Don Whites Timonium Chrysler Jeep and Dodge

I bought a new 2008 Jeep Wrangler in December from Don White's in December. The sales staff was courteous and helpful, and I got a great price. The service staff, namely Chuck, the Jeep servcie manager has always been courteous and helpful as well. I've been in for 2 oil changes already. They are much less sxpensive than Jiffy Lube, $14 per oil change, iirc. The first time took 2 hours, though. The second time was faster, at about 50 minutes. I have an appointment tomorrow to have a leak fixed under warranty. (That is a Jeep manufacturer issue, not a dealership or service issue.) This should have been addressed a long time ago, but they forgot to call me to let me know my part was in. We'll see if they have a loaner for me as promised. Will edit or post a new review after that.

It is INTERESTING that most of the positive reviews were all posted on the same day back in November.

I finally got around to updating after my experience with that leak on my new 2008 Wrangler Unlimited. It was covered under warranty. Don White's obtained a loaner/rental for me, and covered the tab. The repair took 3 days instead of the 1 day I was promised. They covered the rental for the entire time they had my vehicle, including over the weekend. The explanation for why it took so long was the technician is very thorough. Makes me nervous that it took so long. I think mine was the first 2008 he had to do this repair on. No leak so far, and it's been about 1500 miles since the work was done. The work is warranted so I guess I shouldn't worry. Rating remains 3 stars, but I would make it 3.5 for "good" if I could. Not sure I would go 4 stars for "very good" yet.

I purchased a new Durango a few years ago from this dealership, and I am still feeling the whammy!! The one they sold me had been wrecked, I found out much later, but I was never told. So my front bumper has never lined up correctly and never will. The manager of the service department called me a liar once when I told him it made strange noises, but I found out later that the ball joints all needed replaced due to a recall- that was what I was hearing. Also, one time it was being returned to me at work, the guy driving it was squealing the tires when I happened to walk outside as he was pulling up to park. This is a very short list of issues I had with these guys. I have even called them and told them to take me off of their mailing list as I was calling a lawyer if I got anything else from them. I still get mailings. The worst dealership I have ever fealt with.

PROS: none!!!!!
CONS: everything!!!!

While "servicing" my car, Don White's Chrysler damaged my car. After arguing, they agreed to replace one of the parts that they broke. After a few weeks they finally said they had the part located. I brought my car in, they said that they had the part located "right down the street". I got my car back a few days later with no phone call back, and saw that they didn't even replace the part. They bent it back "in place". It is still clearly damaged in multiple places from this dealership. They like to argue a lot. If they fix what they broke, this review can change, but for now, I have heard nothing good about Don White. BEWARE!!!!

I've dealt with Timonium Chrysler Dodge on a number of occasions, and each time I was treated with respect, courtesy, and friendly service. I got a good price on my vehicle. I had a nice salesman. They have a huge selection of Dodges, Chryslers, Jeeps, and used vehicles. My only complaint is that they only tend to carry newer, lower mileage, used vehicles.

I tried to buy a Dodge Ram from them - I had done my homework and look around. The Ram they got for me was sent from another dealer here in town. When they got it at Tomonium the Manager tried to charge me $2000 than the sticker THAT WAS STILL ON THE RAM!! I had my check book out ready to write a check for it and he wouldn't come down. It worked out for me though because the next day I went to Musselman's - got the same exact Ram, for $4,000 LESS>>>>> than I was willing to pay Don White. They are not worth dealing, and you will NEVER get off any mailing list they put you on.

I can honestly say I had a world class experience buying my first car from Don Whites. Not only did they do everything they could to help me find the car of my dreams, but they made the experience memorable and did everything they could to make me happy. There customer service is unbeatable and I highly recommend them.

Very very good. I was impressed. I do not drive the beltway so our sales guy Ian came to my home picked my husband up. No one that I have ever delt with has ever been so willing to put the customer first. I would absolutely buy a vehicle from them again.
They really do put the customer first and I have actually refered a friend to them. And would do that again

I have been servicing 3 Jeeps there for a number of years. My wife purchased her Jeep there in 1999, and has always received superb service. The staff is friendly, knowledgeable, and always helpful. I intend to buy my next new car there, and would recommend the same.

I was a first time customer to Don White's recently and completely enjoyed my experience. I brought my car in and was quickly called, informed that the work on my car was completed. If my car ever needs work again, I will gladly bring it back to Don White's for their wonderful service!

The staff is knowledgeable, honest, and helpful. I bought a used Jeep and the entire experience was very positive and efficient. Their pricing is also incredible. I recommend this dealership.

My wife and I recently purchased a 2007 Jeep Wrangler from Don White's for our twin daughters who had just gotten their licenses. We had approached another dealership first, but the professional and courteous and bend-over-backward treatment we received from the staff at Don White's was exceptional. They returned our calls consistently and they found and retrieved the Jeep we wanted right away. My wife really wanted this to be a special experience for our daughters, and the staff went above and beyond what you would normally expect from a car dealership to provide that once-in-a-lifetime-experience for them. They brought the jeep into the showroom, wrapped it in a bow and carried out a little skit for the benefit of our daughters. I would highly recommend Don White's to anyone looking for a new or used vehicle.