Robert Andrew - The Salon & Spa

★★★☆☆
  • 1328 Main Chapel Way

    Gambrills, MD 21054

    Map & Directions
  • 301-261-3844

About Robert Andrew - The Salon & Spa

Hours
Mon 8:30-20:00, Tue 8:30-20:00, Wed 8:30-20:00, Thu 8:30-20:00, Fri 8:30-20:00, Sat 8:30-17:00, Sun 8:00-16:30
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Horrible experience, my mom's birthday body treatment was lacking in every way, cold room, no scrubing, no rinsing, no robe.
My pedicure was ok, but I was sent out to wait 1hr for drying, left the building with flips and cotton wrapped around my toes, carrying my boots.
we will never return.

1
★☆☆☆☆

Horrible experience, my mom's birthday body treatment was lacking in every way, cold room, no scrubing, no rinsing, no robe.
My pedicure was ok, but I was sent out to wait 1hr for drying, left the building with flips and cotton wrapped around my toes, carrying my boots.
we will never return.

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1 out of 1 people found this review helpful.

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I'm writing my review today on a past experience with Robert Andrews. I wentin Agee months ago while 38 weeks pregnant for a brazillian wax, pregnancy massage, and hair cut.
I hve always gotten brazzillian waxes pregnant but had just moved to the area and I wanted good "5star" kind of place since I expect superb service andam willing to pay the price, financially that is but ended up Paying with everything else. Well I walk in and the receptionist must have been having a bad day but that didn't bother me. I sit in the spa relaxation room and get called to do my wax. Upon removing my garments the staff member makes a joke wich made me feel uncomfortable, she then applies the wax and I was very sensitive so I ask to just cancel the whole thing (Its true at a certain trimester you can be really sensitive) I am then sent back to the relaxation room and am called for my massage. The staff member was the nicest of all whom gave a wonderful massage but being pregnant nothing good lasts with a moving baby. Then my hair appt was changed w/o me knowing so I had to wait an extra 2 hours. When I went to get my hair cut I had simple instructions, long layers short bang. She proceeds to chop of hair and I get nervous and ask what she's doing she proceeds to "thin" it out. I adj. Where did she get her license at (not in a rude tone) and she doesnt answer, by the time shes done all my long hair is butchered and my Bangs were to short and sideways!!! All she did was blowdry it ( I have thick frizzy hair and said specifically I wanted it flat ironed. She says she doesn't have one and isn't allowed to use others, so I just get up and the cashier has the nerve to call it cute and asks I I will give a tip, I ask for my total and they still charged me for the wax even though not a hair had been removed, I let her know that and she said the staff member never said that and I still had to pay, I never gave a tip and walked out with a Monica lewinsky terrible hair style and very angry

2
★★☆☆☆

I'm writing my review today on a past experience with Robert Andrews. I wentin Agee months ago while 38 weeks pregnant for a brazillian wax, pregnancy massage, and hair cut.
I hve always gotten brazzillian waxes pregnant but had just moved to the area and I wanted good "5star" kind of place since I expect superb service andam willing to pay the price, financially that is but ended up Paying with everything else. Well I walk in and the receptionist must have been having a bad day but that didn't bother me. I sit in the spa relaxation room and get called to do my wax. Upon removing my garments the staff member makes a joke wich made me feel uncomfortable, she then applies the wax and I was very sensitive so I ask to just cancel the whole thing (Its true at a certain trimester you can be really sensitive) I am then sent back to the relaxation room and am called for my massage. The staff member was the nicest of all whom gave a wonderful massage but being pregnant nothing good lasts with a moving baby. Then my hair appt was changed w/o me knowing so I had to wait an extra 2 hours. When I went to get my hair cut I had simple instructions, long layers short bang. She proceeds to chop of hair and I get nervous and ask what she's doing she proceeds to "thin" it out. I adj. Where did she get her license at (not in a rude tone) and she doesnt answer, by the time shes done all my long hair is butchered and my Bangs were to short and sideways!!! All she did was blowdry it ( I have thick frizzy hair and said specifically I wanted it flat ironed. She says she doesn't have one and isn't allowed to use others, so I just get up and the cashier has the nerve to call it cute and asks I I will give a tip, I ask for my total and they still charged me for the wax even though not a hair had been removed, I let her know that and she said the staff member never said that and I still had to pay, I never gave a tip and walked out with a Monica lewinsky terrible hair style and very angry

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I have been a client of this salon for many years even before its location at Waugh Chapel and was at Crofton. I find superb staff working there and cannot say enough about hairdresser Bianca. I moved away in 2000 to Venice, FL and I tried my best to find the best replacement salon there that most models after Robert Andrew as my favorite salon, I came close but your salon will always be tops for me!!
Anytime I visit in your area, I try to come by for an appt or just to stop by and say hello to Bianca. (My children still live in area which enables me to return to your salon(. Thanks for the emails and updated info.

