Two Guys Collision Center

★★★★☆

About Two Guys Collision Center

Hours
Mon-Fri 9am-5pm

Automotive

Automotive
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3.75 4
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Just so you know my motivation for writing this review. Its because I am currently sitting at home crying because I cannot believe that anybody could be so rude that I have to call a third party to deal with these people. Now I will admit not everybody here is rude but if you can avoid talking to the owner lady then please do because she is the rudest person I have ever met. She hung up on me twice. Last week when I came to get the things out of my truck she started yelling at me and stopped the front desk girl from giving me my key. The poor girl just stood there not knowing what to do while the owner just badgered me. There was another customer there too that witnessed the whole thing. My truck had been there a total of one day and she was already yelling at me like it had been there for weeks. Worst customer service I have ever had. I will be calling my insurance company USAA and telling them about this incident as well as all my coworkers , church members, and family. I would never do business with these people again

1
★☆☆☆☆

Just so you know my motivation for writing this review. Its because I am currently sitting at home crying because I cannot believe that anybody could be so rude that I have to call a third party to deal with these people. Now I will admit not everybody here is rude but if you can avoid talking to the owner lady then please do because she is the rudest person I have ever met. She hung up on me twice. Last week when I came to get the things out of my truck she started yelling at me and stopped the front desk girl from giving me my key. The poor girl just stood there not knowing what to do while the owner just badgered me. There was another customer there too that witnessed the whole thing. My truck had been there a total of one day and she was already yelling at me like it had been there for weeks. Worst customer service I have ever had. I will be calling my insurance company USAA and telling them about this incident as well as all my coworkers , church members, and family. I would never do business with these people again

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I was a skeptical customer, since my insurance company (Progressive) wanted me to do my extensive 07 Tundra Crew Limited 4X4 5.7L work there. Anytime an insurance company recommends a shop, IMO it means the work is cheap for them. So I was expecting shoddy work, and that I would not be all that happy.

Wellll.... Half of my truck needed new paneling. One door was mangled and wouldn't even close and the adjacent passenger door had trouble opening and closing. But insurance company hooked me up with a nice Dodge 4X4 V8 1500 that was a lot of fun to drive while the work was being done. There were so many panels that needed to be fixed on my truck, I was expecting AT LEAST a month of work, if not 6 weeks. Surpisingly, I got a call 2.5 weeks later from my insurance company saying that the work was pretty much done. I thought it was a mistake, but 2 days later, 2 Guys called and said come get my truck. I'm thinking, OK, that's gonna need to go back, so I drove up there prepared to find all the problems that still needed work.

When I got there, I saw what appeared to be a new Tundra sitting on the lot. Didn't think it was mine, but instead a new one that maybe someone working there had purchased. Upon closer inspection, learned that the truck WAS mine. I looked for problems with pinstriping, but it was perfect. I opened and closed the doors expecting alignment problems other posters spoke about, but the doors latched just like they did when I bought the truck from Toyota. Headlights that were missing from the accident were present, functioning AND aligned (beam went where it should). Even the fog lights were aligned correctly. The sonar sensors all worked, both doors locked and auto windows functional as expected. I am an engineer, so I am extremely pickly. The paint job was perfect, and the gaps between panels were factory spec and consistent along the lengths of each panel. They had even buffed out a scratch on a panel that was not a part of the repair.

I did find one mistake, it was a piece of plastic on top of the truck that would be hard to see if you were under 6 feet tall. It was very small, and obviously forgotten. So I asked about it. 5 minutes later, they found it stored in the truck, and glued it where appropriate (5 minutes) and were very apologetic and helpful.

Now I drive a truck that looks showroom and its 4 years old.

To all of you who have negative things to say about this body shop, I wonder what your motivations are, cause this was the best body shop I EVER worked with. They have the distinction of being the ONLY shop I have accepted work from upon first visit. They are helpful, and do 1st class work. They take their time to do the job right. I wouldn't have it any other way, personally.... --James Jones

5
★★★★★

I was a skeptical customer, since my insurance company (Progressive) wanted me to do my extensive 07 Tundra Crew Limited 4X4 5.7L work there. Anytime an insurance company recommends a shop, IMO it means the work is cheap for them. So I was expecting shoddy work, and that I would not be all that happy.

Wellll.... Half of my truck needed new paneling. One door was mangled and wouldn't even close and the adjacent passenger door had trouble opening and closing. But insurance company hooked me up with a nice Dodge 4X4 V8 1500 that was a lot of fun to drive while the work was being done. There were so many panels that needed to be fixed on my truck, I was expecting AT LEAST a month of work, if not 6 weeks. Surpisingly, I got a call 2.5 weeks later from my insurance company saying that the work was pretty much done. I thought it was a mistake, but 2 days later, 2 Guys called and said come get my truck. I'm thinking, OK, that's gonna need to go back, so I drove up there prepared to find all the problems that still needed work.

When I got there, I saw what appeared to be a new Tundra sitting on the lot. Didn't think it was mine, but instead a new one that maybe someone working there had purchased. Upon closer inspection, learned that the truck WAS mine. I looked for problems with pinstriping, but it was perfect. I opened and closed the doors expecting alignment problems other posters spoke about, but the doors latched just like they did when I bought the truck from Toyota. Headlights that were missing from the accident were present, functioning AND aligned (beam went where it should). Even the fog lights were aligned correctly. The sonar sensors all worked, both doors locked and auto windows functional as expected. I am an engineer, so I am extremely pickly. The paint job was perfect, and the gaps between panels were factory spec and consistent along the lengths of each panel. They had even buffed out a scratch on a panel that was not a part of the repair.

I did find one mistake, it was a piece of plastic on top of the truck that would be hard to see if you were under 6 feet tall. It was very small, and obviously forgotten. So I asked about it. 5 minutes later, they found it stored in the truck, and glued it where appropriate (5 minutes) and were very apologetic and helpful.

Now I drive a truck that looks showroom and its 4 years old.

To all of you who have negative things to say about this body shop, I wonder what your motivations are, cause this was the best body shop I EVER worked with. They have the distinction of being the ONLY shop I have accepted work from upon first visit. They are helpful, and do 1st class work. They take their time to do the job right. I wouldn't have it any other way, personally.... --James Jones

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Ratings_icons Ratings_icons

.

I was a skeptical customer, since my insurance company (Progressive) wanted me to do my extensive 07 Tundra Crew Limited 4X4 5.7L work there. Anytime an insurance company recommends a shop, IMO it means the work is cheap for them. So I was

3
★★★★★

I was a skeptical customer, since my insurance company (Progressive) wanted me to do my extensive 07 Tundra Crew Limited 4X4 5.7L work there. Anytime an insurance company recommends a shop, IMO it means the work is cheap for them. So I was

.

I brought my car here after having someone hit my car in a parking lot. It took them a while to schedule me in and they seemed to take a while to fix some small problems. The rental car they gave me was smokey, but I didn't know until I left and rolled the windows up. I had to bring my car here due to the Geico agreement, but I wouldn't bring my car here again. Took too long overall to get it fixed.

3
★★★☆☆

I brought my car here after having someone hit my car in a parking lot. It took them a while to schedule me in and they seemed to take a while to fix some small problems. The rental car they gave me was smokey, but I didn't know until I left and rolled the windows up. I had to bring my car here due to the Geico agreement, but I wouldn't bring my car here again. Took too long overall to get it fixed.

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