Webb's Water Gardens

★★☆☆☆
  • 1021 Old Fallston Rd

    Fallston, MD 21047

    Map & Directions
  • 410-879-3900

About Webb's Water Gardens

Categories

Home & Garden

Home & Garden
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Honestly, If you do a little research, Webb's is almost never the cheapest. Do yourself a favor, and really do some comparison shopping before ordering from Webbs. plus, my biggest complaint is how they handle warranties!

1
★☆☆☆☆

Honestly, If you do a little research, Webb's is almost never the cheapest. Do yourself a favor, and really do some comparison shopping before ordering from Webbs. plus, my biggest complaint is how they handle warranties!

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When I tried to get warranty work done on a pump I bought from Webbs, I not only had to pay to send the pump back and, at their direction, use only the more expensive UPS or FEDEX to do so, but was also made to send them a check for $10 before they would even accept the pump back to, in their words "see if it was defective." Every reputable company I've ever dealt with gladly sends a pre-paid shipping label to return defective merchandise. Not this company!

1
★☆☆☆☆

When I tried to get warranty work done on a pump I bought from Webbs, I not only had to pay to send the pump back and, at their direction, use only the more expensive UPS or FEDEX to do so, but was also made to send them a check for $10 before they would even accept the pump back to, in their words "see if it was defective." Every reputable company I've ever dealt with gladly sends a pre-paid shipping label to return defective merchandise. Not this company!

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Webbs has gone above and beyone on handling warrentee issues for me. They had made a mistake on the web page and honored the additional year warrentee. When the pump died just before the 3rd year, they had me ship it back and then shipped me a new one! EXCELLENT SERVICE and lots of knowledge to help you find what you need!

5
★★★★★

Webbs has gone above and beyone on handling warrentee issues for me. They had made a mistake on the web page and honored the additional year warrentee. When the pump died just before the 3rd year, they had me ship it back and then shipped me a new one! EXCELLENT SERVICE and lots of knowledge to help you find what you need!

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I purchased a vacuum form Webb's Garden and it was not working like it was supposed to work. I contacted them and they said nothing was wrong with it. The vacuum is only 3 months old and I have not heard back from them. Do not purchase anything from this company. Buyer Beware!! They do not honor warranties.

1
★☆☆☆☆

I purchased a vacuum form Webb's Garden and it was not working like it was supposed to work. I contacted them and they said nothing was wrong with it. The vacuum is only 3 months old and I have not heard back from them. Do not purchase anything from this company. Buyer Beware!! They do not honor warranties.

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I bought a defective pump from them and called right away .. they waited almost a week to tell me nothing was wrong with it. some of my fish died and i HAD TO BUY ANOTHER PUMP WHILE WAITING FOR THEM TO DECIDE. They didn't want to refund me but finally did only to charge 15% plus shipping of 13.00 .. I paid 119.75 and got back 88.00. I didnt have to pay when i shipped it back they emailed me a label and they paid it . I never saw a receipt where they paid it . This is not good business to sell an item with not being able to get money back on a defective item. Why would I send a pump back and loose fish if it worked? We asked them to send a new one but they waited a week checking the return. We had to buy another.NOT FAIR TO THE CONSUMER!

1
★☆☆☆☆

I bought a defective pump from them and called right away .. they waited almost a week to tell me nothing was wrong with it. some of my fish died and i HAD TO BUY ANOTHER PUMP WHILE WAITING FOR THEM TO DECIDE. They didn't want to refund me but finally did only to charge 15% plus shipping of 13.00 .. I paid 119.75 and got back 88.00. I didnt have to pay when i shipped it back they emailed me a label and they paid it . I never saw a receipt where they paid it . This is not good business to sell an item with not being able to get money back on a defective item. Why would I send a pump back and loose fish if it worked? We asked them to send a new one but they waited a week checking the return. We had to buy another.NOT FAIR TO THE CONSUMER!

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I order a bag of fish pellets and the food was just about to expire. couldn't return it and had to dispose of it. Thought I was saving some money but I guess I got what I paid for.

1
★☆☆☆☆

I order a bag of fish pellets and the food was just about to expire. couldn't return it and had to dispose of it. Thought I was saving some money but I guess I got what I paid for.

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On 7/23/2007 I ordered a Tetra Greenfree UV3 with stainless steel insert for my pond. It was apparently defective and worked for no more than one day, if that long. When I called to report the problem, they referred me to the manufacturer. At Tetra, I was told they were "out" of the product, so now I am waiting for them to "find" me another unit. I think Webb's should have let me return it and sent me a replacement.

2
★★☆☆☆

On 7/23/2007 I ordered a Tetra Greenfree UV3 with stainless steel insert for my pond. It was apparently defective and worked for no more than one day, if that long. When I called to report the problem, they referred me to the manufacturer. At Tetra, I was told they were "out" of the product, so now I am waiting for them to "find" me another unit. I think Webb's should have let me return it and sent me a replacement.

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Webbs has everything you need for your garden or water feature. They specialize in designing amazing ponds and water features for your home. Their employees are very knowledgeable and have great ideas to jazz up any backyard without costing a fortune. You can take the supplies home and do it yourself or have them install the more complicated water systems. Highly recommend.

4
★★★★☆

Webbs has everything you need for your garden or water feature. They specialize in designing amazing ponds and water features for your home. Their employees are very knowledgeable and have great ideas to jazz up any backyard without costing a fortune. You can take the supplies home and do it yourself or have them install the more complicated water systems. Highly recommend.

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This small nursery and supply center is hidden away close to the Fallston Post Office. They carry absolutely everything for water gardens, from plants to pumps. They are extremely knowledgeable, and give great advice for establishing and maintaining ponds, waterfalls, etc. There are several locations to purchase pond supplies, but this is the only one I have found that can help you create and maintain a beautiful water garden!

4
★★★★☆

This small nursery and supply center is hidden away close to the Fallston Post Office. They carry absolutely everything for water gardens, from plants to pumps. They are extremely knowledgeable, and give great advice for establishing and maintaining ponds, waterfalls, etc. There are several locations to purchase pond supplies, but this is the only one I have found that can help you create and maintain a beautiful water garden!

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