5
★★★★★

I have been a client of this salon for many years even before its location at Waugh Chapel and was at Crofton. I find superb staff working there and cannot say enough about hairdresser Bianca. I moved away in 2000 to Venice, FL and I tried my best to find the best replacement salon there that most models after Robert Andrew as my favorite salon, I came close but your salon will always be tops for me!!
Anytime I visit in your area, I try to come by for an appt or just to stop by and say hello to Bianca. (My children still live in area which enables me to return to your salon(. Thanks for the emails and updated info.

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I Visit Roberts Andrews for a facial in April 2010, I usually go to RENU MED SPA IN CHEVY CHASE MD, EXCELLENT EXCELLENT SERVICE.
I paid for an extraction since my technician at renu med spa was booked. I have photographs I am willing to email to u to show you what an horrible job was done to my face, I went home that said evening and did my own extractions with q-tips, I stressed my purpose of the visit was an extraction facial, and I walk out the dim light spa atmosphere with all my whiteheads still in place. I have before and after pictures. It??s like a bad taste in my mouth I will never go back there and have my facial done again. If you want pictures to see email me at untouchprincess@gmail.com. It was a total waste of time and money. Very unsatisfied Professor

1
★☆☆☆☆

I Visit Roberts Andrews for a facial in April 2010, I usually go to RENU MED SPA IN CHEVY CHASE MD, EXCELLENT EXCELLENT SERVICE.
I paid for an extraction since my technician at renu med spa was booked. I have photographs I am willing to email to u to show you what an horrible job was done to my face, I went home that said evening and did my own extractions with q-tips, I stressed my purpose of the visit was an extraction facial, and I walk out the dim light spa atmosphere with all my whiteheads still in place. I have before and after pictures. It??s like a bad taste in my mouth I will never go back there and have my facial done again. If you want pictures to see email me at untouchprincess@gmail.com. It was a total waste of time and money. Very unsatisfied Professor

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Review May 3, 2010: I have been going to Robert Andrew since I moved to Maryland in 1997. I am so sorry to say that I will never be returning there except for my regularly scheduled hair cuts with Lisa, who by the way is FANTASIC!! This latest lack of response or concern on Robert Andrew??s part has completely turned me away from spending another penny there and over the years I??ve spent Millions of pennies! I am an extremely busy professional who requires weeks in advance to schedule any outside personal services. I scheduled my hair appointment with Lisa weeks in advance and re-arranged my works schedule so that I could be there for my 4PM appointment. Upon arrival I was told that my appointment had been changed for me to see someone else. I asked why this was done as I have never seen anyone but Lisa for the past 13 years. The young woman stated that for some reason they bumped my appointment and gave it to someone else. The spa coordinator came over to tell me that Lisa could fit me in at 6:30PM if I wanted to wait. I told her no that I would just need to re-schedule. When I came to work the following day I sent an e-mail stating my concerns. I received no response. I then went in and responded to their comments section, again no response. When I went into see Lisa at my newly re-scheduled appointment she greatly apologized, however it wasn??t her fault at all. I told her I had sent 2 comments concerning my bad experience and no one had contacted me. She said she would pass this information on and have someone get back with me. Well that was 4 weeks ago and still no call! I had some spa appointments scheduled for May which I cancelled and have decided that I will only go there for my hair. I feel I??ve been a very loyal customer over the years and at the very least deserve a personal phone call apologizing for their error. My feeling is that if I would have cancelled my appointment less than 24 hours I would have been charged for their inconvenience. So at the very least I should have been compensated for my inconvenience! Michelle (Church Hill, Maryland)

1
★☆☆☆☆

Review May 3, 2010: I have been going to Robert Andrew since I moved to Maryland in 1997. I am so sorry to say that I will never be returning there except for my regularly scheduled hair cuts with Lisa, who by the way is FANTASIC!! This latest lack of response or concern on Robert Andrew??s part has completely turned me away from spending another penny there and over the years I??ve spent Millions of pennies! I am an extremely busy professional who requires weeks in advance to schedule any outside personal services. I scheduled my hair appointment with Lisa weeks in advance and re-arranged my works schedule so that I could be there for my 4PM appointment. Upon arrival I was told that my appointment had been changed for me to see someone else. I asked why this was done as I have never seen anyone but Lisa for the past 13 years. The young woman stated that for some reason they bumped my appointment and gave it to someone else. The spa coordinator came over to tell me that Lisa could fit me in at 6:30PM if I wanted to wait. I told her no that I would just need to re-schedule. When I came to work the following day I sent an e-mail stating my concerns. I received no response. I then went in and responded to their comments section, again no response. When I went into see Lisa at my newly re-scheduled appointment she greatly apologized, however it wasn??t her fault at all. I told her I had sent 2 comments concerning my bad experience and no one had contacted me. She said she would pass this information on and have someone get back with me. Well that was 4 weeks ago and still no call! I had some spa appointments scheduled for May which I cancelled and have decided that I will only go there for my hair. I feel I??ve been a very loyal customer over the years and at the very least deserve a personal phone call apologizing for their error. My feeling is that if I would have cancelled my appointment less than 24 hours I would have been charged for their inconvenience. So at the very least I should have been compensated for my inconvenience! Michelle (Church Hill, Maryland)

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1 out of 1 people found this review helpful.

