Waters Appliance Service Inc

★★☆☆☆
  • 216 E Diamond Ave

    Gaithersburg, MD 20877

    Map & Directions
  • 301-258-7500

About Waters Appliance Service Inc

Hours
Mon - Fri, 9am - 5:30pm; Sat, 9am - 5pm; Sun, closed
2.3333 3
Hi! Sign in to let us know how Waters Appliance Service Inc was?
Write a Review
.

Terrible customer interaction. The woman from India at the counter did not know anything. Before I could finish my sentence she told me I needed a new battery for my lawnmower. I told her my mower did not use a battery (duh). Then she told me I needed a new motor which I also know is not true. Then she told me I would have to bring it in and pay $40 for someone to look at it. I asked if there was anyone there who could talk to me about the problem and she flippantly said that everyone else will tell me the same thing. I guess she thinks the owner and other employees there are just as ignorant as she is. I said it did not appear that she would be able to help me and apparently no one else there could either, but they were all pretending to be deaf and no one intervened to show this rude employee how to serve a customer. That was my first and last visit. The shop is located in a bad area. Trying to find somewhere to park, driving all around several blocks of bad traffic, I was afraid to even get out of my car when I saw the people hanging around.

1
★☆☆☆☆

Terrible customer interaction. The woman from India at the counter did not know anything. Before I could finish my sentence she told me I needed a new battery for my lawnmower. I told her my mower did not use a battery (duh). Then she told me I needed a new motor which I also know is not true. Then she told me I would have to bring it in and pay $40 for someone to look at it. I asked if there was anyone there who could talk to me about the problem and she flippantly said that everyone else will tell me the same thing. I guess she thinks the owner and other employees there are just as ignorant as she is. I said it did not appear that she would be able to help me and apparently no one else there could either, but they were all pretending to be deaf and no one intervened to show this rude employee how to serve a customer. That was my first and last visit. The shop is located in a bad area. Trying to find somewhere to park, driving all around several blocks of bad traffic, I was afraid to even get out of my car when I saw the people hanging around.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't know who the lady above saw at Waters but possibly the worst customer service of any business I've ever been too. It's not everyone, just the older guy. Extremely rude and inconsiderate every time I've been there. I can count on one hand the number of people I've met in my life that make me as angry inside as this gentleman. I would avoid if you can.

1
★☆☆☆☆

I don't know who the lady above saw at Waters but possibly the worst customer service of any business I've ever been too. It's not everyone, just the older guy. Extremely rude and inconsiderate every time I've been there. I can count on one hand the number of people I've met in my life that make me as angry inside as this gentleman. I would avoid if you can.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you need parts for appliances and advice this is THE place to go. They can order just about anything. The customer service in this old town Gaithersburg shop is fantastic.

5
★★★★★

If you need parts for appliances and advice this is THE place to go. They can order just about anything. The customer service in this old town Gaithersburg shop is fantastic.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Waters Appliance Service Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review