Lowes, but they have a pretty good selection of home improvement needs. Parking is pretty limited, but then again its not like Home Depot or Lowes, so you wont find that many people. The customer service is good. The prices are pretty good as well.

PROS: good selection, good prices and customer service
CONS: not that many parking spaces, not a lot of inventory

4
★★★★☆

They arent well stocked like Home Depot or Lowes, but they have a pretty good selection of home improvement needs. Parking is pretty limited, but then again its not like Home Depot or Lowes, so you wont find that many people. The customer service is good. The prices are pretty good as well.

PROS: good selection, good prices and customer service
CONS: not that many parking spaces, not a lot of inventory

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2 out of 2 people found this review helpful.

Review Partner
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They arent well stocked like Home Depot or Lowes, but they have a pretty good selection of home improvement needs. Parking is pretty limited, but then again its not like Home Depot or Lowes, so you wont find that many people. The

1
★★★☆☆

They arent well stocked like Home Depot or Lowes, but they have a pretty good selection of home improvement needs. Parking is pretty limited, but then again its not like Home Depot or Lowes, so you wont find that many people. The

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