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Review May 3, 2010: I have been going to Robert Andrew since I moved to Maryland in 1997. I am so sorry to say that I will never be returning there except for my regularly scheduled hair cuts with Lisa, who by the way is FANTASIC!! This latest lack of response or concern on Robert Andrew??s part has completely turned me away from spending another penny there and over the years I??ve spent Millions of pennies! I am an extremely busy professional who requires weeks in advance to schedule any outside personal services. I scheduled my hair appointment with Lisa weeks in advance and re-arranged my works schedule so that I could be there for my 4PM appointment. Upon arrival I was told that my appointment had been changed for me to see someone else. I asked why this was done as I have never seen anyone but Lisa for the past 13 years. The young woman stated that for some reason they bumped my appointment and gave it to someone else. The spa coordinator came over to tell me that Lisa could fit me in at 6:30PM if I wanted to wait. I told her no that I would just need to re-schedule. When I came to work the following day I sent an e-mail stating my concerns. I received no response. I then went in and responded to their comments section, again no response. When I went into see Lisa at my newly re-scheduled appointment she greatly apologized, however it wasn??t her fault at all. I told her I had sent 2 comments concerning my bad experience and no one had contacted me. She said she would pass this information on and have someone get back with me. Well that was 4 weeks ago and still no call! I had some spa appointments scheduled for May which I cancelled and have decided that I will only go there for my hair. I feel I??ve been a very loyal customer over the years and at the very least deserve a personal phone call apologizing for their error. My feeling is that if I would have cancelled my appointment less than 24 hours I would have been charged for their inconvenience. So at the very least I should have been compensated for my inconvenience! Michelle (Church Hill, Maryland)

0
★☆☆☆☆

Review May 3, 2010: I have been going to Robert Andrew since I moved to Maryland in 1997. I am so sorry to say that I will never be returning there except for my regularly scheduled hair cuts with Lisa, who by the way is FANTASIC!! This latest lack of response or concern on Robert Andrew??s part has completely turned me away from spending another penny there and over the years I??ve spent Millions of pennies! I am an extremely busy professional who requires weeks in advance to schedule any outside personal services. I scheduled my hair appointment with Lisa weeks in advance and re-arranged my works schedule so that I could be there for my 4PM appointment. Upon arrival I was told that my appointment had been changed for me to see someone else. I asked why this was done as I have never seen anyone but Lisa for the past 13 years. The young woman stated that for some reason they bumped my appointment and gave it to someone else. The spa coordinator came over to tell me that Lisa could fit me in at 6:30PM if I wanted to wait. I told her no that I would just need to re-schedule. When I came to work the following day I sent an e-mail stating my concerns. I received no response. I then went in and responded to their comments section, again no response. When I went into see Lisa at my newly re-scheduled appointment she greatly apologized, however it wasn??t her fault at all. I told her I had sent 2 comments concerning my bad experience and no one had contacted me. She said she would pass this information on and have someone get back with me. Well that was 4 weeks ago and still no call! I had some spa appointments scheduled for May which I cancelled and have decided that I will only go there for my hair. I feel I??ve been a very loyal customer over the years and at the very least deserve a personal phone call apologizing for their error. My feeling is that if I would have cancelled my appointment less than 24 hours I would have been charged for their inconvenience. So at the very least I should have been compensated for my inconvenience! Michelle (Church Hill, Maryland)

Pros: Lisa - Hair stylist

Cons: Customer Service

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Customer service is terrible, they do not know how to treat people who are paying good money for services...I took 9 girls there from my wedding party (day before) to get manicures and pedicures and they were very rude. Not the people doing the work but the people trying to "manage"...they ruined our day!

2
★★☆☆☆

Customer service is terrible, they do not know how to treat people who are paying good money for services...I took 9 girls there from my wedding party (day before) to get manicures and pedicures and they were very rude. Not the people doing the work but the people trying to "manage"...they ruined our day!

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2 out of 2 people found this review helpful.

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I started working at RA at the beginning of summer 2009. With employment came employee discounts, and I immediately became a color fiend. However, in the fall when I had to go back to school, employee discounts were not available to me anymore because of my decrease in hours. Although I do not get these discounts anymore, I won't go anywhere besides RA for my hair. Hilary, a young, bubbly, and talented stylist, has turned me from brown to blonde and back to brown, and I have never for a moment been unhappy with or upset about my hair. My haircuts by her have never been better, and I refuse to see anyone else. Kristin, another young and talented girl, my favorite aestitician, was able to clear up my skin and reccommend products that keep it fresh and clear. I won't see anyone else for facials or waxing--she shaped my eyebrows perfectly and never disappoints me! As far as nail techs and massage therapists go--I've never gotten a better pedicure and had a better conversation with my nail tech than with Tyryk, and I hear Gloria the massage therapist is absolutely excellent. RA is the way to go.. prices are steep but are absolutely worth it.

