Bartlett Roofing & Sheet Metal

★☆☆☆☆
  • 8340 Beechcraft Ave Ste B

    Gaithersburg, MD 20879

    Map & Directions
  • 301-208-3292

Home Construction & Remodeling

Home Construction & Remodeling
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Received initial roof replacement estimate earlier this year ($5500) - winter discount of $1000. After several months raising $4500 to replace roof, Bartlett said they'd honor cost with minor increase $$ in plywood. They then wanted 1/2 the cost & would start the work in 2-3 weeks. I said they would get the $2300 a week before work commenced. FIVE weeks later they never called. Spoke with OWNER today-said they weren't honoring SIGNED agreement & wanted $5500. Horrible customer service questioning me why I didn't do this earlier this year! Would rather have a wet house than use them- EVER!

1
★☆☆☆☆

Received initial roof replacement estimate earlier this year ($5500) - winter discount of $1000. After several months raising $4500 to replace roof, Bartlett said they'd honor cost with minor increase $$ in plywood. They then wanted 1/2 the cost & would start the work in 2-3 weeks. I said they would get the $2300 a week before work commenced. FIVE weeks later they never called. Spoke with OWNER today-said they weren't honoring SIGNED agreement & wanted $5500. Horrible customer service questioning me why I didn't do this earlier this year! Would rather have a wet house than use them- EVER!

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After reading the other reviews, I decided to contact Bartlett, but my experience was nothing like the reviews I read. I contacted them to schedule an appointment for an estimate in which they never showed up or called. I called them again to schedule another appointment, and at that time I told them that the contractor would need to bring a 50ft+ ladder in order to access the area of concern. The receptionist said that she would tell the contractor, but somehow the contractor showed up without the correct ladder. At that time, I was told that the contractor would come back the next day to complete the assessment for the estimate. When I called to get the estimate LeAnn the receptionist tried to play me for a fool by telling me that she was waiting on the contractor to come back into the office to give her the estimate. Long story short, after several attempts to get an estimate, and getting the "run around" I finally received the estimate, over the phone, and it was astronomically high. I called the office back, and was able to speak to the contractor directly...only because LeAnn was at lunch. He told me that the job would cost no more than $700 which was 1/3 of the cost that LeAnn quoted me. He also said that he had no idea where LeAnn was getting such a high number for the estimate. After this fiasco I decided not too use them, and will NEVER recommend them to anyone. Instead I went with Arrow Roofing & Remodeling. I called them for an estimate, and they were showed up a few hours later and provided me with a written estimate on the spot.

1
★☆☆☆☆

After reading the other reviews, I decided to contact Bartlett, but my experience was nothing like the reviews I read. I contacted them to schedule an appointment for an estimate in which they never showed up or called. I called them again to schedule another appointment, and at that time I told them that the contractor would need to bring a 50ft+ ladder in order to access the area of concern. The receptionist said that she would tell the contractor, but somehow the contractor showed up without the correct ladder. At that time, I was told that the contractor would come back the next day to complete the assessment for the estimate. When I called to get the estimate LeAnn the receptionist tried to play me for a fool by telling me that she was waiting on the contractor to come back into the office to give her the estimate. Long story short, after several attempts to get an estimate, and getting the "run around" I finally received the estimate, over the phone, and it was astronomically high. I called the office back, and was able to speak to the contractor directly...only because LeAnn was at lunch. He told me that the job would cost no more than $700 which was 1/3 of the cost that LeAnn quoted me. He also said that he had no idea where LeAnn was getting such a high number for the estimate. After this fiasco I decided not too use them, and will NEVER recommend them to anyone. Instead I went with Arrow Roofing & Remodeling. I called them for an estimate, and they were showed up a few hours later and provided me with a written estimate on the spot.

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