Jiffy Lube

★★☆☆☆
  • 1812 Pulaski Hwy Y

    Edgewood, MD 21040

    Map & Directions
  • 410-676-8404

Automotive

Automotive
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I thought I had an ok experience until a week later. They broke the tab that opens my hood and threw it away without telling me. This is dangerous! I found out when I needed to get my hood open on the shoulder of I-95.

For good measure, when I got it open, I found a rotten sandwich on my battery. I went back to speak to them. They assured me the sandwich must have gotten under the unopenable hood some other way because they do not eat under the hood. They'd rather insult my intelligence than apologize. They said because the tab broke due to normal wear and tear they did not need to tell me about it. They offered to screw the two pieces of the hood toggle together if I bought it for them. This is the kind of customer service you can expect from them.

1
★☆☆☆☆

I thought I had an ok experience until a week later. They broke the tab that opens my hood and threw it away without telling me. This is dangerous! I found out when I needed to get my hood open on the shoulder of I-95.

For good measure, when I got it open, I found a rotten sandwich on my battery. I went back to speak to them. They assured me the sandwich must have gotten under the unopenable hood some other way because they do not eat under the hood. They'd rather insult my intelligence than apologize. They said because the tab broke due to normal wear and tear they did not need to tell me about it. They offered to screw the two pieces of the hood toggle together if I bought it for them. This is the kind of customer service you can expect from them.

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.

I thought I had an ok experience until a week later. They broke the tab that opens my hood and threw it away without telling me. This is dangerous! I found out when I needed to get my hood open on the shoulder of I-95.

For good measure, when I got it open, I found a moldy sandwich on my battery. When I went back to talk to them, they assured me the sandwich must have gotten under the unopenable hood some other way because they do not eat under the hood. They'd rather insult my intelligence than apologize. They said because the tab broke due to normal wear and tear they did not need to tell me about it. They offered to screw the two pieces of the hood toggle together if I bought it for them. This is the kind of customer service you can expect from them.

0
★☆☆☆☆

I thought I had an ok experience until a week later. They broke the tab that opens my hood and threw it away without telling me. This is dangerous! I found out when I needed to get my hood open on the shoulder of I-95.

For good measure, when I got it open, I found a moldy sandwich on my battery. When I went back to talk to them, they assured me the sandwich must have gotten under the unopenable hood some other way because they do not eat under the hood. They'd rather insult my intelligence than apologize. They said because the tab broke due to normal wear and tear they did not need to tell me about it. They offered to screw the two pieces of the hood toggle together if I bought it for them. This is the kind of customer service you can expect from them.

Pros: ummm...

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I was horrified after a routine oil change from the Jiffy Lube in Edgewood turned into the worst experience ever! A week after the oil change was performed the oil cap came off while driving at spewed oil everywhere. The experience ruined my engine in my 2 year old car! The only reason I am giving them 2 stars instead of 1 is because they were quick to resolve and repair the issue and suspended the employees who worked on my vehicle.

PROS: Location close to home - quick service
CONS: Seemingly inexperienced technicians worked on my car!

2
★★☆☆☆

I was horrified after a routine oil change from the Jiffy Lube in Edgewood turned into the worst experience ever! A week after the oil change was performed the oil cap came off while driving at spewed oil everywhere. The experience ruined my engine in my 2 year old car! The only reason I am giving them 2 stars instead of 1 is because they were quick to resolve and repair the issue and suspended the employees who worked on my vehicle.

PROS: Location close to home - quick service
CONS: Seemingly inexperienced technicians worked on my car!

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Great place to get your oil changed they top off all your fluids and even vaccum the inside of you car. You get alot for a very decent price. The service is fast and efficient.

Christy

4
★★★★☆

Great place to get your oil changed they top off all your fluids and even vaccum the inside of you car. You get alot for a very decent price. The service is fast and efficient.

Christy

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