2
★★★★☆

I started working at RA at the beginning of summer 2009. With employment came employee discounts, and I immediately became a color fiend. However, in the fall when I had to go back to school, employee discounts were not available to me anymore because of my decrease in hours. Although I do not get these discounts anymore, I won't go anywhere besides RA for my hair. Hilary, a young, bubbly, and talented stylist, has turned me from brown to blonde and back to brown, and I have never for a moment been unhappy with or upset about my hair. My haircuts by her have never been better, and I refuse to see anyone else. Kristin, another young and talented girl, my favorite aestitician, was able to clear up my skin and reccommend products that keep it fresh and clear. I won't see anyone else for facials or waxing--she shaped my eyebrows perfectly and never disappoints me! As far as nail techs and massage therapists go--I've never gotten a better pedicure and had a better conversation with my nail tech than with Tyryk, and I hear Gloria the massage therapist is absolutely excellent. RA is the way to go.. prices are steep but are absolutely worth it.

Pros: Excellent staff in every department

Cons: Price

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From the minute you walk in the beautiful Tuscan theme instantly relaxes you. Wait times are just enough to relax you even more. (I have had manicures, pedicures, massages (including maternity), and facials and all of them left me feeling completely pampered and refreshed.

2
★★★★★

From the minute you walk in the beautiful Tuscan theme instantly relaxes you. Wait times are just enough to relax you even more. (I have had manicures, pedicures, massages (including maternity), and facials and all of them left me feeling completely pampered and refreshed.

Pros: Tranquil setting. Wonderful people.

Cons: I can't go everyday.

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I have gone to Robert Andrew for many years, and I can honestly say that it is probably the best salon in the area. Some of the prices are a bit much, but, you certainly get what you pay for! Melanie (aesthetician) and Jen (hair stylist) are the BEST. It is not too often where you can speak openly about your skin/hair and know that the providers are listening and are going to make excellent recommendations based on your individual needs. The prices in the retail shop are a bit high, and it is rather challenging, even though they say it is not, to return a product if you are unhappy. I had to return an eye cream once, but because they could not locate it in my history, I went through lots of difficulty just to exchange a damaged product. With this said, the services are superior. Now, if they just could lower the prices a bit....

4
★★★★☆

I have gone to Robert Andrew for many years, and I can honestly say that it is probably the best salon in the area. Some of the prices are a bit much, but, you certainly get what you pay for! Melanie (aesthetician) and Jen (hair stylist) are the BEST. It is not too often where you can speak openly about your skin/hair and know that the providers are listening and are going to make excellent recommendations based on your individual needs. The prices in the retail shop are a bit high, and it is rather challenging, even though they say it is not, to return a product if you are unhappy. I had to return an eye cream once, but because they could not locate it in my history, I went through lots of difficulty just to exchange a damaged product. With this said, the services are superior. Now, if they just could lower the prices a bit....

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I've gone to RAS for 15 years and LOVE IT!! I moved here from Chicago and had a difficult time finding a good salon for highlights and haircuts as well as manicures. I've since moved to a different salon for my hilites and cuts due to the price being a bit high at RAS, but I continue to have my manicures, pedicures and facials. The salon is truly the nicest in our area. My favorite part is to relax by the fireplace in the tranquil room before and after my facials. It is deluxe!! Bob and his team provide a fantastic service!

4
★★★★☆

I've gone to RAS for 15 years and LOVE IT!! I moved here from Chicago and had a difficult time finding a good salon for highlights and haircuts as well as manicures. I've since moved to a different salon for my hilites and cuts due to the price being a bit high at RAS, but I continue to have my manicures, pedicures and facials. The salon is truly the nicest in our area. My favorite part is to relax by the fireplace in the tranquil room before and after my facials. It is deluxe!! Bob and his team provide a fantastic service!

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Can't say enough about this all inclusive day spa. Remember, it's a spa, so in addition to all of the amenities that come with it, comes a slightly higher cost. I'll pay for the little extra pampering, the tranquil room, the best manicure and pedicure (and most long lasting) that I have ever rec'd from DJ, the outstanding cut and perm (yup, perm) from Donna and holistic massage from Gabrielle, who is no stranger to detail. It's a wonderful experience and worth the trip from Annapolis.

5
★★★★★

Can't say enough about this all inclusive day spa. Remember, it's a spa, so in addition to all of the amenities that come with it, comes a slightly higher cost. I'll pay for the little extra pampering, the tranquil room, the best manicure and pedicure (and most long lasting) that I have ever rec'd from DJ, the outstanding cut and perm (yup, perm) from Donna and holistic massage from Gabrielle, who is no stranger to detail. It's a wonderful experience and worth the trip from Annapolis.

