Mattress Warehouse

★☆☆☆☆

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Home & Garden
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Mattress Corner

21729 Great Mills Rd C Lexington Park, MD

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Mattress Firm California

45245 Worth Ave California, MD

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My husband and I bought a new bed in Nov 06. After being hoodwinked into taking a floor model instead of the brand new delivery that didn't show up, we went back with a warranty issue. The manager had me write up a discrepancy report on a blank piece of paper. I heard nothing and went back in two weeks later. The new manager gave me the correct form to fill out. The company contacted me almost a month later telling me that floor models only have a one month guarantee. After going round for round on the phone, they sent out a third party independent investigator to take a look at the mattress and provide a report. This gentleman took pictures, asked about the problems, wrote up the report and sent it to Mattress Warehouse.

A month or so later, a letter arrived telling me the mattress was "in specs" and that I was basically out of luck, BUT they sent along a coupon so we could go in an buy more merchandise. I asked the lady on the phone why I would want to go spend more money when the first customer service issue was not resolved to our satisfaction. Letters were written to the BBB and the bedding manufacturer. Nothing was heard. I found a phone number for the manufacturer online and started making phone calls. They put me in touch with a representative closer to this area. I sent this gentleman the pictures I took, the written letters, and waited.

He contacted mattress warehouse for a copy of the report the other gentleman wrote. It seems that the warrenty department of mattress warehouse only viewed the pictures on the report but did not bother to read the report.

bottom line, SIX months after trying to get a warrenty replacement, Serta stepped in and forced Mattress Warehouse to uphold the warrenty.

I have told everybody I know of our rotten experience and recommend they go to Mattress Corner, on the corner of Great Mills Rd and N. Shangri La.

1
★☆☆☆☆

My husband and I bought a new bed in Nov 06. After being hoodwinked into taking a floor model instead of the brand new delivery that didn't show up, we went back with a warranty issue. The manager had me write up a discrepancy report on a blank piece of paper. I heard nothing and went back in two weeks later. The new manager gave me the correct form to fill out. The company contacted me almost a month later telling me that floor models only have a one month guarantee. After going round for round on the phone, they sent out a third party independent investigator to take a look at the mattress and provide a report. This gentleman took pictures, asked about the problems, wrote up the report and sent it to Mattress Warehouse.

A month or so later, a letter arrived telling me the mattress was "in specs" and that I was basically out of luck, BUT they sent along a coupon so we could go in an buy more merchandise. I asked the lady on the phone why I would want to go spend more money when the first customer service issue was not resolved to our satisfaction. Letters were written to the BBB and the bedding manufacturer. Nothing was heard. I found a phone number for the manufacturer online and started making phone calls. They put me in touch with a representative closer to this area. I sent this gentleman the pictures I took, the written letters, and waited.

He contacted mattress warehouse for a copy of the report the other gentleman wrote. It seems that the warrenty department of mattress warehouse only viewed the pictures on the report but did not bother to read the report.

bottom line, SIX months after trying to get a warrenty replacement, Serta stepped in and forced Mattress Warehouse to uphold the warrenty.

I have told everybody I know of our rotten experience and recommend they go to Mattress Corner, on the corner of Great Mills Rd and N. Shangri La.

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