Toys R Us

★★☆☆☆
  • 11810 Rockville Pike

    Rockville, MD 20852

    Cross street: at Old Georgetown Rd

    Map & Directions
  • 301-770-3376

About Toys R Us

Categories
Hours
M-Sa 10-9, Su 10-6

Shopping

Shopping
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2.0 2
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They had a lot of stuff, and a good selection of sandboxes. The staff weren't too helpful, though. The prices were so-so. Parking wasn't too good either.

PROS: Pretty good selection, lots of sandboxes
CONS: Bad customer service

3
★★★☆☆

They had a lot of stuff, and a good selection of sandboxes. The staff weren't too helpful, though. The prices were so-so. Parking wasn't too good either.

PROS: Pretty good selection, lots of sandboxes
CONS: Bad customer service

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This isn't the greatest Toys-R-Us, or maybe I just went at a bad time. It seemed poorly laid-out, it was hard to find specific items, some of the items looked to be in poor condition when I did find them. Also when I shopped there with a baby and bought a cartload of stuff plus a giant plastic sandbox, nobody helped me to carry the sandbox up to the register or get it to my car afterward (much less load the car). I couldn't believe this! Usually people are so kind and helpful to me, but in this case...Nothing! Everybody just ignored me trying to roll the thing (sandbox AND lid) across the parking lot and struggle to get it in the trunk. Thanks a whole bunch, Toys-R-Us. Think I'll shop somewhere else next time.

PROS: It's a Toys-R-Us
CONS: Poor (i.e. no) customer service, selection poor, badly laid out store

1
★☆☆☆☆

This isn't the greatest Toys-R-Us, or maybe I just went at a bad time. It seemed poorly laid-out, it was hard to find specific items, some of the items looked to be in poor condition when I did find them. Also when I shopped there with a baby and bought a cartload of stuff plus a giant plastic sandbox, nobody helped me to carry the sandbox up to the register or get it to my car afterward (much less load the car). I couldn't believe this! Usually people are so kind and helpful to me, but in this case...Nothing! Everybody just ignored me trying to roll the thing (sandbox AND lid) across the parking lot and struggle to get it in the trunk. Thanks a whole bunch, Toys-R-Us. Think I'll shop somewhere else next time.

PROS: It's a Toys-R-Us
CONS: Poor (i.e. no) customer service, selection poor, badly laid out store

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