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I have been getting my waxing from Sunny now for years and she is the absolute BEST! She even does my 16 year old daughter's brows now! She really knows what she is doing. .from waxing to facials to everything. . she makes great recommendations but is never high pressure. . treats me like I am her only client. . and is so sweet to my daughter and her friends. She knows her stuff! It's night and day difference between any other waxings I have had.

5
★★★★★

I have been getting my waxing from Sunny now for years and she is the absolute BEST! She even does my 16 year old daughter's brows now! She really knows what she is doing. .from waxing to facials to everything. . she makes great recommendations but is never high pressure. . treats me like I am her only client. . and is so sweet to my daughter and her friends. She knows her stuff! It's night and day difference between any other waxings I have had.

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I am going to get married in May and I just learned that Marlene Noshay has moved to another salon. She is one of the most talented stylists I have ever had cut and style my hair. I attend many black tie events and I always receive many compliments after Marlene has styled my hair. When I finally set my wedding date, it was a no brainer that Marlene would be the one to style my hair!
No one at the salon compares to Marlene and I am going to search far and wide to find her.

0
★☆☆☆☆

I am going to get married in May and I just learned that Marlene Noshay has moved to another salon. She is one of the most talented stylists I have ever had cut and style my hair. I attend many black tie events and I always receive many compliments after Marlene has styled my hair. When I finally set my wedding date, it was a no brainer that Marlene would be the one to style my hair!
No one at the salon compares to Marlene and I am going to search far and wide to find her.

Pros: Marlene Noshay

Cons: Poor customer service

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I love Robert Andrew Salon and Spa! I have been going there for a few years now and it is the best spa (by far) that I have ever been to. I do everything there: facials, massages, nails, hair cut/color and waxing. I have always had excellent customer service, from the time I book the appointment to the technician providing the service. I also like that I can book an appointment online, so any of their spas. The atmosphere is above reproach and they offer amenities that I have never found at other spas (of any caliber). The tranquility room, heated beds and warm neck wraps are just a few things they add that make it the best. Some services might seem a little high in price, but the service is worth it. Of course, I have my favorites for my services that I can request and get appointment with. Try it...you'll love it!

2
★★★★★

I love Robert Andrew Salon and Spa! I have been going there for a few years now and it is the best spa (by far) that I have ever been to. I do everything there: facials, massages, nails, hair cut/color and waxing. I have always had excellent customer service, from the time I book the appointment to the technician providing the service. I also like that I can book an appointment online, so any of their spas. The atmosphere is above reproach and they offer amenities that I have never found at other spas (of any caliber). The tranquility room, heated beds and warm neck wraps are just a few things they add that make it the best. Some services might seem a little high in price, but the service is worth it. Of course, I have my favorites for my services that I can request and get appointment with. Try it...you'll love it!

Pros: Atmosphere, Amenities, Services

Cons: Price

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I love Robert Andrew Salon and Spa! I have been going there for a few years now and it is the best spa (by far) that I have ever been to. I do everything there: facials, massages, nails, hair cut/color and waxing. I have always had excellent customer service, from the time I book the appointment to the technician providing the service. I also like that I can book an appointment on-line, so any of their spas. The atmosphere is above reproach and they offer amenities that I have never found at other spas (of any caliber). The tranquility room, heated beds and warm neck wraps are just a few things they add that make it the best. Some services might seem a little high in price, but the service is worth it. Of course, I have my favorites for my services that I can request and get appointment with. Try it...you'll love it!

5
★★★★★

I love Robert Andrew Salon and Spa! I have been going there for a few years now and it is the best spa (by far) that I have ever been to. I do everything there: facials, massages, nails, hair cut/color and waxing. I have always had excellent customer service, from the time I book the appointment to the technician providing the service. I also like that I can book an appointment on-line, so any of their spas. The atmosphere is above reproach and they offer amenities that I have never found at other spas (of any caliber). The tranquility room, heated beds and warm neck wraps are just a few things they add that make it the best. Some services might seem a little high in price, but the service is worth it. Of course, I have my favorites for my services that I can request and get appointment with. Try it...you'll love it!

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My nail technician moved on to another job in 2008 so I needed to find a place to go that was closer to my new home in Odenton. Years ago I had gone to Robert Andrew for a day of spa that was given to me as a gift. It seemed the logical place to check out since I live only five minutes away down Waugh Chapel. I went to a few different technicians until I found Marie and now I'm hooked on her and hooked on RA. Marie goes out of her way to take care of me and even made sure that I had an appointment when I retired a few weeks ago and needed an emergency manicure. My sister and niece also used Robert Andrew services over the years. When my hairdresser retires in a few years, I will also be looking for someone to do my hair and will turn to Robert Andrew first. All of the people are so nice and friendly. I also love the Italian decor and especially the new art work in the upstairs Spa reception area.

