Bank Of America

★☆☆☆☆
  • 344 Montrose Ave

    Laurel, MD 20707

    Map & Directions
  • 301-498-3545

Finance

Finance
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The staff at this branch (344 Montrose Avenue) sucks!! The exception is just one lady-the one with the glasses whose desk is next to the branch manager's office. If you go in and she's not there, walk back out and go to a different branch. I went in there to resolve a problem with my account and the ignorant, rude and dumb personal banker had no idea what to do. He looks up stuff on his computer then goes and talks to the branch manager then comes back and looks at his computer again and tells me he's done all he can. So what does he do? He leads me to an empty desk and dials customer service and hands me the phone! Seriously?! If I wanted to call customer service I could have done that from the comfort of my home. So I'm on the phone with customer service trying to get my problem resolved and this lady at the next desk hears me and tells me she can help me and proceeds to resolve my problem within 5 minutes. And then as I am sitting there at this lady's desk and she is taking care of my problem, guess what? Both the ignorant branch manager and the dumb personal banker stop by and ask her what she did!! Are you kidding me? This branch sucks and Bank of America sucks too. I've closed all my accounts with them and won't be putting a dime of my money in any of their banks. Never again

1
★☆☆☆☆

The staff at this branch (344 Montrose Avenue) sucks!! The exception is just one lady-the one with the glasses whose desk is next to the branch manager's office. If you go in and she's not there, walk back out and go to a different branch. I went in there to resolve a problem with my account and the ignorant, rude and dumb personal banker had no idea what to do. He looks up stuff on his computer then goes and talks to the branch manager then comes back and looks at his computer again and tells me he's done all he can. So what does he do? He leads me to an empty desk and dials customer service and hands me the phone! Seriously?! If I wanted to call customer service I could have done that from the comfort of my home. So I'm on the phone with customer service trying to get my problem resolved and this lady at the next desk hears me and tells me she can help me and proceeds to resolve my problem within 5 minutes. And then as I am sitting there at this lady's desk and she is taking care of my problem, guess what? Both the ignorant branch manager and the dumb personal banker stop by and ask her what she did!! Are you kidding me? This branch sucks and Bank of America sucks too. I've closed all my accounts with them and won't be putting a dime of my money in any of their banks. Never again

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