4
★★★★☆

My nail technician moved on to another job in 2008 so I needed to find a place to go that was closer to my new home in Odenton. Years ago I had gone to Robert Andrew for a day of spa that was given to me as a gift. It seemed the logical place to check out since I live only five minutes away down Waugh Chapel. I went to a few different technicians until I found Marie and now I'm hooked on her and hooked on RA. Marie goes out of her way to take care of me and even made sure that I had an appointment when I retired a few weeks ago and needed an emergency manicure. My sister and niece also used Robert Andrew services over the years. When my hairdresser retires in a few years, I will also be looking for someone to do my hair and will turn to Robert Andrew first. All of the people are so nice and friendly. I also love the Italian decor and especially the new art work in the upstairs Spa reception area.

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When I moved to Piney Orchard in 2004 - my first quest was to find a new hairdresser! I left my long-term hair designer behind in the Shenandoah Valley and as you know, when your hair doesn't look good - it makes you want to become a hermit! My first stop was actually Robert Andrews and from the minute I walked into the salon I was hooked! I love Italy and the decor reminded me of that beautiful country - and from the first hello at the reception desk to the goodbye after making my next appointment was flawless. The hair dresser Rhonda was wonderful, interesting to talk to and she gave a great haircut. When she left I was bummed! But I found Hilary - an up-beat, friendly young woman, I was pleasantly surprised at the results of my hair! She gives a great haircut, color and advice on beauty products and I always leave feeling very lucky for the staff referral. The compliments about my hair always follow me out into the real world! Robert Andrews provides the ambience to chill out and enjoy the process of getting our outer beauty together and I have never been disappointed. I also love that there are so many gift items available for sale - I often pop in to find something for family and friends and they love receiving their gifts because it comes from Robert Andrews!

4
★★★★☆

When I moved to Piney Orchard in 2004 - my first quest was to find a new hairdresser! I left my long-term hair designer behind in the Shenandoah Valley and as you know, when your hair doesn't look good - it makes you want to become a hermit! My first stop was actually Robert Andrews and from the minute I walked into the salon I was hooked! I love Italy and the decor reminded me of that beautiful country - and from the first hello at the reception desk to the goodbye after making my next appointment was flawless. The hair dresser Rhonda was wonderful, interesting to talk to and she gave a great haircut. When she left I was bummed! But I found Hilary - an up-beat, friendly young woman, I was pleasantly surprised at the results of my hair! She gives a great haircut, color and advice on beauty products and I always leave feeling very lucky for the staff referral. The compliments about my hair always follow me out into the real world! Robert Andrews provides the ambience to chill out and enjoy the process of getting our outer beauty together and I have never been disappointed. I also love that there are so many gift items available for sale - I often pop in to find something for family and friends and they love receiving their gifts because it comes from Robert Andrews!

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1 out of 1 people found this review helpful.

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I have had many poor experiences as of late at this salon...similar to other reviews. Please consider another salon, and don't "buy into" the hype or the prettiness of the salon.

0
★☆☆☆☆

I have had many poor experiences as of late at this salon...similar to other reviews. Please consider another salon, and don't "buy into" the hype or the prettiness of the salon.

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I have been a loyal client at Robert Andrew for many years, but to my surprise I am now required to pay for services up front! I have never missed an appointment, or canceled last minute, yet I need to pay before the services are rendered?????

I really love my Great Lengths Hair Extension Specialist Nicole Bilzor, yet I refuse to pay in advance for my service. I think it is time to move on.

2
★★☆☆☆

I have been a loyal client at Robert Andrew for many years, but to my surprise I am now required to pay for services up front! I have never missed an appointment, or canceled last minute, yet I need to pay before the services are rendered?????

I really love my Great Lengths Hair Extension Specialist Nicole Bilzor, yet I refuse to pay in advance for my service. I think it is time to move on.

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1 out of 5 people found this review helpful.

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I am so upset! I called to book a Thermal Straightener with my specialist Nicole Bilzor and found out she is not there anymore. She is the only one I will let touch my delicate hair. Robert Andrew is also making everyone that books a straightner pay the full price up front ( $650.00 and up) before the service is even booked!!! Hello......we are not in NYC. I think I will just keep using my mixedelements salon hair products until I can find her. Nicole really cares about her clientele and would always come in on her day off to straighten my hair. Too bad Robert Andrew,,,,you have lost my business.

1
★★☆☆☆

I am so upset! I called to book a Thermal Straightener with my specialist Nicole Bilzor and found out she is not there anymore. She is the only one I will let touch my delicate hair. Robert Andrew is also making everyone that books a straightner pay the full price up front ( $650.00 and up) before the service is even booked!!! Hello......we are not in NYC. I think I will just keep using my mixedelements salon hair products until I can find her. Nicole really cares about her clientele and would always come in on her day off to straighten my hair. Too bad Robert Andrew,,,,you have lost my business.

Pros: Easy to get an appointment

Cons: Paying up front for services

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Had my hair cut here by the same stylist more than once. The last time I went to her she cut my hair uneven. One side was very noticeably shorter than the other. I called to let her know and she apologized and told me to just come in and she'd fix it. I live an hour north and she knew it so I went in late and told her to just leave it wet so she could get home and I could get on the road for my hour drive back home. The next day when I was doing my hair, still uneven. Called her again, she apologized and said she didn't know what was wrong with her to again come back in, no appointment needed for the 3rd go around. She again apologized and fixed it. Still wasn't right but didn't want to leave with a bald head so I just dealt with it. I never bothered going back due to her lack of customer service I felt should have been offered. Next haircut free or maybe a gas card or oil change would have been nice! The place is amazing looking, great design!! I've had many facials and body treatments, pedicures, etc. They were all very good, nice experience. Haven't been back for any of that due to my favorite esthetician left.

1
★★★☆☆

Had my hair cut here by the same stylist more than once. The last time I went to her she cut my hair uneven. One side was very noticeably shorter than the other. I called to let her know and she apologized and told me to just come in and she'd fix it. I live an hour north and she knew it so I went in late and told her to just leave it wet so she could get home and I could get on the road for my hour drive back home. The next day when I was doing my hair, still uneven. Called her again, she apologized and said she didn't know what was wrong with her to again come back in, no appointment needed for the 3rd go around. She again apologized and fixed it. Still wasn't right but didn't want to leave with a bald head so I just dealt with it. I never bothered going back due to her lack of customer service I felt should have been offered. Next haircut free or maybe a gas card or oil change would have been nice! The place is amazing looking, great design!! I've had many facials and body treatments, pedicures, etc. They were all very good, nice experience. Haven't been back for any of that due to my favorite esthetician left.

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I just moved from Texas and was dreading finding a new salon. This one I found quickly and absolutely loved it! The interior is gorgeous and relaxing. Everyone was extremely nice and accommodating. It was a great experience and I look forward to going back every time now.

2
★★★★★

I just moved from Texas and was dreading finding a new salon. This one I found quickly and absolutely loved it! The interior is gorgeous and relaxing. Everyone was extremely nice and accommodating. It was a great experience and I look forward to going back every time now.

Pros: great atmosphere and staff

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The inside of the salon is absolutely fabulous! Every appt has exceeded my expectations with courteous & friendly staff. The stylist that I have seen are very attentive, offer excellent recommendations that fit what I need and or requested and have consistantly made my hair look awesome. I am extremely satisfied and very relieved to have found a reliable, trustworthy and competively priced salon. I highly recommend this salon to anyone.

2
★★★★★

The inside of the salon is absolutely fabulous! Every appt has exceeded my expectations with courteous & friendly staff. The stylist that I have seen are very attentive, offer excellent recommendations that fit what I need and or requested and have consistantly made my hair look awesome. I am extremely satisfied and very relieved to have found a reliable, trustworthy and competively priced salon. I highly recommend this salon to anyone.

Pros: Attentive & Friendly Staff, Great Location, Excellent Facilities, Appt. Times were Available, Very satisfied with Results!

Cons: None

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I am sure it would be great, but they are scheduling two months out! Pretty disappointing that I have to wait two months to get in for a massage and facial. Receptionist was rude too. I will let you know if it was worth the poor customer service and the inability to meet demand.

1
★☆☆☆☆

I am sure it would be great, but they are scheduling two months out! Pretty disappointing that I have to wait two months to get in for a massage and facial. Receptionist was rude too. I will let you know if it was worth the poor customer service and the inability to meet demand.

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1 out of 4 people found this review helpful.

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Robert is a genius! He has been doing my boyfriend's hair for years. So, I decided to give him a shot. I just wanted a simple cut that looked nice both straight and curly for my naturally curly hair. I also wanted my brassy Aveda highlights to look more natural and subtle. Robert did a FANTASTIC job. Everyone gave me compliments on my hair, and the cut has grown out nicely, and the color has stayed absolutely true for several months now! I would recommend Robert to absolutely anyone! Also, the prices are very reasonable for how much time and effort Robert puts in to every cut and color! Robert did not push me to do anything. I told him what I wanted, we consulted for several minutes, and he was really receptive! He is a total sweetheart and lots of fun to chat with. I recommend Robert without a single reservation!

2
★★★★★

Robert is a genius! He has been doing my boyfriend's hair for years. So, I decided to give him a shot. I just wanted a simple cut that looked nice both straight and curly for my naturally curly hair. I also wanted my brassy Aveda highlights to look more natural and subtle. Robert did a FANTASTIC job. Everyone gave me compliments on my hair, and the cut has grown out nicely, and the color has stayed absolutely true for several months now! I would recommend Robert to absolutely anyone! Also, the prices are very reasonable for how much time and effort Robert puts in to every cut and color! Robert did not push me to do anything. I told him what I wanted, we consulted for several minutes, and he was really receptive! He is a total sweetheart and lots of fun to chat with. I recommend Robert without a single reservation!

Pros: Robert, good color, nice people

Cons: none

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I have been a customer here for a few years. Lately the service has been poor. The salon used to be very busy, upbeat and fun. Now it is so slow I don't know how they stay in business! I used to have to wait for an appointment but now I can get in with him whenever I want. I think they might be trying to sell out. My stylist and the spa workers all are very tense and wont say much, but I have heard the current leadership has poor skills and is just coasting on the good old days of how it used to be. I used to like being here but now there are cameras everywhere and the atmosphere just isn't the same. Nothing like getting a shampoo while staring at a camera! I think its time to find a new place for my dew.

0
★☆☆☆☆

I have been a customer here for a few years. Lately the service has been poor. The salon used to be very busy, upbeat and fun. Now it is so slow I don't know how they stay in business! I used to have to wait for an appointment but now I can get in with him whenever I want. I think they might be trying to sell out. My stylist and the spa workers all are very tense and wont say much, but I have heard the current leadership has poor skills and is just coasting on the good old days of how it used to be. I used to like being here but now there are cameras everywhere and the atmosphere just isn't the same. Nothing like getting a shampoo while staring at a camera! I think its time to find a new place for my dew.

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I've been to the hair salon two times. The first time I had a hairdresser who insisted on telling me her sexual history (she was like 50 years old). The second time I went I ended up with a female mullet. Do not go to this salon, it's awful.

0
★☆☆☆☆

I've been to the hair salon two times. The first time I had a hairdresser who insisted on telling me her sexual history (she was like 50 years old). The second time I went I ended up with a female mullet. Do not go to this salon, it's awful.

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I had a pedicure there and my feet came out rougher than i had come in. So i called to complain and they told me it could either be redone today or not at all. Well i had to go back to work and i haven't been back since. Yea it is a beautiful salon, but the customer service sucks.

1
★☆☆☆☆

I had a pedicure there and my feet came out rougher than i had come in. So i called to complain and they told me it could either be redone today or not at all. Well i had to go back to work and i haven't been back since. Yea it is a beautiful salon, but the customer service sucks.

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1 out of 2 people found this review helpful.

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Perfect,relaxing atmosphere. Unbeatable customer service. Best massages anywhere. Would recommend to anyone. Only problem is it is impossible to get a weekend appointment but I still give it a 12 out of 10.

2
★★★★★

Perfect,relaxing atmosphere. Unbeatable customer service. Best massages anywhere. Would recommend to anyone. Only problem is it is impossible to get a weekend appointment but I still give it a 12 out of 10.

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A friend of mine gave me a gift certificate for Robert Andrew Salon and Spa for my birthday. I spent half a day being pampered in a wonderfully blissful setting. Their staff is top notch. They really know how to make you feel special. I got to relax with a nice glass of wine, and a plush white robe. I was then given my massage, followed by a wonderful facial. I would definitely go back again.

4
★★★★☆

A friend of mine gave me a gift certificate for Robert Andrew Salon and Spa for my birthday. I spent half a day being pampered in a wonderfully blissful setting. Their staff is top notch. They really know how to make you feel special. I got to relax with a nice glass of wine, and a plush white robe. I was then given my massage, followed by a wonderful facial. I would definitely go back again.

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3 out of 3 people found this review helpful.

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My husband gave me a gift certificate to Robert Andrew as an anniversary present and I thoroughly enjoyed using it! The services I received were very good, the workers were very friendly and the atmosphere is very relaxing. The only reason I do not give it a better rating is that I felt it was somewhat too expensive. I had a similar present a few years ago at a different salon and received the same treatment but at about a 20% reduction in price. I don't do this often so maybe everyone's price went up.

4
★★★★☆

My husband gave me a gift certificate to Robert Andrew as an anniversary present and I thoroughly enjoyed using it! The services I received were very good, the workers were very friendly and the atmosphere is very relaxing. The only reason I do not give it a better rating is that I felt it was somewhat too expensive. I had a similar present a few years ago at a different salon and received the same treatment but at about a 20% reduction in price. I don't do this often so maybe everyone's price went up.

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1 out of 1 people found this review helpful.

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Went here recently for a full body massage and walked away totally relaxed, even in the midst of trying to write a grad school thesis. The salon and spa is broken into two portions - one houses the salon and one houses the spa, which is secluded from the hustle and bustle of the salon and shop area. The decor is designed to resemble Tuscany. They provide each person with a spa robe, slippers, and a locker. There is a relaxation room with teas and water and comfortable chaise and seating. The treatment was wonderful and they really focused on problem areas. Price is reasonable.

5
★★★★★

Went here recently for a full body massage and walked away totally relaxed, even in the midst of trying to write a grad school thesis. The salon and spa is broken into two portions - one houses the salon and one houses the spa, which is secluded from the hustle and bustle of the salon and shop area. The decor is designed to resemble Tuscany. They provide each person with a spa robe, slippers, and a locker. There is a relaxation room with teas and water and comfortable chaise and seating. The treatment was wonderful and they really focused on problem areas. Price is reasonable.

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3 out of 3 people found this review helpful.

 

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